The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Simple Adjustment Boosts Earnings
When a member visited our branch, Nik went beyond the transaction. While reviewing the member’s account, he noticed a large balance in her primary share account earning minimal dividends. Understanding her preference for paper statements and in-person banking, Nik suggested moving part of her funds into her existing money market account for a higher dividend […]
A Reminder They’re Never Forgotten
Logix Federal Credit Union
At Logix, our WOW Program allows employees to go beyond transactions and create moments of genuine care. When a member came in confused about her account, she shared she was experiencing memory challenges after losing both her daughter and her mother. The member felt embarrassed when she couldn’t recall details, but the team member patiently […]
Spotting Red Flags Protects A Member
EECU equips our team with ongoing fraud prevention training so they can spot the warning signs of a scam early and protect the members who trust us as their financial institution. Recently, that training helped a quick-thinking representative ask the right questions and prevent a member from losing $20,000 to a romance scam. When a […]
Showing Up When Disaster Strikes
California Credit Union
When wildfires swept through parts of Los Angeles County, one California Credit Union member found himself facing more than property damage. Living on a fixed income of Social Security and retirement benefits, the uncertainty created immediate financial strain. California Credit Union’s Loan Solutions team recognized the urgency and stepped in. The team quickly put a […]
Supporting A Mother Through Loss
Logix Federal Credit Union
Through Logix’s WOW Program, team members are empowered to show care for members in meaningful, personal ways. When a mother visited the branch to request a loan for her son’s funeral, a team member took time to listen as she shared memories of her 20-year-old son and the impact he had on others. Our team […]
Language Support Fosters True Inclusion
Priscilla’s commitment to language support is more than a job — it’s a way to build genuine connections. She uses bilingual support regularly in her role, making sure every member feels welcome and understood. Priscilla had the chance to deliver holiday gifts to a family adopted by iQ. The mother’s gratitude was overwhelming, and her […]
Family Trust Foundation Hosts 18th Annual Charity Golf Tournament
The Family Trust Foundation, the charitable arm of Family Trust Federal Credit Union, announced today its upcoming Family Trust Charity ...
From Risk into Readiness: An Inside Look at Vizo Financial’s 2026 Risk Management Conference
Packed with educational sessions by risk management experts and opportunities to discuss ideas, as well as practical solutions, with credit ...
CUES Leadership & Organizational Services Brings Tailored Strategic Solutions to the Industry
Credit unions facing complex challenges now have a trusted industry advisor to turn to: CUES Leadership & Organizational Services.
NASCUS Opens Pierre Jay Award Nominations, Reveals 2026 Summit Agenda and Speakers
The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2026 Pierre Jay Award, the ...
ALM First Welcomes Matt Motyka as Director, Advisory Services
Dallas, Texas – ALM First, a strategic partner to more than 350 financial institutions nationwide, is pleased to welcome Matt ...
Free May 30 mixer to help entrepreneurs market their businesses
LANSING, Mich. — For many entrepreneurs, having a strong business idea is only the beginning. Knowing how to tell that ...
Greater Texas Credit Union Promotes Lisa Back to EVP
Greater Texas|Aggieland Credit Union has promoted Lisa Back, CFO, to Executive Vice President. Since joining the credit union in late ...
Harvard Federal Credit Union Selects Arkatechture as Its Data Analytics Partner
Harvard Federal Credit Union is Partnering with Arkatechture to Strengthen Data Strategy, Enhance Decision-Making, and Deliver Greater Value to Members
Redwood Credit Union celebrates local entrepreneurs during Small Business Month
During Small Business Month, Redwood Credit Union (RCU)—a full-service Northern California and Bay Area credit union providing personal and business ...
Baker Market Update – Week in Review: May 08, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Hometown Bank Selects Square 1 Credit Suite by Suntell
Hometown Bank has selected the Square 1 Credit Suite by Suntell as its commercial loan management solution, reinforcing its commitment ...
Indiana Members Credit Union Announces 10th Anniversary Cancer Awareness Card Beneficiary
Indiana Members Credit Union is proud to celebrate the 10th anniversary of its Cancer Awareness Debit Card by naming Pink ...
Fort Worth Community Credit Union Announces Name Change to Worth Credit Union
Fort Worth, Texas — May 1, 2026 — Fort Worth Community Credit Union is proud to announce that it will ...
Coastal Credit Union Hosts Financial Education Field Trip for Title I Students at Coastal Music Park
Coastal Credit Union welcomed more than 60 students and volunteers to the Coastal Credit Union Music Park on Wednesday, May ...
Vizo Financial and TCT Risk Solutions Announce Strategic Partnership to Enhance Risk Management Offerings
A new partnership between Vizo Financial and TCT Risk Solutions gives credit unions access to specialized risk management solutions. The ...
