The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Clothes And Kindness For A Member In Need

Affinity Plus Federal Credit Union

When Sarah walked into the Winona branch to open a new account, no one expected how much her visit would impact the day. She didn’t have proof of address, so after chatting with Neelie, she headed to the Winona State Housing office and returned shortly after. While waiting, staff overheard Sarah on the phone with […]

A Person, Not A Checklist

Affinity Plus Federal Credit Union

Anissa Keyes Powell founded Arubah Emotional Health Services to provide culturally responsive care for marginalized communities, integrating therapy and indigenous healing and expanding through partnerships to deliver mental health support where it’s needed most. Anissa’s entrepreneurial spirit also led her to purchase and renovate the Northside Epicenter, a 20,000-square-foot historic building that now houses 14 […]

Out-Of-This-World Member Service

Affinity Plus Federal Credit Union

Vanessa’s journey to increasing her credit score in two months started with a phone call about outer space. More specifically, a phone call about Affinity Plus employees in Bemidji potentially taking a celebratory outing to the Headwaters Science Center’s Starlab, a portable planetarium that gives a front-row seat to the stars. Vanessa works at the […]

A Single Mother Achieves Her Dream Of Homeownership

Commodore Perry Federal Credit Union

A single mother came to Commodore Perry FCU overwhelmed and discouraged. With her children’s father incarcerated, she was juggling two jobs, falling behind on rent, frequently overdrawing her account, and unable to break the cycle of paycheck-to-paycheck living. Even so, she maintained an auto loan and direct deposit with us, and when she needed a […]

Stopping Foreclosure In Its Tracks. No Cartwheels Required.

Brewster Federal Credit Union

In mid-October, a member contacted me about a loan to purchase his aunt’s house. His aunt asked him if he wanted to buy her house from her for $6,000.00, based on a tax foreclosure sale that would be taking place on Oct. 31, 2025. If he paid the $6,000.00 owed in back taxes, that would […]

Quick Thinking And Sound Systems Prevent Heartbreak

Logix Federal Credit Union

A member of Logix was in the process of buying their first home. They were excited that their hard work of saving and preparing was finally paying off. They received instructions by email from an escrow company on where to send their down payment and closing funds. To their shock, they were notified by our […]

Making A Difference

LAFCU awards $20,000 in scholarships through annual essay contest

LANSING, Mich. — LAFCU, a Michigan-based credit union, is proud to announce the winners of its 2026 Write to Educate ...
Other

SchoolsFirst FCU Partners with Classroom of the Future Foundation to Celebrate 23rd Annual Innovation in Education Awards

SchoolsFirst Federal Credit Union joined Classroom of the Future Foundation (CFF) to honor educators, students and community partners at the ...
Other

Chartway Wins Eight 2026 Top Workplaces Culture Excellence and Industry Awards

Chartway Credit Union is pleased to announce it is a 2026 Top Workplaces Culture Excellence and Industry Award winner for ...
Strategic Partnerships

eDOC Innovations Hosts Successful Advanced Fraud Solutions TrueChecks Webinar Focused on Fraud Prevention for Financial Institutions

eDOC conducted a webinar webinar in partnership with Advanced Fraud Solutions (AFS), highlighting the powerful capabilities of the AFS TrueChecks® ...
Operations & HR

Corporate One Names Jeff Blake Senior Vice President, Head of Human Resources

Corporate One Federal Credit Union announced that Jeff Blake will join the organization as Senior Vice President (SVP), Head of ...
Making A Difference

Gulf Winds Celebrates Older Americans Month with $5,000 Donation to the Escambia County Alabama Area Agency on Aging

Pensacola, Florida (May 27, 2026) – In celebration of Older Americans Month, Gulf Winds made a $5,000 donation to the ...
Making A Difference

CREDIT UNION OF COLORADO FOUNDATION AWARDS $110,000 IN COLLEGE SCHOLARSHIPS

Credit Union of Colorado Foundation is proud to announce the 2026 winners of its annual college scholarship program. The Foundation ...
Investments

Chartway Credit Union Continues Growth with Two New Branches

Chartway Credit Union continues to build on its momentum of strategic growth and community investment with the upcoming grand openings ...
Making A Difference

Gulf Winds Foundation Awards up to $45,000 in Scholarships to Five Members

Pensacola, Florida (May 26, 2026) – The Gulf Winds Foundation is proud to announce that it recently awarded up to ...
Other

SchoolsFirst Federal Credit Union Celebrates School Employee Appreciation Night at May 1 Angels Game

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, sponsored ...
Operations & HR

Tower Federal Credit Union Earns Great Place to Work® Certification™ Eight Years in a Row!

