A member visited the branch requesting help initiating a wire transfer. When Marina sat down with him, she began by asking about the purpose of the transfer. He shared that the money was intended to help his granddaughter with her education. Marina noticed he had recently consolidated his savings into one account and was attempting […]

RVA Financial Federal Credit Union has proudly granted $4.1 million in mortgages, enabling residents of the City of Richmond to achieve their dreams of homeownership. We have a truly inspiring success story featuring one of our members who re-entered society after being in the corrections system. Through our credit coaching, he increased his credit score […]

After his wife passed on, a member came in just as lost as he could be. In their 60 years of marriage, she’d always handled the finances, and he didn’t even know where to start. He’d gathered up what he could —including her death certificate — but you could see plain as day he was […]

About a year ago, Cherie worked with a non‑member who wanted to refinance an auto loan from Santander with a monthly payment of $603. At the time, his credit score was low, and although he was approved, the interest rate came in at 15%. Rather than stopping there, Cherie took time to have a meaningful […]

Some moments remind us how far a team will go to support a member’s wellbeing. A member urgently needed financing for an accessible vehicle large enough for his two grandchildren, both of whom use wheelchairs. His current vehicle was unsafe, and the family was leaving for a long-planned vacation in two days. He needed a […]

Our team member Maddy recently assisted a 75-year-old member who contacted Patelco with concerns about a potentially compromised card linked to Apple Pay. The member was confused and worried, as she still had the physical card in her possession and did not understand how fraud could occur. Maddy took the time to patiently explain how […]