The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Path Back To Financial Breathing Room

Southwest Louisiana Credit Union

A couple requested help and guidance after finding themselves in a bind over the last few years due to the economy. Once I sat down with them, I realized they hadn’t really overextended themselves per se; they had simply ended up with several small loans carrying extremely high interest rates. As a result, their payments […]

Payroll Assistance Program Offers Hope During Shutdowns

Navy Federal Credit Union

When the government shut down last fall, Denys La Rosa, a retired sergeant first class as well as a civilian employee with the U.S. Army, faced a difficult choice. A single father of two, his monthly retirement check wasn’t enough to cover the mortgage and other expenses, so he lined up a temporary job as […]

Turning Overwhelmed Into Hope

Priority Trust Credit Union

A longtime member of the credit union came to us feeling overwhelmed by two high-interest credit card balances that had become difficult to manage. Over time, rising interest charges caused her monthly payments to grow, and she was struggling to keep up while still covering basic household expenses. She shared that she felt stressed and […]

Thanks For No-Cost Shutdown Assistance

Navy Federal Credit Union

For Tonya Nixon, a military spouse in Washington state, Navy Federal Credit Union’s no-cost financial assistance program has been a blessing. The program safeguarded her family’s financial security when her husband’s paychecks stopped indefinitely during the 2025 government shutdown. “We were so scared,” said Tonya, whose husband works for the U.S. Department of Defense. “We […]

Finding Confidence In The First Step

OnPath Federal Credit Union

“As a first-time homebuyer, Olivia was experiencing significant stress and uncertainty while navigating a process she had never seen up close. Despite being financially responsible and intentionally saving, she felt overwhelmed by the logistics of buying a home and lacked trusted guidance, having no one in her life who had gone through homeownership before. The […]

A Lesson Bigger Than The Truck

The New Orleans Firemen’s Federal Credit Union

A family of three came to us with a unique situation. A dad bought his son a vehicle before he got his driver’s license. He wanted to do repairs and replace some parts on the truck and thought it would be a great opportunity to show his son how to work on vehicles. This also […]

Operations & HR

Tina Muth Promoted to Market President of Aggieland Credit Union

Greater Texas Credit Union has promoted Tina Muth as Market President, leading strategic expansion and operations for the Aggieland Credit ...
Making A Difference

Peach State FCU C.A.R.E.S. Foundation Announces 2026 Recipients for Annual Scholarship Program

LAWRENCEVILLE, GA (May 1, 2026) – The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 01, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

R.I.A. Federal Credit Union and Redbrand Credit Union Merger

Hello, I’m reaching out to share a press release announcing the approved merger of R.I.A. Federal Credit Union and Redbrand ...
Marketing

Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing

Greater Texas|Aggieland Credit Union has been recognized for national excellence in marketing, earning three Diamond Awards from America’s Credit Unions ...
Strategic Partnerships

eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions

eDOC and Corelation partners to create a direct integration between eDOCSignature and the Keystone core, with continued enhancements planned to ...
Making A Difference

LendKey and Member Student Lending Announce Fourth Annual $20,000 Scholarship Program

LendKey, the pioneer of digital network lending, and Member Student Lending, a national credit union service organization (CUSO) dedicated to ...
Personnel Promotions

Coastal Credit Union Promotes Jennifer Gallagher to VP, Support Services & Branch Expansion

Coastal Credit Union has promoted Jennifer Gallagher to Vice President of Support Services and Branch Expansion. In this expanded leadership ...
Other

SchoolsFirst FCU Partners with North Valley Regional Chamber of Commerce for 7th Annual Heroes in Education Awards Dinner

SchoolsFirst Federal Credit Union partnered with the North Valley Regional Chamber of Commerce for the Seventh Annual Heroes in Education ...
Other

Vizo Financial’s May 2026 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Making A Difference

EECU Helps First-Generation College Students Build Credit Confidence

FRESNO, Calif. (April 29, 2026) – First-generation college students in Fresno City College’s PUENTE program took a step toward financial ...
Making A Difference

Coastal Credit Union Issues 2026 Impact Report

Coastal Credit Union’s 2026 Member & Community Impact Report is now available. In addition to highlighting Coastal’s 2025 accomplishments and ...
Strategic Partnerships

Corporate Central Expands Support for Emerging Credit Unions, Welcomes Two De Novo Members

Corporate Central continues to invest in the future of the credit union movement, proudly welcoming two de novo credit union ...
Technology

DaLand CUSO and Corelation Advance Digital Asset Capabilities to KeyStone Credit Unions Through Coin2Core Integration

DaLand CUSO, in collaboration with Corelation, is highlighting the KeyStone integration of Coin2Core®, an innovative digital asset solution built using ...
Other

ICUL Advocacy Secures Regulatory Fee Credits for State’s Credit Unions

The Illinois Credit Union League: Illinois state-chartered credit unions will receive $1,315,968 in regulatory fee credits in 2026, resulting in ...

