The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Business Owner Puts Her Best Face Forward

Lake Trust Credit Union

Jessie Hayes is passionate about helping people feel and look their best. After building her business, Skinphorea Facial Bar & Acne Clinic, from the ground up, she was ready to expand. But then the COVID-19 pandemic hit. Jessie urgently needed additional funds to fulfill inventory and brave the challenges of owning a small business during […]

A New Path To Homeownership

A member came to me frustrated after 20 years in the United States without visible credit. He dreamed of owning a home but didn’t know where to start. We sat down together and talked through his options. I suggested he begin with a secured credit card and explained how to use it to build credit. […]

A Fresh Start For A College Dream

A young member walked into our branch feeling defeated. He’d just graduated high school and registered for college but missed the FAFSA deadline and needed $3,500 to cover his classes. With little employment or credit history, he wanted to try for a loan on his own before asking his parents. I listened to his story […]

Turning A Crash Into Confidence

Lake Trust Credit Union

Early one morning, 18-year-old Kadence was taking a familiar drive on her way to her job at a local animal shelter. Suddenly, three deer jumped out onto the road. Kadence swerved to avoid the first two but unfortunately hit the third. After pulling off the road and calling for help, she realized her car was […]

A Member Finds Financial Relief And Confidence

When Susan walked into GreenState’s Urbandale branch, she was looking for a way to ease the burden of high interest credit card debt. That’s when Sarah, a member service associate, stepped in to make a meaningful difference. Sarah carefully reviewed Susan’s situation and helped her transfer a balance from a credit card with a 24.9% […]

Help To Grow From 2 Employees To 22

Greylock Federal Credit Union

Many people dream of starting their own business. Charliston Santos brought his dream to the Berkshires of Western Massachusetts. But to make his dream a reality, Charliston needed a financial partner. Here, Charliston shares his story of how finding Greylock Federal Credit Union was key to his success. I own C & A Cleaning Services. […]

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TDFCU Welcomes New Chief Operating Officer: A Proven Leader in Member Experience and Operational Excellence

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Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report

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EECU Recognized for Expanding Community Access to Financial Services

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Algebrik AI and AppOne Partner to Streamline Indirect Lending for Dealers and Lenders

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Meriwest Credit Union Launches Zelle® for Fast, Secure, and Convenient Money Transfers

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Vizo Financial’s 2025 Financial Conference to Offer Valuable Industry Insights with Strong Lineup of Speakers

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Redwood Credit Union grant to Good Farm Fund expands access to fresh, healthy food

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Baker Market Update – Week in Review: July 25, 2025

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LendKey and Navy Federal Credit Union Celebrate 10 Years of Helping Thousands Through Affordable Education Financing

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EECU Community Foundation Donates $50,000 to The Pat Green Foundation for Texas Flood Relief

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Suntell Reaffirms Commitment to Client Success with Annual Training Event

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Maine Credit Union League Welcomes New Director of Advocacy and Compliance

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NASCUS Announces Updated Agenda for 60th Annual Summit

The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce updates to the agenda for its 60th ...
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InterLutions Promotes Sam Boore to Director of Operations

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Technology

Quavo Fraud & Disputes Secures $300 Million Growth Investment from Spectrum Equity

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Operations & HR

Redwood Credit Union welcomes Jennifer O’Reilly Senior Vice President of Enterprise Risk Management

Jennifer O’Reilly has joined Redwood Credit Union (RCU) as senior vice president of Enterprise Risk Management.
Operations & HR

Gulf Winds Welcomes Pam Hatt as Chief Marketing Officer

Gulf Winds Credit Union is pleased to announce that Pam Hatt will join the executive team as Chief Marketing Officer.
Personnel Promotions

Maine Family Federal Credit Union Announces Promotions of Four Outstanding Employees

LEWISTON, ME – Maine Family Federal Credit Union is proud to announce the promotions of four dedicated employees whose hard ...
Investments

Alloya Corporate FCU Settles Multi-Issuer Auto Loan Securitization

Today marks the settlement of Alloya’s first multi-issuer auto loan asset-backed securitization (ABS), fully funded after being well oversubscribed by ...
Strategic Partnerships

Meriwest Credit Union Partners with Insuritas to Launch Full-Service Insurance Agency

San Jose based Meriwest Credit Union, is proud to announce a strategic partnership with Insuritas to launch Meriwest Insurance Services, ...
Industry Analysis & Trends

Meriwest Credit Union Shines in Silicon Valley Business Journal’s Table of Experts

Meriwest Credit Union, a leading financial institution serving the Greater San Francisco Bay Area and Pima County, Arizona, was recently ...
New Product Releases

Meriwest Credit Union Develops New Account Designed for Savers Seeking Enhanced Deposit Insurance Protection

Unlock the power of secure savings with the SecureEdge Money Market Account from Meriwest. Enjoy competitive rates, full liquidity, and ...
Industry Analysis & Trends

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Debunking the Myths: What AI Really Means for Banking By Hugh Khan, Chief Technology Officer, Suntell and Intelligent Banking Solutions ...
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LendKey and Member Student Lending Award $22,000 in Scholarships to Support College Students

Cincinnati, OH —Member Student Lending, a leading network of credit unions offering private student loan and student loan refinance lending ...
Operations & HR

TDFCU Welcomes New Chief Operating Officer: A Proven Leader in Member Experience and Operational Excellence

Treasury Department Federal Credit Union (TDFCU), proudly serving its members since 1935, is excited to welcome Nicholas Moreland as its ...
Strategic Partnerships

