Come for the networking, leave feeling validated and inspired.
In an industry landscape that is constantly evolving, the mission stays the same: empower members and strengthen communities.
With this shared mission, there is nothing more inspiring than collaborating with like-minded leaders. Our Callahan in-person roundtable events bring together executives from all over the country to discuss what’s top of mind, what’s to come, and how to keep members at the center of all strategic decisions.
There is no substitute for the energy and exchange of ideas that happens when we’re together in person , so Callahan is hitting the road to bring collaboration to you.
What’s On The Agenda?
The event is attendee-driven so the agenda is 100% relevant to executives in the room. That’s why we can’t share an exact list of discussion topics just yet, but we can give you a glimpse at what we’ve heard is top of mind for call centers.
-Operational Efficiency: How do you measure and optimize call center performance while balancing staffing and demand?
-Technology and Innovation: How are emerging technologies like AI and omnichannel strategies transforming your call center operations?
-Employee Engagement and Training: What strategies are you using to retain agents and ensure they have the necessary skills to meet evolving customer expectations?
-Customer Experience and Satisfaction: What initiatives have been most successful in improving customer satisfaction and resolving complex issues efficiently?
