The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Why I Love Securityplus FCU

I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]

Driven By Dreams. Supported By Western Vista.

Western Vista Federal Credit Union

Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]

One Member’s Journey From Betrayal To Hope

Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]

Empowering Access, One Van At A Time

Centric Federal Credit Union

A husband and wife wanted to help their community, so they formed an LLC to provide non-emergent medical transportation. Through the business they started, they were able to help those in their community with medical issues and limited means and ensure they had access to the care they needed. Recently, after hearing about the husband […]

It’s More Than Just A Pizza Delivery

Affinity Plus Federal Credit Union

I was at the grand opening of a new branch, and a member approached me and told me that she had some medical problems a few years back and while she was in hospital her son got into a car accident and ended up in the same hospital. On top of all that, her husband […]

Other

R.I.A. Federal Credit Union and Redbrand Credit Union Merger

Hello, I’m reaching out to share a press release announcing the approved merger of R.I.A. Federal Credit Union and Redbrand ...
Marketing

Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing

Greater Texas|Aggieland Credit Union has been recognized for national excellence in marketing, earning three Diamond Awards from America’s Credit Unions ...
Strategic Partnerships

eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions

eDOC and Corelation partners to create a direct integration between eDOCSignature and the Keystone core, with continued enhancements planned to ...
Making A Difference

LendKey and Member Student Lending Announce Fourth Annual $20,000 Scholarship Program

LendKey, the pioneer of digital network lending, and Member Student Lending, a national credit union service organization (CUSO) dedicated to ...
Personnel Promotions

Coastal Credit Union Promotes Jennifer Gallagher to VP, Support Services & Branch Expansion

Coastal Credit Union has promoted Jennifer Gallagher to Vice President of Support Services and Branch Expansion. In this expanded leadership ...
Other

SchoolsFirst FCU Partners with North Valley Regional Chamber of Commerce for 7th Annual Heroes in Education Awards Dinner

SchoolsFirst Federal Credit Union partnered with the North Valley Regional Chamber of Commerce for the Seventh Annual Heroes in Education ...
Other

Vizo Financial’s May 2026 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Making A Difference

EECU Helps First-Generation College Students Build Credit Confidence

FRESNO, Calif. (April 29, 2026) – First-generation college students in Fresno City College’s PUENTE program took a step toward financial ...
Making A Difference

Coastal Credit Union Issues 2026 Impact Report

Coastal Credit Union’s 2026 Member & Community Impact Report is now available. In addition to highlighting Coastal’s 2025 accomplishments and ...
Strategic Partnerships

Corporate Central Expands Support for Emerging Credit Unions, Welcomes Two De Novo Members

Corporate Central continues to invest in the future of the credit union movement, proudly welcoming two de novo credit union ...
Technology

DaLand CUSO and Corelation Advance Digital Asset Capabilities to KeyStone Credit Unions Through Coin2Core Integration

DaLand CUSO, in collaboration with Corelation, is highlighting the KeyStone integration of Coin2Core®, an innovative digital asset solution built using ...
Other

ICUL Advocacy Secures Regulatory Fee Credits for State’s Credit Unions

The Illinois Credit Union League: Illinois state-chartered credit unions will receive $1,315,968 in regulatory fee credits in 2026, resulting in ...

Callahan & Associates And CU Strategic Planning Holds Its First In-Person CDFI Executive Roundtable

Washington, DC – Callahan & Associates and CU Strategic Planning, a Callahan company, will host their first in-person CDFI Executive Roundtable on May ...
Making A Difference

LAFCU wins statewide innovation award for tackling financial instability at its roots

LANSING, Mich. — A bold new approach to community investment has earned LAFCU statewide recognition. The Michigan Credit Union League ...
Personnel Promotions

CU*SOUTH Board Member Cindy Lindsey Named 2026 Advocacy Ambassador

CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and solutions for credit unions, is ...
Making A Difference

TriUnity Foundation Raises $250,000 in 2026, Expands to 13 Partners Supporting Individuals Facing Life-Threatening Illness

TriUnity Foundation announced today that it has raised a total of $250,000 in 2026, including funds generated at its recent ...
Making A Difference

Indiana Members Credit Union Contributes $10,000 to Strides for Sarcoma for Cancer Awareness Card

On behalf of Indiana Members Credit Union members, IMCU recently presented a check for $10,000 to Strides for Sarcoma as ...
Marketing

Tower Federal Credit Union Wins Two Prestigious Diamond Awards Honoring Marketing Excellence

Tower Federal Credit Union (Tower) has been named a multiple award winner in the prestigious 2026 Diamond Awards, presented by ...
Operations & HR

Redwood Credit Union relocates Ukiah branch to modern new site

Redwood Credit Union (RCU) has moved its Ukiah branch from its current location at 195 S. Orchard Boulevard to a ...
Marketing

