The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Leading With Care When It Matters Most
For our team member Bettie, what was a routine request quickly became something more. One day, a member approached Bettie at the front line and asked to withdraw $2,000 from her savings. Although this was a routine transaction for the member, Bettie noticed she seemed unusually anxious. “I gently asked if anyone was pressuring her […]
Saving A Grieving Widow From A Scam
A couple weeks ago TDECU received this feedback from a member: “Madison and Brook have been performing exceptionally hard for me. I lost my husband and without Brook I would not have been able to bury him. Brook and Madison took care of my finances when I had a scam that almost took all my […]
Marine Hockey Team Builds Stronger Bonds On And Off The Ice
Navy Federal Credit Union
Ten years ago, Marine Tyler Bluder revived a hockey team for U.S. Marines, turning sticks and pucks into a way to keep the brotherhood alive. Today, the team brings veterans together from across the country not only to compete, but also to connect. Instead of hotels and restaurants, they share rental homes and home-cooked meals, […]
From Housing Crisis To Keys In Hand
Plus Credit Union
The “W” family has been part of our credit union for more than 22 years. What started as a connection through family has grown into a relationship built on trust, familiarity, and being there when it matters most. When their landlord unexpectedly sold their apartment, the family was given just 30 days to move. With […]
Vigilance Uncovers A Vishing Scheme
Navy Federal Credit Union
When Monae A., a member service representative at Navy Federal Credit Union, received a call requesting a $12,500 member-to-member transfer, everything initially seemed legitimate — the caller even provided the correct one-time passcode (OTP). Yet Monae sensed something was off. As she asked additional questions, inconsistencies emerged. The caller stalled and provided details that didn’t match Navy Federal’s records. “The […]
Member Service Representative Prevents Fraud Loss Of $165,000
Navy Federal Credit Union
When Devina H., a member service representative mentor at Navy Federal Credit Union, received a call requesting a $2,100 Zelle transfer, her fraud instincts kicked in. The caller provided basic details but failed verification steps. Devina noticed another red flag: the caller seemed to impersonate someone with a deep voice. She declined the transaction and […]
Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center
Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award
Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Baker Market Update – Week in Review: June 05, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event
Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches
SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning
All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026
The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND BAXTER CREDIT UNION (BCU)
HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing
Alogent announced today that Centris Federal Credit Union, a $1.5 billion, Omaha-based financial institution, has selected Unify to modernize enterprise ...
Hartford Federal Credit Union Chooses Synergent as Partner for Core Processing and Integrated Services
WESTBROOK, ME (June 3, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing agreement with ...
Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report
Landmark Benchmark Study Reveals How AI-Powered Dispute Management Is Closing the Gap Between Industry Average and Best-in-Class Performance
Credit Unions Reach 250+ Shared Member Stories Reflecting The People-First Purpose Of The Movement
Washington, DC – Callahan & Associates announced that The Member Story Project has surpassed 250 published stories, a milestone that ...
NASCUS Urges Regulatory Modernization and Greater Clarity for State-Chartered Credit Unions in Comments to NCUA
The National Association of State Credit Union Supervisors (NASCUS) submitted a comment letter to the National Credit Union Administration (NCUA) ...
Coastal Credit Union Hires Allison Liston, VP of Legal and Compliance
Coastal Credit Union has hired Allison Liston as its new Vice President of Legal and Compliance. She will lead the ...
Coastal Credit Union Now Live with CashBack+ Credit Card Rewards
NEW YORK, NY – June 3, 2026 – Today, Coastal Credit Union announced an expanded partnership with Prizeout, going live ...
Tower Federal Credit Union & TowerCares Foundation Launch $250,000 for a Brighter America: A New Community Giving Initiative Supporting Military, Veterans, and Children in Need
Tower Federal Credit Union today announced the launch of $250,000 for a Brighter America, a new community giving initiative celebrating ...
Illinois Credit Union League Applauds Passage of Legislation Extending Implementation of the Interchange Fee Prohibition Act to July 1, 2027
The Illinois Credit Union League applauds passage of SB 3645, legislation that extends implementation of the Interchange Fee Prohibition Act ...
Baker Market Update – Week in Review: May 29, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Vizo Financial’s June 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
LAFCU awards $20,000 in scholarships through annual essay contest
LANSING, Mich. — LAFCU, a Michigan-based credit union, is proud to announce the winners of its 2026 Write to Educate ...
