Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
Support EXP Launches “Beyond the Score” to Help Financial Institutions Spot Risks Hidden Behind Good CX Scores
Many financial institutions assume customers giving high NPS, CSAT, or CES scores are loyal. But data and real-world cases show otherwise. Support EXP’s new “Beyond the Score” approach addresses this industry blind spot by combining CX metrics with sentiment analysis of customer comments — revealing early-warning signals and helping leaders act before relationships are lost.
Dennis Gilbert
August 14, 2025
Webinar: Elevate Your Culture to Unlock High Performance with Team Engagement
Low employee engagement takes its toll on talent retention, productivity, workforce morale, customer service…and your bottom line. Join us Wednesday, October 30th, as Support EXP CEO Rhonda Sheets shows what it takes today for organizations to build and sustain high-performing teams.
Dennis Gilbert
October 25, 2024
Small But Mighty: Webinar to Offer Insight into Turning Challenges of Small Credit Unions into Advantages
Support EXP will host a webinar on Wednesday, August 28th, at 2:00 pm (Eastern) exploring what credit unions with limited resources can do to maintain their community-based identity, focus, and control. With the right strategy for overcoming their obstacles, small credit unions can continue to thrive and fulfill their mission of serving their members and
Dennis Gilbert
August 16, 2024
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Support EXP is proud to announce an exclusive webinar on Wednesday, June 26th, at 2:00 pm (Eastern) grappling with the hot topic of “Conquering Silent Attrition by Understanding Your Members.” Hosted by industry expert Rhonda Sheets, CEO of Support EXP, this session is designed to give credit union leaders the information and inspiration they need
Dennis Gilbert
June 21, 2024
Support EXP Credit Union Clients Achieve “World Class” NPS® Performance in 2023
Support EXP’s clients continue to achieve world-class performance, as measured by Net Promoter Score (NPS). The 2023 NPS average of Support EXP’s clients once again surpassed the credit union industry average, and well exceeded the NPS average of the banking industry overall.
Dennis Gilbert
January 26, 2024
Baker Market Update – Week in Review: December 12, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Illinois State Credit Union Selects Alogent’s Unify to Modernize Deposit Automation and Drive Digital Transformation
Illinois State Credit Union selected a SaaS deployment of Alogent’s Unify to deliver a modern, member-focused experience and enhance deposit ...
SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year
I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange ...
SECU’s Cooperative Model Prioritizes Member Value and Community Impact
As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. ...
Seaboard Federal Credit Union Extends Partnership with Synergent
WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year ...
TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need
[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard ...
QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered ...
Baker Market Update – Week in Review: December 05, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025
Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards ...
Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine
LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, ...
Coastal Credit Union Announces Leadership Promotions in Lending Division
Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of ...
EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents
FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service ...
Cloudvirga’s New Integration With ICE PPE Enables Loan Officers To Shop Rates, Validate Eligibility And Manage Locks Within Horizon POS
IRVINE, Calif., Oct. 7, 2025 — Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced a new ...
5Point Credit Union Partners with Arkatechture to Enable Historical Data Analysis and Personalize Member Experience
5Point Credit Union has partnered with Arkatechture to unify disparate systems, gain access to historical data, and create a more ...
From Orchard to Outreach: Christian Financial Celebrates Autumn with Annual Giveback
terling Heights, Mich., (Dec. 1, 2025) – Christian Financial Credit Union proudly hosted its annual Autumn Apple Giveback on October ...
Princeton Federal Credit Union Appoints Dana Caragine as President/CEO
Princeton, NJ, December 1, 2025. Princeton Federal Credit Union (PFCU) has announced the appointment of Dana Caragine as its new ...
Peach State FCU C.A.R.E.S. Foundation Scholarship Program Now Accepting Applications
LAWRENCEVILLE, GA (December 1, 2025) – The Peach State FCU C.A.R.E.S. Foundation is excited to announce that it is accepting ...