Tower Federal Credit Union is proud to be Certified™ by Great Place to Work® for the eighth year in a ...
Personnel Promotions

Gulf Winds Credit Union Strengthens Senior Leadership Team with Executive Promotions

Gulf Winds Credit Union Strengthens Senior Leadership Team with Executive Promotions Pensacola, Florida (May 20, 2025) – As part of ...
Strategic Partnerships

CUNA Strategic Services and Association of Vermont Credit Unions Launch Statewide Initiative to Drive Credit Union Growth, Combat Fraud, and Accelerate Innovation

CUNA Strategic Services (CSS) and the Association of Vermont Credit Unions (League) Services Corporation today announced a collaborative, statewide initiative ...
Operations & HR

BCU EARNS 2026-2027 GREAT PLACE TO WORK CERTIFICATION™

BCU is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current ...
Other

Corporate Central Holds 45th Annual Meeting and Announces Board of Directors

Corporate Central brought together credit union leaders for its 45th annual meeting on Thursday, May 14, at the Monona Terrace ...
Personnel Promotions

Sharetec Appoints New Chief Revenue Officer to Drive Transformational Growth

Sharetec, an innovative digital banking and core processing software company serving credit unions, has appointed Gary Napotnik as Chief Revenue ...
Operations & HR

Justice Federal Credit Union Announces Strong First Quarter 2026 Results and Continued Member Impact

As many American households continue to face inflation, rising energy costs, and economic uncertainty, Justice Federal Credit Union (Justice Federal) ...
Making A Difference

Girl Scouts Visit Peach State Federal Credit Union’s Abbeville Branch to Earn Financial Literacy Badge

Peach State Federal Credit Union recently welcomed a local Girl Scout troop to its Abbeville Branch for a hands-on financial ...
Investments

Tower Wealth Management Surpasses $1 Billion in Brokerage and Advisory Assets

Tower Wealth Management, the financial and investment services group located at Tower Federal Credit Union, announced today that it has ...
Other

Barbara Brooks, Teacher at Shriners Children’s Hospital in partnership with the Sacramento City Unified School District, Named 2025/2026 ABC10’s Teacher of the Year

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, in ...
Personnel Promotions

CoVantage Credit Union Announces Appointment of Matt Kaudy as President and CEO

CoVantage Credit Union today announced that, following a nationwide search, Matt Kaudy has been appointed President and Chief Executive Officer, ...
Making A Difference

Chris Felton Receives One of the Credit Union Industry’s Highest Honors

Corporate Central is proud to announce that Chris Felton, President/CEO, has been named a 2026 Credit Union House Hall of ...
Technology

$59 Billion State Employees’ Credit Union Signs with Corelation, Selecting the KeyStone Core to Enhance its Member Service Experience

State Employees’ Credit Union (SECU) has signed with credit union core processor Corelation, Inc., announcing plans to convert to the ...
Strategic Partnerships

$59 Billion State Employees’ Credit Union Signs with Corelation, Selecting the KeyStone Core to Enhance its Member Service Experience

State Employees’ Credit Union (SECU) has signed with credit union core processor Corelation, Inc., announcing plans to convert to the ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 15, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...

Credit Unions Demonstrate Strength And Stability In First Quarter 2026

Washington, DC – At a time when many American households are facing persistent inflation, rising energy costs, and economic uncertainty, the ...
Operations & HR

Gulf Winds Welcomes Pete Lauter as Vice President of Wealth Management

Pensacola, Florida (May 14, 2026) – Gulf Winds Credit Union is pleased to announce that Pete Lauter has joined the ...
Making A Difference

Coastal Credit Union Foundation Announces $300k in Grants for Q1 2026

The Coastal Credit Union Foundation has awarded $310,500 to 20 nonprofits in North Carolina during its Q1 2026 grant cycle. ...
Charity Events

Family Trust Foundation Hosts 18th Annual Charity Golf Tournament

The Family Trust Foundation, the charitable arm of Family Trust Federal Credit Union, announced today its upcoming Family Trust Charity ...
Other

