Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of member engagement is evolving. Mergers and combinations not only enable credit unions to extend their footprint and competitive edge, they can also enhance their offerings and improve service.
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their team was tasked with providing consistent member outreach, but the depth of engagement needed for more complex accounts competed with the time spent on less problematic cases. Hiring more staff to address this would have
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house team with the right skills to handle the complexities of collections—while managing the operational costs was a significant challenge.
Omnichannel Communication Strategies for Generational Consumer Engagement
Technology continues to evolve, becoming an increasing presence and affecting various aspects of everyday life. As technology evolves, so do the communication expectations of consumers. While younger generations typically gravitate toward digital-first interactions, older generations still value personal, one-on-one interactions. Financial institutions face the challenge of how to bridge the preferences of different generations to
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the Hyatt Regency in Bloomington, Minnesota.
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the best interest of FIs, but also for their borrowers. It is crucial to consider these thoughts when allocating resources for 2025 and beyond.
Mastering Credit Dispute Management: Adapting to Modern Influences
Did you know there is a correlation between social media and credit disputes? Social media has become a staple in most people’s lives, with 62.6% of the world’s population using it, spending an average of over two hours per day spent on it. In an era where social media influences a lot of decisions, it
Velera’s TriVerity Appoints David Knowles as President
TriVerity, a Velera company, today announced David Knowles has been named president. In his role, Knowles will oversee the delivery of services, contracting, digital integration, marketing, IT, support and more within TriVerity. Knowles will also lead disputes and operations for Velera.
Velera’s TriVerity Announces Integrated Partnership with AKUVO
TriVerity, a Velera company, has partnered with AKUVO, a leader in collections and credit risk technology, to enhance its delinquency management services. This integration will streamline third-party charge-off collections, optimizing credit unions’ recoveries from non-performing loans through AKUVO’s advanced, cloud-based platform.
Optimizing Collections: Mitigating Risk Management in Estate Recovery
Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like food and housing to discretionary activities like entertainment and travel. Estate planning, while not something top of mind for most people, has also been affected. According to Caring.com’s 2024 Wills and Estate survey, a mere
Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event
SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches
Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning
3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026
MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND BAXTER CREDIT UNION (BCU)
Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing
Hartford Federal Credit Union Chooses Synergent as Partner for Core Processing and Integrated Services
Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report
Credit Unions Reach 250+ Shared Member Stories Reflecting The People-First Purpose Of The Movement
NASCUS Urges Regulatory Modernization and Greater Clarity for State-Chartered Credit Unions in Comments to NCUA
Coastal Credit Union Hires Allison Liston, VP of Legal and Compliance
Coastal Credit Union Now Live with CashBack+ Credit Card Rewards
Tower Federal Credit Union & TowerCares Foundation Launch $250,000 for a Brighter America: A New Community Giving Initiative Supporting Military, Veterans, and Children in Need
Illinois Credit Union League Applauds Passage of Legislation Extending Implementation of the Interchange Fee Prohibition Act to July 1, 2027
Baker Market Update – Week in Review: May 29, 2026
Vizo Financial’s June 2026 Education Calendar
LAFCU awards $20,000 in scholarships through annual essay contest
SchoolsFirst FCU Partners with Classroom of the Future Foundation to Celebrate 23rd Annual Innovation in Education Awards
Chartway Wins Eight 2026 Top Workplaces Culture Excellence and Industry Awards
eDOC Innovations Hosts Successful Advanced Fraud Solutions TrueChecks Webinar Focused on Fraud Prevention for Financial Institutions
Corporate One Names Jeff Blake Senior Vice President, Head of Human Resources
Gulf Winds Celebrates Older Americans Month with $5,000 Donation to the Escambia County Alabama Area Agency on Aging
CREDIT UNION OF COLORADO FOUNDATION AWARDS $110,000 IN COLLEGE SCHOLARSHIPS
Chartway Credit Union Continues Growth with Two New Branches
Gulf Winds Foundation Awards up to $45,000 in Scholarships to Five Members
SchoolsFirst Federal Credit Union Celebrates School Employee Appreciation Night at May 1 Angels Game
Tower Federal Credit Union Earns Great Place to Work® Certification™ Eight Years in a Row!
Gulf Winds Credit Union Strengthens Senior Leadership Team with Executive Promotions
CUNA Strategic Services and Association of Vermont Credit Unions Launch Statewide Initiative to Drive Credit Union Growth, Combat Fraud, and Accelerate Innovation
BCU EARNS 2026-2027 GREAT PLACE TO WORK CERTIFICATION™
Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event
SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches
Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning
3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026
MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND BAXTER CREDIT UNION (BCU)
Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing
Hartford Federal Credit Union Chooses Synergent as Partner for Core Processing and Integrated Services
Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report
Credit Unions Reach 250+ Shared Member Stories Reflecting The People-First Purpose Of The Movement
NASCUS Urges Regulatory Modernization and Greater Clarity for State-Chartered Credit Unions in Comments to NCUA
Coastal Credit Union Hires Allison Liston, VP of Legal and Compliance
Coastal Credit Union Now Live with CashBack+ Credit Card Rewards
Tower Federal Credit Union & TowerCares Foundation Launch $250,000 for a Brighter America: A New Community Giving Initiative Supporting Military, Veterans, and Children in Need
Illinois Credit Union League Applauds Passage of Legislation Extending Implementation of the Interchange Fee Prohibition Act to July 1, 2027
Baker Market Update – Week in Review: May 29, 2026
Vizo Financial’s June 2026 Education Calendar
LAFCU awards $20,000 in scholarships through annual essay contest
SchoolsFirst FCU Partners with Classroom of the Future Foundation to Celebrate 23rd Annual Innovation in Education Awards
Chartway Wins Eight 2026 Top Workplaces Culture Excellence and Industry Awards
eDOC Innovations Hosts Successful Advanced Fraud Solutions TrueChecks Webinar Focused on Fraud Prevention for Financial Institutions
Corporate One Names Jeff Blake Senior Vice President, Head of Human Resources
Gulf Winds Celebrates Older Americans Month with $5,000 Donation to the Escambia County Alabama Area Agency on Aging
CREDIT UNION OF COLORADO FOUNDATION AWARDS $110,000 IN COLLEGE SCHOLARSHIPS
Chartway Credit Union Continues Growth with Two New Branches
Gulf Winds Foundation Awards up to $45,000 in Scholarships to Five Members
SchoolsFirst Federal Credit Union Celebrates School Employee Appreciation Night at May 1 Angels Game
Tower Federal Credit Union Earns Great Place to Work® Certification™ Eight Years in a Row!
Gulf Winds Credit Union Strengthens Senior Leadership Team with Executive Promotions
CUNA Strategic Services and Association of Vermont Credit Unions Launch Statewide Initiative to Drive Credit Union Growth, Combat Fraud, and Accelerate Innovation
BCU EARNS 2026-2027 GREAT PLACE TO WORK CERTIFICATION™
Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event
SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches
Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning
3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026
MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND BAXTER CREDIT UNION (BCU)
Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing