The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Path Back To Financial Breathing Room

Southwest Louisiana Credit Union

A couple requested help and guidance after finding themselves in a bind over the last few years due to the economy. Once I sat down with them, I realized they hadn’t really overextended themselves per se; they had simply ended up with several small loans carrying extremely high interest rates. As a result, their payments […]

Payroll Assistance Program Offers Hope During Shutdowns

Navy Federal Credit Union

When the government shut down last fall, Denys La Rosa, a retired sergeant first class as well as a civilian employee with the U.S. Army, faced a difficult choice. A single father of two, his monthly retirement check wasn’t enough to cover the mortgage and other expenses, so he lined up a temporary job as […]

Turning Overwhelmed Into Hope

Priority Trust Credit Union

A longtime member of the credit union came to us feeling overwhelmed by two high-interest credit card balances that had become difficult to manage. Over time, rising interest charges caused her monthly payments to grow, and she was struggling to keep up while still covering basic household expenses. She shared that she felt stressed and […]

Thanks For No-Cost Shutdown Assistance

Navy Federal Credit Union

For Tonya Nixon, a military spouse in Washington state, Navy Federal Credit Union’s no-cost financial assistance program has been a blessing. The program safeguarded her family’s financial security when her husband’s paychecks stopped indefinitely during the 2025 government shutdown. “We were so scared,” said Tonya, whose husband works for the U.S. Department of Defense. “We […]

Finding Confidence In The First Step

OnPath Federal Credit Union

“As a first-time homebuyer, Olivia was experiencing significant stress and uncertainty while navigating a process she had never seen up close. Despite being financially responsible and intentionally saving, she felt overwhelmed by the logistics of buying a home and lacked trusted guidance, having no one in her life who had gone through homeownership before. The […]

A Lesson Bigger Than The Truck

The New Orleans Firemen’s Federal Credit Union

A family of three came to us with a unique situation. A dad bought his son a vehicle before he got his driver’s license. He wanted to do repairs and replace some parts on the truck and thought it would be a great opportunity to show his son how to work on vehicles. This also […]

Making A Difference

EECU Student Grant Program Application Period Now Open

FRESNO, Calif. (Oct. 8, 2025) – Educational Employees Credit Union (EECU) is now accepting applications for its Student Grant Program ...
Strategic Partnerships

SchoolsFirst FCU Partners with the California County Superintendents to Recognize Education Leaders Throughout the State

Photos available here: https://assets.schoolsfirstfcu.org/share/50C8B60C-1006-4552-8489351E8AA7D264/ Education leaders and county offices of education throughout California were recognized for their outstanding contributions to ...
Strategic Partnerships

Premier America Credit Union Partners with Arkatechture to Power Data-Driven Member Experiences

With Arkatechture’s help, Premier America Credit Union is modernizing their data infrastructure and accelerating their digital transformation efforts.
Strategic Partnerships

myCUmortgage Continues to Grow with Eight New Partner Credit Unions

myCUmortgage announced new partnerships with eight credit unions in the third quarter of this year. Spanning the U.S., these new ...
Making A Difference

EECU Offers Assistance for Members Impacted by Government Shutdown

FRESNO, Calif. (Oct. 6, 2025) – Educational Employees Credit Union (EECU) announced a special financial assistance package to help members ...
Lending

Desert Financial CU Becomes Newest Owner of Student Choice CUSO

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced Desert Financial Credit Union ...
Strategic Partnerships

defi SOLUTIONS Announces New Partnership with Informed.IQ to Automate Funding Process and Reduce Risk

defi SOLUTIONS has partnered with Informed.IQ to integrate its AI-driven verification technology into the defi loan origination system (LOS), helping ...
Making A Difference

EECU and Merced County Office of Education Celebrate Excellence in Education

FRESNO, Calif. (Oct. 3, 2025) – Educational Employees Credit Union (EECU) proudly joined the Merced County Office of Education to ...
Making A Difference

Justice Federal Credit Union Offers Special Assistance in Response to the Federal Government Shutdown

In response to the Federal Government shutdown impacting thousands of federal employees, Justice Federal Credit Union (Justice Federal) is upholding ...
Making A Difference

Coastal Credit Union Foundation Opens Scholarship Applications for 2026–27 School Year