From Risk into Readiness: An Inside Look at Vizo Financial’s 2026 Risk Management Conference

Packed with educational sessions by risk management experts and opportunities to discuss ideas, as well as practical solutions, with credit ...
Making A Difference

LAFCU awards $20,000 in scholarships through annual essay contest

LANSING, Mich. — LAFCU, a Michigan-based credit union, is proud to announce the winners of its 2026 Write to Educate ...
Other

SchoolsFirst FCU Partners with Classroom of the Future Foundation to Celebrate 23rd Annual Innovation in Education Awards

SchoolsFirst Federal Credit Union joined Classroom of the Future Foundation (CFF) to honor educators, students and community partners at the ...
Other

Chartway Wins Eight 2026 Top Workplaces Culture Excellence and Industry Awards

Chartway Credit Union is pleased to announce it is a 2026 Top Workplaces Culture Excellence and Industry Award winner for ...
Strategic Partnerships

eDOC Innovations Hosts Successful Advanced Fraud Solutions TrueChecks Webinar Focused on Fraud Prevention for Financial Institutions

eDOC conducted a webinar webinar in partnership with Advanced Fraud Solutions (AFS), highlighting the powerful capabilities of the AFS TrueChecks® ...
Operations & HR

Corporate One Names Jeff Blake Senior Vice President, Head of Human Resources

Corporate One Federal Credit Union announced that Jeff Blake will join the organization as Senior Vice President (SVP), Head of ...
Making A Difference

Gulf Winds Celebrates Older Americans Month with $5,000 Donation to the Escambia County Alabama Area Agency on Aging

Pensacola, Florida (May 27, 2026) – In celebration of Older Americans Month, Gulf Winds made a $5,000 donation to the ...
Making A Difference

CREDIT UNION OF COLORADO FOUNDATION AWARDS $110,000 IN COLLEGE SCHOLARSHIPS

Credit Union of Colorado Foundation is proud to announce the 2026 winners of its annual college scholarship program. The Foundation ...
Investments

Chartway Credit Union Continues Growth with Two New Branches

Chartway Credit Union continues to build on its momentum of strategic growth and community investment with the upcoming grand openings ...
Making A Difference

Gulf Winds Foundation Awards up to $45,000 in Scholarships to Five Members

Pensacola, Florida (May 26, 2026) – The Gulf Winds Foundation is proud to announce that it recently awarded up to ...
Other

SchoolsFirst Federal Credit Union Celebrates School Employee Appreciation Night at May 1 Angels Game

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, sponsored ...
Operations & HR

Tower Federal Credit Union Earns Great Place to Work® Certification™ Eight Years in a Row!

Tower Federal Credit Union is proud to be Certified™ by Great Place to Work® for the eighth year in a ...
Personnel Promotions

Gulf Winds Credit Union Strengthens Senior Leadership Team with Executive Promotions

Gulf Winds Credit Union Strengthens Senior Leadership Team with Executive Promotions Pensacola, Florida (May 20, 2025) – As part of ...
Strategic Partnerships

CUNA Strategic Services and Association of Vermont Credit Unions Launch Statewide Initiative to Drive Credit Union Growth, Combat Fraud, and Accelerate Innovation

CUNA Strategic Services (CSS) and the Association of Vermont Credit Unions (League) Services Corporation today announced a collaborative, statewide initiative ...
Operations & HR

BCU EARNS 2026-2027 GREAT PLACE TO WORK CERTIFICATION™

BCU is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current ...
Other

Corporate Central Holds 45th Annual Meeting and Announces Board of Directors

Corporate Central brought together credit union leaders for its 45th annual meeting on Thursday, May 14, at the Monona Terrace ...
Personnel Promotions

Sharetec Appoints New Chief Revenue Officer to Drive Transformational Growth

Sharetec, an innovative digital banking and core processing software company serving credit unions, has appointed Gary Napotnik as Chief Revenue ...
Operations & HR

Justice Federal Credit Union Announces Strong First Quarter 2026 Results and Continued Member Impact

As many American households continue to face inflation, rising energy costs, and economic uncertainty, Justice Federal Credit Union (Justice Federal) ...
Making A Difference

Girl Scouts Visit Peach State Federal Credit Union’s Abbeville Branch to Earn Financial Literacy Badge

