The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Turning A Homeownership Dream Into A Reality

For Henry, buying a first home from out of state could have been a complicated and stressful experience, but with GreenState Credit Union, it was smooth, personal, and even inspiring. From start to finish, the process took about a month. With most communication handled through text, email, and DocuSign, Henry appreciated how efficient and easy […]

Building Futures, One Youth Account At A Time

I recently helped a mother who visited our branch with questions about our youth accounts. She was clearly interested in making informed financial decisions for her children, so I took the time to walk her through our youth account options in detail. I explained the benefits, features, and long-term value of starting financial education early. […]

Big Dreams Wrapped In A Custom Bow Tie

Lake Trust Credit Union

Bleu Bowtique, a men’s clothier in Detroit, started from humble beginnings. Ne’Gyle Beaman’s passion for fashion gave him the idea to make custom bow ties, which he started selling at local craft fairs. But when it was time to scale his business, he couldn’t find funding for the equipment he needed. His business was in […]

Guiding Generations Toward Financial Confidence

I recently helped a member who had opened a share and a checking account based on a recommendation she had received from her friend but had yet to make the final decision to move her entire relationship to Redwood Credit Union. Our member stated she has received positive feedback from friends and RCU and wanted […]

From Summer Home Upgrade To Smart Debt Relief

A Patelco Credit Union member came in to inquire about a home equity loan as he was planning on renovating his summer home. Originally, he requested $75,000 to cover the renovation expenses, however, during our assessment we uncovered the member has debt at quite high interest rates outside of Patelco. Our team brought up the […]

From Estate Accounts To Everyday Banking

When a woman walked into a Redwood Credit Union branch with questions about estate accounts and how to open one at RCU, I saw an opportunity to turn confusion into clarity and hesitation into trust. She wasn’t yet a member and was unfamiliar with the process. To ensure she felt fully supported, I invited our […]

Making A Difference

DDJ Myers Becomes One of America’s Credit Unions Inaugural Visionary Providers

Phoenix, AZ – DDJ Myers, the well-known industry thought leader and ALM First Company, has recently joined as one of ...
Technology

New admin portal in Cloudvirga’s Tropos borrower platform puts lenders in the driver’s seat

Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced the general availability of an admin portal for ...
Investments

Raymond James Weekly Economics Commentary

Raymond James Weekly Economics Commentary
Lending

More Credit Unions Join National Student Loan Marketplace, Showcasing Unique Solutions to Support Students and Families

Credit unions across the country have been deepening their role in education finance, and now, more and more are showcasing ...
Other

New CUES Governance Toolkit Equips CUs to Lead with Confidence and Clarity

CUES is proud to introduce CUES Governance Toolkit, a self-paced, five-part learning series designed to elevate credit union governance through ...
Operations & HR

LGE Community Credit Union Named a 2025 AJC Top Workplace

LGE Community Credit Union is proud to announce that it has been recognized as a Top Workplace by The Atlanta ...
Making A Difference

SchoolsFirst Federal Credit Union Raises Awareness for Children’s Hospital Orange County Through the 2025 CHOC Walk in the Park

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, helped ...
Making A Difference

Sound Credit Union Reveals 2025 Scholarship Recipients

TACOMA, WA – Sound Credit Union (Sound) is proud to honor the recipients of its 2025 scholarships for the 2025/26 ...
Making A Difference

EECU Sponsors New Teacher Grants for Sanger Unified

FRESNO, Calif. (Aug. 15, 2025) – Educational Employees Credit Union (EECU) is proud to partner with the Foundation for Sanger ...
Making A Difference

TriUnity Foundation to Host Nationwide Virtual 5K to Support Members Facing Terminal Illness

TriUnity Foundation is proud to announce it is hosting a nationwide virtual 5K this fall to help raise funds to ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 15, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

Meet the Future of CU Leadership: 2025 CUES Emerging Leader Finalists Announced

CUES and partner Currency Marketing are pleased to announce the Final Five selected to compete for the title of the ...
Vendor Resources

Support EXP Launches “Beyond the Score” to Help Financial Institutions Spot Risks Hidden Behind Good CX Scores

Many financial institutions assume customers giving high NPS, CSAT, or CES scores are loyal. But data and real-world cases show ...
Technology

Quavo Fraud & Disputes Selected to Debut Breakthrough AI Functionality at FinovateFall 2025

Quavo, Inc. (“Quavo”), the leading disputes technology partner and trusted advisor for financial institutions, will unveil enhanced AI capabilities for ...
Personnel Promotions

Corporate Central Promotes Kyle Gutierrez to Systems Engineer – Automation & Optimization

Corporate Central is proud to announce the promotion of Kyle Gutierrez to Systems Engineer – Automation & Optimization. In this ...
Charity Events

