The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Every Moment Matters — And These Belong To Blue

After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]

Five Generations, One Credit Union

Signet Federal Credit Union

It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]

Why I Love Securityplus FCU

I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]

Driven By Dreams. Supported By Western Vista.

Western Vista Federal Credit Union

Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]

One Member’s Journey From Betrayal To Hope

Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]

Empowering Access, One Van At A Time

Centric Federal Credit Union

A husband and wife wanted to help their community, so they formed an LLC to provide non-emergent medical transportation. Through the business they started, they were able to help those in their community with medical issues and limited means and ensure they had access to the care they needed. Recently, after hearing about the husband […]

Marketing

EECU Wins in Three Categories of 2025 Best of Central California Awards

Fresno, CA – June 18, 2025 – Educational Employees Credit Union (EECU) is proud to announce its recognition in three ...
Other

Velera Promotes Mark L. Robnett to Director of its Board

Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, announced the promotion ...
Marketing

SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families in ...
Industry Analysis & Trends

The Impact of Credit Union Mergers on Debt Recovery and Member Engagement

As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of ...
Strategic Partnerships

Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions

Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their ...
Other

BECU expands in Pierce County with new location coming to Lakewood, Washington

BECU, Washington’s largest credit union, will open a new Neighborhood Financial Center (NFC) in Lakewood this winter bringing in-person financial ...
Charity Events

TriUnity Foundation Awards $95,000 in Grants

TriUnity Foundation has announced the distribution of $95,000 in financial assistance to 23 individuals and families facing terminal illness in ...
Making A Difference

EECU Hosts Member Appreciation Days at 22 Branch Locations

Fresno, CA – June 13, 2025 – Educational Employees Credit Union (EECU) hosted Member Appreciation Days across all 22 of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 13, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Sean Cervantes and Lisa Sprague join LAFCU’s business development team

LANSING, Mich. — LAFCU has expanded its team with the addition of two seasoned professionals dedicated to fostering community and ...
Technology

ORIGENCE AND ALLOY PARTNER TO DELIVER BEST-IN-CLASS FRAUD PROTECTION FOR CREDIT UNIONS

Origence, the leading lending technology solutions provider for credit unions, announced a strategic partnership with Alloy, a premier identity and ...
Marketing

Cloudvirga honored with PROGRESS in Lending’s 2025 Connections Award

Cloudvirga, a leading provider of digital mortgage point-of-sale platforms for credit unions and other lenders, today announced it has been ...
Charity Events

TEACHERS FEDERAL CREDIT UNION RAISES MORE THAN $924,000 FOR CHILDREN’S MIRACLE NETWORK HOSPITALS

HAUPPAUGE, NY (June 6, 2025) – Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.9 ...
Making A Difference

NASCUS Opens Nominations for 2025 Pierre Jay Award

The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2025 Pierre Jay Award, the ...
Strategic Partnerships

One Credit Union Extends Long-Standing Core Processing Relationship with Synergent

Synergent has extended its nearly 20-year partnership with One Credit Union through a new five-year agreement. The credit union will ...
Making A Difference

EECU Sponsors Latinx Graduation Celebration Honoring Fresno Students

Fresno, CA – Educational Employees Credit Union (EECU) proudly sponsored the 2025 Latinx High School Celebración, an inspiring event recognizing ...
Other

Public Corporation for the Supervision and Insurance of Cooperatives of Puerto Rico Receives NASCUS Accreditation

The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce that the Public Corporation for the Supervision ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 06, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Lending

Westerly Community Credit Union Adds CU Student Choice’s Student Loan Refinance Solution

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student loan refinance ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Winners of 2025 Member Education Award Scholarships

SchoolsFirst Federal Credit Union, the largest credit union in California and the nation’s largest serving school employees and their families, ...
Making A Difference

SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide

State Employees’ Credit Union (SECU) has concluded its fourth annual Summer Camp Awards campaign, granting $500 scholarships to 457 young ...
Technology

Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures

The award honors Quavo’s QFD® platform, an end-to-end SaaS solution purpose-built to transform and streamline dispute management for financial institutions ...
Strategic Partnerships

Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts

Appli, a provider of artificial intelligence-powered financial calculators, today announced that First Source Federal Credit Union, serving members in central ...
Personnel Promotions

Coastal Credit Union Hires Karen DeSalvo as VP, Marketing

Coastal Credit Union has hired Karen DeSalvo as its new VP of Marketing. In this role, DeSalvo will be responsible ...
New Product Releases

Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback

NEW YORK – June 3, 2025 – Prizeout, the leader in advertising and financial technology, is announcing CashBack+ Pay, the ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 30, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

Corporate One Federal Credit Union Celebrates Milestone: 100 Go-Lives on Immediate Payment Rails

Corporate One Federal Credit Union announced a significant milestone today: 100 go-lives on the RTP network or FedNow Service through ...
Other

Vizo Financial’s June 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Technology

Alogent’s Unify Earns 2025 PayTech Awards Finalist Spot for “Best Consumer Payments System for Banks & FIs”

Alogent is proud to announce that Unify has been named a finalist in the 2025 PayTech Awards, Best Consumer Payments ...
Personnel Promotions

Maine Credit Union League and Synergent Announce Board of Directors

The Maine Credit Union League and Synergent are pleased to announce the appointment of their 2025–2026 Board of Directors. These ...
Marketing

EECU Wins in Three Categories of 2025 Best of Central California Awards

Fresno, CA – June 18, 2025 – Educational Employees Credit Union (EECU) is proud to announce its recognition in three ...
Other

Velera Promotes Mark L. Robnett to Director of its Board

Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, announced the promotion ...
Marketing

SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families in ...
Industry Analysis & Trends

