The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Patience And Care Support A Son’s Next Step
When Kyle applied for a loan to help his son purchase a vehicle, he hoped for a quick and supportive experience, and that’s exactly what he found with Cynthia at GreenState Credit Union. Kyle began the loan application online on a Saturday through the Ankeny branch, wanting to get pre-approved while his son searched for […]
A Connection That Came Full Circle
When GreenState Credit Union launched its new auto recapture list in early 2024, Leen immediately saw it as more than a data initiative — it was a chance to deepen relationships. Blake was one of the first members she assisted from that list, and during the next three months, Leen helped Blake and his family […]
Hope Delivered Just In Time
Central Willamette Credit Union
We had a newly married couple join the credit union in 2022. During the account opening, we found out that the couple was unexpectedly pregnant and the husband had lost his job, got a new, lower paying job and as such they were forced to move. As the husband had an ITIN, his traditional credit […]
A Young Father’s Road To Stability
Zeal Credit Union
A Zeal member since 2009 never had a loan over $1,000. After a charged-off credit card in 2019, he worked with our asset recovery team to repay his balance and regain full services. A few years later, he applied for an auto loan, but due to limited credit history, he only qualified with a co-signer […]
Setting Up Members For Financial Success
California Credit Union
When a couple reached out to us for help managing their unsecured debt, they were feeling overwhelmed. After the husband lost his job during COVID, the family relied on credit cards to cover everyday expenses. Before long, their cards were maxed out, interest rates were sky-high, and even though they made their payments, the balances […]
Moving Members Out Of A Debt Cycle
California Credit Union
A member reached out to us feeling overwhelmed by mounting credit card debt. With interest rates ranging from 17.99% to 27%, her minimum payments barely made a dent, keeping her trapped in a cycle of high-interest debt. After listening to her concerns and reviewing her situation, our team suggested a personal loan to consolidate her […]
SECU Joins North Carolina Governor’s Office for 2025 School Supply Drive to Benefit Teachers and Students
State Employees’ Credit Union (SECU) is pleased to announce its continued support for the annual Governor’s School Supply Drive, which ...
Baker Market Update – Week in Review: July 3, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Sound Credit Union Completes Conversion of Washington Business Bank
TACOMA, Wash. – On Saturday, June 28, 2025, Sound Credit Union (Sound), headquartered in Tacoma, successfully completed the system conversion ...
Coastal Credit Union Transforms Headquarters for Hybrid Work and Collaboration
Coastal Credit Union has completed a transformative renovation of its headquarters in Raleigh, NC. What began as a response to ...
Corporate Central Launches Business ACH, Empowering Credit Unions to Deliver Modern Payment Solutions to Business Members
Corporate Central is proud to announce the official launch of Business ACH, the first solution under its growing Beastro Business ...
Inman honors Cloudvirga CEO Maria Moskver with third consecutive Best of Finance award
Maria Moskver, CEO of Cloudvirga, has been named to Inman’s Best of Finance list for a third consecutive year. She ...
Redwood Credit Union Named to Newsweek’s America’s Greatest Midsize Workplaces 2025
Redwood Credit Union (RCU) is proud to be recognized as one of America’s Greatest Midsize Workplaces 2025 by Newsweek.
LAFCU CFO Leslie Rorie named a Notable Leader in Finance
LANSING, Mich. — LAFCU is proud to announce that Leslie Rorie, chief financial officer, has been named one of Crain’s ...
CEFCU Selects Student Choice for Private Student Loan Solutions
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that it will soon ...
EECU and Madera County Superintendent of Schools Celebrate New ATM with Ribbon-Cutting Ceremony
FRESNO, Calif. (June 25, 2025) — Educational Employees Credit Union (EECU) and the Madera County Superintendent of Schools (MCSOS) celebrated ...
Cleveland Monsters Unveil Jersey Patch with Century FCU
CLEVELAND – The Cleveland Monsters are proud to announce Century Federal Credit Union has become the Official Credit Union and ...
42nd Annual Tower Classic Charity Golf Tournament Raises $72,420 for the Johns Hopkins Children’s Center—Bringing Total Donated to Helping Children in Need to Over $1.1 Million
Hosted by the TowerCares Foundation, Tower Classic raised the highest amount in the event’s 42-year history, with all proceeds going ...
Credit Unions Sound the Alarm on Student Loan Procrastination — Urge Families to Lock in Flexible Line of Credit Before Fall Deadlines
CU Student Choice, a leading provider of education financing solutions, is renewing its nationwide outreach campaign to help students and ...