Honoring Heroes: Tunnel to Towers 5K – Milwaukee Doubles in Participation Size, Raises Over $28,000

Corporate Central proudly served as the title sponsor of the second annual Tunnel to Towers 5K Run & Walk – ...
Other

Results are in: #ILoveMyCreditUnion Day 2025

On July 25, credit unions, leagues, and partners worldwide united for the annual #ILoveMyCreditUnion Day — and 2025’s celebration set ...
Personnel Promotions

Boston Firefighters Credit Union Appoints Danielle Milner as President/CEO

Boston, MA, August 6, 2025. In a bold step toward the future, the Board of Directors of Boston Firefighters Credit ...
Operations & HR

Coastal Credit Union Among Triangle’s Best Places to Work for Tenth Time

Coastal Credit Union has once again earned a spot among the Triangle Business Journal’s Best Places to Work. This marks ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 08, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

EECU Helps Local Families Prepare for School with Backpack Giveaway Events

FRESNO, Calif. (Aug. 8, 2025) – Thousands of local children are now better prepared for the new school year thanks ...
Other

CU Executive Compensation Continues to Climb, CUES Compensation Surveys Find

Credit union executive compensation is on the rise, with many leadership roles seeing significant increases in both base salary and ...
Other

The 7th Annual Cannabis Banking Symposium Unites National Stakeholders

The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Association for Cannabis Banking (ACB), is proud ...
Other

Partner Credit Unions Enter an Era of Possibilities During the 2025 myCUmortgage Partner Conference

Credit union mortgage leaders from across the country are preparing to embrace the glamour and optimism of the Roaring Twenties ...
Personnel Promotions

One Nevada Promotes Steve O’Donnell to President/CEO

LAS VEGAS, NV. – One Nevada Credit Union recently promoted Steve O’Donnell to serve as its new President/Chief Executive Officer after ...
Technology

First City Credit Union and Quavo Partner to Deliver Secure Online Fraud Resolution for Displaced Members Following LA Fires

Quavo, Inc. (“Quavo”), a leading technology partner and trusted advisor for financial institutions, has partnered with First City Credit Union ...
Technology

DaLand CUSO Empowers Credit Unions with Institution-Branded Stablecoins via New Metallicus Partnership

DaLand CUSO, The Next-Gen CUSO dedicated to helping credit unions fully leverage their core systems while simultaneously embracing today’s digital-asset ...
Industry Analysis & Trends

EECU’s Student Branch Model Showcased at National CUFEN Conference

FRESNO, Calif. (Aug. 1, 2025) – Educational Employees Credit Union (EECU) was honored to share its innovative student branch model ...
Other

Vizo Financial’s August 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 01, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

DDJ Myers Becomes One of America’s Credit Unions Inaugural Visionary Providers

Phoenix, AZ – DDJ Myers, the well-known industry thought leader and ALM First Company, has recently joined as one of ...
Technology

New admin portal in Cloudvirga’s Tropos borrower platform puts lenders in the driver’s seat

Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced the general availability of an admin portal for ...
Investments

Raymond James Weekly Economics Commentary

Raymond James Weekly Economics Commentary
Lending

More Credit Unions Join National Student Loan Marketplace, Showcasing Unique Solutions to Support Students and Families

Credit unions across the country have been deepening their role in education finance, and now, more and more are showcasing ...
Other

New CUES Governance Toolkit Equips CUs to Lead with Confidence and Clarity

CUES is proud to introduce CUES Governance Toolkit, a self-paced, five-part learning series designed to elevate credit union governance through ...
Operations & HR

LGE Community Credit Union Named a 2025 AJC Top Workplace

LGE Community Credit Union is proud to announce that it has been recognized as a Top Workplace by The Atlanta ...
Making A Difference

SchoolsFirst Federal Credit Union Raises Awareness for Children’s Hospital Orange County Through the 2025 CHOC Walk in the Park

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, helped ...
Making A Difference

Sound Credit Union Reveals 2025 Scholarship Recipients

TACOMA, WA – Sound Credit Union (Sound) is proud to honor the recipients of its 2025 scholarships for the 2025/26 ...
Making A Difference

EECU Sponsors New Teacher Grants for Sanger Unified

FRESNO, Calif. (Aug. 15, 2025) – Educational Employees Credit Union (EECU) is proud to partner with the Foundation for Sanger ...
Making A Difference

TriUnity Foundation to Host Nationwide Virtual 5K to Support Members Facing Terminal Illness

TriUnity Foundation is proud to announce it is hosting a nationwide virtual 5K this fall to help raise funds to ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 15, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

Meet the Future of CU Leadership: 2025 CUES Emerging Leader Finalists Announced

CUES and partner Currency Marketing are pleased to announce the Final Five selected to compete for the title of the ...
Vendor Resources

