The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Stability Through Homeownership

Dade County Federal Credit Union

In 2024, DCFCU proudly awarded $1,025,000 in home purchasing assistance grants to members of our community, helping turn the dream of homeownership into a reality for eleven families. One of the first families to benefit from the grant was a long‑time member of DCFCU for nearly a decade. She had been searching for the right […]

A Future Without Fear

Priority Trust Credit Union

For years, a 55‑year‑old non‑citizen had worked hard to build a life in Houston. Recently, she was offered a job with the City of Houston, an important opportunity that promised stability and growth. However, there was one major obstacle: her work visa. While the job itself was secure, the uncertainty surrounding her immigration status caused […]

Compassion Before Collections

A member contacted Patelco when his auto loan was more than 70 days past due and already under review for repossession. During the conversation, it became clear he was experiencing significant financial and emotional stress after losing his job. He was fully committed to keeping his vehicle, but he could only afford to make a […]

Back On The Road After Back-To-Back Storms

Suncoast Credit Union

After enduring the devastation of back-to-back hurricanes, a Suncoast Credit Union member found themselves in an overwhelming financial crisis. The storms not only caused extensive damage to their home and community but also resulted in the loss of their previously financed Harley-Davidson motorcycle, which was their primary mode of transportation. Faced with the urgent need […]

A Truck That Opened New Doors

Altura Credit Union

A 37-year-old iron worker had dreams of getting an auto loan to help transport his machinery to jobsites. After shopping around at various financial institutions and dealerships, he and his wife were continually offered higher rates than their credit profiles justified. “They all wanted to take advantage of us,” he shared in a written testimonial. […]

A Townhome Before The School Bell

Financial Partners Credit Union

A 33-year-old music teacher and FPCU member was seeking a fresh start in 2024 when he applied for a new teaching job in the Sacramento area, where he could live more comfortably on a teacher’s salary. The member faced a very tight timeline. He needed to finish out the school year at Orange Unified in […]

Operations & HR

TDFCU Announces New CEO to Drive Its Vision Forward

Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Marketing

Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins

Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
Lending

One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined

LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Making A Difference

Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits

Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
Other

BECU expands further into South Puget Sound with new locations in Tumwater and Lacey

SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Other

Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year

Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Other

Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center

Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
Industry Analysis & Trends

UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT

NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Other

Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year

Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 12, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing

Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
Lending

National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union

National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Personnel Promotions

Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance

Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Marketing

Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award

Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Industry Analysis & Trends

Baker Market Update – Week in Review: June 05, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Charity Events

Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event

Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
Other

SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches

SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Other

Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning

All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
Making A Difference

3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026

The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
Strategic Partnerships

MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND  BAXTER CREDIT UNION (BCU) 

HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Strategic Partnerships

Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing

Alogent announced today that Centris Federal Credit Union, a $1.5 billion, Omaha-based financial institution, has selected Unify to modernize enterprise ...
Strategic Partnerships

Hartford Federal Credit Union Chooses Synergent as Partner for Core Processing and Integrated Services

WESTBROOK, ME (June 3, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing agreement with ...
Technology

Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report

Landmark Benchmark Study Reveals How AI-Powered Dispute Management Is Closing the Gap Between Industry Average and Best-in-Class Performance
Making A Difference

Credit Unions Reach 250+ Shared Member Stories Reflecting The People-First Purpose Of The Movement

Washington, DC – Callahan & Associates announced that The Member Story Project has surpassed 250 published stories, a milestone that ...
Other

NASCUS Urges Regulatory Modernization and Greater Clarity for State-Chartered Credit Unions in Comments to NCUA

The National Association of State Credit Union Supervisors (NASCUS) submitted a comment letter to the National Credit Union Administration (NCUA) ...
Personnel Promotions

Coastal Credit Union Hires Allison Liston, VP of Legal and Compliance

Coastal Credit Union has hired Allison Liston as its new Vice President of Legal and Compliance. She will lead the ...
Vendor Resources

Coastal Credit Union Now Live with CashBack+ Credit Card Rewards

NEW YORK, NY – June 3, 2026 – Today, Coastal Credit Union announced an expanded partnership with Prizeout, going live ...
Making A Difference

