The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Turning A Member’s Homeownership Dream Into Reality
Arnold became a SchoolsFirst Federal Credit Union Member in 2021 and was interested in the products and services available to support school employees. Homeownership was a goal he hoped to pursue, but he wanted a partner who could guide him through a process that often feels overwhelming for first time and first generation buyers. When […]
A First Home In The Place They Love
Solarity Credit Union
For Kenzie and Riley, buying their first home meant putting down roots in the community they’ve always called home. After reaching out to Solarity, they found a lending experience that felt personal, supportive, and refreshingly human. With clear guidance and confidence in their monthly payments, the couple moved in knowing they were building equity and a […]
A Special Gift Creates A Happy Anniversary
Chaffey Federal Credit Union
I was working on a budget with a couple in financial counseling, and we were planning out the different expenses for the upcoming month. As we were going through the dates, we looked at the budget and saw their anniversary landed on the same week as some of their major expenses, leaving little to no […]
Money Caught Up In Fly-By Scam? Western Division Saves The Day.
Western Division Federal Credit Union
Before the holidays, a member fell victim for a fraudulent airline website mimicking Southwest. Realizing after making the $1,000 purchase, she contacted the office to help recover her funds. This incident required significant time, patience, and follow-through. Rachel made calls, sent emails, and provided a lot of documentation for the case. After weeks of persistence, […]
From “I Do” To Home Sweet Home
Solarity Credit Union
While juggling the whirlwind of wedding planning and the excitement of buying their first home, Yasmin and Luis turned to Solarity for support. With clear communication and a smooth preapproval process, Solarity helped them close on their new home before their wedding day, easing the stress and letting them focus on what mattered most. Now […]
Helping A Member Support Her Family When It Matters Most
Mary has been a long time SchoolsFirst Federal Credit Union Member and has always valued the Credit Union’s commitment to service. That trust became especially meaningful when she faced an urgent situation involving her son’s health. He needed corrective surgery, and the cost created a significant financial challenge. Mary visited her local branch looking for […]
Callahan Introduces Dashboard-Level AI Analysis In Peer Suite
Washington, DC – Callahan & Associates announced the release of dashboard-level AI Analysis (beta) in Peer Suite, a new capability designed to help ...
Justice Federal Credit Union Recognized as a 2026 Best Place to Work in Virginia
Justice Federal Credit Union, (Justice Federal), is honored to be recognized as a 2026 Best Places to Work in Virginia, ...
Mark L. Robnett Announced as New CUES Board Chair
Justice Federal Credit Union, (Justice Federal), is pleased to announce that Mark L. Robnett, President and CEO will assume the ...
State Employees’ Credit Union Helps North Carolinians Build Financial Skills Through Free Education Events
In recognition of Financial Literacy Month in April, State Employees’ Credit Union (SECU) is highlighting its free financial education programming ...
Final call for Michigan schools to apply for LAFCU’s $10K Innovation for Education Grant
LANSING, Mich. — Michigan K–12 schools have until May 1 to apply for LAFCU’s 2026 Innovation for Education (LIFE) Grant, ...
Community Credit Union Renews Core Processing Partnership with Synergent
WESTBROOK, ME (April 1, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing renewal agreement ...
Quavo Unveils Industry’s First AI-Powered Analyst Delivering End-to-End 24/7 Dispute Automation
Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced ...
CUES Announces Mark Robnett as New Board Chair
MADISON, Wis.—March 31, 2026—CUES is pleased to announce that Mark Robnett, President/CEO of Justice Federal Credit Union, will assume the ...
Virginia Business Announces Chartway Credit Union as One of the 2026 Best Places to Work in Virginia for Second Consecutive Year
For the second year in a row, Virginia Business has named Chartway Credit Union as one of the 2026 Best ...
Cooperative Credit Union Association Launches Data Strategy Assessment Initiative Powered by Arkatechture
New program gives credit union leaders a clear picture of where their data stands today and a custom playbook for ...
