About a year ago, Cherie worked with a non‑member who wanted to refinance an auto loan from Santander with a monthly payment of $603. At the time, his credit score was low, and although he was approved, the interest rate came in at 15%. Rather than stopping there, Cherie took time to have a meaningful […]

Some moments remind us how far a team will go to support a member’s wellbeing. A member urgently needed financing for an accessible vehicle large enough for his two grandchildren, both of whom use wheelchairs. His current vehicle was unsafe, and the family was leaving for a long-planned vacation in two days. He needed a […]

Our team member Maddy recently assisted a 75-year-old member who contacted Patelco with concerns about a potentially compromised card linked to Apple Pay. The member was confused and worried, as she still had the physical card in her possession and did not understand how fraud could occur. Maddy took the time to patiently explain how […]

Some of the most meaningful moments happen quietly, through steady care over time. Dee Cordova, senior service center manager, supported a member facing overwhelming medical and financial hardship. He was living with Lewy Body Disease and early onset Parkinson’s, had fallen behind on bills, and was trapped in a predatory high-interest loan that was draining […]

Each year we capture stories from our more than 280,000 members and ask them about the impact Nusenda has had on their financial journeys. Learn more at Nusenda.org. Watch Jesse’s story.

A member visited our Lafayette branch requesting to wire $29,500 to her niece. As the Senior Advocate asked routine questions, the member appeared confused and uneasy. A review of the account revealed another red flag — a $50,000 wire had been sent just days earlier. Concerned, the Advocate contacted the trusted contact listed on the […]