Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
Webinar: Elevate Your Culture to Unlock High Performance with Team Engagement
Low employee engagement takes its toll on talent retention, productivity, workforce morale, customer service…and your bottom line. Join us Wednesday, October 30th, as Support EXP CEO Rhonda Sheets shows what it takes today for organizations to build and sustain high-performing teams.
Support EXP
October 25, 2024
Small But Mighty: Webinar to Offer Insight into Turning Challenges of Small Credit Unions into Advantages
Support EXP will host a webinar on Wednesday, August 28th, at 2:00 pm (Eastern) exploring what credit unions with limited resources can do to maintain their community-based identity, focus, and control. With the right strategy for overcoming their obstacles, small credit unions can continue to thrive and fulfill their mission of serving their members and
Support EXP
August 16, 2024
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Support EXP is proud to announce an exclusive webinar on Wednesday, June 26th, at 2:00 pm (Eastern) grappling with the hot topic of “Conquering Silent Attrition by Understanding Your Members.” Hosted by industry expert Rhonda Sheets, CEO of Support EXP, this session is designed to give credit union leaders the information and inspiration they need
Support EXP
June 21, 2024
Support EXP Credit Union Clients Achieve “World Class” NPS® Performance in 2023
Support EXP’s clients continue to achieve world-class performance, as measured by Net Promoter Score (NPS). The 2023 NPS average of Support EXP’s clients once again surpassed the credit union industry average, and well exceeded the NPS average of the banking industry overall.
Support EXP
January 26, 2024
MyUSA Credit Union Case Study: Neighborhood CUs Become “Better Together” at Serving Their Members
So much can go wrong during a merger! This case study shows how a strategic plan for collecting and responding to member feedback helped a newly formed credit union avoid pitfalls and improve member satisfaction in the wake of its merger.
Support EXP
October 2, 2023
ORNL FCU Case Study: How Executive Commitment to Feedback Analysis Boosts CX Resilience
A new case study from Support EXP shows how ORNL Federal Credit Union’s C-level leadership used insights from member feedback analytics to accelerate recovery of member satisfaction following operational disruptions.
Support EXP
February 2, 2023
Support EXP’s Genesis Scales Survey Platform Sophistication for Right-Sized Success
Support EXP is excited to introduce Genesis, a streamlined version of its comprehensive Insight Builder member survey platform. Genesis is designed for credit unions under $500M in assets, or larger credit unions that want to ‘walk before they run’ with an MX program.
Support EXP
December 2, 2022
Passion Center Leaders Visit Support EXP from Africa to “Speak Hope” in Changing Malawi Children’s Lives
Leaders from Passion Center for Children in Malawi, a small country in southeastern Africa, visited Support EXP headquarters recently to share stories of their grassroots, faith-driven efforts to make a difference in the lives of vulnerable children and their communities.
Support EXP
October 12, 2022
Support EXP Congratulates Forbes Best-in-State Credit Union Clients, the Elite in MX Delivery
Support EXP celebrates its credit union clients recognized as among the Best in their states in delivering exceptional member experiences.
Support EXP
July 16, 2021
Support Global Outreach Turns Years of Service Into Gifts of Compassion Around the World
Following a year of much global change and challenge, Support EXP employees gave back in a unique way with donations of team-selected gifts based on
Support EXP
February 26, 2021
Support Global Outreach Turns Years of Service Into Gifts of Compassion Around the World
Following a year of much global change and challenge, Support EXP employees gave back in a unique way with donations of team-selected gifts based on
Support EXP
February 26, 2021
Executive Leadership Playbook for 2021 Keeps Credit Unions on Pace with Accelerated MX Changes
One thing 2020 taught those of us in the credit union industry is that there was no playbook for the challenges arising from COVID-19. For credit union leaders struggling with complexity, unpredictab
Support EXP
January 15, 2021
SchoolsFirst Federal Credit Union Announces Application Timeline for Member Education Award Scholarships
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Eltropy Showcases AI-Driven Solutions at VentureTech 2024, Celebrates Industry Innovation
Eltropy, the leading conversations platform for community financial institutions (CFIs), showcased its innovative safe AI technology at VentureTech 2024, held ...
Advia Credit Union Launches Instant Payments with FedNow® and RTP, Enhancing Member Experience
Advia Credit Union, serving nearly 200,000 members across Michigan, Wisconsin, and Illinois, is excited to share that it now offers ...
