Marc Rapport
2 Ways To Approach Fee Relief For Members
United FCU offers support by reducing overdraft and NSF fees; Amplify flat-out eliminates them.
What’s In A Name: Head Of Financial Wellbeing And Brand Communications
Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.
4 Ways Credit Unions Make Tax Time Less Taxing
Through the Volunteer Income Tax Assistance program, cooperatives help prep and file tax returns for underserved community members.
Inside Connex’s DEI Journey
The Connecticut credit union has an in-depth plan to help narrow the racial wealth gap and expand access to underbanked consumers.
Artificial Intelligence Provides Real Service At Royal Credit Union
An avatar named Val, trained to interact like a live human, handles thousands of queries every month and improves the member experience at the Wisconsin ...
6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 2)
Making the most of business intelligence involves building bridges between departments byte by byte.
6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 1)
Making the most of business intelligence involves building bridges between departments byte by byte.
Affinity Plus Learns Lessons Of Its Own By Investing In Staff MBAs
The Minnesota cooperative leaned on insight from industry peers to create a path for building employees' skills and knowledge.
Inside CAP COM’s Focus On Infrastructure
Top-Level Takeaways CAP COM provides infrastructure grants that fund needs that don’t normally appeal to gifting. The credit union’s foundation is in its second year ...
Interest Buy Downs Take Flight At Wings Financial
The Twin Cities cooperative is giving card users the option to reduce auto loan interest rates as a points redemption.