Triangle Credit Union Partners With Arkatechture to Anticipate Member Needs & Position for Future Growth

With Arkatechture’s help, Triangle Credit Union is modernizing its data environment, empowering business users, and enhancing the overall member experience.
Making A Difference

SchoolsFirst FCU Honors School Employees in Recognition Events Throughout California

SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized 30 school employees, representing ...
Industry Analysis & Trends

Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report

Quavo, Inc. (“Quavo”), the leading provider of AI-powered dispute management solutions, today announced the release of its 2025 State of ...
Making A Difference

EECU Recognized for Expanding Community Access to Financial Services

FRESNO, Calif. (July 28, 2025) – In recognition of its ongoing commitment to expanding financial services and education throughout the ...
Other

QuantyPhi Welcomes Kyle Kabara as Director ALM & Investments

QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the addition of Kyle Kabara as Director ALM ...
Marketing

Algebrik AI and AppOne Partner to Streamline Indirect Lending for Dealers and Lenders

Algebrik AI Partners with AppOne to Streamline Indirect Lending New York, July 2025 — Algebrik AI has partnered with AppOne ...
Other

Meriwest Credit Union Launches Zelle® for Fast, Secure, and Convenient Money Transfers

Big news! Meriwest now offers Zelle® for seamless money transfers! Split bills, pay for group trips, or send gifts to ...
Other

Vizo Financial’s 2025 Financial Conference to Offer Valuable Industry Insights with Strong Lineup of Speakers

Vizo Financial Corporate Credit Union will hold its well-respected financial conference on September 10-12, 2025, at The Omni Grove Park ...
Strategic Partnerships

Algebrik AI Partners with Spinwheel to Streamline Debt Data & Payments in Loan Origination

Algebrik AI Partners with Spinwheel to Power Smarter Loan Decisions with Real-Time Debt Data New York, July 2025 — Algebrik ...
Marketing

United Financial Credit Union Selects AlgebrikAI’s Comprehensive Consumer Lending Suite, Algebrik One.

United Financial Credit Union Selects Algebrik AI’s Lending Suite United Financial Credit Union (UFCU) has joined Algebrik AI’s early adopter ...
Other

Redwood Credit Union grant to Good Farm Fund expands access to fresh, healthy food

Redwood Credit Union (RCU) is helping bring fresh, local food to more tables through a $10,000 grant to the Good ...
Industry Analysis & Trends

Baker Market Update – Week in Review: July 25, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Lending

LendKey and Navy Federal Credit Union Celebrate 10 Years of Helping Thousands Through Affordable Education Financing

LendKey, the pioneer in digital network lending, and Navy Federal Credit Union, the world’s largest credit union, are proud to ...
Making A Difference

EECU Community Foundation Donates $50,000 to The Pat Green Foundation for Texas Flood Relief

In response to the devastating floods that have impacted communities across Central Texas, the EECU Community Foundation has announced a ...
Vendor Resources

Suntell Reaffirms Commitment to Client Success with Annual Training Event

Suntell is pleased to announce its 2025 Annual Client Training, taking place Sept. 9-10 at The Westin Kansas City at ...
Personnel Promotions

Tower Federal Credit Union Welcomes Cassandra Compton as New Senior VP & Chief Experience Officer

Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Cassandra ...
Personnel Promotions

Maine Credit Union League Welcomes New Director of Advocacy and Compliance

The Maine Credit Union League is pleased to announce the hiring of Jared Gay as its new Director of Advocacy ...
Other

NASCUS Announces Updated Agenda for 60th Annual Summit

The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce updates to the agenda for its 60th ...
Personnel Promotions

InterLutions Promotes Sam Boore to Director of Operations

InterLutions, a leading provider of collaborative employee benefit solutions for credit unions, proudly announces the promotion of Sam Boore to ...
Technology

Quavo Fraud & Disputes Secures $300 Million Growth Investment from Spectrum Equity

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Operations & HR

Redwood Credit Union welcomes Jennifer O’Reilly Senior Vice President of Enterprise Risk Management

Jennifer O’Reilly has joined Redwood Credit Union (RCU) as senior vice president of Enterprise Risk Management.
Operations & HR

Gulf Winds Welcomes Pam Hatt as Chief Marketing Officer

Gulf Winds Credit Union is pleased to announce that Pam Hatt will join the executive team as Chief Marketing Officer.
Personnel Promotions

Maine Family Federal Credit Union Announces Promotions of Four Outstanding Employees

LEWISTON, ME – Maine Family Federal Credit Union is proud to announce the promotions of four dedicated employees whose hard ...
Investments

Alloya Corporate FCU Settles Multi-Issuer Auto Loan Securitization

Today marks the settlement of Alloya’s first multi-issuer auto loan asset-backed securitization (ABS), fully funded after being well oversubscribed by ...
Strategic Partnerships

Meriwest Credit Union Partners with Insuritas to Launch Full-Service Insurance Agency

San Jose based Meriwest Credit Union, is proud to announce a strategic partnership with Insuritas to launch Meriwest Insurance Services, ...
Industry Analysis & Trends

Meriwest Credit Union Shines in Silicon Valley Business Journal’s Table of Experts

Meriwest Credit Union, a leading financial institution serving the Greater San Francisco Bay Area and Pima County, Arizona, was recently ...

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Richland Federal Credit Union Partners with Synergent in New Technology Agreement

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Christian Financial Outreach & Impact Foundation Awards $52,427 in Grants to Local Nonprofits

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LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2026

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Alloya Surpasses $150 Million in Capital Dividends, Waives an Additional $3 Million in Fees

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