The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Room To Breathe And Plan Ahead

Heritage Financial Credit Union

A devoted couple, long-standing members of our credit union since 2016, found themselves in a difficult financial situation as they worked to support their daughter through college while managing a mortgage and multiple auto loans. Both the husband and wife were working tirelessly to assist their daughter by covering tuition fees that were charged to […]

A Smooth Transition At The Right Time

Tennessee Members 1st Federal Credit Union

Lifestyle and accessibility needs brought long-time members to the credit union to discuss home lending options. After deciding to sell their home and move in with their daughter, they were looking for ways to make the process as smooth and worthwhile as possible. Our loan officers were able to assist them with a HELOC so […]

Relief When Income Fell Short

Commodore Perry Federal Credit Union

An out-of-state member was laid off from work and was struggling to make loan payments with the limited income he was receiving through unemployment. We were able to help by offering a no-cost skip payment on one loan and filing a debt protection claim on the other loan. Because the unsecured loan had debt protection, […]

A Simple Change With Real Impact

Oswego County Federal Credit Union

A 64-year-old member of ours who lost her husband to a sudden heart attack about a year and a half ago called recently to ask for help. Since the loss of her husband, she has had to make significant changes to her budget and spending and wanted to see if there was any way to […]

Helping A Member Rebuild With Care

Commodore Perry Federal Credit Union

Early last spring, a member reached out to us in need of a new furnace for her home. During the application process, she mentioned that her credit was not in great shape, which prompted a conversation. She explained that she had lost her husband a few years ago and that prior to his passing, they […]

Creative Solutions For Lasting Security

Appalachian Community Federal Credit Union

A member of our credit union needed help purchasing the condo they were already renting. One member is on Social Security Disability and needed to remain in the condo because it is all on one level. He has mobility issues and has difficulty walking, and they did not want to move since doing so would […]

Industry Analysis & Trends

Baker Market Update – Week in Review: November 21, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

SchoolsFirst Federal Credit Union Wins Three Awards from the Marketing Association of Credit Unions

SchoolsFirst FCU was recognized with three MAC Awards this year for standout digital, direct mail, and in-branch campaigns. Each delivered ...
Strategic Partnerships

ebankIT and Alogent join forces to transform digital banking and payments for financial institutions

ebankIT, a global digital banking solutions provider for community financial institutions, announced a strategic partnership with Alogent, a global leader ...
Marketing

CRIF Celebrated on Nasdaq Tower for Advancing Credit Union and Auto Dealer Partnerships

ATLANTA — November 20, 2025 — CRIF lit up the Nasdaq Tower in Times Square to celebrate the momentum of ...
Strategic Partnerships

Hancock Federal Credit Union Signs with Synergent for New Core and Technology Agreements

WESTBROOK, ME – NOVEMBER 19, 2025 – Synergent® is proud to announce a new partnership with Hancock Federal Credit Union, ...
Other

SAFE Credit Union to Combine with BECU

BECU and SAFE Credit Union today announced they have signed a definitive agreement to combine, uniting two purpose-driven credit unions ...
Charity Events

GARDEN SAVINGS FEDERAL CREDIT UNION RAISES $15,000 FOR BIG BROTHERS BIG SISTERS OF COASTAL AND NORTHERN NEW JERSEY

Parsippany, NJ – Garden Savings Federal Credit Union is proud to announce a successful fundraising effort that raised $15,000 to ...
Operations & HR

Silver State Schools Credit Union Selects Chris Dickman as CFO

Las Vegas, NV — Silver State Schools Credit Union has selected Chris Dickman to serve as its new Chief Financial Officer ...
Lending

FOURLEAF FEDERAL CREDIT UNION TRIPLES INDIRECT LENDING VOLUME AND EXPANDS NATIONALLY WITH ORIGENCE TECHNOLOGY SOLUTIONS AND LENDING SERVICES

FourLeaf Federal Credit Union, a New York-based credit union with $14 billion in assets, has reached a significant milestone in ...
Operations & HR

LAFCU welcomes new additions to its marketing team

LANSING, Mich. — LAFCU has announced the addition of two new team members to its marketing department, Eric Newman as ...
Operations & HR

