Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of member engagement is evolving. Mergers and combinations not only enable credit unions to extend their footprint and competitive edge, they can also enhance their offerings and improve service.
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their team was tasked with providing consistent member outreach, but the depth of engagement needed for more complex accounts competed with the time spent on less problematic cases. Hiring more staff to address this would have
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house team with the right skills to handle the complexities of collections—while managing the operational costs was a significant challenge.
Omnichannel Communication Strategies for Generational Consumer Engagement
Technology continues to evolve, becoming an increasing presence and affecting various aspects of everyday life. As technology evolves, so do the communication expectations of consumers. While younger generations typically gravitate toward digital-first interactions, older generations still value personal, one-on-one interactions. Financial institutions face the challenge of how to bridge the preferences of different generations to
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the Hyatt Regency in Bloomington, Minnesota.
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the best interest of FIs, but also for their borrowers. It is crucial to consider these thoughts when allocating resources for 2025 and beyond.
Mastering Credit Dispute Management: Adapting to Modern Influences
Did you know there is a correlation between social media and credit disputes? Social media has become a staple in most people’s lives, with 62.6% of the world’s population using it, spending an average of over two hours per day spent on it. In an era where social media influences a lot of decisions, it
Velera’s TriVerity Appoints David Knowles as President
TriVerity, a Velera company, today announced David Knowles has been named president. In his role, Knowles will oversee the delivery of services, contracting, digital integration, marketing, IT, support and more within TriVerity. Knowles will also lead disputes and operations for Velera.
Velera’s TriVerity Announces Integrated Partnership with AKUVO
TriVerity, a Velera company, has partnered with AKUVO, a leader in collections and credit risk technology, to enhance its delinquency management services. This integration will streamline third-party charge-off collections, optimizing credit unions’ recoveries from non-performing loans through AKUVO’s advanced, cloud-based platform.
Optimizing Collections: Mitigating Risk Management in Estate Recovery
Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like food and housing to discretionary activities like entertainment and travel. Estate planning, while not something top of mind for most people, has also been affected. According to Caring.com’s 2024 Wills and Estate survey, a mere
The Keys to Effective Bankruptcy and Repossession Strategies
As consumers struggle to make payments, it is vital for financial institutions to implement successful bankruptcy and repossession strategies. This is especially critical today, with inflation, mass layoffs, cost-of-living increases, high interest rates and the resumption of student loan payments contributing to consumers’ plummeting financial health. MarketWatch Guides reported that, between 2022 and 2023, U.S.
Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
The collection industry faces persistent challenges in navigating the complexities of the job. From day-to-day issues that arise to high-level hurdles, there is much to overcome to achieve a thriving collection department. It is crucial to identify, evaluate and address the various challenges within your workplace now in order to be better equipped to handle
PSCU’s The Loan Service Center Partners with Millennium Capital and Recovery Corporation
Wyoming, Minn. — (Oct. 31, 2023) — The Loan Service Center (TLSC), a PSCU company, today announced its partnership with Millennium Capital and Recovery Corporation® (Millennium), a leader in the asset repossession management industry. Through TLSC’s extended services, credit unions will gain further access and scalability to nationwide first-party delinquency management services for collateral recovery
Baker Market Update – Week in Review: October 17, 2025
Alogent’s Unify Named Finalist for Best Consumer Payments Solution at The PayTech Awards USA
SchoolsFirst Federal Credit Union and Sacramento Republic Football Club Honor Sacramento 2026 Teachers of the Year
Redwood Credit Union inspires hope by supporting foster youth
Peach State FCU Welcomes Dr. Lori Brownlee-Brewton to Board of Directors
Cloudvirga integrates Horizon POS with Stewart Valuation Intelligence to streamline appraisal ordering
