Michigan State University Federal Credit Union
Of Giveback And Growth
November 12, 2019
Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?
Level Up: How Career Pathing And In-Branch Training Create Better Retention
October 30, 2019
MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.
The Banker Will See You Now
September 23, 2019
Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.
How A New Member Experience Revived An Old Online Application
May 13, 2019
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
Keep It Simple And Serve The Member
April 12, 2019
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Analytics For Action
April 1, 2019
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.