New technology can bring exciting opportunities, but implementation often brings anxiety for employees and members alike. Interactive teller machines (ITMs) are making their way into the credit union scene, offering new efficiencies and generating excitement, but also raising a slew of valid questions around cost, training commitment, maintenance, and more. As ITM usage gains popularity, who better to learn from than your peers?
Join Callahan & Associates for an interactive panel webinar where experts will discuss how cooperatives can effectively expand their ITM footprints. From strategy and planning to post-rollout member engagement, panelists will share their experiences, key lessons, and advice.
Webinar attendees will learn:
-Why each cooperative went the ITM route – and how they identified the best place to start.
-What steps they took to get buy-in from members and staff – and what hesitations they faced.
-How to establish effective training programs– what this entails internally and externally before launching the ITMs.
-What best practices & lessons learned credit unions should consider as they implement or expand their ITM strategy.
Featured speakers:
-Tori Davidson, VP of Member Experience, Clearview Federal Credit Union
-Lynn Pleasant, Director of Retail Operations, Abound Credit Union
-Alex Michaud, SVP/Chief Information Officer, True Sky Federal Credit Union
