Marc Rapport
Artificial Intelligence Provides Real Service At Royal Credit Union
An avatar named Val, trained to interact like a live human, handles thousands of queries every month and improves the member experience at the Wisconsin ...
6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 2)
Making the most of business intelligence involves building bridges between departments byte by byte.
6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 1)
Making the most of business intelligence involves building bridges between departments byte by byte.
Affinity Plus Learns Lessons Of Its Own By Investing In Staff MBAs
The Minnesota cooperative leaned on insight from industry peers to create a path for building employees' skills and knowledge.
Inside CAP COM’s Focus On Infrastructure
Top-Level Takeaways CAP COM provides infrastructure grants that fund needs that don’t normally appeal to gifting. The credit union’s foundation is in its second year ...
Interest Buy Downs Take Flight At Wings Financial
The Twin Cities cooperative is giving card users the option to reduce auto loan interest rates as a points redemption.
UNIFY Goes First With Crypto Support
Top-Level Takeaways UNIFY Financial is the first credit union to offer transactional bitcoin support. The credit union worked closely with regulators and fintech partners on ...
Bruce Adams On Leadership
As the head of the Credit Union League of Connecticut, Bruce Adams helps credit unions balance priorities and staff members achieve their potential.
Credit Unions Are Turning The Motor City Into Mortgage City
Quicken Loans might be underpinning the revitalization of Detroit, but financial cooperatives are serving the long-awaited renaissance in their own ways.
A Small But Mighty Response To Payday Lenders And Fintech Competitors
Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.