InterLutions Adds Passionate Service Leader Amy Pals to Support Growing Credit Union Network

InterLutions, the nation’s fastest-growing employee benefits Credit Union Service Organization (CUSO), is pleased to announce the hiring of Amy Pals ...
Strategic Partnerships

Redwood Credit Union and SchoolsFirst Federal Credit Union Host an International Delegation of Industry Leaders

TUSTIN, Calif. (Nov. 14, 2025) – Redwood Credit Union in Northern California and SchoolsFirst Federal Credit Union in Southern California ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 14, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Technology

Cloudvirga’s Loan Hub equips loan teams with modern tools for managing pipelines, tasks and borrower communication

Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced the launch of its new Loan Hub for ...
Marketing

One Nevada Ranked #1 Credit Union to Work for in 2025

LAS VEGAS, NV. – One Nevada Credit Union was ranked #1 nationally in the Best Credit Unions to Work For in 2025 by ...
Charity Events

Washington State College Students Innovate at First Hackathon Hosted By Sound Credit Union and UW Tacoma

TACOMA, Wash. – Sound Credit Union (Sound) and the Milgard Center for Business Analytics at the University of Washington Tacoma ...
Marketing

Early-Bird Registration Now Open for 2026 ALM First Financial Institute

Dallas, Texas – Registration is now open for ALM First’s 2026 Financial Institute. This must-attend, three-day event was designed to equip financial professionals ...
Making A Difference

RCU donates $59,000 to expand access to healthy food for International Credit Union Day

More people will have food on their table thanks to the commitment of Redwood Credit Union and other credit unions.
Making A Difference

Advia Credit Union Responds to Nationwide SNAP Benefit Reductions with Community Support

Advia Credit Union is taking action to help combat food insecurity in response to the recent nationwide reductions in Supplemental ...
New Product Releases

Meriwest Credit Union Officially Launches Meriwest Insurance Services

Meriwest Credit Union proudly launches Meriwest Insurance Services, a full-service, digital insurance agency designed to deliver affordable, convenient coverage. Now ...
Making A Difference

State Employees’ Credit Union Kicks Off Its Annual Holiday Toy Drive

State Employees’ Credit Union (SECU) is pleased to announce the kickoff of its fourth annual statewide Toy Drive to help ...
Personnel Promotions

For Immediate Release – Humanidei Welcomes Katy Zaleski as Leadership & Organizational Development Consultant

Ontario, CA, November 10, 2025. Humanidei has announced the addition of Katy Zaleski as its new Leadership & Organizational Development ...

ALM First Wins Top Workplaces Culture Excellence Award

Dallas, Texas – ALM First is proud to announce that it is a 2025 Top Workplaces Culture Excellence winner, as the firm closes ...

Mid-Hudson Valley Federal Credit Union Selects Razi Qadri as President/CEO

Kingston, NY – Mid-Hudson Valley Federal Credit Union (MHV) has selected Razi Qadri to serve as its new President and ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 07, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

FAMILY TRUST FEDERAL CREDIT UNION NAMED BEST MORTGAGE LENDER/BROKER IN THE POST AND COURIER’S BEST OF YORK COUNTY AWARDS

Family Trust Federal Credit Union has been voted Best Mortgage Lender/Broker in The Post and Courier’s Best of York County ...
Other

Meriwest Credit Union Executive Named 2025 C-Suite Award Winner by Silicon Valley Business Journal

Congratulations to Chad Maze, Meriwest’s EVP & Chief Operating Officer, on receiving the Silicon Valley Business Journal’s 2025 C-Suite COO ...
Making A Difference

EECU Sponsors Magic of Storytelling Event Bringing Books to Fresno Students

FRESNO, Calif. (Nov. 7, 2025) – Educational Employees Credit Union (EECU) was proud to partner with Disney, ABC30, and First ...
Marketing

Synergent and Partner Credit Unions Honored with Four MAC Award Wins

Synergent® is pleased to announce it has received four Marketing Association of Credit Unions (MAC) Awards for creative marketing campaigns ...
Technology