SchoolsFirst FCU Recognizes Four San Diego School Superintendents at the Classroom of the Future Foundation Innovation in Education Awards
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, presented ...
Redwood Credit Union Birthday Bash Raises Over $31,000 for Youth Arts Programs
A shared birthday celebration raised over $31,000 to support music programs for youth in the North Bay.
Baker Market Update – Week in Review: June 20, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Synergent Names Tyler Hudson as President
Synergent is thrilled to announce the appointment of Tyler Hudson as its new President, effective immediately. A longtime Synergent executive ...
Alogent Supports Lead Bank’s Drive for Innovation with Unify Platform
Alogent is proud to announce that Lead Bank has selected Unify to power in-branch teller capture and remote deposit capture ...
Justice Federal Credit Union Strengthens Its Commitment to the Justice, Law Enforcement, and Public Safety Community
Justice Federal Credit Union is pleased to announce its strategic partnership with LPL Financial (LPL) to offer financial planning and ...
EECU Wins in Three Categories of 2025 Best of Central California Awards
Fresno, CA – June 18, 2025 – Educational Employees Credit Union (EECU) is proud to announce its recognition in three ...
Velera Promotes Mark L. Robnett to Director of its Board
Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, announced the promotion ...
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families in ...
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of ...
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their ...
BECU expands in Pierce County with new location coming to Lakewood, Washington
BECU, Washington’s largest credit union, will open a new Neighborhood Financial Center (NFC) in Lakewood this winter bringing in-person financial ...
TriUnity Foundation Awards $95,000 in Grants
TriUnity Foundation has announced the distribution of $95,000 in financial assistance to 23 individuals and families facing terminal illness in ...
EECU Hosts Member Appreciation Days at 22 Branch Locations
Fresno, CA – June 13, 2025 – Educational Employees Credit Union (EECU) hosted Member Appreciation Days across all 22 of ...
Baker Market Update – Week in Review: June 13, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Sean Cervantes and Lisa Sprague join LAFCU’s business development team
LANSING, Mich. — LAFCU has expanded its team with the addition of two seasoned professionals dedicated to fostering community and ...
ORIGENCE AND ALLOY PARTNER TO DELIVER BEST-IN-CLASS FRAUD PROTECTION FOR CREDIT UNIONS
Origence, the leading lending technology solutions provider for credit unions, announced a strategic partnership with Alloy, a premier identity and ...
SECU Joins North Carolina Governor’s Office for 2025 School Supply Drive to Benefit Teachers and Students
State Employees’ Credit Union (SECU) is pleased to announce its continued support for the annual Governor’s School Supply Drive, which ...
Baker Market Update – Week in Review: July 3, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Sound Credit Union Completes Conversion of Washington Business Bank
TACOMA, Wash. – On Saturday, June 28, 2025, Sound Credit Union (Sound), headquartered in Tacoma, successfully completed the system conversion ...
Coastal Credit Union Transforms Headquarters for Hybrid Work and Collaboration
Coastal Credit Union has completed a transformative renovation of its headquarters in Raleigh, NC. What began as a response to ...
Corporate Central Launches Business ACH, Empowering Credit Unions to Deliver Modern Payment Solutions to Business Members
Corporate Central is proud to announce the official launch of Business ACH, the first solution under its growing Beastro Business ...
Inman honors Cloudvirga CEO Maria Moskver with third consecutive Best of Finance award
Maria Moskver, CEO of Cloudvirga, has been named to Inman’s Best of Finance list for a third consecutive year. She ...
Redwood Credit Union Named to Newsweek’s America’s Greatest Midsize Workplaces 2025
Redwood Credit Union (RCU) is proud to be recognized as one of America’s Greatest Midsize Workplaces 2025 by Newsweek.
LAFCU CFO Leslie Rorie named a Notable Leader in Finance
LANSING, Mich. — LAFCU is proud to announce that Leslie Rorie, chief financial officer, has been named one of Crain’s ...
CEFCU Selects Student Choice for Private Student Loan Solutions
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that it will soon ...
EECU and Madera County Superintendent of Schools Celebrate New ATM with Ribbon-Cutting Ceremony
FRESNO, Calif. (June 25, 2025) — Educational Employees Credit Union (EECU) and the Madera County Superintendent of Schools (MCSOS) celebrated ...
