Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of member engagement is evolving. Mergers and combinations not only enable credit unions to extend their footprint and competitive edge, they can also enhance their offerings and improve service.
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their team was tasked with providing consistent member outreach, but the depth of engagement needed for more complex accounts competed with the time spent on less problematic cases. Hiring more staff to address this would have
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house team with the right skills to handle the complexities of collections—while managing the operational costs was a significant challenge.
Omnichannel Communication Strategies for Generational Consumer Engagement
Technology continues to evolve, becoming an increasing presence and affecting various aspects of everyday life. As technology evolves, so do the communication expectations of consumers. While younger generations typically gravitate toward digital-first interactions, older generations still value personal, one-on-one interactions. Financial institutions face the challenge of how to bridge the preferences of different generations to
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the Hyatt Regency in Bloomington, Minnesota.
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the best interest of FIs, but also for their borrowers. It is crucial to consider these thoughts when allocating resources for 2025 and beyond.
Mastering Credit Dispute Management: Adapting to Modern Influences
Did you know there is a correlation between social media and credit disputes? Social media has become a staple in most people’s lives, with 62.6% of the world’s population using it, spending an average of over two hours per day spent on it. In an era where social media influences a lot of decisions, it
Velera’s TriVerity Appoints David Knowles as President
TriVerity, a Velera company, today announced David Knowles has been named president. In his role, Knowles will oversee the delivery of services, contracting, digital integration, marketing, IT, support and more within TriVerity. Knowles will also lead disputes and operations for Velera.
Velera’s TriVerity Announces Integrated Partnership with AKUVO
TriVerity, a Velera company, has partnered with AKUVO, a leader in collections and credit risk technology, to enhance its delinquency management services. This integration will streamline third-party charge-off collections, optimizing credit unions’ recoveries from non-performing loans through AKUVO’s advanced, cloud-based platform.
Optimizing Collections: Mitigating Risk Management in Estate Recovery
Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like food and housing to discretionary activities like entertainment and travel. Estate planning, while not something top of mind for most people, has also been affected. According to Caring.com’s 2024 Wills and Estate survey, a mere
The Keys to Effective Bankruptcy and Repossession Strategies
As consumers struggle to make payments, it is vital for financial institutions to implement successful bankruptcy and repossession strategies. This is especially critical today, with inflation, mass layoffs, cost-of-living increases, high interest rates and the resumption of student loan payments contributing to consumers’ plummeting financial health. MarketWatch Guides reported that, between 2022 and 2023, U.S.
Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
The collection industry faces persistent challenges in navigating the complexities of the job. From day-to-day issues that arise to high-level hurdles, there is much to overcome to achieve a thriving collection department. It is crucial to identify, evaluate and address the various challenges within your workplace now in order to be better equipped to handle
PSCU’s The Loan Service Center Partners with Millennium Capital and Recovery Corporation
Wyoming, Minn. — (Oct. 31, 2023) — The Loan Service Center (TLSC), a PSCU company, today announced its partnership with Millennium Capital and Recovery Corporation® (Millennium), a leader in the asset repossession management industry. Through TLSC’s extended services, credit unions will gain further access and scalability to nationwide first-party delinquency management services for collateral recovery
How Financial Institutions Should Prepare for the Return of Student Loan Repayments
With President Biden’s student loan relief plan invalidated by the Supreme Court, borrowers will resume payments on their student loans this September. We have already seen an increase in delinquencies at the start of 2023, and without further debt relief, we will likely see another uptick when student loan payments resume. Both financial institutions and
Alloya Announces Change in Payments Leadership
