The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Business Member’s Journey From Struggle To Strategy
Being a Business Development Officer, I have the pleasure and opportunity to develop impactful relationships, create strategic partnerships, and help provide access to solution-based products and services to our business members and community. I reach out to new business members via a thank you email to ensure they have a resource for any immediate or […]
A Team That Said “Yes” — And Made It Happen.
When Luis and Marisol walked into our community homeownership workshop, they were carrying more than questions — they were carrying urgency. Their lease wasn’t being renewed, their move-out date was approaching fast, and they were expecting their first child any day. The mix of excitement and fear was unmistakable. After the workshop, our homeownership counselor […]
Warmth + Wisdom = Radical Positive Impact
Everwise Credit Union
A couple walked into one of our branches seeking a home equity loan. Their banker learned that to cover their bills and support four young children, one partner worked four jobs and the other worked two. And still they barely made ends meet. The couple hoped to consolidate debt and simplify things with a home […]
An EV Scam Detected And Defeated
While assisting a Patelco Credit Union member at the San Jose branch, Christina learned they were being contacted by PG&E about a rebate opportunity for a pre-owned electric vehicle. The offer immediately raised Christina’s curiosity, prompting her to take a closer look at the member’s transaction history and ask a few more questions. What she […]
Quick Thinking Foils A Costly Scam
A Patelco Credit Union member recently visited the Folsom branch requesting two large cash withdrawals: $5,000 from one account and $13,000 from another. He stated the funds were for home repairs. However, when asked for details like the company name, scope of work, and payment timeline, he couldn’t provide clear answers and became visibly upset. […]
A Better Line For Peace Of Mind
I was recently helping on the teller line when I had the opportunity to assist a Redwood Credit Union member, who was depositing a check that I thought looked a little suspicious. I asked additional questions to ensure it wasn’t fraudulent. In doing so, I discovered it was a loan proceeds check from Bank of […]
Worth Credit Union Names Katie Turner-Carr Senior Vice President – Chief People Officer
FORT WORTH, Texas – Worth Credit Union is pleased to announce the appointment of Katie Turner-Carr as SVP – Chief ...
Ken Gardner Promoted to Vice President of Human Resources at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has named Ken Gardner as its new Vice President of Human Resources.
Chartway Awards Directors’ Memorial Scholarships to 13 Student-Members
Chartway Credit Union is proud to announce the recipients of its 2026 Directors’ Memorial Scholarships. This year, Chartway expanded eligibility ...
NASCUS Honors Janet Powell’s Distinguished Career and Service to the State Credit Union System
The National Association of State Credit Union Supervisors (NASCUS) recognizes and celebrates the remarkable career of Janet Powell, Chief of ...
Credit union CDFI recertifications are beginning to be finalized
CU Strategic Planning helping over a quarter of CDFI credit unions recertify Credit unions can finally begin celebrating their Community ...
eDOC Innovations Launches eDOC Chat Beta Program
eDOC Innovations announces the launch of the eDOC Chat Beta Program, providing credit unions with an opportunity to experience a ...
Vizo Financial’s July 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Birthday Benefit Bash hits a high note for North Bay youth music programs
The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of ...
Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies
Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions ...
LAFCU promotes Steve Jorgensen to vice president of lending
LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s ...
Sound Credit Union Recognizes 2026 Scholarship Recipients
TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State
SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships
SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union
Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro
Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls
Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Baker Market Update – Week in Review: June 18, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
TDFCU Announces New CEO to Drive Its Vision Forward
Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins
Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined
LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits
Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
BECU expands further into South Puget Sound with new locations in Tumwater and Lacey
SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year
Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center
Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Worth Credit Union Names Katie Turner-Carr Senior Vice President – Chief People Officer
FORT WORTH, Texas – Worth Credit Union is pleased to announce the appointment of Katie Turner-Carr as SVP – Chief ...
Ken Gardner Promoted to Vice President of Human Resources at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has named Ken Gardner as its new Vice President of Human Resources.
Chartway Awards Directors’ Memorial Scholarships to 13 Student-Members
Chartway Credit Union is proud to announce the recipients of its 2026 Directors’ Memorial Scholarships. This year, Chartway expanded eligibility ...
NASCUS Honors Janet Powell’s Distinguished Career and Service to the State Credit Union System
The National Association of State Credit Union Supervisors (NASCUS) recognizes and celebrates the remarkable career of Janet Powell, Chief of ...
Credit union CDFI recertifications are beginning to be finalized
CU Strategic Planning helping over a quarter of CDFI credit unions recertify Credit unions can finally begin celebrating their Community ...
eDOC Innovations Launches eDOC Chat Beta Program
eDOC Innovations announces the launch of the eDOC Chat Beta Program, providing credit unions with an opportunity to experience a ...
Vizo Financial’s July 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Birthday Benefit Bash hits a high note for North Bay youth music programs
The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of ...
Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies
Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions ...
LAFCU promotes Steve Jorgensen to vice president of lending
LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s ...
Sound Credit Union Recognizes 2026 Scholarship Recipients
TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State
SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships
SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union
Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro
Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls
Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Baker Market Update – Week in Review: June 18, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
TDFCU Announces New CEO to Drive Its Vision Forward
Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins
Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined
LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits
Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
BECU expands further into South Puget Sound with new locations in Tumwater and Lacey
SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year
Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center
Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Worth Credit Union Names Katie Turner-Carr Senior Vice President – Chief People Officer
FORT WORTH, Texas – Worth Credit Union is pleased to announce the appointment of Katie Turner-Carr as SVP – Chief People Officer. Turner-Carr joins Worth ...
Ken Gardner Promoted to Vice President of Human Resources at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has named Ken Gardner as its new Vice President of Human Resources.
Chartway Awards Directors’ Memorial Scholarships to 13 Student-Members
Chartway Credit Union is proud to announce the recipients of its 2026 Directors’ Memorial Scholarships. This year, Chartway expanded eligibility beyond traditional undergraduate and graduate ...
NASCUS Honors Janet Powell’s Distinguished Career and Service to the State Credit Union System
The National Association of State Credit Union Supervisors (NASCUS) recognizes and celebrates the remarkable career of Janet Powell, Chief of Regulation and Supervision—Credit Unions for ...
Credit union CDFI recertifications are beginning to be finalized
CU Strategic Planning helping over a quarter of CDFI credit unions recertify Credit unions can finally begin celebrating their Community Development Financial Institution (CDFI) Fund ...
eDOC Innovations Launches eDOC Chat Beta Program
eDOC Innovations announces the launch of the eDOC Chat Beta Program, providing credit unions with an opportunity to experience a new, secure communication solution designed ...