The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Stopping A Predatory Loan Before It Took Everything

A member came to the CDFI after being persuaded to take out a title loan to help her daughter. She is deaf and had long trusted her daughter with her finances, but the decision nearly cost her everything. Within days, she owed $4,900 under devastating terms: a 36-month loan at 203.39% interest, with monthly payments […]

A Refinance That Reduced The Strain

We Florida Financial Credit Union

A member applied to refinance a car loan to lower the monthly payment. The member had a monthly payment of $662 for 72 months at a rate of 11.50%. After refinancing with We Florida Financial, the member’s new payment was $472 per month at a rate of 7.94%. The member’s payment was reduced by $190 […]

Building Credit And Confidence One Step At A Time

Revity Federal Credit Union

A disabled 60-year-old member living on a fixed income came to us in January of 2025 needing funds to repair her car and purchase new tires. She had been introduced to us through a community seminar on budgeting for seniors. With a 515 credit score, no previous lending history with us, and some delinquencies that […]

A Timely Solution Before The Storm

We Florida Financial Credit Union

A member and his wife applied for a Home Equity Line of Credit to replace their roof and complete additional home repairs. Unfortunately, the loan request was denied due to insufficient income in relation to their debts. While discussing the loan decision, the members suggested adding their son and daughter to the application. This created […]

Steady Steps Toward Financial Confidence

I’ve known this member since I joined the credit union and have been building a relationship with her ever since. I suggested Financial Wellness to her last October, and since early November, we have had multiple sessions focused on building a budget and gaining control of her expenses. At the time, she had a monthly […]

Finding Stability After A Life Change

Texas Bay Credit Union

A longtime member recently came to us after going through a divorce. She had financed her vehicle outside the credit union, and both the payment amount and interest rate were high. As she adjusted to life on a single income, she began having difficulty keeping up with her bills. We were able to refinance her […]

Strategic Partnerships

Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services

As this year’s spring homebuying season continues to build momentum, myCUmortgage announced partnerships with three credit unions that are ready ...
Technology

Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider

Alogent announced it has been authorized by the Federal Reserve to send and receive X9 check image exchange files on ...
Making A Difference

EECU Celebrates Kings County Educators at Annual Excellence in Education Awards

FRESNO, Calif. (April 22, 2026) – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office of ...
Making A Difference

Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program

Family Trust Federal Credit Union is partnering with the Phillis Wheatley Community Center and Furman University’s Riley Institute to launch ...
Other

Celebrating 90 years of impact: BECU releases 2025 Annual Report

BECU, the fifth largest credit union in the U.S., released its 2025 Annual Report today, marking 90 years of strengthening ...
Other

The Illinois Credit Union League Announces Board of Directors and Officers

The Illinois Credit Union League (ICUL) today announced the results of its 2026 Board of Directors election following the League’s ...
Other

Boucoup Wins Gold Stevie® Award in 2026 American Business Awards®

Boucoup won a Gold Stevie® Award in the 2026 American Business Awards® in the Apps for Family & Kids category, ...
Personnel Promotions

Maine Family Federal Credit Union Appoints Kaj Johansen as Vice President of Lending

Lewiston, ME – Maine Family Federal Credit Union is pleased to announce the appointment of Kaj Johansen as Vice President ...
Other

SchoolsFirst FCU Partners with Santa Maria-Bonita School District to Celebrate 2nd Annual Excellence in Education Awards Gala

SchoolsFirst Federal Union partnered with the Santa Maria-Bonita School District for the 2nd Annual Excellence in Education Awards Gala, held ...
Other

Meriwest Credit Union Celebrates the Grand Reopening of Its Newly Remodeled Santa Clara Branch

Meriwest Credit Union celebrated the grand opening of its newly remodeled Santa Clara branch, marking a renewed investment in serving ...
Charity Events

Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament

Good morning, My name is Meghan Lyons, and I am the Communications Specialist at Gulf Winds Credit Union. On behalf ...
Personnel Promotions

Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union

Greater Texas|Aggieland Credit Union has promoted Kayvee Kondapalli to Executive Vice President & Chief Information Officer, recognizing his transformative impact ...
Operations & HR

Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team

Washington, DC  – Callahan & Associates announced the recent additions of Joshua R. Polanin, Vice President of Analytics & Applied AI, ...
Industry Analysis & Trends

Baker Market Update – Week in Review: April 17, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

EECU Sponsors Regional School Safety Symposium

FRESNO, Calif. (April 17, 2026) – Educational Employees Credit Union (EECU) proudly partnered with the Tulare County Office of Education ...
Investments

ALM First Launches Inaugural Loan Fund for Credit Unions

Dallas, Texas – ALM First, a strategic partner for more than 350 financial institutions nationwide, has successfully launched a first ...
Technology

Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness

Victory Bank has selected Alogent’s AccuAccount to modernize its commercial lending workflows, including imaging, tracking, and audit processes, as part ...
Personnel Promotions

LAFCU promotes Jamie Jones to contact center branch manager

LANSING, Mich. — Jamie Jones serves as branch manager of LAFCU’s contact center, following her advancement from assistant branch manager.
Personnel Promotions

For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer

Boston, MA, April 16, 2026. Boston Firefighters Credit Union (BFCU) is pleased to announce the appointment of Elizabeth Adcock as ...
New Product Releases

NASCUS and Critical Ops Launch the 2026 Fraud School 

The National Association of State Credit Union Supervisors (NASCUS), in partnership with Critical Ops, announce the launch of the 2026 ...
New Product Releases

Callahan Gives Every Credit Union Access To Performance Insights

Washington, DC – Callahan & Associates announced today the launch of CU Profiles, a new free plan within its performance ...
Strategic Partnerships

Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards

[Laurel, Maryland – April 15, 2026] The fan-favorite Bird Bath at Oriole Park at Camden Yards is set to make ...
Making A Difference

Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft

[April 14, 2026 – Laurel, MD] Tower Federal Credit Union hosted a free Shred Day on April 11, 2026, at ...
Marketing

Synergent and Partner Bayer Heritage Federal Credit Union Recognized with Two Diamond Awards from America’s Credit Unions

WESTBTROOK, ME (April 14, 2026) – Synergent is pleased to announce it has received two Diamond Awards from America’s Credit ...
Making A Difference

CU*SOUTH Board Member Jimmy Smith Inducted into Credit Union House Hall of Leaders

CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and solutions for credit unions, is ...
Technology

Corelation Surpasses 300 Total Clients as 12 Credit Unions Select the KeyStone Core in First Quarter 2026

Demonstrating continued confidence from credit unions nationwide, Corelation, Inc., proudly announces that 12 credit unions (cumulative total of $9.4 billion ...
Lending

Student Choice Launches Employer Choice to Boost the Financial Resilience of Working Americans

With financial stress on the rise for many Americans, CU Student Choice Partners, LLC (Student Choice) is branching beyond its ...
Marketing

Century Federal Credit Union Named Official Credit Union of the Cleveland Guardians

CLEVELAND, OH – Century Federal Credit Union (Century FCU) is proud to announce that it has been named the Official ...
Charity Events

Credit Unions Raise $506,230 for CMN Hospitals at Credit Union Cherry Blossom 10 Mile & 5K

Washington, D.C. (April 12, 2026) – Credit Unions and industry partners presented a $506,230 donation from Credit Union Miracle Day ...
Other

SchoolsFirst Federal Credit Union Ranked #1 in Member Satisfaction by JD Power for the Second Consecutive Year

For the second year in a row, SchoolsFirst Federal Credit Union has earned the top ranking in the JD Power ...
Strategic Partnerships

Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services

As this year’s spring homebuying season continues to build momentum, myCUmortgage announced partnerships with three credit unions that are ready ...
Technology

Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider

Alogent announced it has been authorized by the Federal Reserve to send and receive X9 check image exchange files on ...
Making A Difference

EECU Celebrates Kings County Educators at Annual Excellence in Education Awards

FRESNO, Calif. (April 22, 2026) – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office of ...
Making A Difference

Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program

Family Trust Federal Credit Union is partnering with the Phillis Wheatley Community Center and Furman University’s Riley Institute to launch ...
Other

Celebrating 90 years of impact: BECU releases 2025 Annual Report

BECU, the fifth largest credit union in the U.S., released its 2025 Annual Report today, marking 90 years of strengthening ...
Other

The Illinois Credit Union League Announces Board of Directors and Officers

The Illinois Credit Union League (ICUL) today announced the results of its 2026 Board of Directors election following the League’s ...
Other

Boucoup Wins Gold Stevie® Award in 2026 American Business Awards®

Boucoup won a Gold Stevie® Award in the 2026 American Business Awards® in the Apps for Family & Kids category, ...
Personnel Promotions

Maine Family Federal Credit Union Appoints Kaj Johansen as Vice President of Lending

Lewiston, ME – Maine Family Federal Credit Union is pleased to announce the appointment of Kaj Johansen as Vice President ...
Other

SchoolsFirst FCU Partners with Santa Maria-Bonita School District to Celebrate 2nd Annual Excellence in Education Awards Gala

SchoolsFirst Federal Union partnered with the Santa Maria-Bonita School District for the 2nd Annual Excellence in Education Awards Gala, held ...
Other

Meriwest Credit Union Celebrates the Grand Reopening of Its Newly Remodeled Santa Clara Branch

Meriwest Credit Union celebrated the grand opening of its newly remodeled Santa Clara branch, marking a renewed investment in serving ...
Charity Events

Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament

Good morning, My name is Meghan Lyons, and I am the Communications Specialist at Gulf Winds Credit Union. On behalf ...
Personnel Promotions

Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union

Greater Texas|Aggieland Credit Union has promoted Kayvee Kondapalli to Executive Vice President & Chief Information Officer, recognizing his transformative impact ...
Operations & HR

Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team

Washington, DC  – Callahan & Associates announced the recent additions of Joshua R. Polanin, Vice President of Analytics & Applied AI, ...
Industry Analysis & Trends

Baker Market Update – Week in Review: April 17, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

EECU Sponsors Regional School Safety Symposium

FRESNO, Calif. (April 17, 2026) – Educational Employees Credit Union (EECU) proudly partnered with the Tulare County Office of Education ...
Investments

ALM First Launches Inaugural Loan Fund for Credit Unions

Dallas, Texas – ALM First, a strategic partner for more than 350 financial institutions nationwide, has successfully launched a first ...
Technology

Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness

Victory Bank has selected Alogent’s AccuAccount to modernize its commercial lending workflows, including imaging, tracking, and audit processes, as part ...
Personnel Promotions

LAFCU promotes Jamie Jones to contact center branch manager

LANSING, Mich. — Jamie Jones serves as branch manager of LAFCU’s contact center, following her advancement from assistant branch manager.
Personnel Promotions

For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer

Boston, MA, April 16, 2026. Boston Firefighters Credit Union (BFCU) is pleased to announce the appointment of Elizabeth Adcock as ...
New Product Releases

NASCUS and Critical Ops Launch the 2026 Fraud School 

The National Association of State Credit Union Supervisors (NASCUS), in partnership with Critical Ops, announce the launch of the 2026 ...
New Product Releases

Callahan Gives Every Credit Union Access To Performance Insights

Washington, DC – Callahan & Associates announced today the launch of CU Profiles, a new free plan within its performance ...
Strategic Partnerships

Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards

[Laurel, Maryland – April 15, 2026] The fan-favorite Bird Bath at Oriole Park at Camden Yards is set to make ...
Making A Difference

Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft

[April 14, 2026 – Laurel, MD] Tower Federal Credit Union hosted a free Shred Day on April 11, 2026, at ...
Marketing

Synergent and Partner Bayer Heritage Federal Credit Union Recognized with Two Diamond Awards from America’s Credit Unions

WESTBTROOK, ME (April 14, 2026) – Synergent is pleased to announce it has received two Diamond Awards from America’s Credit ...
Making A Difference

CU*SOUTH Board Member Jimmy Smith Inducted into Credit Union House Hall of Leaders

CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and solutions for credit unions, is ...
Technology

Corelation Surpasses 300 Total Clients as 12 Credit Unions Select the KeyStone Core in First Quarter 2026

Demonstrating continued confidence from credit unions nationwide, Corelation, Inc., proudly announces that 12 credit unions (cumulative total of $9.4 billion ...
Lending

Student Choice Launches Employer Choice to Boost the Financial Resilience of Working Americans

With financial stress on the rise for many Americans, CU Student Choice Partners, LLC (Student Choice) is branching beyond its ...
Marketing

Century Federal Credit Union Named Official Credit Union of the Cleveland Guardians

CLEVELAND, OH – Century Federal Credit Union (Century FCU) is proud to announce that it has been named the Official ...
Charity Events

Credit Unions Raise $506,230 for CMN Hospitals at Credit Union Cherry Blossom 10 Mile & 5K

Washington, D.C. (April 12, 2026) – Credit Unions and industry partners presented a $506,230 donation from Credit Union Miracle Day ...
Other

SchoolsFirst Federal Credit Union Ranked #1 in Member Satisfaction by JD Power for the Second Consecutive Year

For the second year in a row, SchoolsFirst Federal Credit Union has earned the top ranking in the JD Power ...

Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services

As this year’s spring homebuying season continues to build momentum, myCUmortgage announced partnerships with three credit unions that are ready to help their members with ...

Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider

Alogent announced it has been authorized by the Federal Reserve to send and receive X9 check image exchange files on behalf of its financial institution ...

EECU Celebrates Kings County Educators at Annual Excellence in Education Awards

FRESNO, Calif. (April 22, 2026) – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office of Education to honor outstanding educators ...

Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program

Family Trust Federal Credit Union is partnering with the Phillis Wheatley Community Center and Furman University’s Riley Institute to launch Financial Foundations, a new program ...

Celebrating 90 years of impact: BECU releases 2025 Annual Report

BECU, the fifth largest credit union in the U.S., released its 2025 Annual Report today, marking 90 years of strengthening financial health for members and ...

The Illinois Credit Union League Announces Board of Directors and Officers

The Illinois Credit Union League (ICUL) today announced the results of its 2026 Board of Directors election following the League’s Annual Delegates Meeting held April ...
Scroll to Top