The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
The Power Of Priorities And Pressing Pause
I had the privilege of working with a Redwood Credit Union member, Linda, during a recent financial coaching appointment. She sought support in creating a budget to achieve her dream of homeownership while also planning for a comfortable retirement. My goal was to provide her with practical strategies and insights to help her balance these […]
A Business Member’s Journey From Struggle To Strategy
Being a Business Development Officer, I have the pleasure and opportunity to develop impactful relationships, create strategic partnerships, and help provide access to solution-based products and services to our business members and community. I reach out to new business members via a thank you email to ensure they have a resource for any immediate or […]
A Team That Said “Yes” — And Made It Happen.
When Luis and Marisol walked into our community homeownership workshop, they were carrying more than questions — they were carrying urgency. Their lease wasn’t being renewed, their move-out date was approaching fast, and they were expecting their first child any day. The mix of excitement and fear was unmistakable. After the workshop, our homeownership counselor […]
Warmth + Wisdom = Radical Positive Impact
Everwise Credit Union
A couple walked into one of our branches seeking a home equity loan. Their banker learned that to cover their bills and support four young children, one partner worked four jobs and the other worked two. And still they barely made ends meet. The couple hoped to consolidate debt and simplify things with a home […]
An EV Scam Detected And Defeated
While assisting a Patelco Credit Union member at the San Jose branch, Christina learned they were being contacted by PG&E about a rebate opportunity for a pre-owned electric vehicle. The offer immediately raised Christina’s curiosity, prompting her to take a closer look at the member’s transaction history and ask a few more questions. What she […]
Quick Thinking Foils A Costly Scam
A Patelco Credit Union member recently visited the Folsom branch requesting two large cash withdrawals: $5,000 from one account and $13,000 from another. He stated the funds were for home repairs. However, when asked for details like the company name, scope of work, and payment timeline, he couldn’t provide clear answers and became visibly upset. […]
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award
Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Baker Market Update – Week in Review: June 05, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event
Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches
SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning
All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026
The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND BAXTER CREDIT UNION (BCU)
HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing
Alogent announced today that Centris Federal Credit Union, a $1.5 billion, Omaha-based financial institution, has selected Unify to modernize enterprise ...
Hartford Federal Credit Union Chooses Synergent as Partner for Core Processing and Integrated Services
WESTBROOK, ME (June 3, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing agreement with ...
Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report
Landmark Benchmark Study Reveals How AI-Powered Dispute Management Is Closing the Gap Between Industry Average and Best-in-Class Performance
Credit Unions Reach 250+ Shared Member Stories Reflecting The People-First Purpose Of The Movement
Washington, DC – Callahan & Associates announced that The Member Story Project has surpassed 250 published stories, a milestone that ...
NASCUS Urges Regulatory Modernization and Greater Clarity for State-Chartered Credit Unions in Comments to NCUA
The National Association of State Credit Union Supervisors (NASCUS) submitted a comment letter to the National Credit Union Administration (NCUA) ...
Coastal Credit Union Hires Allison Liston, VP of Legal and Compliance
Coastal Credit Union has hired Allison Liston as its new Vice President of Legal and Compliance. She will lead the ...
Coastal Credit Union Now Live with CashBack+ Credit Card Rewards
NEW YORK, NY – June 3, 2026 – Today, Coastal Credit Union announced an expanded partnership with Prizeout, going live ...
Tower Federal Credit Union & TowerCares Foundation Launch $250,000 for a Brighter America: A New Community Giving Initiative Supporting Military, Veterans, and Children in Need
Tower Federal Credit Union today announced the launch of $250,000 for a Brighter America, a new community giving initiative celebrating ...
Illinois Credit Union League Applauds Passage of Legislation Extending Implementation of the Interchange Fee Prohibition Act to July 1, 2027
The Illinois Credit Union League applauds passage of SB 3645, legislation that extends implementation of the Interchange Fee Prohibition Act ...
Baker Market Update – Week in Review: May 29, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Vizo Financial’s June 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
LAFCU awards $20,000 in scholarships through annual essay contest
LANSING, Mich. — LAFCU, a Michigan-based credit union, is proud to announce the winners of its 2026 Write to Educate ...
SchoolsFirst FCU Partners with Classroom of the Future Foundation to Celebrate 23rd Annual Innovation in Education Awards
SchoolsFirst Federal Credit Union joined Classroom of the Future Foundation (CFF) to honor educators, students and community partners at the ...