Cetera Welcomes Eglin Federal Credit Union
Florida -based credit union with 70-year track record to collaborate with Cetera Financial Institutions to grow and deliver member-focused investment ...
Horizon Helps Build a Better Future With $10,000 Donation
SPOKANE VALLEY, WA, November 4, 2024 – Horizon Credit Union helped secure the future of local families by awarding $10,000 ...
GTE Financial Announces Key Promotions in Talent Development and Talent Administration Teams
GTE Financial is excited to announce the promotions of two key leaders within its Talent Organization. Josh Lansing has been ...
Coastal Credit Union Collecting Toys for Tots
Coastal Credit Union has partnered with iHeart Radio and the United States Marine Corps to sponsor this year’s Toys for ...
Six Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Services
As part of its ongoing efforts to help more credit union members with homeownership, myCUmortgage is excited to announce six ...
LGE Community Credit Union wins two Marketing Association of Credit Unions awards
LGE Community Credit Union is proud to announce that it has been recognized with two awards from the Marketing Association ...
INTRODUCING TRIUNITY FOUNDATION: HELPING ELIMINATE DEBT FOR THOSE FACING TERMINAL ILLNESSES
St. Cloud Financial Credit Union is proud to announce the launch of TriUnity Foundation, a groundbreaking foundation in the credit ...
United Federal Credit Union Promotes Natalie Polaskey to Senior Relationship Development Manager in Michigan
United Federal Credit Union (United) has promoted Natalie Polaskey to Senior Relationship Development Manager in Michigan. Polaskey is based at ...
SchoolsFirst Federal Credit Union Recognizes Los Angeles County Teachers and Classified Employees of the Year
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, hosted ...
SECU’s Annual Statewide Toy Drive is Happening Now
State Employees’ Credit Union (SECU) is excited to announce that its third annual statewide Toy Drive is officially underway and ...
Baker Market Update – Week in Review: November 8, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Seattle Credit Union Receives $900 Thousand In CDFI Funding To Support Their ITIN Affordable Housing Mortgage Product
SEATTLE, WA—Seattle Credit Union received $900 thousand in CDFI (Community Development Financial Institution) funding to support the development of their 30-year fixed below market rate ...
eDOC Adds Seven New In-House Imaging Clients through Strategic Partnerships
eDOC added seven new in-house imaging clients in 2024 driven by its strong relationships with key network partners and reflecting ...
LAFCU earns national recognition as finalist for Credit Union Times Luminaries Award
LANSING, MI – LAFCU has been named a finalist for the Credit Union Times Luminaries Award in the category of Innovation in Tech – AI/Cybersecurity/Mobile ...
CUES Welcomes New Leader to Help Elevate Industry Partnerships
CUES is pleased to announce a new leadership position that will play a critical role in establishing and cultivating supplier ...
GTE Financial Proudly Awards $5,000 Grant to Tampa Bay Kayak Anglers at Tampa Bay Lightning’s Noche Latina Night
GTE Financial is proud to announce the awarding of a $5,000 grant to Tampa Bay Kayak Anglers (TBKA) during the ...
Students Practice Real-World Financial Skills at Reality Fair Hosted by UMassFive and the MassHire Franklin Hampshire Workforce Board
UMassFive College Federal Credit Union and MassHire Franklin Hampshire Workforce Board (MFHWB) recently partnered to hold a Reality Fair for ...
Clearview President & CEO Lisa Florian Honored with C-Suite Award for Leadership Excellence
Lisa Florian, President & CEO of Clearview Federal Credit Union, was honored with a Pittsburgh Business Times C-Suite Award for ...
Advia Credit Union Named Best Credit Union and Best Investments; Wisconsin & Illinois
Advia Credit Union is proud to announce its recognition as a Community Favorite in the categories of Best Credit Union ...
Corporate One Federal Credit Union Promotes Regina Lewie to Senior VP and Chief Risk Officer
FOR IMMEDIATE RELEASE November 7, 2024 Corporate One Contact Adam Gibbs 614-581-5715 agibbs@corporateone.coop Corporate One Federal Credit Union Promotes Regina ...
EECU Helps Victims of Hurricanes and Wildfires
EECU is helping its members who were impacted by recent hurricanes and wildfires by offering financial support through its disaster ...
