Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of member engagement is evolving. Mergers and combinations not only enable credit unions to extend their footprint and competitive edge, they can also enhance their offerings and improve service.
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their team was tasked with providing consistent member outreach, but the depth of engagement needed for more complex accounts competed with the time spent on less problematic cases. Hiring more staff to address this would have
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house team with the right skills to handle the complexities of collections—while managing the operational costs was a significant challenge.
Omnichannel Communication Strategies for Generational Consumer Engagement
Technology continues to evolve, becoming an increasing presence and affecting various aspects of everyday life. As technology evolves, so do the communication expectations of consumers. While younger generations typically gravitate toward digital-first interactions, older generations still value personal, one-on-one interactions. Financial institutions face the challenge of how to bridge the preferences of different generations to
TriVerity Announces Collection Academy 2025
TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the Hyatt Regency in Bloomington, Minnesota.
Redefining First-Party Collections: How Technology is Shaping the Future
Streamlining debt recovery and staying at the forefront of innovative technology and digital solution enhancements is not only in the best interest of FIs, but also for their borrowers. It is crucial to consider these thoughts when allocating resources for 2025 and beyond.
Mastering Credit Dispute Management: Adapting to Modern Influences
Did you know there is a correlation between social media and credit disputes? Social media has become a staple in most people’s lives, with 62.6% of the world’s population using it, spending an average of over two hours per day spent on it. In an era where social media influences a lot of decisions, it
Velera’s TriVerity Appoints David Knowles as President
TriVerity, a Velera company, today announced David Knowles has been named president. In his role, Knowles will oversee the delivery of services, contracting, digital integration, marketing, IT, support and more within TriVerity. Knowles will also lead disputes and operations for Velera.
Velera’s TriVerity Announces Integrated Partnership with AKUVO
TriVerity, a Velera company, has partnered with AKUVO, a leader in collections and credit risk technology, to enhance its delinquency management services. This integration will streamline third-party charge-off collections, optimizing credit unions’ recoveries from non-performing loans through AKUVO’s advanced, cloud-based platform.
Optimizing Collections: Mitigating Risk Management in Estate Recovery
Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like food and housing to discretionary activities like entertainment and travel. Estate planning, while not something top of mind for most people, has also been affected. According to Caring.com’s 2024 Wills and Estate survey, a mere
The Keys to Effective Bankruptcy and Repossession Strategies
As consumers struggle to make payments, it is vital for financial institutions to implement successful bankruptcy and repossession strategies. This is especially critical today, with inflation, mass layoffs, cost-of-living increases, high interest rates and the resumption of student loan payments contributing to consumers’ plummeting financial health. MarketWatch Guides reported that, between 2022 and 2023, U.S.
R.I.A. Federal Credit Union and Redbrand Credit Union Merger
Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing
eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions
LendKey and Member Student Lending Announce Fourth Annual $20,000 Scholarship Program
Coastal Credit Union Promotes Jennifer Gallagher to VP, Support Services & Branch Expansion
SchoolsFirst FCU Partners with North Valley Regional Chamber of Commerce for 7th Annual Heroes in Education Awards Dinner
Vizo Financial’s May 2026 Education Calendar
EECU Helps First-Generation College Students Build Credit Confidence
Coastal Credit Union Issues 2026 Impact Report
Corporate Central Expands Support for Emerging Credit Unions, Welcomes Two De Novo Members
DaLand CUSO and Corelation Advance Digital Asset Capabilities to KeyStone Credit Unions Through Coin2Core Integration
ICUL Advocacy Secures Regulatory Fee Credits for State’s Credit Unions
Callahan & Associates And CU Strategic Planning Holds Its First In-Person CDFI Executive Roundtable
LAFCU wins statewide innovation award for tackling financial instability at its roots
CU*SOUTH Board Member Cindy Lindsey Named 2026 Advocacy Ambassador
TriUnity Foundation Raises $250,000 in 2026, Expands to 13 Partners Supporting Individuals Facing Life-Threatening Illness
Indiana Members Credit Union Contributes $10,000 to Strides for Sarcoma for Cancer Awareness Card
Tower Federal Credit Union Wins Two Prestigious Diamond Awards Honoring Marketing Excellence
Redwood Credit Union relocates Ukiah branch to modern new site
Fresno Compact Honors EECU for Longstanding Commitment to Education
LAFCU promotes BethAnn Bailey and Diane Myall to leadership roles
LAFCU to award $2,500 in grants to Michigan teachers
Gulf Winds Credit Union Contributes $10,000 Gift to Rally Gulf Coast for Childhood Cancer Research
Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services
Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider
EECU Celebrates Kings County Educators at Annual Excellence in Education Awards
Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program
Celebrating 90 years of impact: BECU releases 2025 Annual Report
The Illinois Credit Union League Announces Board of Directors and Officers
Boucoup Wins Gold Stevie® Award in 2026 American Business Awards®
R.I.A. Federal Credit Union and Redbrand Credit Union Merger
Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing
eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions
LendKey and Member Student Lending Announce Fourth Annual $20,000 Scholarship Program
Coastal Credit Union Promotes Jennifer Gallagher to VP, Support Services & Branch Expansion
SchoolsFirst FCU Partners with North Valley Regional Chamber of Commerce for 7th Annual Heroes in Education Awards Dinner
Vizo Financial’s May 2026 Education Calendar
EECU Helps First-Generation College Students Build Credit Confidence
Coastal Credit Union Issues 2026 Impact Report
Corporate Central Expands Support for Emerging Credit Unions, Welcomes Two De Novo Members
DaLand CUSO and Corelation Advance Digital Asset Capabilities to KeyStone Credit Unions Through Coin2Core Integration
ICUL Advocacy Secures Regulatory Fee Credits for State’s Credit Unions
Callahan & Associates And CU Strategic Planning Holds Its First In-Person CDFI Executive Roundtable
LAFCU wins statewide innovation award for tackling financial instability at its roots
CU*SOUTH Board Member Cindy Lindsey Named 2026 Advocacy Ambassador
TriUnity Foundation Raises $250,000 in 2026, Expands to 13 Partners Supporting Individuals Facing Life-Threatening Illness
Indiana Members Credit Union Contributes $10,000 to Strides for Sarcoma for Cancer Awareness Card
Tower Federal Credit Union Wins Two Prestigious Diamond Awards Honoring Marketing Excellence
Redwood Credit Union relocates Ukiah branch to modern new site
Fresno Compact Honors EECU for Longstanding Commitment to Education
LAFCU promotes BethAnn Bailey and Diane Myall to leadership roles
LAFCU to award $2,500 in grants to Michigan teachers
Gulf Winds Credit Union Contributes $10,000 Gift to Rally Gulf Coast for Childhood Cancer Research
Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services
Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider
EECU Celebrates Kings County Educators at Annual Excellence in Education Awards
Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program
Celebrating 90 years of impact: BECU releases 2025 Annual Report
The Illinois Credit Union League Announces Board of Directors and Officers
Boucoup Wins Gold Stevie® Award in 2026 American Business Awards®
R.I.A. Federal Credit Union and Redbrand Credit Union Merger
Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing
eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions
LendKey and Member Student Lending Announce Fourth Annual $20,000 Scholarship Program
Coastal Credit Union Promotes Jennifer Gallagher to VP, Support Services & Branch Expansion
SchoolsFirst FCU Partners with North Valley Regional Chamber of Commerce for 7th Annual Heroes in Education Awards Dinner