The Coastal Credit Union Foundation is proud to announce that scholarship applications for the 2026–2027 academic year are now open. ...
Personnel Promotions

CUES Continues Enhancing Member Impact with the Promotion of Two Senior Leaders

CUES is proud to announce the promotion of two senior leaders into newly elevated roles, reinforcing its commitment to agility, ...
Making A Difference

Maine Credit Unions Rally to Fight Hunger with $100,000 Ending Hunger Challenge

This October, Maine’s credit unions are rallying to raise $100,000 for the Campaign for Ending Hunger, fueling meals through Good ...
Making A Difference

EECU Provides Financial Education at Parenting Student Conference

FRESNO, Calif. (Sept. 29, 2025) – Educational Employees Credit Union (EECU) was proud to sponsor and participate in Fresno City ...
Making A Difference

Redwood Credit Union helps more than 4,000 people safeguard their information at free Shred-a-Thons

This summer, more than 4,000 residents across five counties took a proactive stance against fraud and identity theft—a 37 percent ...
Charity Events

Sound Credit Union and UW Tacoma to Host HuskyHack Hackathon to Spark Financial Innovation

TACOMA, Wash. – Sound Credit Union (Sound) and the Milgard Center for Business Analytics at the University of Washington Tacoma ...
Strategic Partnerships

Justice Federal Credit Union Welcomes Members of the National Active and Retired Federal Employees Association, NARFE

Justice Federal Credit Union (Justice Federal) is pleased to announce its partnership with the National Active and Retired Federal Employees ...
Making A Difference

Justice Federal Credit Union Stands Ready to Offer Members Special Assistance in the Event of a Federal Government Shutdown

With federal funding set to expire September 30, 2025, the threat of a federal government shutdown is rising as Congress ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 26, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

EECU and Madera County Superintendent Honor County’s Top Educators

FRESNO, Calif. (Sept. 26, 2025) – Educational Employees Credit Union (EECU) and the Madera County Superintendent of Schools proudly honored ...
Other

Vizo Financial’s October 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Charity Events

GARDEN SAVINGS FEDERAL CREDIT UNION RAISES $26,000 FOR CHARITY AT 13TH ANNUAL GOLF OUTING

Parsippany, NJ – Garden Savings Federal Credit Union, a prominent credit union headquartered in Parsippany, New Jersey, proudly serves members ...
Strategic Partnerships

2025 ALM First Financial Forum Wraps-Up with Insights on Growth, Regulatory Change and Strategic Thinking

BANFF – The 2025 ALM First Financial Forum wrapped up on Wednesday after three days of engaging sessions focused on driving ...
Other

CUES Emerge 2025: Judges Named as Finalists Prepare for October Pitch Show

CUES and partner Currency Marketing have named a group of highly-respected credit union leaders to serve as judges for the ...
Other

Vizo Financial Celebrates a Successful 2025 Financial Conference

A record number of people participated in Vizo Financial’s 2025 Financial Conference on September 10-12, in Asheville, N.C. Industry experts ...
Marketing

Callahan & Associates Announces Digital Legacy Sponsorship Of “Unsung Heroes” Exhibit At America’s Credit Union Museum

Washington, DC – Callahan & Associates is honored to serve as the Digital Legacy Sponsor for the upcoming “Woven in ...
Operations & HR

ACUMA Elects New Board Officers

ACUMA elected new Board officers at its 2025 Annual Conference: Alissa Sykes Tulloch (Chair), Jason Sasena (Vice Chair), Vince Salinas ...
Making A Difference

LGE Community Credit Union celebrates ribbon cutting of new building at Cobb County Safety Village

LGE Community Credit Union recently celebrated the completion of its building at the Cobb County Safety Village with a ribbon ...
Marketing

2025 ALM First Financial Forum Kicks-Off, Welcoming Over 200 Financial Professionals

BANFF – The 2025 ALM First Financial Forum kicked off yesterday at the Fairmont Banff Springs nestled in the breathtaking Canadian ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 19, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Investments

Raymond James Weekly Economics Commentary

Raymond James Weekly Economics Commentary
Making A Difference

EECU Student Grant Program Application Period Now Open

FRESNO, Calif. (Oct. 8, 2025) – Educational Employees Credit Union (EECU) is now accepting applications for its Student Grant Program ...
Strategic Partnerships