Open Lending Launches ApexOne Auto to Expand Auto Lending Decisioning to Full Spectrum of Borrowers

Open Lending Corporation, a leading provider of automotive lending enablement and risk analytics solutions for financial institutions, has announced the ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 21, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

SchoolsFirst Federal Credit Union Wins Three Awards from the Marketing Association of Credit Unions

SchoolsFirst FCU was recognized with three MAC Awards this year for standout digital, direct mail, and in-branch campaigns. Each delivered ...
Strategic Partnerships

ebankIT and Alogent join forces to transform digital banking and payments for financial institutions

ebankIT, a global digital banking solutions provider for community financial institutions, announced a strategic partnership with Alogent, a global leader ...
Marketing

CRIF Celebrated on Nasdaq Tower for Advancing Credit Union and Auto Dealer Partnerships

ATLANTA — November 20, 2025 — CRIF lit up the Nasdaq Tower in Times Square to celebrate the momentum of ...
Strategic Partnerships

Hancock Federal Credit Union Signs with Synergent for New Core and Technology Agreements

WESTBROOK, ME – NOVEMBER 19, 2025 – Synergent® is proud to announce a new partnership with Hancock Federal Credit Union, ...
Other

SAFE Credit Union to Combine with BECU

BECU and SAFE Credit Union today announced they have signed a definitive agreement to combine, uniting two purpose-driven credit unions ...
Charity Events

GARDEN SAVINGS FEDERAL CREDIT UNION RAISES $15,000 FOR BIG BROTHERS BIG SISTERS OF COASTAL AND NORTHERN NEW JERSEY

Parsippany, NJ – Garden Savings Federal Credit Union is proud to announce a successful fundraising effort that raised $15,000 to ...
Operations & HR

Silver State Schools Credit Union Selects Chris Dickman as CFO

Las Vegas, NV — Silver State Schools Credit Union has selected Chris Dickman to serve as its new Chief Financial Officer ...
Lending

FOURLEAF FEDERAL CREDIT UNION TRIPLES INDIRECT LENDING VOLUME AND EXPANDS NATIONALLY WITH ORIGENCE TECHNOLOGY SOLUTIONS AND LENDING SERVICES

FourLeaf Federal Credit Union, a New York-based credit union with $14 billion in assets, has reached a significant milestone in ...
Operations & HR

LAFCU welcomes new additions to its marketing team

LANSING, Mich. — LAFCU has announced the addition of two new team members to its marketing department, Eric Newman as ...
Operations & HR

InterLutions Adds Passionate Service Leader Amy Pals to Support Growing Credit Union Network

InterLutions, the nation’s fastest-growing employee benefits Credit Union Service Organization (CUSO), is pleased to announce the hiring of Amy Pals ...
Strategic Partnerships

Redwood Credit Union and SchoolsFirst Federal Credit Union Host an International Delegation of Industry Leaders

TUSTIN, Calif. (Nov. 14, 2025) – Redwood Credit Union in Northern California and SchoolsFirst Federal Credit Union in Southern California ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 14, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Technology

Cloudvirga’s Loan Hub equips loan teams with modern tools for managing pipelines, tasks and borrower communication

Cloudvirga, a Stewart-owned provider of digital point-of-sale platforms for lenders, today announced the launch of its new Loan Hub for ...
Marketing

One Nevada Ranked #1 Credit Union to Work for in 2025

LAS VEGAS, NV. – One Nevada Credit Union was ranked #1 nationally in the Best Credit Unions to Work For in 2025 by ...
Charity Events

Washington State College Students Innovate at First Hackathon Hosted By Sound Credit Union and UW Tacoma

TACOMA, Wash. – Sound Credit Union (Sound) and the Milgard Center for Business Analytics at the University of Washington Tacoma ...
Marketing

Early-Bird Registration Now Open for 2026 ALM First Financial Institute

Dallas, Texas – Registration is now open for ALM First’s 2026 Financial Institute. This must-attend, three-day event was designed to equip financial professionals ...
Making A Difference