Baker Market Update – Week in Review: November 28, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Redwood Credit Union launches holiday gift and porch-to-pantry food drives
Redwood Credit Union (RCU) invites the community to give back this holiday season through its annual gift drive and a ...
Advia Credit Union Introduces BNPL Program to Provide Members with Financial Advantage
Advia Credit Union, serving more than 200,000 members across Michigan, Wisconsin, and Illinois, has launched a new Buy Now, Pay ...
Vizo Financial’s December 2025 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
From Excellence to Legacy: CUES Names 2025 Award Honorees and Hall of Fame Inductee
CUES is proud to announce this year’s distinguished award recipients, celebrating visionary leaders and one exceptional credit union redefining excellence ...
Maine Credit Unions Surpass October Fundraising Goal to Fight Food Insecurity
October marked the return of Maine Credit Unions’ Campaign for Ending Hunger’s annual $100,000 Ending Hunger Challenge. The result was ...
EECU Celebrates Fresno County Educator of the Year Awards
FRESNO, Calif. (Nov. 21, 2025) – Educational Employees Credit Union (EECU) partnered once again with the Fresno County Superintendent of ...
Baker Market Update – Week in Review: November 21, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
SchoolsFirst Federal Credit Union Wins Three Awards from the Marketing Association of Credit Unions
SchoolsFirst FCU was recognized with three MAC Awards this year for standout digital, direct mail, and in-branch campaigns. Each delivered ...
ebankIT and Alogent join forces to transform digital banking and payments for financial institutions
ebankIT, a global digital banking solutions provider for community financial institutions, announced a strategic partnership with Alogent, a global leader ...
CRIF Celebrated on Nasdaq Tower for Advancing Credit Union and Auto Dealer Partnerships
ATLANTA — November 20, 2025 — CRIF lit up the Nasdaq Tower in Times Square to celebrate the momentum of ...
Hancock Federal Credit Union Signs with Synergent for New Core and Technology Agreements
WESTBROOK, ME – NOVEMBER 19, 2025 – Synergent® is proud to announce a new partnership with Hancock Federal Credit Union, ...
SAFE Credit Union to Combine with BECU
BECU and SAFE Credit Union today announced they have signed a definitive agreement to combine, uniting two purpose-driven credit unions ...
Baker Market Update – Week in Review: December 12, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Illinois State Credit Union Selects Alogent’s Unify to Modernize Deposit Automation and Drive Digital Transformation
Illinois State Credit Union selected a SaaS deployment of Alogent’s Unify to deliver a modern, member-focused experience and enhance deposit ...
SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year
I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange ...
SECU’s Cooperative Model Prioritizes Member Value and Community Impact
As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. ...
Seaboard Federal Credit Union Extends Partnership with Synergent
WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year ...
TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need
[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard ...
QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered ...
Baker Market Update – Week in Review: December 05, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025
Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards ...
Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine
LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, ...
Coastal Credit Union Announces Leadership Promotions in Lending Division
Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of ...
EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents
FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service ...
Cloudvirga’s New Integration With ICE PPE Enables Loan Officers To Shop Rates, Validate Eligibility And Manage Locks Within Horizon POS
IRVINE, Calif., Oct. 7, 2025 — Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced a new ...
5Point Credit Union Partners with Arkatechture to Enable Historical Data Analysis and Personalize Member Experience
5Point Credit Union has partnered with Arkatechture to unify disparate systems, gain access to historical data, and create a more ...
From Orchard to Outreach: Christian Financial Celebrates Autumn with Annual Giveback
terling Heights, Mich., (Dec. 1, 2025) – Christian Financial Credit Union proudly hosted its annual Autumn Apple Giveback on October ...
Princeton Federal Credit Union Appoints Dana Caragine as President/CEO
Princeton, NJ, December 1, 2025. Princeton Federal Credit Union (PFCU) has announced the appointment of Dana Caragine as its new ...
