Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Pioneer Valley Credit Union has moved 90% of its loan communications to text messaging using Eltropy’s secure platform integrated with MeridianLink.
Pioneer Valley Credit Union, which serves members across Massachusetts, New York, Connecticut, Rhode Island, New Hampshire, and Vermont, processes over 3,000 loan applications annually and has significantly improved response times by replacing email-based communications with Eltropy’s text messaging solution.