SECU Joins North Carolina Governor’s Office for 2025 School Supply Drive to Benefit Teachers and Students
Baker Market Update – Week in Review: July 3, 2025
Sound Credit Union Completes Conversion of Washington Business Bank
Coastal Credit Union Transforms Headquarters for Hybrid Work and Collaboration
Corporate Central Launches Business ACH, Empowering Credit Unions to Deliver Modern Payment Solutions to Business Members
Inman honors Cloudvirga CEO Maria Moskver with third consecutive Best of Finance award
Redwood Credit Union Named to Newsweek’s America’s Greatest Midsize Workplaces 2025
LAFCU CFO Leslie Rorie named a Notable Leader in Finance
CEFCU Selects Student Choice for Private Student Loan Solutions
EECU and Madera County Superintendent of Schools Celebrate New ATM with Ribbon-Cutting Ceremony
Cleveland Monsters Unveil Jersey Patch with Century FCU
42nd Annual Tower Classic Charity Golf Tournament Raises $72,420 for the Johns Hopkins Children’s Center—Bringing Total Donated to Helping Children in Need to Over $1.1 Million
Credit Unions Sound the Alarm on Student Loan Procrastination — Urge Families to Lock in Flexible Line of Credit Before Fall Deadlines
SchoolsFirst FCU Recognizes Four San Diego School Superintendents at the Classroom of the Future Foundation Innovation in Education Awards
Redwood Credit Union Birthday Bash Raises Over $31,000 for Youth Arts Programs
Baker Market Update – Week in Review: June 20, 2025
Synergent Names Tyler Hudson as President
Alogent Supports Lead Bank’s Drive for Innovation with Unify Platform
Justice Federal Credit Union Strengthens Its Commitment to the Justice, Law Enforcement, and Public Safety Community
EECU Wins in Three Categories of 2025 Best of Central California Awards
Velera Promotes Mark L. Robnett to Director of its Board
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
BECU expands in Pierce County with new location coming to Lakewood, Washington
TriUnity Foundation Awards $95,000 in Grants
EECU Hosts Member Appreciation Days at 22 Branch Locations
Baker Market Update – Week in Review: June 13, 2025
Sean Cervantes and Lisa Sprague join LAFCU’s business development team
Alloya Announces Change in Payments Leadership
SECU Joins North Carolina Governor’s Office for 2025 School Supply Drive to Benefit Teachers and Students
Baker Market Update – Week in Review: July 3, 2025
Sound Credit Union Completes Conversion of Washington Business Bank
Coastal Credit Union Transforms Headquarters for Hybrid Work and Collaboration
Corporate Central Launches Business ACH, Empowering Credit Unions to Deliver Modern Payment Solutions to Business Members
Inman honors Cloudvirga CEO Maria Moskver with third consecutive Best of Finance award
Redwood Credit Union Named to Newsweek’s America’s Greatest Midsize Workplaces 2025
LAFCU CFO Leslie Rorie named a Notable Leader in Finance
CEFCU Selects Student Choice for Private Student Loan Solutions
EECU and Madera County Superintendent of Schools Celebrate New ATM with Ribbon-Cutting Ceremony
Cleveland Monsters Unveil Jersey Patch with Century FCU
42nd Annual Tower Classic Charity Golf Tournament Raises $72,420 for the Johns Hopkins Children’s Center—Bringing Total Donated to Helping Children in Need to Over $1.1 Million
Credit Unions Sound the Alarm on Student Loan Procrastination — Urge Families to Lock in Flexible Line of Credit Before Fall Deadlines
SchoolsFirst FCU Recognizes Four San Diego School Superintendents at the Classroom of the Future Foundation Innovation in Education Awards
Redwood Credit Union Birthday Bash Raises Over $31,000 for Youth Arts Programs
Baker Market Update – Week in Review: June 20, 2025
Synergent Names Tyler Hudson as President
Alogent Supports Lead Bank’s Drive for Innovation with Unify Platform
Justice Federal Credit Union Strengthens Its Commitment to the Justice, Law Enforcement, and Public Safety Community
EECU Wins in Three Categories of 2025 Best of Central California Awards
Velera Promotes Mark L. Robnett to Director of its Board
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
BECU expands in Pierce County with new location coming to Lakewood, Washington
TriUnity Foundation Awards $95,000 in Grants
EECU Hosts Member Appreciation Days at 22 Branch Locations
Baker Market Update – Week in Review: June 13, 2025
Sean Cervantes and Lisa Sprague join LAFCU’s business development team
Alloya Announces Change in Payments Leadership

SECU Joins North Carolina Governor’s Office for 2025 School Supply Drive to Benefit Teachers and Students

Baker Market Update – Week in Review: July 3, 2025

Sound Credit Union Completes Conversion of Washington Business Bank

Coastal Credit Union Transforms Headquarters for Hybrid Work and Collaboration

Corporate Central Launches Business ACH, Empowering Credit Unions to Deliver Modern Payment Solutions to Business Members
