As credit unions cautiously explore the possibilities of artificial intelligence, TruStone Financial Credit Union is charging forward with TruAssist, its AI-powered knowledge base. This marks the cooperative’s first major venture into generative AI, and the benefits were quick. Employees are using the technology to swiftly access company policies, HR benefits, and more– speeding up access to the correct answers while increasing productivity. While TruAssist isn’t member-facing, the technology has driven new levels of efficiency.
During this webinar, Gary Jeter, EVP/CTO, TruStone Financial Credit Union ($5.2B, Plymouth, MN), will share best practices and lessons learned from the cooperative’s new AI-powered knowledge base, TruAssist.
Webinar attendees will learn:
– Why TruStone decided to tap into AI by deploying it internally.
– How the credit union identified gaps in its existing knowledge base and addressed the “human element” of artificial intelligence.
– Why having both a policy and phased approach were key to a successful rollout.
– What lessons and best practices other cooperatives should consider.
Read more – https://creditunions.com/features/ai-makes-an-instant-impact-at-trustone-financial/