Cleveland Monsters Unveil Jersey Patch with Century FCU
CLEVELAND – The Cleveland Monsters are proud to announce Century Federal Credit Union has become the Official Credit Union and ...
42nd Annual Tower Classic Charity Golf Tournament Raises $72,420 for the Johns Hopkins Children’s Center—Bringing Total Donated to Helping Children in Need to Over $1.1 Million
Hosted by the TowerCares Foundation, Tower Classic raised the highest amount in the event’s 42-year history, with all proceeds going ...
Credit Unions Sound the Alarm on Student Loan Procrastination — Urge Families to Lock in Flexible Line of Credit Before Fall Deadlines
CU Student Choice, a leading provider of education financing solutions, is renewing its nationwide outreach campaign to help students and ...
SchoolsFirst FCU Recognizes Four San Diego School Superintendents at the Classroom of the Future Foundation Innovation in Education Awards
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, presented ...
Redwood Credit Union Birthday Bash Raises Over $31,000 for Youth Arts Programs
A shared birthday celebration raised over $31,000 to support music programs for youth in the North Bay.
Baker Market Update – Week in Review: June 20, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Synergent Names Tyler Hudson as President
Synergent is thrilled to announce the appointment of Tyler Hudson as its new President, effective immediately. A longtime Synergent executive ...
Alogent Supports Lead Bank’s Drive for Innovation with Unify Platform
Alogent is proud to announce that Lead Bank has selected Unify to power in-branch teller capture and remote deposit capture ...
Justice Federal Credit Union Strengthens Its Commitment to the Justice, Law Enforcement, and Public Safety Community
Justice Federal Credit Union is pleased to announce its strategic partnership with LPL Financial (LPL) to offer financial planning and ...
EECU Wins in Three Categories of 2025 Best of Central California Awards
Fresno, CA – June 18, 2025 – Educational Employees Credit Union (EECU) is proud to announce its recognition in three ...
Velera Promotes Mark L. Robnett to Director of its Board
Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, announced the promotion ...
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families in ...
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
As credit unions continue to consolidate and merge resources to create stronger, more technologically advanced financial institutions, the landscape of ...
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their ...
BECU expands in Pierce County with new location coming to Lakewood, Washington
BECU, Washington’s largest credit union, will open a new Neighborhood Financial Center (NFC) in Lakewood this winter bringing in-person financial ...
TriUnity Foundation Awards $95,000 in Grants
TriUnity Foundation has announced the distribution of $95,000 in financial assistance to 23 individuals and families facing terminal illness in ...
EECU Hosts Member Appreciation Days at 22 Branch Locations
Fresno, CA – June 13, 2025 – Educational Employees Credit Union (EECU) hosted Member Appreciation Days across all 22 of ...
Baker Market Update – Week in Review: June 13, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Sean Cervantes and Lisa Sprague join LAFCU’s business development team
LANSING, Mich. — LAFCU has expanded its team with the addition of two seasoned professionals dedicated to fostering community and ...
ORIGENCE AND ALLOY PARTNER TO DELIVER BEST-IN-CLASS FRAUD PROTECTION FOR CREDIT UNIONS
Origence, the leading lending technology solutions provider for credit unions, announced a strategic partnership with Alloy, a premier identity and ...
Los Angeles Mid-City Branch Extends SchoolsFirst FCU’s Footprint to 72 Branches in California
SchoolsFirst Federal Credit Union opened it 72nd Branch in Los Angeles on December 22.
ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion
The Illinois Credit Union League (ICUL) today announced Congressman Darin LaHood (R-IL-16) as its first Federal Credit Union Legislative Champion, recognizing his leadership and advocacy ...
SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season
SECU Foundation is pleased to announce a $500,000 grant to Feeding the Carolinas to help address widespread food insecurity and the increased demand on food ...
Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists
Corporate Central is excited to announce the promotion of Sierra Randall and Alexis Dohm to Member Experience Specialists, recognizing their exceptional commitment to delivering outstanding ...
BCU Named A Computerworld 2026 Best Place To Work In IT
BCU has been ranked No. 2 among small organizations on Foundry’s Computerworld 2026 Best Places to Work in IT. This recognition highlights BCU’s belief that ...
ALM First Promotes Sherwin to Principal, Adds New Role for Haley
Dallas, Texas – ALM First recently promoted Ryan Sherwin to Principal and named current Chief Investment Officer, Jason Haley, President of ALM First Financial Advisors, LLC, ...