Peach State Federal Credit Union recently welcomed a local Girl Scout troop to its Abbeville Branch for a hands-on financial ...
Investments

Tower Wealth Management Surpasses $1 Billion in Brokerage and Advisory Assets

Tower Wealth Management, the financial and investment services group located at Tower Federal Credit Union, announced today that it has ...
Other

Barbara Brooks, Teacher at Shriners Children’s Hospital in partnership with the Sacramento City Unified School District, Named 2025/2026 ABC10’s Teacher of the Year

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, in ...
Personnel Promotions

CoVantage Credit Union Announces Appointment of Matt Kaudy as President and CEO

CoVantage Credit Union today announced that, following a nationwide search, Matt Kaudy has been appointed President and Chief Executive Officer, ...
Making A Difference

Chris Felton Receives One of the Credit Union Industry’s Highest Honors

Corporate Central is proud to announce that Chris Felton, President/CEO, has been named a 2026 Credit Union House Hall of ...
Technology

$59 Billion State Employees’ Credit Union Signs with Corelation, Selecting the KeyStone Core to Enhance its Member Service Experience

State Employees’ Credit Union (SECU) has signed with credit union core processor Corelation, Inc., announcing plans to convert to the ...
Strategic Partnerships

$59 Billion State Employees’ Credit Union Signs with Corelation, Selecting the KeyStone Core to Enhance its Member Service Experience

State Employees’ Credit Union (SECU) has signed with credit union core processor Corelation, Inc., announcing plans to convert to the ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 15, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...

Credit Unions Demonstrate Strength And Stability In First Quarter 2026

Washington, DC – At a time when many American households are facing persistent inflation, rising energy costs, and economic uncertainty, the ...
Operations & HR

Gulf Winds Welcomes Pete Lauter as Vice President of Wealth Management

Pensacola, Florida (May 14, 2026) – Gulf Winds Credit Union is pleased to announce that Pete Lauter has joined the ...
Making A Difference

Coastal Credit Union Foundation Announces $300k in Grants for Q1 2026

The Coastal Credit Union Foundation has awarded $310,500 to 20 nonprofits in North Carolina during its Q1 2026 grant cycle. ...
Charity Events

Family Trust Foundation Hosts 18th Annual Charity Golf Tournament

The Family Trust Foundation, the charitable arm of Family Trust Federal Credit Union, announced today its upcoming Family Trust Charity ...
Other

From Risk into Readiness: An Inside Look at Vizo Financial’s 2026 Risk Management Conference

Packed with educational sessions by risk management experts and opportunities to discuss ideas, as well as practical solutions, with credit ...

LAFCU awards $20,000 in scholarships through annual essay contest

LANSING, Mich. — LAFCU, a Michigan-based credit union, is proud to announce the winners of its 2026 Write to Educate Essay Contest: Drew Coleman (Western ...

SchoolsFirst FCU Partners with Classroom of the Future Foundation to Celebrate 23rd Annual Innovation in Education Awards

SchoolsFirst Federal Credit Union joined Classroom of the Future Foundation (CFF) to honor educators, students and community partners at the 23rd Annual Innovation in Education ...

Chartway Wins Eight 2026 Top Workplaces Culture Excellence and Industry Awards

Chartway Credit Union is pleased to announce it is a 2026 Top Workplaces Culture Excellence and Industry Award winner for Innovation, Work-Life Flexibility, Leadership, Purpose ...

eDOC Innovations Hosts Successful Advanced Fraud Solutions TrueChecks Webinar Focused on Fraud Prevention for Financial Institutions

eDOC conducted a webinar webinar in partnership with Advanced Fraud Solutions (AFS), highlighting the powerful capabilities of the AFS TrueChecks® fraud prevention platform and its ...

Corporate One Names Jeff Blake Senior Vice President, Head of Human Resources

Corporate One Federal Credit Union announced that Jeff Blake will join the organization as Senior Vice President (SVP), Head of Human Resources. Blake will start ...

Gulf Winds Celebrates Older Americans Month with $5,000 Donation to the Escambia County Alabama Area Agency on Aging

Pensacola, Florida (May 27, 2026) – In celebration of Older Americans Month, Gulf Winds made a $5,000 donation to the Escambia County Area Agency on ...
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