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Serving The Underserved Since 2011

A small Delaware credit union offers insights from its first decade of service.
Features

Student Internships In The Age Of Virtual Staffing

After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.
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Rebuilding Community One Mortgage At A Time

How a loan consortium in La Crosse, WI, aims to rebuild downtown and keep college students in state.
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Helping St. Louis Help Itself

1st Financial combines the right products with direct engagement to help underbanked residents build credit and financial security.
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Financial Health Underpins A Broader Social Purpose At A Texas Credit Union

University FCU considers community needs and institutional strengths to identify high-impact areas of service.
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A Cooperative Spin On Local Marketing

A California credit union partners with local businesses and earns positive guilt by association.
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High-Tech Meets High-Touch: How Avatars Help 5 Credit Unions Advance Member Service

Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.
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Keeping Up With Members’ Consumer Lending Expectations Post-Pandemic

Credit unions need to embrace integrated lending processes to compete in a need-it-now and from anywhere world.
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Fellows Step Into Local Leadership Roles

A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.
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The Great Resignation: How Credit Unions Can Keep Their Staff Engaged

Managing their time with data-driven scheduling platforms empowers advisors to serve members and the cooperative to better retain staff.
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