The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Strong Start At Nineteen

Desco Federal Credit Union

This is more of a steppingstone story. A 19-year-old member opened a checking account with us in June 2025, shortly after graduating high school. During senior year at Collins Career Center, he had started a paid internship that turned into full-time employment, giving him a strong start so early in life. Not long after opening […]

Financial Empowerment Can Start At Any Stage Of Life

Navy Federal Credit Union

Last fall, an older couple stopped by a financial wellness fair outside a Navy Federal Credit Union branch in Oceanside, CA. As the man stepped inside the branch, his wife lingered at the tables outside. She shared that her husband was a longtime member, but she had never had an account of her own. In […]

Stopping A Predatory Loan Before It Took Everything

A member came to the CDFI after being persuaded to take out a title loan to help her daughter. She is deaf and had long trusted her daughter with her finances, but the decision nearly cost her everything. Within days, she owed $4,900 under devastating terms: a 36-month loan at 203.39% interest, with monthly payments […]

A Refinance That Reduced The Strain

We Florida Financial Credit Union

A member applied to refinance a car loan to lower the monthly payment. The member had a monthly payment of $662 for 72 months at a rate of 11.50%. After refinancing with We Florida Financial, the member’s new payment was $472 per month at a rate of 7.94%. The member’s payment was reduced by $190 […]

Building Credit And Confidence One Step At A Time

Revity Federal Credit Union

A disabled 60-year-old member living on a fixed income came to us in January of 2025 needing funds to repair her car and purchase new tires. She had been introduced to us through a community seminar on budgeting for seniors. With a 515 credit score, no previous lending history with us, and some delinquencies that […]

A Timely Solution Before The Storm

We Florida Financial Credit Union

A member and his wife applied for a Home Equity Line of Credit to replace their roof and complete additional home repairs. Unfortunately, the loan request was denied due to insufficient income in relation to their debts. While discussing the loan decision, the members suggested adding their son and daughter to the application. This created […]

Other

Stephanie Schmidt Earns National Check Professional Accreditation

Corporate Central recently announced that Stephanie Schmidt, AAP, AFPP, NCP, CWCUL, CUDE, CCUE, CCUFC, CCCM, Vice President Member Experience, has ...
Other

CUES and TruStage® Announce Inaugural 2026 Leadership Pathways Cohort

CUES and TruStage® today announced the 25 credit union professionals selected for the inaugural CUES x TruStage Leadership Pathways cohort, ...
Making A Difference

Texas A&M IBE Students Raise $54,000 for Local Nonprofits

Student-led company teams pitched their unique business concepts to a panel of financial experts from Aggieland Credit Union. The credit ...
Making A Difference

SECU’s Statewide Network of 275 Branches to Serve as Collection Sites for Governor’s School Supply Drive

State Employees’ Credit Union (SECU) is pleased to announce its support for the 2026 Governor’s School Supply Drive, accepting donations ...
Strategic Partnerships

Tower Federal Credit Union Partners with Greenlight to Help Parents Raise Financially Smart Kids and Teens

Tower Federal Credit Union (Tower) today announced a partnership with Greenlight® Financial Technology, Inc. (Greenlight) to better serve families and ...
Other

Vizo Financial Announces Board Officers Following 2026 Annual Meeting

On June 17, 2026, Vizo Financial Corporate Credit Union held its 2026 Annual Meeting. Member credit unions participated virtually to ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 26, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

Worth Credit Union Names Katie Turner-Carr Senior Vice President – Chief People Officer

FORT WORTH, Texas – Worth Credit Union is pleased to announce the appointment of Katie Turner-Carr as SVP – Chief ...
Personnel Promotions

Ken Gardner Promoted to Vice President of Human Resources at Greater Texas|Aggieland Credit Union

Greater Texas|Aggieland Credit Union has named Ken Gardner as its new Vice President of Human Resources.
Making A Difference

Chartway Awards Directors’ Memorial Scholarships to 13 Student-Members

Chartway Credit Union is proud to announce the recipients of its 2026 Directors’ Memorial Scholarships. This year, Chartway expanded eligibility ...
Making A Difference

NASCUS Honors Janet Powell’s Distinguished Career and Service to the State Credit Union System

The National Association of State Credit Union Supervisors (NASCUS) recognizes and celebrates the remarkable career of Janet Powell, Chief of ...
Other

Credit union CDFI recertifications are beginning to be finalized

CU Strategic Planning helping over a quarter of CDFI credit unions recertify Credit unions can finally begin celebrating their Community ...
New Product Releases

eDOC Innovations Launches eDOC Chat Beta Program

eDOC Innovations announces the launch of the eDOC Chat Beta Program, providing credit unions with an opportunity to experience a ...
Other

Vizo Financial’s July 2026 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Charity Events

Birthday Benefit Bash hits a high note for North Bay youth music programs

The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of ...
Strategic Partnerships

Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies

Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions ...
Personnel Promotions

LAFCU promotes Steve Jorgensen to vice president of lending

LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s ...
Making A Difference

Sound Credit Union Recognizes 2026 Scholarship Recipients

TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State

SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships

SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Technology

Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union

Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
New Product Releases

Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro

Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Strategic Partnerships

Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls

Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 18, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