Lucy Daniels Center Receives $750,000 Grant for Youth Mental Health Facility and Resource Center
SECU Foundation has awarded a $750,000 challenge grant to Lucy Daniels Center (LDC) for the construction of a youth mental ...
myCUmortgage Recognizes Partner Credit Unions for Trailblazing the Mortgage Frontier
Celebrating the best of the best in credit union mortgage lending, myCUmortgage recognized 17 winners during the 19th Annual myCUmortgage ...
Trent Hudson Joins Chartway Credit Union as Senior Vice President of Finance
Chartway is pleased to announce that Trent Hudson has joined the credit union as its new senior vice president of ...
Corporate Central Welcomes Chelsea Menge as Relationship Development Manager
Corporate Central is excited to announce the addition of Chelsea Menge as Relationship Development Manager. In this vital role, Menge ...
Unitus Community Credit Union Awards Community Impact Grant to Economic Development Nonprofit
In partnership with Federal Home Loan Bank of Des Moines, Business Impact Northwest will receive $100,000 in grant funds
Redwood Credit Union Donates More than $56,000 to Local Nonprofits for International Credit Union Day
On October 17, Redwood Credit Union (RCU) joined credit unions around the world in celebrating International Credit Union (ICU) Day, ...
SchoolsFirst Federal Credit Union Announces Application Timeline for Member Education Award Scholarships
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Eltropy Showcases AI-Driven Solutions at VentureTech 2024, Celebrates Industry Innovation
Eltropy, the leading conversations platform for community financial institutions (CFIs), showcased its innovative safe AI technology at VentureTech 2024, held ...
Advia Credit Union Launches Instant Payments with FedNow® and RTP, Enhancing Member Experience
Advia Credit Union, serving nearly 200,000 members across Michigan, Wisconsin, and Illinois, is excited to share that it now offers ...
Cetera Welcomes Eglin Federal Credit Union
Florida -based credit union with 70-year track record to collaborate with Cetera Financial Institutions to grow and deliver member-focused investment ...
Horizon Helps Build a Better Future With $10,000 Donation
SPOKANE VALLEY, WA, November 4, 2024 – Horizon Credit Union helped secure the future of local families by awarding $10,000 ...
GTE Financial Announces Key Promotions in Talent Development and Talent Administration Teams
GTE Financial is excited to announce the promotions of two key leaders within its Talent Organization. Josh Lansing has been ...
Coastal Credit Union Collecting Toys for Tots
Coastal Credit Union has partnered with iHeart Radio and the United States Marine Corps to sponsor this year’s Toys for ...
Six Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Services
As part of its ongoing efforts to help more credit union members with homeownership, myCUmortgage is excited to announce six ...
LGE Community Credit Union wins two Marketing Association of Credit Unions awards
LGE Community Credit Union is proud to announce that it has been recognized with two awards from the Marketing Association ...
INTRODUCING TRIUNITY FOUNDATION: HELPING ELIMINATE DEBT FOR THOSE FACING TERMINAL ILLNESSES
St. Cloud Financial Credit Union is proud to announce the launch of TriUnity Foundation, a groundbreaking foundation in the credit ...
United Federal Credit Union Promotes Natalie Polaskey to Senior Relationship Development Manager in Michigan
United Federal Credit Union (United) has promoted Natalie Polaskey to Senior Relationship Development Manager in Michigan. Polaskey is based at ...
SchoolsFirst Federal Credit Union Recognizes Los Angeles County Teachers and Classified Employees of the Year
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, hosted ...
SECU’s Annual Statewide Toy Drive is Happening Now
State Employees’ Credit Union (SECU) is excited to announce that its third annual statewide Toy Drive is officially underway and ...
Baker Market Update – Week in Review: November 8, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Seattle Credit Union Receives $900 Thousand In CDFI Funding To Support Their ITIN Affordable Housing Mortgage Product
SEATTLE, WA—Seattle Credit Union received $900 thousand in CDFI (Community Development Financial Institution) funding to support the development of their 30-year fixed below market rate ...
eDOC Adds Seven New In-House Imaging Clients through Strategic Partnerships
eDOC added seven new in-house imaging clients in 2024 driven by its strong relationships with key network partners and reflecting ...
