The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Family Fraud Stopped In Its Tracks
Valerie’s keen instincts and dedication to member safety were on full display when a longtime Patelco Credit Union member called about closing a CD. Sensing something was off, Valerie uncovered multiple fraudulent attempts, including impersonation. She immediately locked the member’s account, filed reports with Adult Protective Services and the San Ramon Police, and successfully prevented […]
A Late Notice Ultimately Provides Peace Of Mind
A Patelco Credit Union member contacted us after receiving a late notice on her auto loan. She believed she was still under a temporary loan modification, but it had expired in May 2025. I explained that a letter had been sent notifying her of the expiration and the return to her original payment amount. The […]
Support Beyond Financial Recovery
Living alone and undergoing cancer treatment, an elderly Patelco Credit Union member fell victim to a spoofing scam. When she came into the branch in May, a Patelco employee helped her dispute the fraudulent transactions and recover her funds. To protect her going forward, we restricted her online banking and set her up with Call-24 […]
From 540 To 710: A Credit Repair Success Story
When I walked into Patelco Credit Union three years ago, my credit score was 540 and I had 11 accounts in collections. I had no financial literacy. I didn’t know what ‘credit’ meant, nor did I know how to effectively repair my credit to attain my financial goals. At that time, my knowledge base as […]
Small Adjustments Make A Big Impact
At Patelco, our mission is to help members thrive through life’s financial challenges, and one member’s story highlights the power of personalized service. She had been consistently incurring a $13.23 monthly late fee due to a misaligned due date. By adjusting her payment schedule to match her income cycle, we eliminated those fees. The member […]
A Business Owner Puts Her Best Face Forward
Lake Trust Credit Union
Jessie Hayes is passionate about helping people feel and look their best. After building her business, Skinphorea Facial Bar & Acne Clinic, from the ground up, she was ready to expand. But then the COVID-19 pandemic hit. Jessie urgently needed additional funds to fulfill inventory and brave the challenges of owning a small business during […]
Quavo Fraud & Disputes Secures $300 Million Growth Investment from Spectrum Equity
Quavo, Inc. (“Quavo”), a leading provider of cloud-based software that automates and manages fraud and dispute processes for financial institutions, ...
Redwood Credit Union welcomes Jennifer O’Reilly Senior Vice President of Enterprise Risk Management
Jennifer O’Reilly has joined Redwood Credit Union (RCU) as senior vice president of Enterprise Risk Management.
Gulf Winds Welcomes Pam Hatt as Chief Marketing Officer
Gulf Winds Credit Union is pleased to announce that Pam Hatt will join the executive team as Chief Marketing Officer.
Maine Family Federal Credit Union Announces Promotions of Four Outstanding Employees
LEWISTON, ME – Maine Family Federal Credit Union is proud to announce the promotions of four dedicated employees whose hard ...
Alloya Corporate FCU Settles Multi-Issuer Auto Loan Securitization
Today marks the settlement of Alloya’s first multi-issuer auto loan asset-backed securitization (ABS), fully funded after being well oversubscribed by ...
Meriwest Credit Union Partners with Insuritas to Launch Full-Service Insurance Agency
San Jose based Meriwest Credit Union, is proud to announce a strategic partnership with Insuritas to launch Meriwest Insurance Services, ...
Meriwest Credit Union Shines in Silicon Valley Business Journal’s Table of Experts
Meriwest Credit Union, a leading financial institution serving the Greater San Francisco Bay Area and Pima County, Arizona, was recently ...
Meriwest Credit Union Partners with Enable Technologies Inc. to launch Meriwest Business Express program
Meriwest Credit Union, in partnership with Enable Technologies Inc., has launched digital small business lending products under the brand name ...
Baker Market Update – Week in Review: July 18, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Coastal Credit Union Foundation and Carolinas Credit Union Foundation Award Scholarship Funds to Sixteen Students
The Coastal Credit Union Foundation, in partnership with Carolinas Credit Union Foundation, is proud to announce sixteen recipients of the ...
SchoolsFirst Federal Credit Union Supports Children’s Hospital Los Angeles Through Event Participation and In-Branch Fundraising Activities
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, helped ...
Meriwest Credit Union Partners with Insuritas to Launch Full-Service Insurance Agency
San Jose based Meriwest Credit Union, is proud to announce a strategic partnership with Insuritas to launch Meriwest Insurance Services, ...
Six Credit Unions from Across the U.S. Partner with myCUmortgage
myCUmortgage’s new partner credit unions to receive comprehensive mortgage services to benefit a combined 37,500 members
Corelation Welcomes Seven New Credit Unions in Second Quarter 2025, Totaling $9.8 Billion in Assets
Corelation, Inc., expands its KeyStone core client base in the second quarter of 2025 with the addition of seven newly ...
Centra Credit Union Named Best-In-State Credit Union for 2025 by Forbes
Hello, Please see the attached press release announcing that Centra Credit Union has been named a Best-In-State Credit Union for ...
Tower Federal Credit Union Welcomes Brad Giese as New Vice President/Information Security Officer
Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Brad ...
