Affinity Federal Credit Union
Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.
High used car prices make buying out the residual on a leased vehicle a burgeoning business, and this New Jersey credit union is targeting that trade.
Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.
Three ways credit unions are creating engaged, loyal members.
How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?
Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.