The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Looking Closer Made All the Difference
Logix Federal Credit Union
Logix’s WOW Program encourages team members to look beyond the surface and advocate for members. While helping a member review her account, a team member noticed suspicious activity and took extra time to investigate. The review uncovered unauthorized charges made by a caregiver. The member shared she had undergone back surgery and had limited mobility. […]
Empathy And Trust During A Difficult Chapter
Affinity Federal Credit Union
A member wanted to recognize one of our Loss Mitigation Specialists for her extraordinary compassion and commitment during an incredibly difficult time. After co-signing an auto loan that ultimately went into default, the member found herself facing significant financial and personal hardship. While managing serious health challenges, she struggled to resolve the situation and felt […]
When Adventure Is A Need, Not Just A Want
Solarity Credit Union
TJ, Dave, and their son, Drake, find freedom on the open road, hitching up their off-grid trailer whenever adventure calls. From fishing along the Columbia River to camping near Potholes Reservoir or hunting north of Spokane, their RV gives them the flexibility to unplug, recharge, and spend meaningful time together. With a busy life centered […]
Turning A Member’s Homeownership Dream Into Reality
Arnold became a SchoolsFirst Federal Credit Union Member in 2021 and was interested in the products and services available to support school employees. Homeownership was a goal he hoped to pursue, but he wanted a partner who could guide him through a process that often feels overwhelming for first time and first generation buyers. When […]
A First Home In The Place They Love
Solarity Credit Union
For Kenzie and Riley, buying their first home meant putting down roots in the community they’ve always called home. After reaching out to Solarity, they found a lending experience that felt personal, supportive, and refreshingly human. With clear guidance and confidence in their monthly payments, the couple moved in knowing they were building equity and a […]
A Special Gift Creates A Happy Anniversary
Chaffey Federal Credit Union
I was working on a budget with a couple in financial counseling, and we were planning out the different expenses for the upcoming month. As we were going through the dates, we looked at the budget and saw their anniversary landed on the same week as some of their major expenses, leaving little to no […]
LAFCU promotes Jamie Jones to contact center branch manager
For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer
NASCUS and Critical Ops Launch the 2026 Fraud School
Callahan Gives Every Credit Union Access To Performance Insights
Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards
Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft
Synergent and Partner Bayer Heritage Federal Credit Union Recognized with Two Diamond Awards from America’s Credit Unions
CU*SOUTH Board Member Jimmy Smith Inducted into Credit Union House Hall of Leaders
Corelation Surpasses 300 Total Clients as 12 Credit Unions Select the KeyStone Core in First Quarter 2026
Student Choice Launches Employer Choice to Boost the Financial Resilience of Working Americans
Century Federal Credit Union Named Official Credit Union of the Cleveland Guardians
Credit Unions Raise $506,230 for CMN Hospitals at Credit Union Cherry Blossom 10 Mile & 5K
SchoolsFirst Federal Credit Union Ranked #1 in Member Satisfaction by JD Power for the Second Consecutive Year
3Rivers Credit Union Partners with Local Organizations to Expand Real-World Financial Education Across Indiana
Appli CEO Tim Pranger to Demo AI-Powered Lending Tools at Financial Brand Forum
Redwood Credit Union receives two Diamond Awards for marketing excellence at America’s Credit Unions competition
Chartway Credit Union Wins Sixth Straight USA Today Top Workplaces Award
LAFCU honors longtime board members whose guidance shaped decades of growth
Registration Now Open for 2026 ALM First Financial Forum
Sound Credit Union and Junior Achievement Expand Partnership
SchoolsFirst Federal Credit Union Earns Seven Diamond Awards from America’s Credit Unions
OCEANAIR FCU TO LAUNCH SUITE OF STUDENT CHOICE LENDING SOLUTIONS
Spotlighting the Industry’s Trailblazers: 2026 CUES Awards Nominations Now Open
Mainstreet Credit Union Selects Arkatechture as Strategic Data Analytics Partner to Accelerate Digital Transformation
BCU SHINES IN 2026 DIAMOND AWARDS HONORING MARKETING EXCELLENCE
LGE Community Credit Union recognized with Diamond Award for outstanding social media efforts
Baker Market Update – Week in Review: April 03, 2026
Great Plains FCU Selects Brad Schneider as New VP of Information Technology
LAFCU recognized as a 2026 Inclusive Workplace
Alogent’s Unify Shortlisted for Best PayTech Solution for Banks and FIs at the Banking Tech Awards USA 2026
LAFCU promotes Jamie Jones to contact center branch manager
For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer
NASCUS and Critical Ops Launch the 2026 Fraud School
Callahan Gives Every Credit Union Access To Performance Insights
Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards
Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft
Synergent and Partner Bayer Heritage Federal Credit Union Recognized with Two Diamond Awards from America’s Credit Unions
CU*SOUTH Board Member Jimmy Smith Inducted into Credit Union House Hall of Leaders
Corelation Surpasses 300 Total Clients as 12 Credit Unions Select the KeyStone Core in First Quarter 2026
Student Choice Launches Employer Choice to Boost the Financial Resilience of Working Americans
Century Federal Credit Union Named Official Credit Union of the Cleveland Guardians
Credit Unions Raise $506,230 for CMN Hospitals at Credit Union Cherry Blossom 10 Mile & 5K
SchoolsFirst Federal Credit Union Ranked #1 in Member Satisfaction by JD Power for the Second Consecutive Year
3Rivers Credit Union Partners with Local Organizations to Expand Real-World Financial Education Across Indiana
Appli CEO Tim Pranger to Demo AI-Powered Lending Tools at Financial Brand Forum
Redwood Credit Union receives two Diamond Awards for marketing excellence at America’s Credit Unions competition
Chartway Credit Union Wins Sixth Straight USA Today Top Workplaces Award
LAFCU honors longtime board members whose guidance shaped decades of growth
Registration Now Open for 2026 ALM First Financial Forum
Sound Credit Union and Junior Achievement Expand Partnership
SchoolsFirst Federal Credit Union Earns Seven Diamond Awards from America’s Credit Unions
OCEANAIR FCU TO LAUNCH SUITE OF STUDENT CHOICE LENDING SOLUTIONS
Spotlighting the Industry’s Trailblazers: 2026 CUES Awards Nominations Now Open
Mainstreet Credit Union Selects Arkatechture as Strategic Data Analytics Partner to Accelerate Digital Transformation
BCU SHINES IN 2026 DIAMOND AWARDS HONORING MARKETING EXCELLENCE
LGE Community Credit Union recognized with Diamond Award for outstanding social media efforts
Baker Market Update – Week in Review: April 03, 2026
Great Plains FCU Selects Brad Schneider as New VP of Information Technology
LAFCU recognized as a 2026 Inclusive Workplace
Alogent’s Unify Shortlisted for Best PayTech Solution for Banks and FIs at the Banking Tech Awards USA 2026
LAFCU promotes Jamie Jones to contact center branch manager
For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer
NASCUS and Critical Ops Launch the 2026 Fraud School
Callahan Gives Every Credit Union Access To Performance Insights
Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards
Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft