Instead of solely examining financial data, credit unions must also quantify the value they provide to members to accurately understand their performance. Callahan’s Return Of The Member [ROM] score is built for just that. This collection examines how small institutions, those in the $20-$50M peer group, are succeeding at providing exceptional member value.
ROM [Return Of The Member]
The goals of credit unions are different from those of for-profit financial institutions; as such, they need a different measurement for success.
January 10, 2017