Elan Credit Card Donates $75,000 to Local Communities on Credit Union Day
Callahan & Associates Launches “The Member Story Project” To Spotlight The Everyday Impact Of Credit Unions
GARDEN SAVINGS FEDERAL CREDIT UNION CELEBRATES SUCCESSFUL GRAND RE-OPENING OF SAYREVILLE BRANCH
Callahan & Associates Launches CreditUnions.com 2026 Innovation Series
Meriwest Launches Community Foundation with Helen Grays-Jones as Executive Director to Drive Financial Literacy and Education
Sound Credit Union Supports Homes First Through Annual Employee Fundraiser
Cloudvirga announces integration between Horizon POS and ICE PPE
Verity Credit Union Unveils Grants for Growth to Empower Community Changemakers
Baker Market Update – Week in Review: October 10, 2025
Ryan Suttles Named 2025 CUES Emerging Leader
Clearview Foundation Hosts First Annual Golf Outing, Raising $37,000 to Support Local Nonprofits
EECU Student Grant Program Application Period Now Open
SchoolsFirst FCU Partners with the California County Superintendents to Recognize Education Leaders Throughout the State
Premier America Credit Union Partners with Arkatechture to Power Data-Driven Member Experiences
myCUmortgage Continues to Grow with Eight New Partner Credit Unions
EECU Offers Assistance for Members Impacted by Government Shutdown
Desert Financial CU Becomes Newest Owner of Student Choice CUSO
defi SOLUTIONS Announces New Partnership with Informed.IQ to Automate Funding Process and Reduce Risk
EECU and Merced County Office of Education Celebrate Excellence in Education
Justice Federal Credit Union Offers Special Assistance in Response to the Federal Government Shutdown
Coastal Credit Union Foundation Opens Scholarship Applications for 2026–27 School Year
CUES Continues Enhancing Member Impact with the Promotion of Two Senior Leaders
Maine Credit Unions Rally to Fight Hunger with $100,000 Ending Hunger Challenge
EECU Provides Financial Education at Parenting Student Conference
Baker Market Update – Week in Review: October 17, 2025
Alogent’s Unify Named Finalist for Best Consumer Payments Solution at The PayTech Awards USA
SchoolsFirst Federal Credit Union and Sacramento Republic Football Club Honor Sacramento 2026 Teachers of the Year
Redwood Credit Union inspires hope by supporting foster youth
Peach State FCU Welcomes Dr. Lori Brownlee-Brewton to Board of Directors
Cloudvirga integrates Horizon POS with Stewart Valuation Intelligence to streamline appraisal ordering
Elan Credit Card Donates $75,000 to Local Communities on Credit Union Day
Callahan & Associates Launches “The Member Story Project” To Spotlight The Everyday Impact Of Credit Unions
GARDEN SAVINGS FEDERAL CREDIT UNION CELEBRATES SUCCESSFUL GRAND RE-OPENING OF SAYREVILLE BRANCH
Callahan & Associates Launches CreditUnions.com 2026 Innovation Series
Meriwest Launches Community Foundation with Helen Grays-Jones as Executive Director to Drive Financial Literacy and Education
Sound Credit Union Supports Homes First Through Annual Employee Fundraiser
Cloudvirga announces integration between Horizon POS and ICE PPE
Verity Credit Union Unveils Grants for Growth to Empower Community Changemakers
Baker Market Update – Week in Review: October 10, 2025
Ryan Suttles Named 2025 CUES Emerging Leader
Clearview Foundation Hosts First Annual Golf Outing, Raising $37,000 to Support Local Nonprofits
EECU Student Grant Program Application Period Now Open
SchoolsFirst FCU Partners with the California County Superintendents to Recognize Education Leaders Throughout the State
Premier America Credit Union Partners with Arkatechture to Power Data-Driven Member Experiences
myCUmortgage Continues to Grow with Eight New Partner Credit Unions
EECU Offers Assistance for Members Impacted by Government Shutdown
Desert Financial CU Becomes Newest Owner of Student Choice CUSO
defi SOLUTIONS Announces New Partnership with Informed.IQ to Automate Funding Process and Reduce Risk
EECU and Merced County Office of Education Celebrate Excellence in Education
Justice Federal Credit Union Offers Special Assistance in Response to the Federal Government Shutdown
Coastal Credit Union Foundation Opens Scholarship Applications for 2026–27 School Year
CUES Continues Enhancing Member Impact with the Promotion of Two Senior Leaders
Maine Credit Unions Rally to Fight Hunger with $100,000 Ending Hunger Challenge
EECU Provides Financial Education at Parenting Student Conference
Baker Market Update – Week in Review: October 17, 2025

Alogent’s Unify Named Finalist for Best Consumer Payments Solution at The PayTech Awards USA

SchoolsFirst Federal Credit Union and Sacramento Republic Football Club Honor Sacramento 2026 Teachers of the Year

Redwood Credit Union inspires hope by supporting foster youth

Peach State FCU Welcomes Dr. Lori Brownlee-Brewton to Board of Directors

Cloudvirga integrates Horizon POS with Stewart Valuation Intelligence to streamline appraisal ordering