Redwood Credit Union Elects Board of Directors
Redwood Credit Union recently re-elected volunteer board members Debra Watts, David Gouin, and M. Christina Rivera.
CASE Credit Union and Team One Credit Union Announce Strategic Partnership
CASE Credit Union and Team One Credit Union announce a strategic partnership and planned merger, bringing together two Michigan-based credit ...
Alogent Earns Three Finalist Nominations at the 2026 PayTech Awards for AI Driven Fraud Prevention and Consumer and Business Payments
Alogent has been named a finalist in three categories at the PayTech Awards, earning recognition for Best AI Solution – ...
Quavo Fraud & Disputes Intelligence Report: Spirit Airlines Shutdown Triggers 1,000% Surge in Chargeback Claims Across Issuer Network
Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced ...
Meriwest Credit Union Celebrates 65 Years of Member Focused Service
We’re proud to celebrate 65 years of partnership, progress, and community impact. From our roots serving IBM employees to supporting ...
LAFCU celebrates graduates of financial education program aimed at strengthening community financial stability
LANSING, Mich. — For many participants, the Pathway to Financial Transformation program represents more than financial education — it’s a ...
Employee-Led Giving at 3Rivers Drives $1.5M+ in Community Impact
I’m sharing a story from 3Rivers Credit Union on how our employee-led giving campaign has generated more than $1.5 million ...
One Nevada Named a 2026 USA TODAY Top Workplaces Winner
LAS VEGAS, NV. – One Nevada Credit Union has been named a 2026 USA TODAY Top Workplaces Winner, joining an ...
LAFCU offering $10,000 in grants to help individuals improve their financial futures
LANSING, Mich. — For many people, financial progress can be undone by one medical bill, one high-interest balance or one ...
CU STUDENT CHOICE MARKS 18 YEARS OF SERVICE WITH WORDS OF WISDOM AND SCHOLARSHIP DOLLARS
CU Student Choice, the leading provider of education financing solutions for credit unions, marked its 18th anniversary on May 5 ...
Family Trust Federal Credit Union Renames Charitable Foundation
Family Trust Federal Credit Union (Family Trust) announced today that it has renamed its charitable foundation, formerly known as the ...
TW Lending Group Selects Square 1 Credit Suite by Suntell
TW Lending Group has selected the Square 1 Credit Suite by Suntell as its loan management solution, reinforcing its commitment ...
Tina Muth Promoted to Market President of Aggieland Credit Union
Greater Texas Credit Union has promoted Tina Muth as Market President, leading strategic expansion and operations for the Aggieland Credit ...
Peach State FCU C.A.R.E.S. Foundation Announces 2026 Recipients for Annual Scholarship Program
LAWRENCEVILLE, GA (May 1, 2026) – The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its ...
Baker Market Update – Week in Review: May 01, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Family Trust Foundation Hosts 18th Annual Charity Golf Tournament
The Family Trust Foundation, the charitable arm of Family Trust Federal Credit Union, announced today its upcoming Family Trust Charity ...
From Risk into Readiness: An Inside Look at Vizo Financial’s 2026 Risk Management Conference
Packed with educational sessions by risk management experts and opportunities to discuss ideas, as well as practical solutions, with credit ...
CUES Leadership & Organizational Services Brings Tailored Strategic Solutions to the Industry
Credit unions facing complex challenges now have a trusted industry advisor to turn to: CUES Leadership & Organizational Services.
NASCUS Opens Pierre Jay Award Nominations, Reveals 2026 Summit Agenda and Speakers
The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2026 Pierre Jay Award, the ...
ALM First Welcomes Matt Motyka as Director, Advisory Services
Dallas, Texas – ALM First, a strategic partner to more than 350 financial institutions nationwide, is pleased to welcome Matt ...
Free May 30 mixer to help entrepreneurs market their businesses
LANSING, Mich. — For many entrepreneurs, having a strong business idea is only the beginning. Knowing how to tell that ...
Greater Texas Credit Union Promotes Lisa Back to EVP
Greater Texas|Aggieland Credit Union has promoted Lisa Back, CFO, to Executive Vice President. Since joining the credit union in late ...
Harvard Federal Credit Union Selects Arkatechture as Its Data Analytics Partner
Harvard Federal Credit Union is Partnering with Arkatechture to Strengthen Data Strategy, Enhance Decision-Making, and Deliver Greater Value to Members
Redwood Credit Union celebrates local entrepreneurs during Small Business Month
During Small Business Month, Redwood Credit Union (RCU)—a full-service Northern California and Bay Area credit union providing personal and business ...
Baker Market Update – Week in Review: May 08, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Hometown Bank Selects Square 1 Credit Suite by Suntell
Hometown Bank has selected the Square 1 Credit Suite by Suntell as its commercial loan management solution, reinforcing its commitment ...