SECU Foundation Awards Western Youth Network $1.5 Million Grant for New Resource Center
SECU Foundation has announced a $1.5 million challenge grant for Western Youth Network (WYN) to assist with the construction of ...
PRESS RELEASE – New Bedford Credit Union Forges Strategic Technology Partnership with Synergent
Synergent is proud to announce a new partnership with New Bedford Credit Union through a ten-year agreement for hosted Jack ...
Hartford Federal Credit Union Selects James Kane as Senior Vice President – Operations
Hartford, CT, July 10, 2025. Hartford Federal Credit Union is pleased to announce the appointment of James Kane as its ...
Baker Market Update – Week in Review: July 11, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Alogent’s Unify Platform Named “Best Consumer Payments System for Banks & FIs” at 2025 PayTech Awards
Alogent is proud to announce that Unify has won the 2025 PayTech Award for “Best Consumer Payments System for Banks ...
InterLutions and Acumen Financial Advantage Collaborate to Deliver Consultative Executive Benefit Services for Credit Unions
InterLutions, an innovative CUSO committed to enhancing employee benefits across the credit union industry, is proud to announce a strategic ...
LGE Community Credit Union recognized by Forbes on America’s Best-In-State Credit Unions list
LGE Community Credit Union was recently recognized as one of the top credit unions in Georgia by Forbes on the ...
SchoolsFirst Federal Credit Union Lobby to Support Healing and Hope in CHOC’s New Outpatient Tower
SchoolsFirst Federal Credit Union, as part its ongoing commitment to Children’s Hospital of Orange County (CHOC), now part of Rady ...
Southland Credit Union Announces Retirement of President/CEO, Thomas Lent
With deep appreciation for his outstanding service, Southland Credit Union prepares to say farewell to President and CEO Thomas (Tom) ...
Tower Federal Credit Union Earns Great Place to Work® Certification—Seven Years in a Row!
For the seventh consecutive year, Tower Federal Credit Union has been named a “great workplace” by the independent analysts at ...
Acadia Federal Credit Union Extends Longstanding Partnership with Synergent
Synergent is pleased to announce the renewal of its long-standing partnership with Acadia Federal Credit Union through a new ten-year ...
EECU Awards $100K in Grants to Help Students Reach Their Goals
FRESNO, Calif. (July 9, 2025) — Educational Employees Credit Union (EECU) proudly announced today the distribution of 50 student grants ...
Affordability is Top Driver for Consumers Leasing Vehicles, according to New CULA Survey
Nearly 70% of consumers surveyed would lease again for lower payments, shorter terms and flexibility in uncertain economy, and nearly ...
Alloya Corporate FCU Facilitates Multi-Issuer Auto Loan Securitization
Alloya is excited to announce that it has completed the credit union network’s first ever multi-issuer prime auto loan asset ...
Quavo Fraud & Disputes Secures $300 Million Growth Investment from Spectrum Equity
Quavo, Inc. (“Quavo”), a leading provider of cloud-based software that automates and manages fraud and dispute processes for financial institutions, ...
Redwood Credit Union welcomes Jennifer O’Reilly Senior Vice President of Enterprise Risk Management
Jennifer O’Reilly has joined Redwood Credit Union (RCU) as senior vice president of Enterprise Risk Management.
Gulf Winds Welcomes Pam Hatt as Chief Marketing Officer
Gulf Winds Credit Union is pleased to announce that Pam Hatt will join the executive team as Chief Marketing Officer.
Maine Family Federal Credit Union Announces Promotions of Four Outstanding Employees
LEWISTON, ME – Maine Family Federal Credit Union is proud to announce the promotions of four dedicated employees whose hard ...
Alloya Corporate FCU Settles Multi-Issuer Auto Loan Securitization
Today marks the settlement of Alloya’s first multi-issuer auto loan asset-backed securitization (ABS), fully funded after being well oversubscribed by ...
Meriwest Credit Union Partners with Insuritas to Launch Full-Service Insurance Agency
San Jose based Meriwest Credit Union, is proud to announce a strategic partnership with Insuritas to launch Meriwest Insurance Services, ...
Meriwest Credit Union Shines in Silicon Valley Business Journal’s Table of Experts
Meriwest Credit Union, a leading financial institution serving the Greater San Francisco Bay Area and Pima County, Arizona, was recently ...
Meriwest Credit Union Partners with Enable Technologies Inc. to launch Meriwest Business Express program
Meriwest Credit Union, in partnership with Enable Technologies Inc., has launched digital small business lending products under the brand name ...
Baker Market Update – Week in Review: July 18, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Coastal Credit Union Foundation and Carolinas Credit Union Foundation Award Scholarship Funds to Sixteen Students
The Coastal Credit Union Foundation, in partnership with Carolinas Credit Union Foundation, is proud to announce sixteen recipients of the ...
SchoolsFirst Federal Credit Union Supports Children’s Hospital Los Angeles Through Event Participation and In-Branch Fundraising Activities
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, helped ...