Callahan & Associates And CU Strategic Planning Holds Its First In-Person CDFI Executive Roundtable

Washington, DC – Callahan & Associates and CU Strategic Planning, a Callahan company, will host their first in-person CDFI Executive Roundtable on May ...
Making A Difference

LAFCU wins statewide innovation award for tackling financial instability at its roots

LANSING, Mich. — A bold new approach to community investment has earned LAFCU statewide recognition. The Michigan Credit Union League ...
Personnel Promotions

CU*SOUTH Board Member Cindy Lindsey Named 2026 Advocacy Ambassador

CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and solutions for credit unions, is ...
Making A Difference

TriUnity Foundation Raises $250,000 in 2026, Expands to 13 Partners Supporting Individuals Facing Life-Threatening Illness

TriUnity Foundation announced today that it has raised a total of $250,000 in 2026, including funds generated at its recent ...
Making A Difference

Indiana Members Credit Union Contributes $10,000 to Strides for Sarcoma for Cancer Awareness Card

On behalf of Indiana Members Credit Union members, IMCU recently presented a check for $10,000 to Strides for Sarcoma as ...
Marketing

Tower Federal Credit Union Wins Two Prestigious Diamond Awards Honoring Marketing Excellence

Tower Federal Credit Union (Tower) has been named a multiple award winner in the prestigious 2026 Diamond Awards, presented by ...
Operations & HR

Redwood Credit Union relocates Ukiah branch to modern new site

Redwood Credit Union (RCU) has moved its Ukiah branch from its current location at 195 S. Orchard Boulevard to a ...
Marketing

Fresno Compact Honors EECU for Longstanding Commitment to Education

FRESNO, Calif. (April 24, 2026) – Educational Employees Credit Union (EECU) has been recognized by the Fresno Compact with the ...
Personnel Promotions

LAFCU promotes BethAnn Bailey and Diane Myall to leadership roles

LANSING, Mich. — LAFCU has promoted BethAnn Bailey to branch manager and Diane Myall to assistant quality assurance manager, recognizing ...
Charity Events

LAFCU to award $2,500 in grants to Michigan teachers

LANSING, Mich. — LAFCU is once again accepting applications for its Teachers Grant Contest, providing financial support to educators across ...
Making A Difference

Gulf Winds Credit Union Contributes $10,000 Gift to Rally Gulf Coast for Childhood Cancer Research

Pensacola, Florida (April 23, 2025) – Gulf Winds Credit Union is proud to contribute a $10,000 gift to Rally Gulf ...
Strategic Partnerships

Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services

As this year’s spring homebuying season continues to build momentum, myCUmortgage announced partnerships with three credit unions that are ready ...
Technology

Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider

Alogent announced it has been authorized by the Federal Reserve to send and receive X9 check image exchange files on ...
Making A Difference

EECU Celebrates Kings County Educators at Annual Excellence in Education Awards

FRESNO, Calif. (April 22, 2026) – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office of ...
Making A Difference

Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program

Family Trust Federal Credit Union is partnering with the Phillis Wheatley Community Center and Furman University’s Riley Institute to launch ...
Operations & HR

Tina Muth Promoted to Market President of Aggieland Credit Union

Greater Texas Credit Union has promoted Tina Muth as Market President, leading strategic expansion and operations for the Aggieland Credit ...
Making A Difference

Peach State FCU C.A.R.E.S. Foundation Announces 2026 Recipients for Annual Scholarship Program

LAWRENCEVILLE, GA (May 1, 2026) – The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 01, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

R.I.A. Federal Credit Union and Redbrand Credit Union Merger

Hello, I’m reaching out to share a press release announcing the approved merger of R.I.A. Federal Credit Union and Redbrand ...
Marketing

Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing

Greater Texas|Aggieland Credit Union has been recognized for national excellence in marketing, earning three Diamond Awards from America’s Credit Unions ...
Strategic Partnerships

eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions

eDOC and Corelation partners to create a direct integration between eDOCSignature and the Keystone core, with continued enhancements planned to ...
Making A Difference

LendKey and Member Student Lending Announce Fourth Annual $20,000 Scholarship Program

LendKey, the pioneer of digital network lending, and Member Student Lending, a national credit union service organization (CUSO) dedicated to ...
Personnel Promotions

Coastal Credit Union Promotes Jennifer Gallagher to VP, Support Services & Branch Expansion

Coastal Credit Union has promoted Jennifer Gallagher to Vice President of Support Services and Branch Expansion. In this expanded leadership ...
Other

SchoolsFirst FCU Partners with North Valley Regional Chamber of Commerce for 7th Annual Heroes in Education Awards Dinner

SchoolsFirst Federal Credit Union partnered with the North Valley Regional Chamber of Commerce for the Seventh Annual Heroes in Education ...
Other

Vizo Financial’s May 2026 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Making A Difference

EECU Helps First-Generation College Students Build Credit Confidence

FRESNO, Calif. (April 29, 2026) – First-generation college students in Fresno City College’s PUENTE program took a step toward financial ...
Making A Difference