TDFCU Announces New CEO to Drive Its Vision Forward

Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Marketing

Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins

Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
Lending

One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined

LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Making A Difference

Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits

Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
Other

BECU expands further into South Puget Sound with new locations in Tumwater and Lacey

SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Other

Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year

Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Other

Stephanie Schmidt Earns National Check Professional Accreditation

Corporate Central recently announced that Stephanie Schmidt, AAP, AFPP, NCP, CWCUL, CUDE, CCUE, CCUFC, CCCM, Vice President Member Experience, has ...
Other

CUES and TruStage® Announce Inaugural 2026 Leadership Pathways Cohort

CUES and TruStage® today announced the 25 credit union professionals selected for the inaugural CUES x TruStage Leadership Pathways cohort, ...
Making A Difference

Texas A&M IBE Students Raise $54,000 for Local Nonprofits

Student-led company teams pitched their unique business concepts to a panel of financial experts from Aggieland Credit Union. The credit ...
Making A Difference

SECU’s Statewide Network of 275 Branches to Serve as Collection Sites for Governor’s School Supply Drive

State Employees’ Credit Union (SECU) is pleased to announce its support for the 2026 Governor’s School Supply Drive, accepting donations ...
Strategic Partnerships

Tower Federal Credit Union Partners with Greenlight to Help Parents Raise Financially Smart Kids and Teens

Tower Federal Credit Union (Tower) today announced a partnership with Greenlight® Financial Technology, Inc. (Greenlight) to better serve families and ...
Other

Vizo Financial Announces Board Officers Following 2026 Annual Meeting

On June 17, 2026, Vizo Financial Corporate Credit Union held its 2026 Annual Meeting. Member credit unions participated virtually to ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 26, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

Worth Credit Union Names Katie Turner-Carr Senior Vice President – Chief People Officer

FORT WORTH, Texas – Worth Credit Union is pleased to announce the appointment of Katie Turner-Carr as SVP – Chief ...
Personnel Promotions

Ken Gardner Promoted to Vice President of Human Resources at Greater Texas|Aggieland Credit Union

Greater Texas|Aggieland Credit Union has named Ken Gardner as its new Vice President of Human Resources.
Making A Difference

Chartway Awards Directors’ Memorial Scholarships to 13 Student-Members

Chartway Credit Union is proud to announce the recipients of its 2026 Directors’ Memorial Scholarships. This year, Chartway expanded eligibility ...
Making A Difference

NASCUS Honors Janet Powell’s Distinguished Career and Service to the State Credit Union System

The National Association of State Credit Union Supervisors (NASCUS) recognizes and celebrates the remarkable career of Janet Powell, Chief of ...
Other

Credit union CDFI recertifications are beginning to be finalized

CU Strategic Planning helping over a quarter of CDFI credit unions recertify Credit unions can finally begin celebrating their Community ...
New Product Releases

eDOC Innovations Launches eDOC Chat Beta Program

eDOC Innovations announces the launch of the eDOC Chat Beta Program, providing credit unions with an opportunity to experience a ...
Other

Vizo Financial’s July 2026 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Charity Events

Birthday Benefit Bash hits a high note for North Bay youth music programs

The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of ...
Strategic Partnerships

Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies

Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions ...
Personnel Promotions

LAFCU promotes Steve Jorgensen to vice president of lending

LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s ...
Making A Difference

Sound Credit Union Recognizes 2026 Scholarship Recipients

TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State

SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships

SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Technology

Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union

Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
New Product Releases

Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro

Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Strategic Partnerships

Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls

Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 18, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

TDFCU Announces New CEO to Drive Its Vision Forward

Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Marketing

Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins

Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
Lending

One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined

LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Making A Difference

Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits

Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
Other

BECU expands further into South Puget Sound with new locations in Tumwater and Lacey

SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Other

Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year

Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...

Stephanie Schmidt Earns National Check Professional Accreditation

Corporate Central recently announced that Stephanie Schmidt, AAP, AFPP, NCP, CWCUL, CUDE, CCUE, CCUFC, CCCM, Vice President Member Experience, has earned the National Check Professional ...

CUES and TruStage® Announce Inaugural 2026 Leadership Pathways Cohort

CUES and TruStage® today announced the 25 credit union professionals selected for the inaugural CUES x TruStage Leadership Pathways cohort, a year-long leadership development experience ...

Texas A&M IBE Students Raise $54,000 for Local Nonprofits

Student-led company teams pitched their unique business concepts to a panel of financial experts from Aggieland Credit Union. The credit union awarded essential start-up funding ...

SECU’s Statewide Network of 275 Branches to Serve as Collection Sites for Governor’s School Supply Drive

State Employees’ Credit Union (SECU) is pleased to announce its support for the 2026 Governor’s School Supply Drive, accepting donations at its statewide network of ...

Tower Federal Credit Union Partners with Greenlight to Help Parents Raise Financially Smart Kids and Teens

Tower Federal Credit Union (Tower) today announced a partnership with Greenlight® Financial Technology, Inc. (Greenlight) to better serve families and help the next generation build ...

Vizo Financial Announces Board Officers Following 2026 Annual Meeting

On June 17, 2026, Vizo Financial Corporate Credit Union held its 2026 Annual Meeting. Member credit unions participated virtually to hear reports, as well as ...
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