Fresno Compact Honors EECU for Longstanding Commitment to Education

FRESNO, Calif. (April 24, 2026) – Educational Employees Credit Union (EECU) has been recognized by the Fresno Compact with the ...
Personnel Promotions

LAFCU promotes BethAnn Bailey and Diane Myall to leadership roles

LANSING, Mich. — LAFCU has promoted BethAnn Bailey to branch manager and Diane Myall to assistant quality assurance manager, recognizing ...
Charity Events

LAFCU to award $2,500 in grants to Michigan teachers

LANSING, Mich. — LAFCU is once again accepting applications for its Teachers Grant Contest, providing financial support to educators across ...
Making A Difference

Gulf Winds Credit Union Contributes $10,000 Gift to Rally Gulf Coast for Childhood Cancer Research

Pensacola, Florida (April 23, 2025) – Gulf Winds Credit Union is proud to contribute a $10,000 gift to Rally Gulf ...
Strategic Partnerships

Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services

As this year’s spring homebuying season continues to build momentum, myCUmortgage announced partnerships with three credit unions that are ready ...
Technology

Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider

Alogent announced it has been authorized by the Federal Reserve to send and receive X9 check image exchange files on ...
Making A Difference

EECU Celebrates Kings County Educators at Annual Excellence in Education Awards

FRESNO, Calif. (April 22, 2026) – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office of ...
Making A Difference

Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program

Family Trust Federal Credit Union is partnering with the Phillis Wheatley Community Center and Furman University’s Riley Institute to launch ...
Other

Celebrating 90 years of impact: BECU releases 2025 Annual Report

BECU, the fifth largest credit union in the U.S., released its 2025 Annual Report today, marking 90 years of strengthening ...
Other

The Illinois Credit Union League Announces Board of Directors and Officers

The Illinois Credit Union League (ICUL) today announced the results of its 2026 Board of Directors election following the League’s ...
Other

Boucoup Wins Gold Stevie® Award in 2026 American Business Awards®

Boucoup won a Gold Stevie® Award in the 2026 American Business Awards® in the Apps for Family & Kids category, ...
Other

R.I.A. Federal Credit Union and Redbrand Credit Union Merger

Hello, I’m reaching out to share a press release announcing the approved merger of R.I.A. Federal Credit Union and Redbrand ...
Marketing

Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing

Greater Texas|Aggieland Credit Union has been recognized for national excellence in marketing, earning three Diamond Awards from America’s Credit Unions ...
Strategic Partnerships

eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions

eDOC and Corelation partners to create a direct integration between eDOCSignature and the Keystone core, with continued enhancements planned to ...
Making A Difference

LendKey and Member Student Lending Announce Fourth Annual $20,000 Scholarship Program

LendKey, the pioneer of digital network lending, and Member Student Lending, a national credit union service organization (CUSO) dedicated to ...
Personnel Promotions

Coastal Credit Union Promotes Jennifer Gallagher to VP, Support Services & Branch Expansion

Coastal Credit Union has promoted Jennifer Gallagher to Vice President of Support Services and Branch Expansion. In this expanded leadership ...
Other

SchoolsFirst FCU Partners with North Valley Regional Chamber of Commerce for 7th Annual Heroes in Education Awards Dinner

SchoolsFirst Federal Credit Union partnered with the North Valley Regional Chamber of Commerce for the Seventh Annual Heroes in Education ...
Other

Vizo Financial’s May 2026 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Making A Difference

EECU Helps First-Generation College Students Build Credit Confidence

FRESNO, Calif. (April 29, 2026) – First-generation college students in Fresno City College’s PUENTE program took a step toward financial ...
Making A Difference

Coastal Credit Union Issues 2026 Impact Report

Coastal Credit Union’s 2026 Member & Community Impact Report is now available. In addition to highlighting Coastal’s 2025 accomplishments and ...
Strategic Partnerships

Corporate Central Expands Support for Emerging Credit Unions, Welcomes Two De Novo Members

Corporate Central continues to invest in the future of the credit union movement, proudly welcoming two de novo credit union ...
Technology

DaLand CUSO and Corelation Advance Digital Asset Capabilities to KeyStone Credit Unions Through Coin2Core Integration

DaLand CUSO, in collaboration with Corelation, is highlighting the KeyStone integration of Coin2Core®, an innovative digital asset solution built using ...
Other

ICUL Advocacy Secures Regulatory Fee Credits for State’s Credit Unions

The Illinois Credit Union League: Illinois state-chartered credit unions will receive $1,315,968 in regulatory fee credits in 2026, resulting in ...