Support EXP Launches “Beyond the Score” to Help Financial Institutions Spot Risks Hidden Behind Good CX Scores

Many financial institutions assume customers giving high NPS, CSAT, or CES scores are loyal. But data and real-world cases show ...
Technology

Quavo Fraud & Disputes Selected to Debut Breakthrough AI Functionality at FinovateFall 2025

Quavo, Inc. (“Quavo”), the leading disputes technology partner and trusted advisor for financial institutions, will unveil enhanced AI capabilities for ...
Personnel Promotions

Corporate Central Promotes Kyle Gutierrez to Systems Engineer – Automation & Optimization

Corporate Central is proud to announce the promotion of Kyle Gutierrez to Systems Engineer – Automation & Optimization. In this ...
Charity Events

Honoring Heroes: Tunnel to Towers 5K – Milwaukee Doubles in Participation Size, Raises Over $28,000

Corporate Central proudly served as the title sponsor of the second annual Tunnel to Towers 5K Run & Walk – ...
Other

Results are in: #ILoveMyCreditUnion Day 2025

On July 25, credit unions, leagues, and partners worldwide united for the annual #ILoveMyCreditUnion Day — and 2025’s celebration set ...
Personnel Promotions

Boston Firefighters Credit Union Appoints Danielle Milner as President/CEO

Boston, MA, August 6, 2025. In a bold step toward the future, the Board of Directors of Boston Firefighters Credit ...
Operations & HR

Coastal Credit Union Among Triangle’s Best Places to Work for Tenth Time

Coastal Credit Union has once again earned a spot among the Triangle Business Journal’s Best Places to Work. This marks ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 08, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

EECU Helps Local Families Prepare for School with Backpack Giveaway Events

FRESNO, Calif. (Aug. 8, 2025) – Thousands of local children are now better prepared for the new school year thanks ...
Other

CU Executive Compensation Continues to Climb, CUES Compensation Surveys Find

Credit union executive compensation is on the rise, with many leadership roles seeing significant increases in both base salary and ...
Other

The 7th Annual Cannabis Banking Symposium Unites National Stakeholders

The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Association for Cannabis Banking (ACB), is proud ...
Other

Partner Credit Unions Enter an Era of Possibilities During the 2025 myCUmortgage Partner Conference

Credit union mortgage leaders from across the country are preparing to embrace the glamour and optimism of the Roaring Twenties ...
Personnel Promotions

One Nevada Promotes Steve O’Donnell to President/CEO

LAS VEGAS, NV. – One Nevada Credit Union recently promoted Steve O’Donnell to serve as its new President/Chief Executive Officer after ...
Technology

First City Credit Union and Quavo Partner to Deliver Secure Online Fraud Resolution for Displaced Members Following LA Fires

Quavo, Inc. (“Quavo”), a leading technology partner and trusted advisor for financial institutions, has partnered with First City Credit Union ...
Technology

DaLand CUSO Empowers Credit Unions with Institution-Branded Stablecoins via New Metallicus Partnership

DaLand CUSO, The Next-Gen CUSO dedicated to helping credit unions fully leverage their core systems while simultaneously embracing today’s digital-asset ...
Industry Analysis & Trends

EECU’s Student Branch Model Showcased at National CUFEN Conference

FRESNO, Calif. (Aug. 1, 2025) – Educational Employees Credit Union (EECU) was honored to share its innovative student branch model ...
Other

Vizo Financial’s August 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 01, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...

Corporate One Federal Credit Union Returns $13.6 Million to Members in 2025

Corporate One Federal Credit Union, a trusted investment, funding, and payment solutions partner serving America’s credit unions, announced it concluded the year by returning $13.6 ...

Baker Market Update – Week in Review: January 9, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

Altamaha Federal Credit Union Enters New Technology Partnership with Synergent

WESTBROOK, ME (January 9, 2026) – Synergent® is excited to announce Altamaha Federal Credit Union has signed new seven-year agreements for hosted Jack Henry™ Symitar® ...

DUGOOD CREDIT UNION SPOTLIGHTS EMPLOYEE PROMOTIONS

Beaumont, Texas – January 7, 2026 – DuGood Credit Union is proud to celebrate its employees who are stepping into new roles through promotions!

The Next Generation of CU Leaders Takes Shape as Applications Open for CUES Emerge 2026

Applications are now open for the 2026 CUES Emerge leadership development program. Offered in partnership with Currency Marketing, CUES Emerge was designed to equip rising ...

ALM First Executive Benefits Expands Team, Welcoming Cameron Kasteler and Rebecca Myers-Haeussler

Dallas, Texas – ALM First Executive Benefits, LLC, a subsidiary of ALM First that offers unbiased plan design, expert consulting, plan audits, and seamless administration and plan servicing, ...
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