ROM [Return Of The Member]

The goals of credit unions are different from those of for-profit financial institutions; as such, they need a different measurement for success.

Instead of solely examining financial data, credit unions must also quantify the value they provide to members to accurately understand their performance. Callahan’s Return Of The Member [ROM] score is built for just that. This collection examines how small institutions, those in the $20-$50M peer group, are succeeding at providing exceptional member value.

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January 10, 2017

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