Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of member engagement is evolving. Mergers and combinations not only enable credit unions to extend their footprint and competitive edge, they can also enhance their offerings and improve service.
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their team was tasked with providing consistent member outreach, but the depth of engagement needed for more complex accounts competed with the time spent on less problematic cases. Hiring more staff to address this would have
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house team with the right skills to handle the complexities of collections—while managing the operational costs was a significant challenge.
Omnichannel Communication Strategies for Generational Consumer Engagement
Technology continues to evolve, becoming an increasing presence and affecting various aspects of everyday life. As technology evolves, so do the communication expectations of consumers. While younger generations typically gravitate toward digital-first interactions, older generations still value personal, one-on-one interactions. Financial institutions face the challenge of how to bridge the preferences of different generations to
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the Hyatt Regency in Bloomington, Minnesota.
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the best interest of FIs, but also for their borrowers. It is crucial to consider these thoughts when allocating resources for 2025 and beyond.
Mastering Credit Dispute Management: Adapting to Modern Influences
Did you know there is a correlation between social media and credit disputes? Social media has become a staple in most people’s lives, with 62.6% of the world’s population using it, spending an average of over two hours per day spent on it. In an era where social media influences a lot of decisions, it
Velera’s TriVerity Appoints David Knowles as President
TriVerity, a Velera company, today announced David Knowles has been named president. In his role, Knowles will oversee the delivery of services, contracting, digital integration, marketing, IT, support and more within TriVerity. Knowles will also lead disputes and operations for Velera.
Velera’s TriVerity Announces Integrated Partnership with AKUVO
TriVerity, a Velera company, has partnered with AKUVO, a leader in collections and credit risk technology, to enhance its delinquency management services. This integration will streamline third-party charge-off collections, optimizing credit unions’ recoveries from non-performing loans through AKUVO’s advanced, cloud-based platform.
Optimizing Collections: Mitigating Risk Management in Estate Recovery
Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like food and housing to discretionary activities like entertainment and travel. Estate planning, while not something top of mind for most people, has also been affected. According to Caring.com’s 2024 Wills and Estate survey, a mere
The Keys to Effective Bankruptcy and Repossession Strategies
As consumers struggle to make payments, it is vital for financial institutions to implement successful bankruptcy and repossession strategies. This is especially critical today, with inflation, mass layoffs, cost-of-living increases, high interest rates and the resumption of student loan payments contributing to consumers’ plummeting financial health. MarketWatch Guides reported that, between 2022 and 2023, U.S.
Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
The collection industry faces persistent challenges in navigating the complexities of the job. From day-to-day issues that arise to high-level hurdles, there is much to overcome to achieve a thriving collection department. It is crucial to identify, evaluate and address the various challenges within your workplace now in order to be better equipped to handle
PSCU’s The Loan Service Center Partners with Millennium Capital and Recovery Corporation
Wyoming, Minn. — (Oct. 31, 2023) — The Loan Service Center (TLSC), a PSCU company, today announced its partnership with Millennium Capital and Recovery Corporation® (Millennium), a leader in the asset repossession management industry. Through TLSC’s extended services, credit unions will gain further access and scalability to nationwide first-party delinquency management services for collateral recovery
Johns Hopkins Federal Credit Union Welcomes Kris Callahan as Vice President of People & Culture
Mark L. Robnett, Finalist in Credit Union Times 2025 Luminaries Awards
Meriwest Credit Union Promotes Jihong Huang to Chief Financial Officer
Pasadena Federal Credit Union Appoints Hrach Kahwajian as Chief Financial Officer (CFO)
SECU Foundation Awards Peacehaven Farm, Inc. $1 Million for Community Center and Campus Expansion
Baker Market Update – Week in Review: September 12, 2025