Peach State FCU C.A.R.E.S. Foundation Scholarship Program Now Accepting Applications
LAWRENCEVILLE, GA (December 1, 2025) – The Peach State FCU C.A.R.E.S. Foundation is excited to announce that it is accepting ...
Baker Market Update – Week in Review: November 28, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Redwood Credit Union launches holiday gift and porch-to-pantry food drives
Redwood Credit Union (RCU) invites the community to give back this holiday season through its annual gift drive and a ...
Advia Credit Union Introduces BNPL Program to Provide Members with Financial Advantage
Advia Credit Union, serving more than 200,000 members across Michigan, Wisconsin, and Illinois, has launched a new Buy Now, Pay ...
Vizo Financial’s December 2025 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
From Excellence to Legacy: CUES Names 2025 Award Honorees and Hall of Fame Inductee
CUES is proud to announce this year’s distinguished award recipients, celebrating visionary leaders and one exceptional credit union redefining excellence ...
Maine Credit Unions Surpass October Fundraising Goal to Fight Food Insecurity
October marked the return of Maine Credit Unions’ Campaign for Ending Hunger’s annual $100,000 Ending Hunger Challenge. The result was ...
EECU Celebrates Fresno County Educator of the Year Awards
FRESNO, Calif. (Nov. 21, 2025) – Educational Employees Credit Union (EECU) partnered once again with the Fresno County Superintendent of ...
Baker Market Update – Week in Review: November 21, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
SchoolsFirst Federal Credit Union Wins Three Awards from the Marketing Association of Credit Unions
SchoolsFirst FCU was recognized with three MAC Awards this year for standout digital, direct mail, and in-branch campaigns. Each delivered ...
ebankIT and Alogent join forces to transform digital banking and payments for financial institutions
ebankIT, a global digital banking solutions provider for community financial institutions, announced a strategic partnership with Alogent, a global leader ...
CRIF Celebrated on Nasdaq Tower for Advancing Credit Union and Auto Dealer Partnerships
ATLANTA — November 20, 2025 — CRIF lit up the Nasdaq Tower in Times Square to celebrate the momentum of ...
Hancock Federal Credit Union Signs with Synergent for New Core and Technology Agreements
WESTBROOK, ME – NOVEMBER 19, 2025 – Synergent® is proud to announce a new partnership with Hancock Federal Credit Union, ...
SAFE Credit Union to Combine with BECU
BECU and SAFE Credit Union today announced they have signed a definitive agreement to combine, uniting two purpose-driven credit unions ...
Baker Market Update – Week in Review: December 12, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
Illinois State Credit Union Selects Alogent’s Unify to Modernize Deposit Automation and Drive Digital Transformation
Illinois State Credit Union selected a SaaS deployment of Alogent’s Unify to deliver a modern, member-focused experience and enhance deposit automation across the teller and ...
SchoolsFirst Federal Credit Union Partners with Orange County Department of Education to Celebrate 2026 Orange County Teachers of the Year
I thought your readers might be interested in a great community story. SchoolsFirst Federal Credit Union partnered with the Orange County Department of Education to ...
SECU’s Cooperative Model Prioritizes Member Value and Community Impact
As a not-for-profit financial cooperative, State Employees’ Credit Union (SECU) was created to be a difference maker for its member-owners. It was built over 88 ...
Seaboard Federal Credit Union Extends Partnership with Synergent
WESTBROOK, ME (December 9, 2025) – Synergent® is pleased to share that Seaboard Federal Credit Union has signed a ten-year renewal agreement for hosted Jack ...
TowerCares Foundation Surpasses $4 Million in Donations, Grants and Scholarships to Support Military Heroes and Children in Need
[Laurel, Md.- December 5, 2025] The holidays got a little brighter recently for Neighbor Ride, a charity based in Howard County, Md., that provides rides ...