The field of Member Experience Management is moving toward a new way of capturing data – actively observing and analyzing a wide array of interactions between credit unions and their members to gain knowledge about actual member journeys. At Member Loyalty Group, we refer to this as Member Interaction Monitoring. While surveys are still an important
Overcoming appraisal bias has been an important piece of the Biden Administration’s housing policy, but how did we get here? We’ll explore the history of appraisal bias and how it fits into the larger picture of discrimination in mortgage finance, how public awareness of the issue grew, and the factors that make it a difficult
These participant-driven opportunities are for credit union mortgage lenders at all levels of the profession to both lead and participate in discussions critical to their continued success. The ACUMA Regional Summits, new for 2023, allow for a day (plus an evening welcome reception) of both formal and informal networking for ACUMA’s current and potential credit
These two-day subject-intensive events enable select groups of participants to take deep dives into critical issues affecting the credit union mortgage lending industry. Topics and speakers are the same for both workshops, with varying geographic locations chosen to make attending easier and more economical for lenders from different parts of the country.
Join the largest gathering of credit union mortgage lenders in the United States as they undertake a variety of topics and subject matter, learning from industry experts and top supporters of the credit union mortgage lending industry. From legislative and regulatory issues to new marketing and service strategies to cutting-edge technology, conference topics are concurrent
Mortgage loan origination rules, part of the Truth in Lending Act’s Regulation Z, protect homebuyers from anti-competitive practices, like double-dealing or steering activities, that lead consumers into more expensive loans. That makes perfect sense. The Consumer Financial Protection Bureau currently is requesting public input on the economic impact of the mortgage loan originator rules on
Credit unions don’t need technology to understand that providing a great mortgage lending experience involves meeting the members where they work, recreate, and generally live their lives. Research has shown that more and more, while members still appreciate the human touch, they want their information when they want it and delivered often digitally in how
Please join ACUMA for our Q2 2023 Young Professionals Network Meeting. This interactive session will focus on How to Market Yourself in 2023. Come ready to hear from your peers in the credit union industry, and be ready to share and discuss with the group. See you there!
Lending Tech Live is designed to deliver a unique conference experience that covers all aspects of credit union lending. With keynotes and sessions that explore the most advanced methods and tools, credit union attendees will acquire the insight and inspiration to lead the lending marketplace. Big ideas from the best in the industry Join hundreds
Join Curinos’ industry experts as we provide a 360-degree view of all things lending! From Mortgage and Home Equity to Unsecured and Small Business, we’ll discuss market trends, forecasting, and the importance of balancing credit union lending strategies across these lending lines of business.
From new attitudes to new ways of thinking about service delivery, here’s a look at the first day of the industry’s biggest event.
Storytelling drives growth and loyalty at Navy Federal, where real member experiences become narratives that strengthen trust, reinforce value, and build lasting relationships.
From where stories come from to how they’re produced and distributed, Lake Trust shares how authentic member narratives strengthen its brand and show what “positive impact” looks like in action.
An expert in user experience turns complex problems and opportunities into narratives that guide leaders toward confident decisions and growth-focused investment.
The Philadelphia-area cooperative scores among rate-shopping members with a co-branded certificate that links savings returns to college basketball results.
The credit unions that will win the next decade of card growth are those that treat credit cards not as one time product launches but as dynamic ecosystems requiring continuous investment.
Gen Z’s faith in traditional institutions gives credit unions a rich opportunity to serve as a key source of financial guidance.
CreditUnions.com is all-in on growth and marketing this week, spotlighting real-world strategies that help cooperatives serve members for life, invest in people, expand their impact, and more.
Fraud is increasing and becoming more sophisticated – and it’s often not caught until it’s too late.
A look at year-end performance trends reveals how earnings, affordability pressures, and asset quality are redefining the operating environment heading into 2026.