Meriwest Credit Union Partners with Insuritas to Launch Full-Service Insurance Agency
San Jose based Meriwest Credit Union, is proud to announce a strategic partnership with Insuritas to launch Meriwest Insurance Services, ...
Six Credit Unions from Across the U.S. Partner with myCUmortgage
myCUmortgage’s new partner credit unions to receive comprehensive mortgage services to benefit a combined 37,500 members
Corelation Welcomes Seven New Credit Unions in Second Quarter 2025, Totaling $9.8 Billion in Assets
Corelation, Inc., expands its KeyStone core client base in the second quarter of 2025 with the addition of seven newly ...
Centra Credit Union Named Best-In-State Credit Union for 2025 by Forbes
Hello, Please see the attached press release announcing that Centra Credit Union has been named a Best-In-State Credit Union for ...
Tower Federal Credit Union Welcomes Brad Giese as New Vice President/Information Security Officer
Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Brad ...
SECU Foundation Awards Western Youth Network $1.5 Million Grant for New Resource Center
SECU Foundation has announced a $1.5 million challenge grant for Western Youth Network (WYN) to assist with the construction of ...
PRESS RELEASE – New Bedford Credit Union Forges Strategic Technology Partnership with Synergent
Synergent is proud to announce a new partnership with New Bedford Credit Union through a ten-year agreement for hosted Jack ...
Hartford Federal Credit Union Selects James Kane as Senior Vice President – Operations
Hartford, CT, July 10, 2025. Hartford Federal Credit Union is pleased to announce the appointment of James Kane as its ...
Baker Market Update – Week in Review: July 11, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Alogent’s Unify Platform Named “Best Consumer Payments System for Banks & FIs” at 2025 PayTech Awards
Alogent is proud to announce that Unify has won the 2025 PayTech Award for “Best Consumer Payments System for Banks ...
InterLutions and Acumen Financial Advantage Collaborate to Deliver Consultative Executive Benefit Services for Credit Unions
InterLutions, an innovative CUSO committed to enhancing employee benefits across the credit union industry, is proud to announce a strategic ...
LGE Community Credit Union recognized by Forbes on America’s Best-In-State Credit Unions list
LGE Community Credit Union was recently recognized as one of the top credit unions in Georgia by Forbes on the ...
SchoolsFirst Federal Credit Union Lobby to Support Healing and Hope in CHOC’s New Outpatient Tower
SchoolsFirst Federal Credit Union, as part its ongoing commitment to Children’s Hospital of Orange County (CHOC), now part of Rady ...
Southland Credit Union Announces Retirement of President/CEO, Thomas Lent
With deep appreciation for his outstanding service, Southland Credit Union prepares to say farewell to President and CEO Thomas (Tom) ...
Tower Federal Credit Union Earns Great Place to Work® Certification—Seven Years in a Row!
For the seventh consecutive year, Tower Federal Credit Union has been named a “great workplace” by the independent analysts at ...
Acadia Federal Credit Union Extends Longstanding Partnership with Synergent
Synergent is pleased to announce the renewal of its long-standing partnership with Acadia Federal Credit Union through a new ten-year ...
EECU Awards $100K in Grants to Help Students Reach Their Goals
FRESNO, Calif. (July 9, 2025) — Educational Employees Credit Union (EECU) proudly announced today the distribution of 50 student grants ...
Affordability is Top Driver for Consumers Leasing Vehicles, according to New CULA Survey
Nearly 70% of consumers surveyed would lease again for lower payments, shorter terms and flexibility in uncertain economy, and nearly ...
Alloya Corporate FCU Facilitates Multi-Issuer Auto Loan Securitization
Alloya is excited to announce that it has completed the credit union network’s first ever multi-issuer prime auto loan asset ...
ALM First Executive Benefits Expands Team, Welcoming Cameron Kasteler and Rebecca Myers-Haeussler
Dallas, Texas – ALM First Executive Benefits, LLC, a subsidiary of ALM First that offers unbiased plan design, expert consulting, plan audits, and seamless administration and plan servicing, ...
Callahan & Associates And Quantum Governance, L3C™ Unite to Advance Credit Union Governance
Callahan & Associates has acquired Quantum Governance, L3C™, a consulting firm specializing in governance and strategy. This partnership combines Callahan’s industry leadership with Quantum Governance’s ...
Richland Federal Credit Union Partners with Synergent in New Technology Agreement
WESTBROOK, ME (January 7, 2026) – Synergent® is proud to share a new partnership with Richland Federal Credit Union, which has signed a ten-year agreement ...
Christian Financial Outreach & Impact Foundation Awards $52,427 in Grants to Local Nonprofits
Sterling Heights, Mich. (Jan. 7, 2026) – Christian Financial Credit Union’s Outreach & Impact Foundation finished the year by awarding $52,427 in community grants to ...
LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2026
LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2026 by Newsweek for the third consecutive year. ...
Sharetec Appoints New Chief Information & Security Officer
Sharetec, a leading digital banking and core processing technology company serving credit unions, is ringing in the new year with the appointment of Rob Zelinka ...