Indiana Members Credit Union Announces 10th Anniversary Cancer Awareness Card Beneficiary
Indiana Members Credit Union is proud to celebrate the 10th anniversary of its Cancer Awareness Debit Card by naming Pink ...
Fort Worth Community Credit Union Announces Name Change to Worth Credit Union
Fort Worth, Texas — May 1, 2026 — Fort Worth Community Credit Union is proud to announce that it will ...
Coastal Credit Union Hosts Financial Education Field Trip for Title I Students at Coastal Music Park
Coastal Credit Union welcomed more than 60 students and volunteers to the Coastal Credit Union Music Park on Wednesday, May ...
Vizo Financial and TCT Risk Solutions Announce Strategic Partnership to Enhance Risk Management Offerings
A new partnership between Vizo Financial and TCT Risk Solutions gives credit unions access to specialized risk management solutions. The ...
Redwood Credit Union Elects Board of Directors
Redwood Credit Union recently re-elected volunteer board members Debra Watts, David Gouin, and M. Christina Rivera.
CASE Credit Union and Team One Credit Union Announce Strategic Partnership
CASE Credit Union and Team One Credit Union announce a strategic partnership and planned merger, bringing together two Michigan-based credit ...
Alogent Earns Three Finalist Nominations at the 2026 PayTech Awards for AI Driven Fraud Prevention and Consumer and Business Payments
Alogent has been named a finalist in three categories at the PayTech Awards, earning recognition for Best AI Solution – ...
Quavo Fraud & Disputes Intelligence Report: Spirit Airlines Shutdown Triggers 1,000% Surge in Chargeback Claims Across Issuer Network
Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced ...
Meriwest Credit Union Celebrates 65 Years of Member Focused Service
We’re proud to celebrate 65 years of partnership, progress, and community impact. From our roots serving IBM employees to supporting ...
LAFCU celebrates graduates of financial education program aimed at strengthening community financial stability
LANSING, Mich. — For many participants, the Pathway to Financial Transformation program represents more than financial education — it’s a ...
Employee-Led Giving at 3Rivers Drives $1.5M+ in Community Impact
I’m sharing a story from 3Rivers Credit Union on how our employee-led giving campaign has generated more than $1.5 million ...
One Nevada Named a 2026 USA TODAY Top Workplaces Winner
LAS VEGAS, NV. – One Nevada Credit Union has been named a 2026 USA TODAY Top Workplaces Winner, joining an ...
LAFCU offering $10,000 in grants to help individuals improve their financial futures
LANSING, Mich. — For many people, financial progress can be undone by one medical bill, one high-interest balance or one ...
CU STUDENT CHOICE MARKS 18 YEARS OF SERVICE WITH WORDS OF WISDOM AND SCHOLARSHIP DOLLARS
CU Student Choice, the leading provider of education financing solutions for credit unions, marked its 18th anniversary on May 5 ...
Family Trust Federal Credit Union Renames Charitable Foundation
Family Trust Federal Credit Union (Family Trust) announced today that it has renamed its charitable foundation, formerly known as the ...
TW Lending Group Selects Square 1 Credit Suite by Suntell
TW Lending Group has selected the Square 1 Credit Suite by Suntell as its loan management solution, reinforcing its commitment ...
Tina Muth Promoted to Market President of Aggieland Credit Union
Greater Texas Credit Union has promoted Tina Muth as Market President, leading strategic expansion and operations for the Aggieland Credit ...
Peach State FCU C.A.R.E.S. Foundation Announces 2026 Recipients for Annual Scholarship Program
LAWRENCEVILLE, GA (May 1, 2026) – The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its ...
Baker Market Update – Week in Review: May 01, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Family Trust Foundation Hosts 18th Annual Charity Golf Tournament
The Family Trust Foundation, the charitable arm of Family Trust Federal Credit Union, announced today its upcoming Family Trust Charity Golf Tournament, set to take ...
From Risk into Readiness: An Inside Look at Vizo Financial’s 2026 Risk Management Conference
Packed with educational sessions by risk management experts and opportunities to discuss ideas, as well as practical solutions, with credit union professionals, Vizo Financial’s 2026 ...
CUES Leadership & Organizational Services Brings Tailored Strategic Solutions to the Industry
Credit unions facing complex challenges now have a trusted industry advisor to turn to: CUES Leadership & Organizational Services.
NASCUS Opens Pierre Jay Award Nominations, Reveals 2026 Summit Agenda and Speakers
The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2026 Pierre Jay Award, the association’s highest recognition for individuals, ...
ALM First Welcomes Matt Motyka as Director, Advisory Services
Dallas, Texas – ALM First, a strategic partner to more than 350 financial institutions nationwide, is pleased to welcome Matt Motyka as a new Director, ...
Free May 30 mixer to help entrepreneurs market their businesses
LANSING, Mich. — For many entrepreneurs, having a strong business idea is only the beginning. Knowing how to tell that story, reach customers and build ...