Corporate One Federal Credit Union Promotes Ryan Murphy to Executive Vice President and Chief Financial Officer
Filene uncovers strong financial impact for CDFI credit unions
Sharetec Appoints New CEO and CTO to Elevate Customer Experience and Accelerate Innovation
Pasadena Federal Credit Union Appoints Naomi Mead as Vice President of Strategic Projects & Process Improvement
Protecht announces Cognita: AI built for governance, risk, and compliance.
Credit Union of New Jersey Selects Timothy Grossman as SVP/CFO
Appli Launches Guided Home Equity Calculator to Help Credit Unions Capture High-Value Lending Opportunities
Christine Cho Is Appointed Chief Financial Officer of The Treasury Department Federal Credit Union
SchoolsFirst FCU Recognized for Financial Education and Community Engagement
First U.S. Community Credit Union Selects Suzanne Wages as Vice President of Real Estate Lending & Servicing
Clearview Unveils New Location
Smart banking with RCU’s new Benefits Checking
Baker Market Update – Week in Review: September 05, 2025
Valley Credit Union Welcomes Ben Kuss as Chief Marketing Officer
Maine Credit Unions Launch Fraud Awareness Video to Protect Older Mainers
SECU Foundation Awards $170,000 Grant to Carolinas Foundation for Hospice and Home Care
EECU Surpasses $5 Billion in Assets, Marking Historic Milestone in Member Growth and Community Impact
For Immediate Release – NACUSO Appoints Randy Salser as President/CEO
Prisma Campaigns and Arkatechture Launch Strategic Partnership for Financial Institutions to Turn Data Into Action
DaLand CUSO and Corelation Partner
TowerCares Foundation Awards $200,000 in College Scholarships to Support Future STEM Leaders
Securityplus Federal Credit Union Appoints Charissa Martin, Peter Minford, and Michael Gago to Drive Strategic Vision
Credit Unions Expect Tariffs to Dampen Auto Sales but Majority Optimistic About Auto Portfolios
Baker Market Update – Week in Review: August 29, 2025
Johns Hopkins Federal Credit Union Welcomes Kris Callahan as Vice President of People & Culture
Mark L. Robnett, Finalist in Credit Union Times 2025 Luminaries Awards
Meriwest Credit Union Promotes Jihong Huang to Chief Financial Officer
Pasadena Federal Credit Union Appoints Hrach Kahwajian as Chief Financial Officer (CFO)
SECU Foundation Awards Peacehaven Farm, Inc. $1 Million for Community Center and Campus Expansion
Baker Market Update – Week in Review: September 12, 2025
Corporate One Federal Credit Union Promotes Ryan Murphy to Executive Vice President and Chief Financial Officer
Filene uncovers strong financial impact for CDFI credit unions
Sharetec Appoints New CEO and CTO to Elevate Customer Experience and Accelerate Innovation
Pasadena Federal Credit Union Appoints Naomi Mead as Vice President of Strategic Projects & Process Improvement
Protecht announces Cognita: AI built for governance, risk, and compliance.
Credit Union of New Jersey Selects Timothy Grossman as SVP/CFO
Appli Launches Guided Home Equity Calculator to Help Credit Unions Capture High-Value Lending Opportunities
Christine Cho Is Appointed Chief Financial Officer of The Treasury Department Federal Credit Union
SchoolsFirst FCU Recognized for Financial Education and Community Engagement
First U.S. Community Credit Union Selects Suzanne Wages as Vice President of Real Estate Lending & Servicing
Clearview Unveils New Location
Smart banking with RCU’s new Benefits Checking
Baker Market Update – Week in Review: September 05, 2025
Valley Credit Union Welcomes Ben Kuss as Chief Marketing Officer
Maine Credit Unions Launch Fraud Awareness Video to Protect Older Mainers
SECU Foundation Awards $170,000 Grant to Carolinas Foundation for Hospice and Home Care
EECU Surpasses $5 Billion in Assets, Marking Historic Milestone in Member Growth and Community Impact
For Immediate Release – NACUSO Appoints Randy Salser as President/CEO
Prisma Campaigns and Arkatechture Launch Strategic Partnership for Financial Institutions to Turn Data Into Action
DaLand CUSO and Corelation Partner
TowerCares Foundation Awards $200,000 in College Scholarships to Support Future STEM Leaders
Securityplus Federal Credit Union Appoints Charissa Martin, Peter Minford, and Michael Gago to Drive Strategic Vision
Credit Unions Expect Tariffs to Dampen Auto Sales but Majority Optimistic About Auto Portfolios
Baker Market Update – Week in Review: August 29, 2025
Johns Hopkins Federal Credit Union Welcomes Kris Callahan as Vice President of People & Culture

Mark L. Robnett, Finalist in Credit Union Times 2025 Luminaries Awards

Meriwest Credit Union Promotes Jihong Huang to Chief Financial Officer

Pasadena Federal Credit Union Appoints Hrach Kahwajian as Chief Financial Officer (CFO)

SECU Foundation Awards Peacehaven Farm, Inc. $1 Million for Community Center and Campus Expansion

Baker Market Update – Week in Review: September 12, 2025