Callahan & Associates And CU Strategic Planning Holds Its First In-Person CDFI Executive Roundtable

Washington, DC – Callahan & Associates and CU Strategic Planning, a Callahan company, will host their first in-person CDFI Executive Roundtable on May ...
Making A Difference

LAFCU wins statewide innovation award for tackling financial instability at its roots

LANSING, Mich. — A bold new approach to community investment has earned LAFCU statewide recognition. The Michigan Credit Union League ...
Personnel Promotions

CU*SOUTH Board Member Cindy Lindsey Named 2026 Advocacy Ambassador

CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and solutions for credit unions, is ...
Making A Difference

TriUnity Foundation Raises $250,000 in 2026, Expands to 13 Partners Supporting Individuals Facing Life-Threatening Illness

TriUnity Foundation announced today that it has raised a total of $250,000 in 2026, including funds generated at its recent ...
Making A Difference

Indiana Members Credit Union Contributes $10,000 to Strides for Sarcoma for Cancer Awareness Card

On behalf of Indiana Members Credit Union members, IMCU recently presented a check for $10,000 to Strides for Sarcoma as ...
Marketing

Tower Federal Credit Union Wins Two Prestigious Diamond Awards Honoring Marketing Excellence

Tower Federal Credit Union (Tower) has been named a multiple award winner in the prestigious 2026 Diamond Awards, presented by ...
Operations & HR

Redwood Credit Union relocates Ukiah branch to modern new site

Redwood Credit Union (RCU) has moved its Ukiah branch from its current location at 195 S. Orchard Boulevard to a ...
Marketing

Fresno Compact Honors EECU for Longstanding Commitment to Education

FRESNO, Calif. (April 24, 2026) – Educational Employees Credit Union (EECU) has been recognized by the Fresno Compact with the ...
Personnel Promotions

LAFCU promotes BethAnn Bailey and Diane Myall to leadership roles

LANSING, Mich. — LAFCU has promoted BethAnn Bailey to branch manager and Diane Myall to assistant quality assurance manager, recognizing ...
Charity Events

LAFCU to award $2,500 in grants to Michigan teachers

LANSING, Mich. — LAFCU is once again accepting applications for its Teachers Grant Contest, providing financial support to educators across ...
Making A Difference

Gulf Winds Credit Union Contributes $10,000 Gift to Rally Gulf Coast for Childhood Cancer Research

Pensacola, Florida (April 23, 2025) – Gulf Winds Credit Union is proud to contribute a $10,000 gift to Rally Gulf ...
Strategic Partnerships

Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services

As this year’s spring homebuying season continues to build momentum, myCUmortgage announced partnerships with three credit unions that are ready ...
Technology

Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider

Alogent announced it has been authorized by the Federal Reserve to send and receive X9 check image exchange files on ...
Making A Difference

EECU Celebrates Kings County Educators at Annual Excellence in Education Awards

FRESNO, Calif. (April 22, 2026) – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office of ...
Making A Difference

Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program

Family Trust Federal Credit Union is partnering with the Phillis Wheatley Community Center and Furman University’s Riley Institute to launch ...
Other

Celebrating 90 years of impact: BECU releases 2025 Annual Report

BECU, the fifth largest credit union in the U.S., released its 2025 Annual Report today, marking 90 years of strengthening ...
Other

The Illinois Credit Union League Announces Board of Directors and Officers

The Illinois Credit Union League (ICUL) today announced the results of its 2026 Board of Directors election following the League’s ...
Other

Boucoup Wins Gold Stevie® Award in 2026 American Business Awards®

Boucoup won a Gold Stevie® Award in the 2026 American Business Awards® in the Apps for Family & Kids category, ...

R.I.A. Federal Credit Union and Redbrand Credit Union Merger

Hello, I’m reaching out to share a press release announcing the approved merger of R.I.A. Federal Credit Union and Redbrand Credit Union, effective May 1, ...

Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing

Greater Texas|Aggieland Credit Union has been recognized for national excellence in marketing, earning three Diamond Awards from America’s Credit Unions Marketing, PR & Development Council. ...

eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions

eDOC and Corelation partners to create a direct integration between eDOCSignature and the Keystone core, with continued enhancements planned to further streamline workflows and expand ...

LendKey and Member Student Lending Announce Fourth Annual $20,000 Scholarship Program

LendKey, the pioneer of digital network lending, and Member Student Lending, a national credit union service organization (CUSO) dedicated to student lending, today announced the ...

Coastal Credit Union Promotes Jennifer Gallagher to VP, Support Services & Branch Expansion

Coastal Credit Union has promoted Jennifer Gallagher to Vice President of Support Services and Branch Expansion. In this expanded leadership role, Gallagher will assume responsibility ...

SchoolsFirst FCU Partners with North Valley Regional Chamber of Commerce for 7th Annual Heroes in Education Awards Dinner

SchoolsFirst Federal Credit Union partnered with the North Valley Regional Chamber of Commerce for the Seventh Annual Heroes in Education Awards Dinner, recognizing outstanding contributions ...
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