SchoolsFirst FCU Partners with Classroom of the Future Foundation to Celebrate 23rd Annual Innovation in Education Awards
SchoolsFirst Federal Credit Union joined Classroom of the Future Foundation (CFF) to honor educators, students and community partners at the ...
Chartway Wins Eight 2026 Top Workplaces Culture Excellence and Industry Awards
Chartway Credit Union is pleased to announce it is a 2026 Top Workplaces Culture Excellence and Industry Award winner for ...
eDOC Innovations Hosts Successful Advanced Fraud Solutions TrueChecks Webinar Focused on Fraud Prevention for Financial Institutions
eDOC conducted a webinar webinar in partnership with Advanced Fraud Solutions (AFS), highlighting the powerful capabilities of the AFS TrueChecks® ...
Corporate One Names Jeff Blake Senior Vice President, Head of Human Resources
Corporate One Federal Credit Union announced that Jeff Blake will join the organization as Senior Vice President (SVP), Head of ...
Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center
Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award
Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Baker Market Update – Week in Review: June 05, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event
Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches
SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning
All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026
The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND BAXTER CREDIT UNION (BCU)
HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing
Alogent announced today that Centris Federal Credit Union, a $1.5 billion, Omaha-based financial institution, has selected Unify to modernize enterprise ...
Hartford Federal Credit Union Chooses Synergent as Partner for Core Processing and Integrated Services
WESTBROOK, ME (June 3, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing agreement with ...
Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report
Landmark Benchmark Study Reveals How AI-Powered Dispute Management Is Closing the Gap Between Industry Average and Best-in-Class Performance
Credit Unions Reach 250+ Shared Member Stories Reflecting The People-First Purpose Of The Movement
Washington, DC – Callahan & Associates announced that The Member Story Project has surpassed 250 published stories, a milestone that ...
NASCUS Urges Regulatory Modernization and Greater Clarity for State-Chartered Credit Unions in Comments to NCUA
The National Association of State Credit Union Supervisors (NASCUS) submitted a comment letter to the National Credit Union Administration (NCUA) ...
Coastal Credit Union Hires Allison Liston, VP of Legal and Compliance
Coastal Credit Union has hired Allison Liston as its new Vice President of Legal and Compliance. She will lead the ...
Coastal Credit Union Now Live with CashBack+ Credit Card Rewards
NEW YORK, NY – June 3, 2026 – Today, Coastal Credit Union announced an expanded partnership with Prizeout, going live ...
Tower Federal Credit Union & TowerCares Foundation Launch $250,000 for a Brighter America: A New Community Giving Initiative Supporting Military, Veterans, and Children in Need
Tower Federal Credit Union today announced the launch of $250,000 for a Brighter America, a new community giving initiative celebrating ...
Illinois Credit Union League Applauds Passage of Legislation Extending Implementation of the Interchange Fee Prohibition Act to July 1, 2027
The Illinois Credit Union League applauds passage of SB 3645, legislation that extends implementation of the Interchange Fee Prohibition Act ...
Baker Market Update – Week in Review: May 29, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Vizo Financial’s June 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
LAFCU awards $20,000 in scholarships through annual essay contest
LANSING, Mich. — LAFCU, a Michigan-based credit union, is proud to announce the winners of its 2026 Write to Educate ...
SchoolsFirst FCU Partners with Classroom of the Future Foundation to Celebrate 23rd Annual Innovation in Education Awards
SchoolsFirst Federal Credit Union joined Classroom of the Future Foundation (CFF) to honor educators, students and community partners at the ...
Chartway Wins Eight 2026 Top Workplaces Culture Excellence and Industry Awards
Chartway Credit Union is pleased to announce it is a 2026 Top Workplaces Culture Excellence and Industry Award winner for ...
eDOC Innovations Hosts Successful Advanced Fraud Solutions TrueChecks Webinar Focused on Fraud Prevention for Financial Institutions
eDOC conducted a webinar webinar in partnership with Advanced Fraud Solutions (AFS), highlighting the powerful capabilities of the AFS TrueChecks® ...
Corporate One Names Jeff Blake Senior Vice President, Head of Human Resources
Corporate One Federal Credit Union announced that Jeff Blake will join the organization as Senior Vice President (SVP), Head of ...
Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center
Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, marking the organization’s first ground-up ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact Report. Results spotlighted the completion ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business Journal for the seventh year ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as Vice President of Marketing. In ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including member growth, branch and field ...