St. Cloud Financial Credit Union Surpasses 10 Bitcoin in Digital Asset Vault Milestone
St. Cloud Financial Credit Union (SCFCU) has surpassed 10 Bitcoin safeguarded in its CU-Digital Asset Vault™, reaching the milestone within ...
EECU Supports 8th Annual Laotian Educational Conference
FRESNO, Calif. (March 30, 2026) – Educational Employees Credit Union (EECU) proudly sponsored the Annual Laotian Educational Conference hosted by ...
Baker Market Update – Week in Review: March 27, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Quavo Named Winner of the 2026 CreditUnions.com Innovation Series Fraud Prevention and Resolution Category
Quavo, Inc. (“Quavo”), a leading AI disputes technology partner and strategic advisor to financial institutions and technology companies, today announced ...
For Immediate Release – Peake Federal Credit Union Appoints Stacie Sloan as President/CEO
Towson, MD, Friday, March 27, 2026. Peake Federal Credit Union today announced the appointment of Stacie Sloan as its new ...
Vizo Financial’s April 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
CreditUnions.com Wraps Up The 2026 Innovation Series
Washington, DC – After weeks of online showcases, CreditUnions.com has concluded its 2026 Innovation Series. The series highlighted practical solutions designed to help credit ...
LAFCU to host free Shred Day event April 25
LANSING, Mich. — With tax season in full swing, many individuals are sorting through financial records, receipts and old statements—often ...
36 Innovators, One Transformative Program: Introducing the 2026 CUES Emerge Cohort
MADISON, WI — March 26, 2026 —Thirty-six emerging leaders from across North America have been selected to participate in the ...
2026 ALM First Financial Institute Wraps Up with Insightful Key Takeaways after 3-Days of Learning
Dallas, TX – The 2026 ALM First Financial Institute wrapped up yesterday after three days of educational sessions at The Ritz-Carlton ...
Sound Credit Union Welcomes Jamie Mullenix as SVP/Chief People and Culture Office
TACOMA, Wash. – Sound Credit Union (Sound) has appointed Jamie Mullenix, CCUE-WCMS as its Senior Vice President and Chief People ...
Day 1 of ALM First Financial Institute Kicks Off with Economic Overview, Depository Trends & Timely Insights
Dallas, TX – The first day of ALM First’s Financial Institute kicked off yesterday at The Ritz-Carlton Dallas, Las Colinas with ...
For Immediate Release – Securityplus Federal Credit Union Elevates Strategy and Lending Leadership with Key Executive Moves
Baltimore, MD, March 23, 2026. Securityplus Federal Credit Union, one of Maryland’s largest and most diverse credit unions, announces key ...
Orsa Credit Union Selects Appli to Modernize Digital Member Experience
Appli, a provider of artificial intelligence-powered financial calculators, announced today that orsa credit union (formerly Community Financial Credit Union) selected ...
University of Lending: Strengthening Credit Union Lending from the Inside Out
Led by Lorrie Wohlfeil of Lending Solutions Consulting, Inc., the University of Lending equips credit union professionals with the tools ...
SchoolsFirst FCU Partners with Friends of Sacramento Arts for the 2026 Heroes of Arts Education Gala
SchoolsFirst Federal Credit Union partnered with Friends of Sacramento Arts to honor educators and community advocates at the fourth annual ...
BAXTER CREDIT UNION (BCU) ANNOUNCES CEO SUCCESSION PLAN
Baxter Credit Union (BCU) today announced that following regular succession planning discussions with the Board of Directors, BCU’s President/CEO, Michael G. Valentine, ...
Kemba Credit Union Selects Arkatechture as Strategic Data Analytics Partner
Kemba Credit Union has partnered with Arkatechture to build the data foundation needed to operate more proactively, deliver targeted member ...
