Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of member engagement is evolving. Mergers and combinations not only enable credit unions to extend their footprint and competitive edge, they can also enhance their offerings and improve service.
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their team was tasked with providing consistent member outreach, but the depth of engagement needed for more complex accounts competed with the time spent on less problematic cases. Hiring more staff to address this would have
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house team with the right skills to handle the complexities of collections—while managing the operational costs was a significant challenge.
Omnichannel Communication Strategies for Generational Consumer Engagement
Technology continues to evolve, becoming an increasing presence and affecting various aspects of everyday life. As technology evolves, so do the communication expectations of consumers. While younger generations typically gravitate toward digital-first interactions, older generations still value personal, one-on-one interactions. Financial institutions face the challenge of how to bridge the preferences of different generations to
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the Hyatt Regency in Bloomington, Minnesota.
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the best interest of FIs, but also for their borrowers. It is crucial to consider these thoughts when allocating resources for 2025 and beyond.
Mastering Credit Dispute Management: Adapting to Modern Influences
Did you know there is a correlation between social media and credit disputes? Social media has become a staple in most people’s lives, with 62.6% of the world’s population using it, spending an average of over two hours per day spent on it. In an era where social media influences a lot of decisions, it
Velera’s TriVerity Appoints David Knowles as President
TriVerity, a Velera company, today announced David Knowles has been named president. In his role, Knowles will oversee the delivery of services, contracting, digital integration, marketing, IT, support and more within TriVerity. Knowles will also lead disputes and operations for Velera.
Velera’s TriVerity Announces Integrated Partnership with AKUVO
TriVerity, a Velera company, has partnered with AKUVO, a leader in collections and credit risk technology, to enhance its delinquency management services. This integration will streamline third-party charge-off collections, optimizing credit unions’ recoveries from non-performing loans through AKUVO’s advanced, cloud-based platform.
Optimizing Collections: Mitigating Risk Management in Estate Recovery
Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like food and housing to discretionary activities like entertainment and travel. Estate planning, while not something top of mind for most people, has also been affected. According to Caring.com’s 2024 Wills and Estate survey, a mere
The Keys to Effective Bankruptcy and Repossession Strategies
As consumers struggle to make payments, it is vital for financial institutions to implement successful bankruptcy and repossession strategies. This is especially critical today, with inflation, mass layoffs, cost-of-living increases, high interest rates and the resumption of student loan payments contributing to consumers’ plummeting financial health. MarketWatch Guides reported that, between 2022 and 2023, U.S.
Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
The collection industry faces persistent challenges in navigating the complexities of the job. From day-to-day issues that arise to high-level hurdles, there is much to overcome to achieve a thriving collection department. It is crucial to identify, evaluate and address the various challenges within your workplace now in order to be better equipped to handle
PSCU’s The Loan Service Center Partners with Millennium Capital and Recovery Corporation
Wyoming, Minn. — (Oct. 31, 2023) — The Loan Service Center (TLSC), a PSCU company, today announced its partnership with Millennium Capital and Recovery Corporation® (Millennium), a leader in the asset repossession management industry. Through TLSC’s extended services, credit unions will gain further access and scalability to nationwide first-party delinquency management services for collateral recovery
SchoolsFirst Federal Credit Union Receives Four National Awards for Financial Education Initiatives from Credit Union Financial Education Network
Baker Market Update – Week in Review: August 22, 2025
SECU Foundation Awards $300,000 Grant to Legal Aid of NC to Expand Services in Rural Areas
Alogent Celebrated as a 2025 Metro Atlanta Top Workplace for Second Consecutive Year
