Northwest Community Credit Union
12,000 Appointments. 5 Months. 1 In-House Tool.
Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.
Online Scheduling Tools: 3 Stories Of Deployment And Adoption
Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
Tips For Managing (And Securing) Work From Home
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
The House That Plastic Built
How Northwest Community Credit Union created a home equity product that offers members the last home loan for which they’ll ever need to apply.
If You Build It They Will Come
Northwest Community Credit Union is moving its headquarters to downtown Eugene, OR, in the hopes it will help revitalize an under-utilized area.
A Career Path For Call Center Employees
How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.