LAFCU earns national recognition as finalist for Credit Union Times Luminaries Award
LANSING, MI – LAFCU has been named a finalist for the Credit Union Times Luminaries Award in the category of Innovation in Tech – AI/Cybersecurity/Mobile ...
CUES Welcomes New Leader to Help Elevate Industry Partnerships
CUES is pleased to announce a new leadership position that will play a critical role in establishing and cultivating supplier ...
GTE Financial Proudly Awards $5,000 Grant to Tampa Bay Kayak Anglers at Tampa Bay Lightning’s Noche Latina Night
GTE Financial is proud to announce the awarding of a $5,000 grant to Tampa Bay Kayak Anglers (TBKA) during the ...
Students Practice Real-World Financial Skills at Reality Fair Hosted by UMassFive and the MassHire Franklin Hampshire Workforce Board
UMassFive College Federal Credit Union and MassHire Franklin Hampshire Workforce Board (MFHWB) recently partnered to hold a Reality Fair for ...
Clearview President & CEO Lisa Florian Honored with C-Suite Award for Leadership Excellence
Lisa Florian, President & CEO of Clearview Federal Credit Union, was honored with a Pittsburgh Business Times C-Suite Award for ...
Advia Credit Union Named Best Credit Union and Best Investments; Wisconsin & Illinois
Advia Credit Union is proud to announce its recognition as a Community Favorite in the categories of Best Credit Union ...
Corporate One Federal Credit Union Promotes Regina Lewie to Senior VP and Chief Risk Officer
FOR IMMEDIATE RELEASE November 7, 2024 Corporate One Contact Adam Gibbs 614-581-5715 agibbs@corporateone.coop Corporate One Federal Credit Union Promotes Regina ...
EECU Helps Victims of Hurricanes and Wildfires
EECU is helping its members who were impacted by recent hurricanes and wildfires by offering financial support through its disaster ...
Lucy Daniels Center Receives $750,000 Grant for Youth Mental Health Facility and Resource Center
SECU Foundation has awarded a $750,000 challenge grant to Lucy Daniels Center (LDC) for the construction of a youth mental ...
myCUmortgage Recognizes Partner Credit Unions for Trailblazing the Mortgage Frontier
Celebrating the best of the best in credit union mortgage lending, myCUmortgage recognized 17 winners during the 19th Annual myCUmortgage ...
Trent Hudson Joins Chartway Credit Union as Senior Vice President of Finance
Chartway is pleased to announce that Trent Hudson has joined the credit union as its new senior vice president of ...
Corporate Central Welcomes Chelsea Menge as Relationship Development Manager
Corporate Central is excited to announce the addition of Chelsea Menge as Relationship Development Manager. In this vital role, Menge ...
Unitus Community Credit Union Awards Community Impact Grant to Economic Development Nonprofit
In partnership with Federal Home Loan Bank of Des Moines, Business Impact Northwest will receive $100,000 in grant funds
Redwood Credit Union Donates More than $56,000 to Local Nonprofits for International Credit Union Day
On October 17, Redwood Credit Union (RCU) joined credit unions around the world in celebrating International Credit Union (ICU) Day, ...
SchoolsFirst Federal Credit Union Announces Application Timeline for Member Education Award Scholarships
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today announced that applications for its ...
Eltropy Showcases AI-Driven Solutions at VentureTech 2024, Celebrates Industry Innovation
Eltropy, the leading conversations platform for community financial institutions (CFIs), showcased its innovative safe AI technology at VentureTech 2024, held November 12-14 at the Omni ...
Advia Credit Union Launches Instant Payments with FedNow® and RTP, Enhancing Member Experience
Advia Credit Union, serving nearly 200,000 members across Michigan, Wisconsin, and Illinois, is excited to share that it now offers FedNow® Service and Real-Time Payments ...
Cetera Welcomes Eglin Federal Credit Union
Florida -based credit union with 70-year track record to collaborate with Cetera Financial Institutions to grow and deliver member-focused investment program.
Horizon Helps Build a Better Future With $10,000 Donation
SPOKANE VALLEY, WA, November 4, 2024 – Horizon Credit Union helped secure the future of local families by awarding $10,000 to Habitat for Humanity of ...
GTE Financial Announces Key Promotions in Talent Development and Talent Administration Teams
GTE Financial is excited to announce the promotions of two key leaders within its Talent Organization. Josh Lansing has been promoted to Vice President of ...