Marc Rapport
What’s In A Name: Chief Relationship Officer
Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.
Leaders Credit Union Makes Space For Collaboration
The Tennessee cooperative creates an internal think tank to seize internal expertise and extend member impact.
Teamwork Makes The Financial Relief Dream Work
STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.
How A Former Airline Credit Union Dominates RV Loans
Lifestyle changes intensified by the pandemic have made recreational vehicles hot sellers, and Alliant Credit Union is flying high off its RV portfolio.
What’s In A Name: Vice President Of Strategic Management
Jonathan Dubuc focuses on “getting the right things done right” at Gulf Winds Credit Union.
Northern Lights Up The Work-From-Home Workplace
The upstate New York cooperative sets clear expectations and follows up with remote employees to ensure success in its WFH arrangement.
Leaders University Turns Employees Into Financial Champions
A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.
Digital Car Sales: 5 Best Practices For A Booming Business
How pairing up with an online used car retailer has helped Digital Federal Credit Union serve members during social distancing, play to partner popularity, and ...
Acquiring Outside Talent Begins From Within
The home-grown talent acquisition department at Suncoast Credit Union relies on analytics and communication to keep the ranks full.
What Has The Pandemic Taught Credit Unions About Branching?
Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.