University of Lending
December 13, 2024
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The University of Lending is the most comprehensive training program for credit unions today.
Industry Events
ACUMA Fast Track Webinar – Mortgage Lending: 2024, Year in Review & What to Expect in 2025
December 6, 2024
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We could easily argue that the past few years have presented their own set of credit union mortgage lending challenges, but 2024 may have been the light at the end of a dark tunnel with its fair share of positive points. Will this translate to brighter times, greener pastures, and higher volume levels in the
ACUMA Inside Track Webinar – Timing the Upgrade: How Long Does a Mortgage LOS Upgrade Really Take?
November 26, 2024
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Innovation isn’t just about what you do; it’s also about when you do it and how it relates to your credit union’s goals and objectives. In mortgage lending, every moment counts. Like so many enterprises, the timing of your loan origination system (LOS) upgrade can be the difference between leading the market or following in
ACUMA Inside Track Webinar – Closing the Gap: How Credit Unions Can Build an Integrated Tech Stack to Compete with Fintech-Powered Lenders
November 26, 2024
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In today’s mortgage landscape (as the saying goes) good luck favors the prepared. Fintech-powered lenders are increasingly redefining borrower expectations with lightning-fast approvals, intuitive digital experiences, and data-driven decision-making. To think otherwise is to put your credit union and the members it serves behind the proverbial 8-ball with little chance of success. Credit unions that
AI beyond the bot: How to introduce AI across your agent and member experiences
November 18, 2024
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Since generative AI burst onto the scene in 2022, AI chatbots or virtual agents have dominated the headlines—becoming a top investment priority for businesses across the customer experience landscape. While AI chatbots represent one key element of a modern member experience strategy, they’re just the beginning when it comes to creating a truly differentiated end-to-end
University of Lending
November 7, 2024
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Designed specifically for Loan Managers, Member Service Representatives, Loan Officers, and Credit Union Management, we understand that achieving exceptional loan yields, Return on Assets (ROAs), and outstanding member service is the core of your success. The University of Lending is the industry leading training solution that will transform your team’s performance and elevate your credit
OpenFinity Expo – CFPB 1033 Open Finance
November 1, 2024
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On November 19-20, OpenFinity will organize the gathering of leading industry experts focusing on the 1033/Open Finance in the US and Canada. They will share their knowledge, experience, and perspectives with the financial community about what lies ahead, and how they can help with adoption and compliance. IntelliTrade CRO Bryan Hahn will be hosting a
ACUMA Inside Track Webinar – Becoming a Fannie Mae Lender
November 1, 2024
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Fannie Mae, first developed in 1938 to help ensure a reliable and affordable supply of mortgage funds throughout the country, is one of the foremost supporters of the home lending industry and supporter of organizations that seek to put consumers – including credit union members – in their own homes. The new year will bring
Purpose Symposium
November 1, 2024
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Please join us for a 2-day event in Austin, TX centered around all things purpose. We will explore key learnings from Sustainable Business Strategy (Callahan’s Leading with Purpose program) and bring forth insights from industry leaders committed to the purpose journey with interactive exchanges including breakouts, panel presentations and networking opportunities. Dates: February 6-7, 2025
The Power of the Consumer in Today’s Environment
October 25, 2024
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Today’s environment is challenging — but consumers might be doing better than you think. Join the experts from LendingClub Bank to learn about The Power of the Consumer in Today’s Environment. As a nationally chartered bank, LendingClub Bank is the partner of choice for banks and credit unions to access short duration, high yielding consumer
University of Lending
The University of Lending is the most comprehensive training program for credit unions today.
ACUMA Fast Track Webinar – Mortgage Lending: 2024, Year in Review & What to Expect in 2025
We could easily argue that the past few years have presented their own set of credit union mortgage lending challenges, but 2024 may have been ...
ACUMA Inside Track Webinar – Timing the Upgrade: How Long Does a Mortgage LOS Upgrade Really Take?
Innovation isn’t just about what you do; it’s also about when you do it and how it relates to your credit union’s goals and objectives. ...
ACUMA Inside Track Webinar – Closing the Gap: How Credit Unions Can Build an Integrated Tech Stack to Compete with Fintech-Powered Lenders
In today’s mortgage landscape (as the saying goes) good luck favors the prepared. Fintech-powered lenders are increasingly redefining borrower expectations with lightning-fast approvals, intuitive digital ...
AI beyond the bot: How to introduce AI across your agent and member experiences
Since generative AI burst onto the scene in 2022, AI chatbots or virtual agents have dominated the headlines—becoming a top investment priority for businesses across ...
University of Lending
Designed specifically for Loan Managers, Member Service Representatives, Loan Officers, and Credit Union Management, we understand that achieving exceptional loan yields, Return on Assets (ROAs), ...
OpenFinity Expo – CFPB 1033 Open Finance
On November 19-20, OpenFinity will organize the gathering of leading industry experts focusing on the 1033/Open Finance in the US and Canada. They will share ...
ACUMA Inside Track Webinar – Becoming a Fannie Mae Lender
Fannie Mae, first developed in 1938 to help ensure a reliable and affordable supply of mortgage funds throughout the country, is one of the foremost ...
Purpose Symposium
Please join us for a 2-day event in Austin, TX centered around all things purpose. We will explore key learnings from Sustainable Business Strategy (Callahan’s ...
The Power of the Consumer in Today’s Environment
Today’s environment is challenging — but consumers might be doing better than you think. Join the experts from LendingClub Bank to learn about The Power ...
Browse Topics
Takeaways From Day 1 Of GAC
Aaron Passman
From new attitudes to new ways of thinking about service delivery, here’s a look at the first day of the industry’s biggest event.
Credit Union Storytelling With A Mission Focus
Marc Rapport
Storytelling drives growth and loyalty at Navy Federal, where real member experiences become narratives that strengthen trust, reinforce value, and build lasting relationships.
How Lake Trust Turns Member Experiences Into Brand Strategy
Savana Morie
From where stories come from to how they’re produced and distributed, Lake Trust shares how authentic member narratives strengthen its brand and show what “positive impact” looks like in action.
How An Internal Storyteller Fuels Member Growth At Navy Federal
Marc Rapport
An expert in user experience turns complex problems and opportunities into narratives that guide leaders toward confident decisions and growth-focused investment.
At Ardent Credit Union, Deposits Are A ‘Slam Dunk’
Aaron Passman
The Philadelphia-area cooperative scores among rate-shopping members with a co-branded certificate that links savings returns to college basketball results.
The Strategic Case For Rethinking Credit Card Issuing
Callahan & Associates
The credit unions that will win the next decade of card growth are those that treat credit cards not as one time product launches but as dynamic ecosystems requiring continuous investment.
What Gen Z Is Really Looking For In A Credit Union
Callahan & Associates
Gen Z’s faith in traditional institutions gives credit unions a rich opportunity to serve as a key source of financial guidance.
What’s Job No. 2?
Aaron Passman
CreditUnions.com is all-in on growth and marketing this week, spotlighting real-world strategies that help cooperatives serve members for life, invest in people, expand their impact, and more.
Community Financial Institutions Need A New Playbook To Combat Scams
Callahan & Associates
Fraud is increasing and becoming more sophisticated – and it’s often not caught until it’s too late.
The Numbers That Matter Most To Credit Unions
Aaron Passman
A look at year-end performance trends reveals how earnings, affordability pressures, and asset quality are redefining the operating environment heading into 2026.