A member visited the branch requesting help initiating a wire transfer. When Marina sat down with him, she began by asking about the purpose of the transfer. He shared that the money was intended to help his granddaughter with her education. Marina noticed he had recently consolidated his savings into one account and was attempting […]

RVA Financial Federal Credit Union has proudly granted $4.1 million in mortgages, enabling residents of the City of Richmond to achieve their dreams of homeownership. We have a truly inspiring success story featuring one of our members who re-entered society after being in the corrections system. Through our credit coaching, he increased his credit score […]

After his wife passed on, a member came in just as lost as he could be. In their 60 years of marriage, she’d always handled the finances, and he didn’t even know where to start. He’d gathered up what he could —including her death certificate — but you could see plain as day he was […]

Some moments remind us how far a team will go to support a member’s wellbeing. A member urgently needed financing for an accessible vehicle large enough for his two grandchildren, both of whom use wheelchairs. His current vehicle was unsafe, and the family was leaving for a long-planned vacation in two days. He needed a […]

Some of the most meaningful moments happen quietly, through steady care over time. Dee Cordova, senior service center manager, supported a member facing overwhelming medical and financial hardship. He was living with Lewy Body Disease and early onset Parkinson’s, had fallen behind on bills, and was trapped in a predatory high-interest loan that was draining […]

Each year we capture stories from our more than 280,000 members and ask them about the impact Nusenda has had on their financial journeys. Learn more at Nusenda.org. Watch Jesse’s story.