The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Helping A Member Support Her Family When It Matters Most
Mary has been a long time SchoolsFirst Federal Credit Union Member and has always valued the Credit Union’s commitment to service. That trust became especially meaningful when she faced an urgent situation involving her son’s health. He needed corrective surgery, and the cost created a significant financial challenge. Mary visited her local branch looking for […]
A Fresh Start On The Road Ahead
Solarity Credit Union
After years of paying cash and driving an aging car that was no longer reliable, Cliff faced an intimidating roadblock when a big bank turned him down for an auto loan. Solarity stepped in with a yes, making the process smooth, respectful and easy. With a dependable new car and simple-to-use banking tools, Cliff found […]
Specialized Products Help Turn A Member’s Dream Into A Reality
Johns Hopkins Federal Credit Union
We love seeing our members achieve their goals and providing them with the personalized resources to do so! Our member Scott recently became a homeowner with the help of JHFCU’s 100% Mortgage Loan. A solution that can help members to keep money in savings for the unexpected expenses that come after home ownership. For many, […]
Credit Union Shows Up For Immigrant Families
Our Marketing & Community Development Manager regularly reaches out to the director of our local Ethnic Support Council. But during her most recent meeting, the tone had changed. ICE has become an increasing presence in our area, resulting in many immigrant families who are too afraid to leave their homes at this time, effectively turning […]
Celebrating Mortgage Payoff And Longstanding Membership
Affinity Federal Credit Union
A long-time member wrote to us, wishing to express their sincere appreciation for the invaluable assistance provided throughout the mortgage payoff process. They were pleased to announce that their mortgage has been fully satisfied, a milestone that marks the beginning of their retirement years with a deep sense of peace of mind and gratitude. Proudly […]
Service From The Heart Provides Comfort And Dignity For A Member
Junet’s compassion and quick thinking made a critical difference for a longtime Member who lives with a disability and depends on delivery apps for food. After experiencing fraud, the Member received a new debit card but could not read the numbers. With her nurse unavailable for several days, she called us desperate for help. Junet […]
Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament
Good morning, My name is Meghan Lyons, and I am the Communications Specialist at Gulf Winds Credit Union. On behalf ...
Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has promoted Kayvee Kondapalli to Executive Vice President & Chief Information Officer, recognizing his transformative impact ...
Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team
Washington, DC – Callahan & Associates announced the recent additions of Joshua R. Polanin, Vice President of Analytics & Applied AI, ...
Baker Market Update – Week in Review: April 17, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
EECU Sponsors Regional School Safety Symposium
FRESNO, Calif. (April 17, 2026) – Educational Employees Credit Union (EECU) proudly partnered with the Tulare County Office of Education ...
ALM First Launches Inaugural Loan Fund for Credit Unions
Dallas, Texas – ALM First, a strategic partner for more than 350 financial institutions nationwide, has successfully launched a first ...
Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness
Victory Bank has selected Alogent’s AccuAccount to modernize its commercial lending workflows, including imaging, tracking, and audit processes, as part ...
LAFCU promotes Jamie Jones to contact center branch manager
LANSING, Mich. — Jamie Jones serves as branch manager of LAFCU’s contact center, following her advancement from assistant branch manager.
For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer
Boston, MA, April 16, 2026. Boston Firefighters Credit Union (BFCU) is pleased to announce the appointment of Elizabeth Adcock as ...
NASCUS and Critical Ops Launch the 2026 Fraud School
The National Association of State Credit Union Supervisors (NASCUS), in partnership with Critical Ops, announce the launch of the 2026 ...
Callahan Gives Every Credit Union Access To Performance Insights
Washington, DC – Callahan & Associates announced today the launch of CU Profiles, a new free plan within its performance ...
Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards
[Laurel, Maryland – April 15, 2026] The fan-favorite Bird Bath at Oriole Park at Camden Yards is set to make ...
Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft
[April 14, 2026 – Laurel, MD] Tower Federal Credit Union hosted a free Shred Day on April 11, 2026, at ...
Synergent and Partner Bayer Heritage Federal Credit Union Recognized with Two Diamond Awards from America’s Credit Unions
WESTBTROOK, ME (April 14, 2026) – Synergent is pleased to announce it has received two Diamond Awards from America’s Credit ...
CU*SOUTH Board Member Jimmy Smith Inducted into Credit Union House Hall of Leaders
CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and solutions for credit unions, is ...
Corelation Surpasses 300 Total Clients as 12 Credit Unions Select the KeyStone Core in First Quarter 2026
Demonstrating continued confidence from credit unions nationwide, Corelation, Inc., proudly announces that 12 credit unions (cumulative total of $9.4 billion ...
