The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Twinkie Can Save A Life
A TDECU Member sent us this heartwarming letter: “I came to the bank to do my usual business on Thursday morning. Rocio was a wonderful person. It was my birthday and she gave me a Hostess Twinkie as a small gift. I am an insulin-dependent diabetic, and I was doing some charity work when my […]
Marine Hockey Team Builds Brotherhood
Navy Federal Credit Union
Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]
Helping Members Achieve Business Dreams
Navy Federal Credit Union
Bruce Reschke discovered his passion for hands-on work at 16, when he got a summer job at an electric motor repair shop in Jacksonville, FL. Over nearly three decades, Bruce climbed the corporate ladder, eventually making his way to a sales position at Westside Electric, a veteran-owned company that offers electric motor repairs, new motor sales, […]
Compassion Meets Credit
Our call center representative, Marcela, helped a non-member trying to take over his ill brother’s auto loan. When the member passed away without a will, Marcela coordinated with our collections team to pause repossession and support the grieving family. She then helped the sister become a member and secure a personal loan to retain the […]
From Transaction To Connection
Western Vista Federal Credit Union
This summer, one of our members stopped by the branch to make a quick deposit. As we chatted, she mentioned that she’d just finished her last round of chemotherapy. Her whole face lit up when she said it. You could feel the joy radiating from her. I congratulated her, and she smiled, her voice catching […]
Paycheck Program Eases Shutdown Fears
Navy Federal Credit Union
This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]
TAPP Engine’s 9Squid Private Markets: First to Democratize Securitization for All Credit Unions*
Education Foundation for California Schools Awards $280,000 in Grants to California Educators
OCCU PRESIDENT & CEO NEUMANN RETIRING; SCHUMACHER TO TAKE REINS
First Independent Bank Selects Square 1 Credit Suite by Suntell
PARK COMMUNITY CREDIT UNION FOUNDATION ANNOUNCES $97,960 IN GRANTS THROUGH PATHWAYS TO PROSPERITY PROGRAM
Call for Entries: LAFCU’s 2026 Write to Educate Essay Contest
LAFCU and Grassroots Giving Lansing to host entrepreneurship mixer focused on lending essentials
CUES and TruStage® Launch Leadership Pathways to Expand Access to Executive-Ready Talent Across the Credit Union System
Coastal Credit Union Expands Mortgage Options with VA Loan Programs
Appli Calculator Deployment Drives 23% Conversion Rate for First Source Federal Credit Union
Baker Market Update – Week in Review: January 30, 2026
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Vizo Financial’s February 2026 Education Calendar
Coastal Credit Union Surpasses $6 Billion in Assets
13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program
Vizo Financial Recaps Successful Year of Credit Union Education in 2025
Newsweek Names SchoolsFirst Federal Credit Union One of America’s Best Regional Banks & Credit Unions in 2026
Elan Charitable Giving Celebrates 5 Years with $250,000 in Donations
One Nevada Announces Promotions for Five Leaders
eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS
Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Registration Now Open for ALM First’s 2026 Derivatives Symposium
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization
Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row
SchoolsFirst Federal Credit Union Lowers Down Payment Requirements to Expand Mortgage Access for School Employees
Corporate Central Supercharges Business Onboarding with Next Generation Verification, powered by Middesk, in Beastro
CUNA Strategic Services Expands Sparrow Alliance to Help Credit Unions Deepen Member Relationships Beyond the Branch
TAPP Engine’s 9Squid Private Markets: First to Democratize Securitization for All Credit Unions*
Education Foundation for California Schools Awards $280,000 in Grants to California Educators
OCCU PRESIDENT & CEO NEUMANN RETIRING; SCHUMACHER TO TAKE REINS
First Independent Bank Selects Square 1 Credit Suite by Suntell
PARK COMMUNITY CREDIT UNION FOUNDATION ANNOUNCES $97,960 IN GRANTS THROUGH PATHWAYS TO PROSPERITY PROGRAM
Call for Entries: LAFCU’s 2026 Write to Educate Essay Contest
LAFCU and Grassroots Giving Lansing to host entrepreneurship mixer focused on lending essentials
CUES and TruStage® Launch Leadership Pathways to Expand Access to Executive-Ready Talent Across the Credit Union System
Coastal Credit Union Expands Mortgage Options with VA Loan Programs
Appli Calculator Deployment Drives 23% Conversion Rate for First Source Federal Credit Union
Baker Market Update – Week in Review: January 30, 2026
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Vizo Financial’s February 2026 Education Calendar
Coastal Credit Union Surpasses $6 Billion in Assets
13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program
Vizo Financial Recaps Successful Year of Credit Union Education in 2025
Newsweek Names SchoolsFirst Federal Credit Union One of America’s Best Regional Banks & Credit Unions in 2026
Elan Charitable Giving Celebrates 5 Years with $250,000 in Donations
One Nevada Announces Promotions for Five Leaders
eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS
Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Registration Now Open for ALM First’s 2026 Derivatives Symposium
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization
Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row
SchoolsFirst Federal Credit Union Lowers Down Payment Requirements to Expand Mortgage Access for School Employees
Corporate Central Supercharges Business Onboarding with Next Generation Verification, powered by Middesk, in Beastro
CUNA Strategic Services Expands Sparrow Alliance to Help Credit Unions Deepen Member Relationships Beyond the Branch
TAPP Engine’s 9Squid Private Markets: First to Democratize Securitization for All Credit Unions*
Education Foundation for California Schools Awards $280,000 in Grants to California Educators
OCCU PRESIDENT & CEO NEUMANN RETIRING; SCHUMACHER TO TAKE REINS
First Independent Bank Selects Square 1 Credit Suite by Suntell
PARK COMMUNITY CREDIT UNION FOUNDATION ANNOUNCES $97,960 IN GRANTS THROUGH PATHWAYS TO PROSPERITY PROGRAM
Call for Entries: LAFCU’s 2026 Write to Educate Essay Contest