RCU donates $59,000 to expand access to healthy food for International Credit Union Day

More people will have food on their table thanks to the commitment of Redwood Credit Union and other credit unions.
Making A Difference

Advia Credit Union Responds to Nationwide SNAP Benefit Reductions with Community Support

Advia Credit Union is taking action to help combat food insecurity in response to the recent nationwide reductions in Supplemental ...
New Product Releases

Meriwest Credit Union Officially Launches Meriwest Insurance Services

Meriwest Credit Union proudly launches Meriwest Insurance Services, a full-service, digital insurance agency designed to deliver affordable, convenient coverage. Now ...
Making A Difference

State Employees’ Credit Union Kicks Off Its Annual Holiday Toy Drive

State Employees’ Credit Union (SECU) is pleased to announce the kickoff of its fourth annual statewide Toy Drive to help ...
Personnel Promotions

For Immediate Release – Humanidei Welcomes Katy Zaleski as Leadership & Organizational Development Consultant

Ontario, CA, November 10, 2025. Humanidei has announced the addition of Katy Zaleski as its new Leadership & Organizational Development ...

ALM First Wins Top Workplaces Culture Excellence Award

Dallas, Texas – ALM First is proud to announce that it is a 2025 Top Workplaces Culture Excellence winner, as the firm closes ...

Mid-Hudson Valley Federal Credit Union Selects Razi Qadri as President/CEO

Kingston, NY – Mid-Hudson Valley Federal Credit Union (MHV) has selected Razi Qadri to serve as its new President and ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 07, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

FAMILY TRUST FEDERAL CREDIT UNION NAMED BEST MORTGAGE LENDER/BROKER IN THE POST AND COURIER’S BEST OF YORK COUNTY AWARDS

Family Trust Federal Credit Union has been voted Best Mortgage Lender/Broker in The Post and Courier’s Best of York County ...
Other

Meriwest Credit Union Executive Named 2025 C-Suite Award Winner by Silicon Valley Business Journal

Congratulations to Chad Maze, Meriwest’s EVP & Chief Operating Officer, on receiving the Silicon Valley Business Journal’s 2025 C-Suite COO ...
Making A Difference

EECU Sponsors Magic of Storytelling Event Bringing Books to Fresno Students

FRESNO, Calif. (Nov. 7, 2025) – Educational Employees Credit Union (EECU) was proud to partner with Disney, ABC30, and First ...
Marketing

Synergent and Partner Credit Unions Honored with Four MAC Award Wins

Synergent® is pleased to announce it has received four Marketing Association of Credit Unions (MAC) Awards for creative marketing campaigns ...
Technology

Open Lending Launches ApexOne Auto to Expand Auto Lending Decisioning to Full Spectrum of Borrowers

Open Lending Corporation, a leading provider of automotive lending enablement and risk analytics solutions for financial institutions, has announced the ...

Mark L. Robnett Announced as New CUES Board Chair

Justice Federal Credit Union, (Justice Federal), is pleased to announce that Mark L. Robnett, President and CEO will assume the role of Credit Union Executive ...

State Employees’ Credit Union Helps North Carolinians Build Financial Skills Through Free Education Events

In recognition of Financial Literacy Month in April, State Employees’ Credit Union (SECU) is highlighting its free financial education programming offered through its network of ...

Final call for Michigan schools to apply for LAFCU’s $10K Innovation for Education Grant

LANSING, Mich. — Michigan K–12 schools have until May 1 to apply for LAFCU’s 2026 Innovation for Education (LIFE) Grant, which will award $10,000 to ...

Community Credit Union Renews Core Processing Partnership with Synergent

WESTBROOK, ME (April 1, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing renewal agreement with Community Credit Union. The ...

Quavo Unveils Industry’s First AI-Powered Analyst Delivering End-to-End 24/7 Dispute Automation

Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced the launch of Aria™, a ...

CUES Announces Mark Robnett as New Board Chair

MADISON, Wis.—March 31, 2026—CUES is pleased to announce that Mark Robnett, President/CEO of Justice Federal Credit Union, will assume the role of CUES Board Chair ...
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