LAFCU promotes Morgan Pray to vice president of ATM/ITM operations
LANSING, Mich. — LAFCU has promoted Morgan Pray to vice president of ATM/ITM operations recognizing her leadership, operational expertise and ...
Women make up 60% of the workforce at 3Rivers Federal Credit Union
Women make up 60% of the workforce at 3Rivers Federal Credit Union, with representation across roles including leadership and 33% ...
Callahan Introduces Dashboard-Level AI Analysis In Peer Suite
Washington, DC – Callahan & Associates announced the release of dashboard-level AI Analysis (beta) in Peer Suite, a new capability designed to help ...
Justice Federal Credit Union Recognized as a 2026 Best Place to Work in Virginia
Justice Federal Credit Union, (Justice Federal), is honored to be recognized as a 2026 Best Places to Work in Virginia, ...
Mark L. Robnett Announced as New CUES Board Chair
Justice Federal Credit Union, (Justice Federal), is pleased to announce that Mark L. Robnett, President and CEO will assume the ...
State Employees’ Credit Union Helps North Carolinians Build Financial Skills Through Free Education Events
In recognition of Financial Literacy Month in April, State Employees’ Credit Union (SECU) is highlighting its free financial education programming ...
Final call for Michigan schools to apply for LAFCU’s $10K Innovation for Education Grant
LANSING, Mich. — Michigan K–12 schools have until May 1 to apply for LAFCU’s 2026 Innovation for Education (LIFE) Grant, ...
Community Credit Union Renews Core Processing Partnership with Synergent
WESTBROOK, ME (April 1, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing renewal agreement ...
Quavo Unveils Industry’s First AI-Powered Analyst Delivering End-to-End 24/7 Dispute Automation
Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced ...
CUES Announces Mark Robnett as New Board Chair
MADISON, Wis.—March 31, 2026—CUES is pleased to announce that Mark Robnett, President/CEO of Justice Federal Credit Union, will assume the ...
Virginia Business Announces Chartway Credit Union as One of the 2026 Best Places to Work in Virginia for Second Consecutive Year
For the second year in a row, Virginia Business has named Chartway Credit Union as one of the 2026 Best ...
Cooperative Credit Union Association Launches Data Strategy Assessment Initiative Powered by Arkatechture
New program gives credit union leaders a clear picture of where their data stands today and a custom playbook for ...
St. Cloud Financial Credit Union Surpasses 10 Bitcoin in Digital Asset Vault Milestone
St. Cloud Financial Credit Union (SCFCU) has surpassed 10 Bitcoin safeguarded in its CU-Digital Asset Vault™, reaching the milestone within ...
EECU Supports 8th Annual Laotian Educational Conference
FRESNO, Calif. (March 30, 2026) – Educational Employees Credit Union (EECU) proudly sponsored the Annual Laotian Educational Conference hosted by ...
Baker Market Update – Week in Review: March 27, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Quavo Named Winner of the 2026 CreditUnions.com Innovation Series Fraud Prevention and Resolution Category
Quavo, Inc. (“Quavo”), a leading AI disputes technology partner and strategic advisor to financial institutions and technology companies, today announced ...
For Immediate Release – Peake Federal Credit Union Appoints Stacie Sloan as President/CEO
Towson, MD, Friday, March 27, 2026. Peake Federal Credit Union today announced the appointment of Stacie Sloan as its new ...
Vizo Financial’s April 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
CreditUnions.com Wraps Up The 2026 Innovation Series
Washington, DC – After weeks of online showcases, CreditUnions.com has concluded its 2026 Innovation Series. The series highlighted practical solutions designed to help credit ...
LAFCU to host free Shred Day event April 25
LANSING, Mich. — With tax season in full swing, many individuals are sorting through financial records, receipts and old statements—often ...
36 Innovators, One Transformative Program: Introducing the 2026 CUES Emerge Cohort
MADISON, WI — March 26, 2026 —Thirty-six emerging leaders from across North America have been selected to participate in the ...