The Impact of Credit Union Mergers on Debt Recovery and Member Engagement

As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of ...
Strategic Partnerships

Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions

Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their ...
Other

BECU expands in Pierce County with new location coming to Lakewood, Washington

BECU, Washington’s largest credit union, will open a new Neighborhood Financial Center (NFC) in Lakewood this winter bringing in-person financial ...
Charity Events

TriUnity Foundation Awards $95,000 in Grants

TriUnity Foundation has announced the distribution of $95,000 in financial assistance to 23 individuals and families facing terminal illness in ...
Making A Difference

EECU Hosts Member Appreciation Days at 22 Branch Locations

Fresno, CA – June 13, 2025 – Educational Employees Credit Union (EECU) hosted Member Appreciation Days across all 22 of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 13, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Sean Cervantes and Lisa Sprague join LAFCU’s business development team

LANSING, Mich. — LAFCU has expanded its team with the addition of two seasoned professionals dedicated to fostering community and ...
Technology

ORIGENCE AND ALLOY PARTNER TO DELIVER BEST-IN-CLASS FRAUD PROTECTION FOR CREDIT UNIONS

Origence, the leading lending technology solutions provider for credit unions, announced a strategic partnership with Alloy, a premier identity and ...
Marketing

Cloudvirga honored with PROGRESS in Lending’s 2025 Connections Award

Cloudvirga, a leading provider of digital mortgage point-of-sale platforms for credit unions and other lenders, today announced it has been ...
Charity Events

TEACHERS FEDERAL CREDIT UNION RAISES MORE THAN $924,000 FOR CHILDREN’S MIRACLE NETWORK HOSPITALS

HAUPPAUGE, NY (June 6, 2025) – Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.9 ...
Making A Difference

NASCUS Opens Nominations for 2025 Pierre Jay Award

The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2025 Pierre Jay Award, the ...
Strategic Partnerships

One Credit Union Extends Long-Standing Core Processing Relationship with Synergent

Synergent has extended its nearly 20-year partnership with One Credit Union through a new five-year agreement. The credit union will ...
Making A Difference

EECU Sponsors Latinx Graduation Celebration Honoring Fresno Students

Fresno, CA – Educational Employees Credit Union (EECU) proudly sponsored the 2025 Latinx High School Celebración, an inspiring event recognizing ...
Other

Public Corporation for the Supervision and Insurance of Cooperatives of Puerto Rico Receives NASCUS Accreditation

The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce that the Public Corporation for the Supervision ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 06, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Lending

Westerly Community Credit Union Adds CU Student Choice’s Student Loan Refinance Solution

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student loan refinance ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Winners of 2025 Member Education Award Scholarships

SchoolsFirst Federal Credit Union, the largest credit union in California and the nation’s largest serving school employees and their families, ...
Making A Difference

SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide

State Employees’ Credit Union (SECU) has concluded its fourth annual Summer Camp Awards campaign, granting $500 scholarships to 457 young ...
Technology

Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures

The award honors Quavo’s QFD® platform, an end-to-end SaaS solution purpose-built to transform and streamline dispute management for financial institutions ...
Strategic Partnerships

Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts

Appli, a provider of artificial intelligence-powered financial calculators, today announced that First Source Federal Credit Union, serving members in central ...
Personnel Promotions

Coastal Credit Union Hires Karen DeSalvo as VP, Marketing

Coastal Credit Union has hired Karen DeSalvo as its new VP of Marketing. In this role, DeSalvo will be responsible ...
New Product Releases

Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback

NEW YORK – June 3, 2025 – Prizeout, the leader in advertising and financial technology, is announcing CashBack+ Pay, the ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 30, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

Corporate One Federal Credit Union Celebrates Milestone: 100 Go-Lives on Immediate Payment Rails

Corporate One Federal Credit Union announced a significant milestone today: 100 go-lives on the RTP network or FedNow Service through ...
Other

Vizo Financial’s June 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Technology

Alogent’s Unify Earns 2025 PayTech Awards Finalist Spot for “Best Consumer Payments System for Banks & FIs”

Alogent is proud to announce that Unify has been named a finalist in the 2025 PayTech Awards, Best Consumer Payments ...
Personnel Promotions

Maine Credit Union League and Synergent Announce Board of Directors

The Maine Credit Union League and Synergent are pleased to announce the appointment of their 2025–2026 Board of Directors. These ...

Indiana Members Foundation Raises Over $90,000 to Support Local Nonprofits and Schools

Indiana Members Foundation, the charitable arm of Indiana Members Credit Union, raised more than $90,000 through three charity golf outings to support local nonprofits and ...

Meriwest Community Foundation Honored as Financial Resiliency Champion for Youth Advocacy

Meriwest Community Foundation is proud to support the PARTI Program’s mission to end bullying and uplift youth. Being recognized as a Financial Resiliency Champion reflects ...

EECU and the Tulare County Office of Education Celebrate Excellent Educators

FRESNO, Calif. (Oct. 22, 2025) – Educational Employees Credit Union (EECU) partnered with the Tulare County Office of Education to celebrate the county’s top educators ...

ASA Live for Sharetec Credit Unions, Shaping the Future of Securely Connected Finance

ASA, a leader in securely connected finance, today announced that it is now seamlessly embedded into Sharetec’s On-the-Go mobile banking platform as a standard feature ...

Greater Eastern Credit Union Partners with Synergent in New Technology Agreement

Synergent is pleased to announce a new partnership with Greater Eastern Credit Union. The credit union has signed a ten-year agreement for hosted Jack Henry™ ...

EECU Partners with SLO County Office of Education to Honor Educators

FRESNO, Calif. (Oct. 21, 2025) – Educational Employees Credit Union (EECU) partnered with the San Luis Obispo (SLO) County Office of Education to celebrate the ...
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