Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Fibre Federal Credit Union has achieved a 95% reduction in HR response times by implementing Eltropy’s secure texting solution for employee communications.
The credit union, which serves members across Washington and Oregon, has reduced its processing time for employee sick calls and leave requests from 3-5 minutes to just 10 seconds using Eltropy’s platform.
“The efficiency is just phenomenal,” says Tiffany Stephens, Talent and Acquisition Relations Manager at Fibre FCU. “Now it takes 10 seconds to analyze and look at a message rather than getting the call, listening to the voicemail, calling back, and possibly getting another voicemail if they’re sleeping.”
