Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house team with the right skills to handle the complexities of collections—while managing the operational costs was a significant challenge.
Omnichannel Communication Strategies for Generational Consumer Engagement
Technology continues to evolve, becoming an increasing presence and affecting various aspects of everyday life. As technology evolves, so do the communication expectations of consumers. While younger generations typically gravitate toward digital-first interactions, older generations still value personal, one-on-one interactions. Financial institutions face the challenge of how to bridge the preferences of different generations to
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the Hyatt Regency in Bloomington, Minnesota.
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the best interest of FIs, but also for their borrowers. It is crucial to consider these thoughts when allocating resources for 2025 and beyond.
Mastering Credit Dispute Management: Adapting to Modern Influences
Did you know there is a correlation between social media and credit disputes? Social media has become a staple in most people’s lives, with 62.6% of the world’s population using it, spending an average of over two hours per day spent on it. In an era where social media influences a lot of decisions, it
Velera’s TriVerity Appoints David Knowles as President
TriVerity, a Velera company, today announced David Knowles has been named president. In his role, Knowles will oversee the delivery of services, contracting, digital integration, marketing, IT, support and more within TriVerity. Knowles will also lead disputes and operations for Velera.
Velera’s TriVerity Announces Integrated Partnership with AKUVO
TriVerity, a Velera company, has partnered with AKUVO, a leader in collections and credit risk technology, to enhance its delinquency management services. This integration will streamline third-party charge-off collections, optimizing credit unions’ recoveries from non-performing loans through AKUVO’s advanced, cloud-based platform.
Optimizing Collections: Mitigating Risk Management in Estate Recovery
Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like food and housing to discretionary activities like entertainment and travel. Estate planning, while not something top of mind for most people, has also been affected. According to Caring.com’s 2024 Wills and Estate survey, a mere
The Keys to Effective Bankruptcy and Repossession Strategies
As consumers struggle to make payments, it is vital for financial institutions to implement successful bankruptcy and repossession strategies. This is especially critical today, with inflation, mass layoffs, cost-of-living increases, high interest rates and the resumption of student loan payments contributing to consumers’ plummeting financial health. MarketWatch Guides reported that, between 2022 and 2023, U.S.
Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
The collection industry faces persistent challenges in navigating the complexities of the job. From day-to-day issues that arise to high-level hurdles, there is much to overcome to achieve a thriving collection department. It is crucial to identify, evaluate and address the various challenges within your workplace now in order to be better equipped to handle
PSCU’s The Loan Service Center Partners with Millennium Capital and Recovery Corporation
Wyoming, Minn. — (Oct. 31, 2023) — The Loan Service Center (TLSC), a PSCU company, today announced its partnership with Millennium Capital and Recovery Corporation® (Millennium), a leader in the asset repossession management industry. Through TLSC’s extended services, credit unions will gain further access and scalability to nationwide first-party delinquency management services for collateral recovery
How Financial Institutions Should Prepare for the Return of Student Loan Repayments
With President Biden’s student loan relief plan invalidated by the Supreme Court, borrowers will resume payments on their student loans this September. We have already seen an increase in delinquencies at the start of 2023, and without further debt relief, we will likely see another uptick when student loan payments resume. Both financial institutions and
Outsourcing Collections to the Right Partner Will Lead to More Effective Debt Recovery
Outsourcing collections, especially to an all-inclusive partner, can help navigate potential pain points and avoid a decrease in staffing due to low employee performance and morale.
SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide
Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures
Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts
Coastal Credit Union Hires Karen DeSalvo as VP, Marketing
Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback
Baker Market Update – Week in Review: May 30, 2025
Corporate One Federal Credit Union Celebrates Milestone: 100 Go-Lives on Immediate Payment Rails
Vizo Financial’s June 2025 Education Calendar
Alogent’s Unify Earns 2025 PayTech Awards Finalist Spot for “Best Consumer Payments System for Banks & FIs”
Maine Credit Union League and Synergent Announce Board of Directors
Baker Market Update – Week in Review: May 23, 2025
Midcoast Federal Credit Union Renews Core Processing Relationship with Synergent
Altra Federal Credit Union Selects Alogent’s Unify Platform to Power Next-Gen Deposit Automation Operations
Corporate Central Celebrates Kevin Chiappetta’s Reelection as Presidents Council Representative for CFA Institute
Maine Credit Unions’ Campaign for Ending Hunger Donates $236,033 to Good Shepherd Food Bank
Credit Unions Challenge Broken Student Loan System with Revolutionary Line of Credit Approach
Corelation Hosts 14th Annual Client Conference, Commemorating 15 Years of Service & Innovation
Cloudvirga enhances lending efficiency with Encompass Docs Solution integration
OE Federal Credit Union Adds CU Student Choice’s Student Loan Refinance Solution
Abri Credit Union Selects Jose Guzman as Vice President of Lending
BrightBridge Credit Union Renews Core Partnership with Synergent
Local Graduates Partner with EECU to Prepare for College Success
Interior Federal Unveils New Website
Baker Market Update – Week in Review: May 16, 2025
Indiana Members Credit Union Named to Newsweek’s America’s Best Regional Banks and Credit Unions for Second Year
Kirsten Tahara, First Grade Teacher at Ethel I. Baker Elementary School in Sacramento, Named 2024/2025 Esquire IMAX Teacher of the Year
Valley First Credit Union Announces Wes Hall Memorial Fund to Honor a Founding Leader’s Legacy
For Immediate Release – Abri Credit Union Selects John O’Brien as Vice President of Finance
Coastal Credit Union Names Ewelina Caplap Vice President, Coastal Wealth Management
Michigan Department of Insurance and Financial Services Receives NASCUS Reaccreditation
SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide
Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures
Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts
Coastal Credit Union Hires Karen DeSalvo as VP, Marketing
Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback
Baker Market Update – Week in Review: May 30, 2025
Corporate One Federal Credit Union Celebrates Milestone: 100 Go-Lives on Immediate Payment Rails
Vizo Financial’s June 2025 Education Calendar
Alogent’s Unify Earns 2025 PayTech Awards Finalist Spot for “Best Consumer Payments System for Banks & FIs”
Maine Credit Union League and Synergent Announce Board of Directors
Baker Market Update – Week in Review: May 23, 2025
Midcoast Federal Credit Union Renews Core Processing Relationship with Synergent
Altra Federal Credit Union Selects Alogent’s Unify Platform to Power Next-Gen Deposit Automation Operations
Corporate Central Celebrates Kevin Chiappetta’s Reelection as Presidents Council Representative for CFA Institute
Maine Credit Unions’ Campaign for Ending Hunger Donates $236,033 to Good Shepherd Food Bank
Credit Unions Challenge Broken Student Loan System with Revolutionary Line of Credit Approach
Corelation Hosts 14th Annual Client Conference, Commemorating 15 Years of Service & Innovation
Cloudvirga enhances lending efficiency with Encompass Docs Solution integration
OE Federal Credit Union Adds CU Student Choice’s Student Loan Refinance Solution
Abri Credit Union Selects Jose Guzman as Vice President of Lending
BrightBridge Credit Union Renews Core Partnership with Synergent
Local Graduates Partner with EECU to Prepare for College Success
Interior Federal Unveils New Website
Baker Market Update – Week in Review: May 16, 2025
Indiana Members Credit Union Named to Newsweek’s America’s Best Regional Banks and Credit Unions for Second Year
Kirsten Tahara, First Grade Teacher at Ethel I. Baker Elementary School in Sacramento, Named 2024/2025 Esquire IMAX Teacher of the Year
Valley First Credit Union Announces Wes Hall Memorial Fund to Honor a Founding Leader’s Legacy
For Immediate Release – Abri Credit Union Selects John O’Brien as Vice President of Finance
Coastal Credit Union Names Ewelina Caplap Vice President, Coastal Wealth Management
Michigan Department of Insurance and Financial Services Receives NASCUS Reaccreditation
SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide

Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures
Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts

Coastal Credit Union Hires Karen DeSalvo as VP, Marketing

Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback

Baker Market Update – Week in Review: May 30, 2025