Student Choice Launches Employer Choice to Boost the Financial Resilience of Working Americans
With financial stress on the rise for many Americans, CU Student Choice Partners, LLC (Student Choice) is branching beyond its ...
Century Federal Credit Union Named Official Credit Union of the Cleveland Guardians
CLEVELAND, OH – Century Federal Credit Union (Century FCU) is proud to announce that it has been named the Official ...
Credit Unions Raise $506,230 for CMN Hospitals at Credit Union Cherry Blossom 10 Mile & 5K
Washington, D.C. (April 12, 2026) – Credit Unions and industry partners presented a $506,230 donation from Credit Union Miracle Day ...
SchoolsFirst Federal Credit Union Ranked #1 in Member Satisfaction by JD Power for the Second Consecutive Year
For the second year in a row, SchoolsFirst Federal Credit Union has earned the top ranking in the JD Power ...
3Rivers Credit Union Partners with Local Organizations to Expand Real-World Financial Education Across Indiana
3Rivers Federal Credit Union has partnered with Junior Achievement of Northern Indiana and Fort Wayne Community Schools to develop and ...
Appli CEO Tim Pranger to Demo AI-Powered Lending Tools at Financial Brand Forum
Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Founder and CEO Tim Pranger will ...
Redwood Credit Union receives two Diamond Awards for marketing excellence at America’s Credit Unions competition
Redwood Credit Union has won two Diamond Awards in America’s Credit Unions Marketing, PR & Development Council’s annual nationwide competition ...
Chartway Credit Union Wins Sixth Straight USA Today Top Workplaces Award
Chartway Credit Union is proud to announce that it has earned the prestigious 2026 USA Today Top Workplaces Award for ...
LAFCU honors longtime board members whose guidance shaped decades of growth
LANSING, Mich. — LAFCU employees gave a standing ovation to retiring members of its board of directors during the credit ...
Registration Now Open for 2026 ALM First Financial Forum
Dallas, Texas – Financial institution executives and board members are encouraged to register now for ALM First’s 2026 Financial Forum, ...
Sound Credit Union and Junior Achievement Expand Partnership
TACOMA, Wash. – Sound Credit Union (Sound) celebrated its partnership with Junior Achievement of Washington (JA) with a ribbon-cutting ceremony ...
SchoolsFirst Federal Credit Union Earns Seven Diamond Awards from America’s Credit Unions
The Marketing & Business Development Council of America’s Credit Unions awarded SchoolsFirst Federal Credit Union seven Diamond Awards, one of ...
OCEANAIR FCU TO LAUNCH SUITE OF STUDENT CHOICE LENDING SOLUTIONS
CU Student Choice announced its student loan and refinance solutions will soon be available to members of OceanAir Federal Credit ...
Spotlighting the Industry’s Trailblazers: 2026 CUES Awards Nominations Now Open
MADISON, WI — April 8, 2026 — Nominations are open through May 15 for the 2026 CUES Awards & Recognition ...
Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament
Good morning, My name is Meghan Lyons, and I am the Communications Specialist at Gulf Winds Credit Union. On behalf ...
Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has promoted Kayvee Kondapalli to Executive Vice President & Chief Information Officer, recognizing his transformative impact ...
Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team
Washington, DC – Callahan & Associates announced the recent additions of Joshua R. Polanin, Vice President of Analytics & Applied AI, ...
Baker Market Update – Week in Review: April 17, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
EECU Sponsors Regional School Safety Symposium
FRESNO, Calif. (April 17, 2026) – Educational Employees Credit Union (EECU) proudly partnered with the Tulare County Office of Education ...
ALM First Launches Inaugural Loan Fund for Credit Unions
Dallas, Texas – ALM First, a strategic partner for more than 350 financial institutions nationwide, has successfully launched a first ...
Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness
Victory Bank has selected Alogent’s AccuAccount to modernize its commercial lending workflows, including imaging, tracking, and audit processes, as part ...
LAFCU promotes Jamie Jones to contact center branch manager
LANSING, Mich. — Jamie Jones serves as branch manager of LAFCU’s contact center, following her advancement from assistant branch manager.
For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer
Boston, MA, April 16, 2026. Boston Firefighters Credit Union (BFCU) is pleased to announce the appointment of Elizabeth Adcock as ...
NASCUS and Critical Ops Launch the 2026 Fraud School
The National Association of State Credit Union Supervisors (NASCUS), in partnership with Critical Ops, announce the launch of the 2026 ...
Callahan Gives Every Credit Union Access To Performance Insights
Washington, DC – Callahan & Associates announced today the launch of CU Profiles, a new free plan within its performance ...
Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards
[Laurel, Maryland – April 15, 2026] The fan-favorite Bird Bath at Oriole Park at Camden Yards is set to make ...
Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft
[April 14, 2026 – Laurel, MD] Tower Federal Credit Union hosted a free Shred Day on April 11, 2026, at ...
Synergent and Partner Bayer Heritage Federal Credit Union Recognized with Two Diamond Awards from America’s Credit Unions
WESTBTROOK, ME (April 14, 2026) – Synergent is pleased to announce it has received two Diamond Awards from America’s Credit ...
CU*SOUTH Board Member Jimmy Smith Inducted into Credit Union House Hall of Leaders
CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and solutions for credit unions, is ...
Corelation Surpasses 300 Total Clients as 12 Credit Unions Select the KeyStone Core in First Quarter 2026
Demonstrating continued confidence from credit unions nationwide, Corelation, Inc., proudly announces that 12 credit unions (cumulative total of $9.4 billion ...
Student Choice Launches Employer Choice to Boost the Financial Resilience of Working Americans
With financial stress on the rise for many Americans, CU Student Choice Partners, LLC (Student Choice) is branching beyond its ...
Century Federal Credit Union Named Official Credit Union of the Cleveland Guardians
CLEVELAND, OH – Century Federal Credit Union (Century FCU) is proud to announce that it has been named the Official ...
Credit Unions Raise $506,230 for CMN Hospitals at Credit Union Cherry Blossom 10 Mile & 5K
Washington, D.C. (April 12, 2026) – Credit Unions and industry partners presented a $506,230 donation from Credit Union Miracle Day ...
SchoolsFirst Federal Credit Union Ranked #1 in Member Satisfaction by JD Power for the Second Consecutive Year
For the second year in a row, SchoolsFirst Federal Credit Union has earned the top ranking in the JD Power ...
3Rivers Credit Union Partners with Local Organizations to Expand Real-World Financial Education Across Indiana
3Rivers Federal Credit Union has partnered with Junior Achievement of Northern Indiana and Fort Wayne Community Schools to develop and ...
Appli CEO Tim Pranger to Demo AI-Powered Lending Tools at Financial Brand Forum
Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Founder and CEO Tim Pranger will ...
Redwood Credit Union receives two Diamond Awards for marketing excellence at America’s Credit Unions competition
Redwood Credit Union has won two Diamond Awards in America’s Credit Unions Marketing, PR & Development Council’s annual nationwide competition ...
Chartway Credit Union Wins Sixth Straight USA Today Top Workplaces Award
Chartway Credit Union is proud to announce that it has earned the prestigious 2026 USA Today Top Workplaces Award for ...
LAFCU honors longtime board members whose guidance shaped decades of growth
LANSING, Mich. — LAFCU employees gave a standing ovation to retiring members of its board of directors during the credit ...
Registration Now Open for 2026 ALM First Financial Forum
Dallas, Texas – Financial institution executives and board members are encouraged to register now for ALM First’s 2026 Financial Forum, ...
Sound Credit Union and Junior Achievement Expand Partnership
TACOMA, Wash. – Sound Credit Union (Sound) celebrated its partnership with Junior Achievement of Washington (JA) with a ribbon-cutting ceremony ...
SchoolsFirst Federal Credit Union Earns Seven Diamond Awards from America’s Credit Unions
The Marketing & Business Development Council of America’s Credit Unions awarded SchoolsFirst Federal Credit Union seven Diamond Awards, one of ...
OCEANAIR FCU TO LAUNCH SUITE OF STUDENT CHOICE LENDING SOLUTIONS
CU Student Choice announced its student loan and refinance solutions will soon be available to members of OceanAir Federal Credit ...
Spotlighting the Industry’s Trailblazers: 2026 CUES Awards Nominations Now Open
MADISON, WI — April 8, 2026 — Nominations are open through May 15 for the 2026 CUES Awards & Recognition ...
Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament
Good morning, My name is Meghan Lyons, and I am the Communications Specialist at Gulf Winds Credit Union. On behalf of Gulf Winds, I am ...
Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has promoted Kayvee Kondapalli to Executive Vice President & Chief Information Officer, recognizing his transformative impact and the enterprise-wide modernization he ...
Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team
Washington, DC – Callahan & Associates announced the recent additions of Joshua R. Polanin, Vice President of Analytics & Applied AI, and Jason Ross, Director, Advisory ...
Baker Market Update – Week in Review: April 17, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
EECU Sponsors Regional School Safety Symposium
FRESNO, Calif. (April 17, 2026) – Educational Employees Credit Union (EECU) proudly partnered with the Tulare County Office of Education to sponsor the School Safety ...
ALM First Launches Inaugural Loan Fund for Credit Unions
Dallas, Texas – ALM First, a strategic partner for more than 350 financial institutions nationwide, has successfully launched a first of its kind loan fund ...