2026 ALM First Financial Institute Wraps Up with Insightful Key Takeaways after 3-Days of Learning
Dallas, TX – The 2026 ALM First Financial Institute wrapped up yesterday after three days of educational sessions at The Ritz-Carlton ...
Sound Credit Union Welcomes Jamie Mullenix as SVP/Chief People and Culture Office
TACOMA, Wash. – Sound Credit Union (Sound) has appointed Jamie Mullenix, CCUE-WCMS as its Senior Vice President and Chief People ...
Day 1 of ALM First Financial Institute Kicks Off with Economic Overview, Depository Trends & Timely Insights
Dallas, TX – The first day of ALM First’s Financial Institute kicked off yesterday at The Ritz-Carlton Dallas, Las Colinas with ...
For Immediate Release – Securityplus Federal Credit Union Elevates Strategy and Lending Leadership with Key Executive Moves
Baltimore, MD, March 23, 2026. Securityplus Federal Credit Union, one of Maryland’s largest and most diverse credit unions, announces key ...
Orsa Credit Union Selects Appli to Modernize Digital Member Experience
Appli, a provider of artificial intelligence-powered financial calculators, announced today that orsa credit union (formerly Community Financial Credit Union) selected ...
University of Lending: Strengthening Credit Union Lending from the Inside Out
Led by Lorrie Wohlfeil of Lending Solutions Consulting, Inc., the University of Lending equips credit union professionals with the tools ...
SchoolsFirst FCU Partners with Friends of Sacramento Arts for the 2026 Heroes of Arts Education Gala
SchoolsFirst Federal Credit Union partnered with Friends of Sacramento Arts to honor educators and community advocates at the fourth annual ...
BAXTER CREDIT UNION (BCU) ANNOUNCES CEO SUCCESSION PLAN
Baxter Credit Union (BCU) today announced that following regular succession planning discussions with the Board of Directors, BCU’s President/CEO, Michael G. Valentine, ...
Kemba Credit Union Selects Arkatechture as Strategic Data Analytics Partner
Kemba Credit Union has partnered with Arkatechture to build the data foundation needed to operate more proactively, deliver targeted member ...
LAFCU promotes Morgan Pray to vice president of ATM/ITM operations
LANSING, Mich. — LAFCU has promoted Morgan Pray to vice president of ATM/ITM operations recognizing her leadership, operational expertise and ...
Women make up 60% of the workforce at 3Rivers Federal Credit Union
Women make up 60% of the workforce at 3Rivers Federal Credit Union, with representation across roles including leadership and 33% ...
Callahan Introduces Dashboard-Level AI Analysis In Peer Suite
Washington, DC – Callahan & Associates announced the release of dashboard-level AI Analysis (beta) in Peer Suite, a new capability designed to help credit union teams interpret performance ...
Justice Federal Credit Union Recognized as a 2026 Best Place to Work in Virginia
Justice Federal Credit Union, (Justice Federal), is honored to be recognized as a 2026 Best Places to Work in Virginia, by Virginia Business.
Mark L. Robnett Announced as New CUES Board Chair
Justice Federal Credit Union, (Justice Federal), is pleased to announce that Mark L. Robnett, President and CEO will assume the role of Credit Union Executive ...
State Employees’ Credit Union Helps North Carolinians Build Financial Skills Through Free Education Events
In recognition of Financial Literacy Month in April, State Employees’ Credit Union (SECU) is highlighting its free financial education programming offered through its network of ...
Final call for Michigan schools to apply for LAFCU’s $10K Innovation for Education Grant
LANSING, Mich. — Michigan K–12 schools have until May 1 to apply for LAFCU’s 2026 Innovation for Education (LIFE) Grant, which will award $10,000 to ...
Community Credit Union Renews Core Processing Partnership with Synergent
WESTBROOK, ME (April 1, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing renewal agreement with Community Credit Union. The ...