Tower Federal Credit Union & TowerCares Foundation Launch $250,000 for a Brighter America: A New Community Giving Initiative Supporting Military, Veterans, and Children in Need

Tower Federal Credit Union today announced the launch of $250,000 for a Brighter America, a new community giving initiative celebrating ...
Legal/Regulatory

Illinois Credit Union League Applauds Passage of Legislation Extending Implementation of the Interchange Fee Prohibition Act to July 1, 2027

The Illinois Credit Union League applauds passage of SB 3645, legislation that extends implementation of the Interchange Fee Prohibition Act ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 29, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

TDFCU Announces New CEO to Drive Its Vision Forward

Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Marketing

Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins

Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
Lending

One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined

LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Making A Difference

Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits

Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
Other

BECU expands further into South Puget Sound with new locations in Tumwater and Lacey

SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Other

Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year

Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Other

Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center

Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
Industry Analysis & Trends

UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT

NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Other

Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year

Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 12, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing

Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
Lending

National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union

National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Personnel Promotions

Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance

Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Marketing

Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award

Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Industry Analysis & Trends

Baker Market Update – Week in Review: June 05, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Charity Events

Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event

Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
Other

SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches

SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Other

Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning

All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
Making A Difference

3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026

The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
Strategic Partnerships

MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND  BAXTER CREDIT UNION (BCU) 

HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Strategic Partnerships

Centris Federal Credit Union Selects Alogent’s Unify SaaS Platform to Modernize and Streamline Enterprise Deposit Processing

Alogent announced today that Centris Federal Credit Union, a $1.5 billion, Omaha-based financial institution, has selected Unify to modernize enterprise ...
Strategic Partnerships

Hartford Federal Credit Union Chooses Synergent as Partner for Core Processing and Integrated Services

WESTBROOK, ME (June 3, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing agreement with ...
Technology

Quavo Fraud & Disputes Releases 2026 State of Dispute Management Performance Report

Landmark Benchmark Study Reveals How AI-Powered Dispute Management Is Closing the Gap Between Industry Average and Best-in-Class Performance
Making A Difference

Credit Unions Reach 250+ Shared Member Stories Reflecting The People-First Purpose Of The Movement

Washington, DC – Callahan & Associates announced that The Member Story Project has surpassed 250 published stories, a milestone that ...
Other

NASCUS Urges Regulatory Modernization and Greater Clarity for State-Chartered Credit Unions in Comments to NCUA

The National Association of State Credit Union Supervisors (NASCUS) submitted a comment letter to the National Credit Union Administration (NCUA) ...
Personnel Promotions

Coastal Credit Union Hires Allison Liston, VP of Legal and Compliance

Coastal Credit Union has hired Allison Liston as its new Vice President of Legal and Compliance. She will lead the ...
Vendor Resources

Coastal Credit Union Now Live with CashBack+ Credit Card Rewards

NEW YORK, NY – June 3, 2026 – Today, Coastal Credit Union announced an expanded partnership with Prizeout, going live ...
Making A Difference

Tower Federal Credit Union & TowerCares Foundation Launch $250,000 for a Brighter America: A New Community Giving Initiative Supporting Military, Veterans, and Children in Need

Tower Federal Credit Union today announced the launch of $250,000 for a Brighter America, a new community giving initiative celebrating ...
Legal/Regulatory

Illinois Credit Union League Applauds Passage of Legislation Extending Implementation of the Interchange Fee Prohibition Act to July 1, 2027

The Illinois Credit Union League applauds passage of SB 3645, legislation that extends implementation of the Interchange Fee Prohibition Act ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 29, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...

TDFCU Announces New CEO to Drive Its Vision Forward

Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to announce the appointment of Nicholas ...

Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins

Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative excellence and strategic impact across ...

One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined

LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and Long-Term Value”, a new research ...

Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits

Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with one simple habit: securely dispose ...

BECU expands further into South Puget Sound with new locations in Tumwater and Lacey

SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and Lacey as it expands further ...

Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year

Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of America’s Best-In-State Credit Unions 2026 ...
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