Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls
Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced the completion of its first System and Organization Controls (SOC) 1 Type 1 examination. The milestone builds on the company’s existing SOC 2® Type 2 report and underscores
Julia Lum
June 23, 2026
Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report
Landmark Benchmark Study Reveals How AI-Powered Dispute Management Is Closing the Gap Between Industry Average and Best-in-Class Performance
Julia Lum
June 4, 2026
Quavo Fraud & Disputes Intelligence Report: Spirit Airlines Shutdown Triggers 1,000% Surge in Chargeback Claims Across Issuer Network
Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced findings from an internal data study examining the chargeback impact of the Spirit Airlines shutdown on issuer networks.
Julia Lum
May 6, 2026
Quavo Unveils Industry’s First AI-Powered Analyst Delivering End-to-End 24/7 Dispute Automation
Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced the launch of Aria™, a breakthrough AI analyst built to work continuously alongside dispute teams, executing tasks, guiding decisions, and driving compliant outcomes at scale.
Julia Lum
March 31, 2026
Quavo Named Winner of the 2026 CreditUnions.com Innovation Series Fraud Prevention and Resolution Category
Quavo, Inc. (“Quavo”), a leading AI disputes technology partner and strategic advisor to financial institutions and technology companies, today announced it has been named the winner of the 2026 CreditUnions.com Innovation Series in the Fraud Prevention and Resolution category. Quavo was recognized for its innovative, member-first approach to fraud management, demonstrated through a live presentation
Julia Lum
March 30, 2026
Apple Federal Credit Union Partners with Quavo to Modernize Dispute Operations and Elevate Member Experience
Quavo, Inc. (“Quavo”), the proven AI disputes technology partner and leading strategic advisor for financial institutions, has announced a new partnership with Apple Federal Credit Union (Apple FCU) to transform its dispute management operations.
Julia Lum
February 25, 2026
Quavo Fraud & Disputes Selected to Debut Breakthrough AI Functionality at FinovateFall 2025
Quavo, Inc. (“Quavo”), the leading disputes technology partner and trusted advisor for financial institutions, will unveil enhanced AI capabilities for its flagship dispute management platform, QFD®, live at FinovateFall in New York City. Building on over six years of delivering AI-driven fraud investigations, these advancements continue to refine and elevate the way financial institutions resolve
Julia Lum
August 13, 2025
First City Credit Union and Quavo Partner to Deliver Secure Online Fraud Resolution for Displaced Members Following LA Fires
Quavo, Inc. (“Quavo”), a leading technology partner and trusted advisor for financial institutions, has partnered with First City Credit Union to strengthen fraud and dispute resolution services for members affected by the LA fires. This collaboration reflects both organizations’ dedication to supporting individuals by providing seamless, protected, and accessible dispute services—regardless of their location.
Julia Lum
August 5, 2025
Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report
Quavo, Inc. (“Quavo”), the leading provider of AI-powered dispute management solutions, today announced the release of its 2025 State of Dispute Management Performance Report, a first-of-its-kind benchmark study analyzing the performance metrics that define modern fraud and dispute operations.
Julia Lum
July 30, 2025
Quavo Fraud & Disputes Secures $300 Million Growth Investment from Spectrum Equity
Quavo, Inc. (“Quavo”), a leading provider of cloud-based software that automates and manages fraud and dispute processes for financial institutions, today announced a $300 million investment by leading growth equity investment firm Spectrum Equity to accelerate investments across the business and drive innovation and value for customers.
Julia Lum
July 22, 2025
Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures
The award honors Quavo’s QFD® platform, an end-to-end SaaS solution purpose-built to transform and streamline dispute management for financial institutions and deliver a seamless experience for accountholders.
Julia Lum
June 5, 2025
Quavo Fraud & Disputes Publishes Consumer Research Revealing How Fraud Resolution Shapes Customer Loyalty
Quavo Fraud & Disputes, a trusted advisor and technology partner in dispute management solutions, today unveiled original research results highlighting the critical link between fraud resolution and customer trust in banking.
Julia Lum
March 26, 2025
Quavo Unveils Winners of Inaugural Trust in Banking Awards
Quavo Fraud & Disputes, a trusted advisor in dispute management solutions, today announced the winners of its inaugural Trust in Banking Awards. Quavo honors seven financial institutions that demonstrated superior performance throughout 2024 in the most critical trust-building areas of disputes: Speed, transparency, customer satisfaction, convenience, efficiency, accuracy, and flexibility.
Julia Lum
January 31, 2025
Worth Credit Union Names Katie Turner-Carr Senior Vice President – Chief People Officer
FORT WORTH, Texas – Worth Credit Union is pleased to announce the appointment of Katie Turner-Carr as SVP – Chief ...
Ken Gardner Promoted to Vice President of Human Resources at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has named Ken Gardner as its new Vice President of Human Resources.
Chartway Awards Directors’ Memorial Scholarships to 13 Student-Members
Chartway Credit Union is proud to announce the recipients of its 2026 Directors’ Memorial Scholarships. This year, Chartway expanded eligibility ...
NASCUS Honors Janet Powell’s Distinguished Career and Service to the State Credit Union System
The National Association of State Credit Union Supervisors (NASCUS) recognizes and celebrates the remarkable career of Janet Powell, Chief of ...
Credit union CDFI recertifications are beginning to be finalized
CU Strategic Planning helping over a quarter of CDFI credit unions recertify Credit unions can finally begin celebrating their Community ...
eDOC Innovations Launches eDOC Chat Beta Program
eDOC Innovations announces the launch of the eDOC Chat Beta Program, providing credit unions with an opportunity to experience a ...
Vizo Financial’s July 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Birthday Benefit Bash hits a high note for North Bay youth music programs
The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of ...
Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies
Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions ...
LAFCU promotes Steve Jorgensen to vice president of lending
LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s ...
Sound Credit Union Recognizes 2026 Scholarship Recipients
TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State
SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships
SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union
Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro
Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls
Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Baker Market Update – Week in Review: June 18, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
TDFCU Announces New CEO to Drive Its Vision Forward
Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins
Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined
LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits
Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
BECU expands further into South Puget Sound with new locations in Tumwater and Lacey
SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year
Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center
Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Worth Credit Union Names Katie Turner-Carr Senior Vice President – Chief People Officer
FORT WORTH, Texas – Worth Credit Union is pleased to announce the appointment of Katie Turner-Carr as SVP – Chief ...
Ken Gardner Promoted to Vice President of Human Resources at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has named Ken Gardner as its new Vice President of Human Resources.
Chartway Awards Directors’ Memorial Scholarships to 13 Student-Members
Chartway Credit Union is proud to announce the recipients of its 2026 Directors’ Memorial Scholarships. This year, Chartway expanded eligibility ...
NASCUS Honors Janet Powell’s Distinguished Career and Service to the State Credit Union System
The National Association of State Credit Union Supervisors (NASCUS) recognizes and celebrates the remarkable career of Janet Powell, Chief of ...
Credit union CDFI recertifications are beginning to be finalized
CU Strategic Planning helping over a quarter of CDFI credit unions recertify Credit unions can finally begin celebrating their Community ...
eDOC Innovations Launches eDOC Chat Beta Program
eDOC Innovations announces the launch of the eDOC Chat Beta Program, providing credit unions with an opportunity to experience a ...
Vizo Financial’s July 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Birthday Benefit Bash hits a high note for North Bay youth music programs
The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of ...
Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies
Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions ...
LAFCU promotes Steve Jorgensen to vice president of lending
LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s ...
Sound Credit Union Recognizes 2026 Scholarship Recipients
TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State
SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships
SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union
Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro
Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls
Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Baker Market Update – Week in Review: June 18, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
TDFCU Announces New CEO to Drive Its Vision Forward
Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins
Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined
LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits
Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
BECU expands further into South Puget Sound with new locations in Tumwater and Lacey
SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year
Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center
Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Worth Credit Union Names Katie Turner-Carr Senior Vice President – Chief People Officer
FORT WORTH, Texas – Worth Credit Union is pleased to announce the appointment of Katie Turner-Carr as SVP – Chief People Officer. Turner-Carr joins Worth ...
Ken Gardner Promoted to Vice President of Human Resources at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has named Ken Gardner as its new Vice President of Human Resources.
Chartway Awards Directors’ Memorial Scholarships to 13 Student-Members
Chartway Credit Union is proud to announce the recipients of its 2026 Directors’ Memorial Scholarships. This year, Chartway expanded eligibility beyond traditional undergraduate and graduate ...
NASCUS Honors Janet Powell’s Distinguished Career and Service to the State Credit Union System
The National Association of State Credit Union Supervisors (NASCUS) recognizes and celebrates the remarkable career of Janet Powell, Chief of Regulation and Supervision—Credit Unions for ...
Credit union CDFI recertifications are beginning to be finalized
CU Strategic Planning helping over a quarter of CDFI credit unions recertify Credit unions can finally begin celebrating their Community Development Financial Institution (CDFI) Fund ...
eDOC Innovations Launches eDOC Chat Beta Program
eDOC Innovations announces the launch of the eDOC Chat Beta Program, providing credit unions with an opportunity to experience a new, secure communication solution designed ...