SchoolsFirst Federal Credit Union Donates 3,200 Backpacks Throughout California
EECU Makes Homeownership More Attainable with Expanded Loan Options
Appli CEO Tim Pranger to Present AI-Powered Financial Calculator Solutions at FinovateFall 2025
Orianna Valentine Recognized as Certified Credit Union Manager through CUES Emerge Program
DDJ Myers Becomes One of America’s Credit Unions Inaugural Visionary Providers
New admin portal in Cloudvirga’s Tropos borrower platform puts lenders in the driver’s seat
More Credit Unions Join National Student Loan Marketplace, Showcasing Unique Solutions to Support Students and Families
New CUES Governance Toolkit Equips CUs to Lead with Confidence and Clarity
LGE Community Credit Union Named a 2025 AJC Top Workplace
SchoolsFirst Federal Credit Union Raises Awareness for Children’s Hospital Orange County Through the 2025 CHOC Walk in the Park
Sound Credit Union Reveals 2025 Scholarship Recipients
EECU Sponsors New Teacher Grants for Sanger Unified
TriUnity Foundation to Host Nationwide Virtual 5K to Support Members Facing Terminal Illness
Baker Market Update – Week in Review: August 15, 2025
Meet the Future of CU Leadership: 2025 CUES Emerging Leader Finalists Announced
Support EXP Launches “Beyond the Score” to Help Financial Institutions Spot Risks Hidden Behind Good CX Scores
Quavo Fraud & Disputes Selected to Debut Breakthrough AI Functionality at FinovateFall 2025
Corporate Central Promotes Kyle Gutierrez to Systems Engineer – Automation & Optimization
Honoring Heroes: Tunnel to Towers 5K – Milwaukee Doubles in Participation Size, Raises Over $28,000
Results are in: #ILoveMyCreditUnion Day 2025
Boston Firefighters Credit Union Appoints Danielle Milner as President/CEO
Coastal Credit Union Among Triangle’s Best Places to Work for Tenth Time
Baker Market Update – Week in Review: August 08, 2025
EECU Helps Local Families Prepare for School with Backpack Giveaway Events
SchoolsFirst Federal Credit Union Receives Four National Awards for Financial Education Initiatives from Credit Union Financial Education Network
Baker Market Update – Week in Review: August 22, 2025
SECU Foundation Awards $300,000 Grant to Legal Aid of NC to Expand Services in Rural Areas
Alogent Celebrated as a 2025 Metro Atlanta Top Workplace for Second Consecutive Year
SchoolsFirst Federal Credit Union Donates 3,200 Backpacks Throughout California
EECU Makes Homeownership More Attainable with Expanded Loan Options
Appli CEO Tim Pranger to Present AI-Powered Financial Calculator Solutions at FinovateFall 2025
Orianna Valentine Recognized as Certified Credit Union Manager through CUES Emerge Program
DDJ Myers Becomes One of America’s Credit Unions Inaugural Visionary Providers
New admin portal in Cloudvirga’s Tropos borrower platform puts lenders in the driver’s seat
More Credit Unions Join National Student Loan Marketplace, Showcasing Unique Solutions to Support Students and Families
New CUES Governance Toolkit Equips CUs to Lead with Confidence and Clarity
LGE Community Credit Union Named a 2025 AJC Top Workplace
SchoolsFirst Federal Credit Union Raises Awareness for Children’s Hospital Orange County Through the 2025 CHOC Walk in the Park
Sound Credit Union Reveals 2025 Scholarship Recipients
EECU Sponsors New Teacher Grants for Sanger Unified
TriUnity Foundation to Host Nationwide Virtual 5K to Support Members Facing Terminal Illness
Baker Market Update – Week in Review: August 15, 2025
Meet the Future of CU Leadership: 2025 CUES Emerging Leader Finalists Announced
Support EXP Launches “Beyond the Score” to Help Financial Institutions Spot Risks Hidden Behind Good CX Scores
Quavo Fraud & Disputes Selected to Debut Breakthrough AI Functionality at FinovateFall 2025
Corporate Central Promotes Kyle Gutierrez to Systems Engineer – Automation & Optimization
Honoring Heroes: Tunnel to Towers 5K – Milwaukee Doubles in Participation Size, Raises Over $28,000
Results are in: #ILoveMyCreditUnion Day 2025
Boston Firefighters Credit Union Appoints Danielle Milner as President/CEO
Coastal Credit Union Among Triangle’s Best Places to Work for Tenth Time
Baker Market Update – Week in Review: August 08, 2025
EECU Helps Local Families Prepare for School with Backpack Giveaway Events
SchoolsFirst Federal Credit Union Receives Four National Awards for Financial Education Initiatives from Credit Union Financial Education Network

Raymond James Weekly Economics Commentary

Baker Market Update – Week in Review: August 22, 2025

SECU Foundation Awards $300,000 Grant to Legal Aid of NC to Expand Services in Rural Areas

Alogent Celebrated as a 2025 Metro Atlanta Top Workplace for Second Consecutive Year

SchoolsFirst Federal Credit Union Donates 3,200 Backpacks Throughout California