Coastal Credit Union Issues 2026 Impact Report

Coastal Credit Union’s 2026 Member & Community Impact Report is now available. In addition to highlighting Coastal’s 2025 accomplishments and ...
Strategic Partnerships

Corporate Central Expands Support for Emerging Credit Unions, Welcomes Two De Novo Members

Corporate Central continues to invest in the future of the credit union movement, proudly welcoming two de novo credit union ...
Technology

DaLand CUSO and Corelation Advance Digital Asset Capabilities to KeyStone Credit Unions Through Coin2Core Integration

DaLand CUSO, in collaboration with Corelation, is highlighting the KeyStone integration of Coin2Core®, an innovative digital asset solution built using ...
Other

ICUL Advocacy Secures Regulatory Fee Credits for State’s Credit Unions

The Illinois Credit Union League: Illinois state-chartered credit unions will receive $1,315,968 in regulatory fee credits in 2026, resulting in ...

Callahan & Associates And CU Strategic Planning Holds Its First In-Person CDFI Executive Roundtable

Washington, DC – Callahan & Associates and CU Strategic Planning, a Callahan company, will host their first in-person CDFI Executive Roundtable on May ...
Making A Difference

LAFCU wins statewide innovation award for tackling financial instability at its roots

LANSING, Mich. — A bold new approach to community investment has earned LAFCU statewide recognition. The Michigan Credit Union League ...
Personnel Promotions

CU*SOUTH Board Member Cindy Lindsey Named 2026 Advocacy Ambassador

CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and solutions for credit unions, is ...
Making A Difference

TriUnity Foundation Raises $250,000 in 2026, Expands to 13 Partners Supporting Individuals Facing Life-Threatening Illness

TriUnity Foundation announced today that it has raised a total of $250,000 in 2026, including funds generated at its recent ...
Making A Difference

Indiana Members Credit Union Contributes $10,000 to Strides for Sarcoma for Cancer Awareness Card

On behalf of Indiana Members Credit Union members, IMCU recently presented a check for $10,000 to Strides for Sarcoma as ...
Marketing

Tower Federal Credit Union Wins Two Prestigious Diamond Awards Honoring Marketing Excellence

Tower Federal Credit Union (Tower) has been named a multiple award winner in the prestigious 2026 Diamond Awards, presented by ...
Operations & HR

Redwood Credit Union relocates Ukiah branch to modern new site

Redwood Credit Union (RCU) has moved its Ukiah branch from its current location at 195 S. Orchard Boulevard to a ...
Marketing

Fresno Compact Honors EECU for Longstanding Commitment to Education

FRESNO, Calif. (April 24, 2026) – Educational Employees Credit Union (EECU) has been recognized by the Fresno Compact with the ...
Personnel Promotions

LAFCU promotes BethAnn Bailey and Diane Myall to leadership roles

LANSING, Mich. — LAFCU has promoted BethAnn Bailey to branch manager and Diane Myall to assistant quality assurance manager, recognizing ...
Charity Events

LAFCU to award $2,500 in grants to Michigan teachers

LANSING, Mich. — LAFCU is once again accepting applications for its Teachers Grant Contest, providing financial support to educators across ...
Making A Difference

Gulf Winds Credit Union Contributes $10,000 Gift to Rally Gulf Coast for Childhood Cancer Research

Pensacola, Florida (April 23, 2025) – Gulf Winds Credit Union is proud to contribute a $10,000 gift to Rally Gulf ...
Strategic Partnerships

Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services

As this year’s spring homebuying season continues to build momentum, myCUmortgage announced partnerships with three credit unions that are ready ...
Technology

Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider

Alogent announced it has been authorized by the Federal Reserve to send and receive X9 check image exchange files on ...
Making A Difference

EECU Celebrates Kings County Educators at Annual Excellence in Education Awards

FRESNO, Calif. (April 22, 2026) – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office of ...
Making A Difference

Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program

Family Trust Federal Credit Union is partnering with the Phillis Wheatley Community Center and Furman University’s Riley Institute to launch ...

Tina Muth Promoted to Market President of Aggieland Credit Union

Greater Texas Credit Union has promoted Tina Muth as Market President, leading strategic expansion and operations for the Aggieland Credit Union subsidiary in the Bryan-College ...

Peach State FCU C.A.R.E.S. Foundation Announces 2026 Recipients for Annual Scholarship Program

LAWRENCEVILLE, GA (May 1, 2026) – The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its Annual Scholarship Program. This year ...

Baker Market Update – Week in Review: May 01, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

R.I.A. Federal Credit Union and Redbrand Credit Union Merger

Hello, I’m reaching out to share a press release announcing the approved merger of R.I.A. Federal Credit Union and Redbrand Credit Union, effective May 1, ...

Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing

Greater Texas|Aggieland Credit Union has been recognized for national excellence in marketing, earning three Diamond Awards from America’s Credit Unions Marketing, PR & Development Council. ...

eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions

eDOC and Corelation partners to create a direct integration between eDOCSignature and the Keystone core, with continued enhancements planned to further streamline workflows and expand ...
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