Chartway Wins Eight 2026 Top Workplaces Culture Excellence and Industry Awards
Chartway Credit Union is pleased to announce it is a 2026 Top Workplaces Culture Excellence and Industry Award winner for ...
eDOC Innovations Hosts Successful Advanced Fraud Solutions TrueChecks Webinar Focused on Fraud Prevention for Financial Institutions
eDOC conducted a webinar webinar in partnership with Advanced Fraud Solutions (AFS), highlighting the powerful capabilities of the AFS TrueChecks® ...
Corporate One Names Jeff Blake Senior Vice President, Head of Human Resources
Corporate One Federal Credit Union announced that Jeff Blake will join the organization as Senior Vice President (SVP), Head of ...
Gulf Winds Celebrates Older Americans Month with $5,000 Donation to the Escambia County Alabama Area Agency on Aging
Pensacola, Florida (May 27, 2026) – In celebration of Older Americans Month, Gulf Winds made a $5,000 donation to the ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award
Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Baker Market Update – Week in Review: June 05, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event
Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches
SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning
All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026
The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND BAXTER CREDIT UNION (BCU)
HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing
Alogent announced today that Centris Federal Credit Union, a $1.5 billion, Omaha-based financial institution, has selected Unify to modernize enterprise ...
Hartford Federal Credit Union Chooses Synergent as Partner for Core Processing and Integrated Services
WESTBROOK, ME (June 3, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing agreement with ...
Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report
Landmark Benchmark Study Reveals How AI-Powered Dispute Management Is Closing the Gap Between Industry Average and Best-in-Class Performance
Credit Unions Reach 250+ Shared Member Stories Reflecting The People-First Purpose Of The Movement
Washington, DC – Callahan & Associates announced that The Member Story Project has surpassed 250 published stories, a milestone that ...
NASCUS Urges Regulatory Modernization and Greater Clarity for State-Chartered Credit Unions in Comments to NCUA
The National Association of State Credit Union Supervisors (NASCUS) submitted a comment letter to the National Credit Union Administration (NCUA) ...
Coastal Credit Union Hires Allison Liston, VP of Legal and Compliance
Coastal Credit Union has hired Allison Liston as its new Vice President of Legal and Compliance. She will lead the ...
Coastal Credit Union Now Live with CashBack+ Credit Card Rewards
NEW YORK, NY – June 3, 2026 – Today, Coastal Credit Union announced an expanded partnership with Prizeout, going live ...
Tower Federal Credit Union & TowerCares Foundation Launch $250,000 for a Brighter America: A New Community Giving Initiative Supporting Military, Veterans, and Children in Need
Tower Federal Credit Union today announced the launch of $250,000 for a Brighter America, a new community giving initiative celebrating ...
Illinois Credit Union League Applauds Passage of Legislation Extending Implementation of the Interchange Fee Prohibition Act to July 1, 2027
The Illinois Credit Union League applauds passage of SB 3645, legislation that extends implementation of the Interchange Fee Prohibition Act ...
Baker Market Update – Week in Review: May 29, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Vizo Financial’s June 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
LAFCU awards $20,000 in scholarships through annual essay contest
LANSING, Mich. — LAFCU, a Michigan-based credit union, is proud to announce the winners of its 2026 Write to Educate ...
SchoolsFirst FCU Partners with Classroom of the Future Foundation to Celebrate 23rd Annual Innovation in Education Awards
SchoolsFirst Federal Credit Union joined Classroom of the Future Foundation (CFF) to honor educators, students and community partners at the ...
Chartway Wins Eight 2026 Top Workplaces Culture Excellence and Industry Awards
Chartway Credit Union is pleased to announce it is a 2026 Top Workplaces Culture Excellence and Industry Award winner for ...
eDOC Innovations Hosts Successful Advanced Fraud Solutions TrueChecks Webinar Focused on Fraud Prevention for Financial Institutions
eDOC conducted a webinar webinar in partnership with Advanced Fraud Solutions (AFS), highlighting the powerful capabilities of the AFS TrueChecks® ...
Corporate One Names Jeff Blake Senior Vice President, Head of Human Resources
Corporate One Federal Credit Union announced that Jeff Blake will join the organization as Senior Vice President (SVP), Head of ...
Gulf Winds Celebrates Older Americans Month with $5,000 Donation to the Escambia County Alabama Area Agency on Aging
Pensacola, Florida (May 27, 2026) – In celebration of Older Americans Month, Gulf Winds made a $5,000 donation to the ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact Report. Results spotlighted the completion ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business Journal for the seventh year ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as Vice President of Marketing. In ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including member growth, branch and field ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as new Vice President of Compliance. ...