The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Young Father’s Road To Stability

Zeal Credit Union

A Zeal member since 2009 never had a loan over $1,000. After a charged-off credit card in 2019, he worked with our asset recovery team to repay his balance and regain full services. A few years later, he applied for an auto loan, but due to limited credit history, he only qualified with a co-signer […]

Setting Up Members For Financial Success

California Credit Union

When a couple reached out to us for help managing their unsecured debt, they were feeling overwhelmed. After the husband lost his job during COVID, the family relied on credit cards to cover everyday expenses. Before long, their cards were maxed out, interest rates were sky-high, and even though they made their payments, the balances […]

Moving Members Out Of A Debt Cycle

California Credit Union

A member reached out to us feeling overwhelmed by mounting credit card debt. With interest rates ranging from 17.99% to 27%, her minimum payments barely made a dent, keeping her trapped in a cycle of high-interest debt. After listening to her concerns and reviewing her situation, our team suggested a personal loan to consolidate her […]

Homeownership Education Sparks Generational Change

A member successfully used GLCU’s homebuyer education and counseling program to reach her goal of becoming a first-time homeowner. She wanted a two-flat unit for her and her daughters. She wanted control over her living comfort. GLCU worked with the member to set a budget, improve her credit, and change her behavior. She eventually was […]

A Twinkie Can Save A Life

A TDECU Member sent us this heartwarming letter: “I came to the bank to do my usual business on Thursday morning. Rocio was a wonderful person. It was my birthday and she gave me a Hostess Twinkie as a small gift. I am an insulin-dependent diabetic, and I was doing some charity work when my […]

Marine Hockey Team Builds Brotherhood

Navy Federal Credit Union

Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]

Making A Difference

Sound Credit Union Recognizes 2026 Scholarship Recipients

TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State

SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships

SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Technology

Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union

Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
New Product Releases

Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro

Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Strategic Partnerships

Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls

Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 18, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

TDFCU Announces New CEO to Drive Its Vision Forward

Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Marketing

Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins

Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
Lending

One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined

LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Making A Difference

Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits

Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
Other

BECU expands further into South Puget Sound with new locations in Tumwater and Lacey

SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Other

Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year

Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Other

Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center

Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
Industry Analysis & Trends

UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT

NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Other

Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year

Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 12, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing

Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
Lending

National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union

National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Personnel Promotions

Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance

Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Marketing

Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award

Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Industry Analysis & Trends

Baker Market Update – Week in Review: June 05, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Charity Events

Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event

Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
Other

SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches

SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Other

Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning

All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
Making A Difference

3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026

The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
Strategic Partnerships

MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND  BAXTER CREDIT UNION (BCU) 

HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Strategic Partnerships

Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing

Alogent announced today that Centris Federal Credit Union, a $1.5 billion, Omaha-based financial institution, has selected Unify to modernize enterprise ...
Strategic Partnerships

Hartford Federal Credit Union Chooses Synergent as Partner for Core Processing and Integrated Services

WESTBROOK, ME (June 3, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing agreement with ...
Technology

Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report

Landmark Benchmark Study Reveals How AI-Powered Dispute Management Is Closing the Gap Between Industry Average and Best-in-Class Performance
Making A Difference

Sound Credit Union Recognizes 2026 Scholarship Recipients

TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State

SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships

SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Technology

Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union

Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
New Product Releases

Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro

Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Strategic Partnerships

Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls

Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 18, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

TDFCU Announces New CEO to Drive Its Vision Forward

Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Marketing

Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins

Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
Lending

One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined

LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Making A Difference

Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits

Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
Other

BECU expands further into South Puget Sound with new locations in Tumwater and Lacey

SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Other

Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year

Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Other

Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center

Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
Industry Analysis & Trends

UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT

NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Other

Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year

Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 12, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing

Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
Lending

National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union

National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Personnel Promotions

Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance

Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Marketing

Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award

Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Industry Analysis & Trends

Baker Market Update – Week in Review: June 05, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Charity Events

Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event

Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
Other

SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches

SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Other

Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning

All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
Making A Difference

3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026

The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
Strategic Partnerships

MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND  BAXTER CREDIT UNION (BCU) 

HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Strategic Partnerships

Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing

Alogent announced today that Centris Federal Credit Union, a $1.5 billion, Omaha-based financial institution, has selected Unify to modernize enterprise ...
Strategic Partnerships

Hartford Federal Credit Union Chooses Synergent as Partner for Core Processing and Integrated Services

WESTBROOK, ME (June 3, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing agreement with ...
Technology

Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report

Landmark Benchmark Study Reveals How AI-Powered Dispute Management Is Closing the Gap Between Industry Average and Best-in-Class Performance

Sound Credit Union Recognizes 2026 Scholarship Recipients

TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution awarded 12 Sound members each ...

SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State

SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support staff recognition programs and events, ...

SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships

SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education Award scholarship program.

Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union

Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. With over $22 billion in ...

Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro

Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). The service is available to ...

Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls

Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, ...
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