Unitus Community Credit Union
3 Ways To Better Serve Hispanic Members
An inside look at how Unitus Community has built a holistic approach to service.
How The Pandemic Changed Call Center Management
From out-of-state recruitment to hiring bonuses and flexible scheduling, what was once seen as the bottom of the totem pole is now viewed as a prime position for many credit unions.
The Millennials Are Coming
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Reorienting A Credit Union
Changing Oregon Telco to Unitus Community Credit Union is an ongoing overhaul. Some jobs are done, but a deposit mix, segment profitability, and cross-selling are now on the front burner.
Reorienting a CU
Pat Smith developed a successful plan that gave Unitus Community CU added recognition in the Portland area.
A Campaign of Member Testimonials
Unitus Community Credit Union used member testimonials to widen its presence in the community and convey member value.