SchoolsFirst FCU Partners with the California County Superintendents to Recognize Education Leaders Throughout the State

Photos available here: https://assets.schoolsfirstfcu.org/share/50C8B60C-1006-4552-8489351E8AA7D264/ Education leaders and county offices of education throughout California were recognized for their outstanding contributions to ...
Strategic Partnerships

Premier America Credit Union Partners with Arkatechture to Power Data-Driven Member Experiences

With Arkatechture’s help, Premier America Credit Union is modernizing their data infrastructure and accelerating their digital transformation efforts.
Strategic Partnerships

myCUmortgage Continues to Grow with Eight New Partner Credit Unions

myCUmortgage announced new partnerships with eight credit unions in the third quarter of this year. Spanning the U.S., these new ...
Making A Difference

EECU Offers Assistance for Members Impacted by Government Shutdown

FRESNO, Calif. (Oct. 6, 2025) – Educational Employees Credit Union (EECU) announced a special financial assistance package to help members ...
Lending

Desert Financial CU Becomes Newest Owner of Student Choice CUSO

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced Desert Financial Credit Union ...
Strategic Partnerships

defi SOLUTIONS Announces New Partnership with Informed.IQ to Automate Funding Process and Reduce Risk

defi SOLUTIONS has partnered with Informed.IQ to integrate its AI-driven verification technology into the defi loan origination system (LOS), helping ...
Making A Difference

EECU and Merced County Office of Education Celebrate Excellence in Education

FRESNO, Calif. (Oct. 3, 2025) – Educational Employees Credit Union (EECU) proudly joined the Merced County Office of Education to ...
Making A Difference

Justice Federal Credit Union Offers Special Assistance in Response to the Federal Government Shutdown

In response to the Federal Government shutdown impacting thousands of federal employees, Justice Federal Credit Union (Justice Federal) is upholding ...
Making A Difference

Coastal Credit Union Foundation Opens Scholarship Applications for 2026–27 School Year

The Coastal Credit Union Foundation is proud to announce that scholarship applications for the 2026–2027 academic year are now open. ...
Personnel Promotions

CUES Continues Enhancing Member Impact with the Promotion of Two Senior Leaders

CUES is proud to announce the promotion of two senior leaders into newly elevated roles, reinforcing its commitment to agility, ...
Making A Difference

Maine Credit Unions Rally to Fight Hunger with $100,000 Ending Hunger Challenge

This October, Maine’s credit unions are rallying to raise $100,000 for the Campaign for Ending Hunger, fueling meals through Good ...
Making A Difference

EECU Provides Financial Education at Parenting Student Conference

FRESNO, Calif. (Sept. 29, 2025) – Educational Employees Credit Union (EECU) was proud to sponsor and participate in Fresno City ...
Making A Difference

Redwood Credit Union helps more than 4,000 people safeguard their information at free Shred-a-Thons

This summer, more than 4,000 residents across five counties took a proactive stance against fraud and identity theft—a 37 percent ...
Charity Events

Sound Credit Union and UW Tacoma to Host HuskyHack Hackathon to Spark Financial Innovation

TACOMA, Wash. – Sound Credit Union (Sound) and the Milgard Center for Business Analytics at the University of Washington Tacoma ...
Strategic Partnerships

Justice Federal Credit Union Welcomes Members of the National Active and Retired Federal Employees Association, NARFE

Justice Federal Credit Union (Justice Federal) is pleased to announce its partnership with the National Active and Retired Federal Employees ...
Making A Difference

Justice Federal Credit Union Stands Ready to Offer Members Special Assistance in the Event of a Federal Government Shutdown

With federal funding set to expire September 30, 2025, the threat of a federal government shutdown is rising as Congress ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 26, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

EECU and Madera County Superintendent Honor County’s Top Educators

FRESNO, Calif. (Sept. 26, 2025) – Educational Employees Credit Union (EECU) and the Madera County Superintendent of Schools proudly honored ...
Other

Vizo Financial’s October 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Charity Events

GARDEN SAVINGS FEDERAL CREDIT UNION RAISES $26,000 FOR CHARITY AT 13TH ANNUAL GOLF OUTING

Parsippany, NJ – Garden Savings Federal Credit Union, a prominent credit union headquartered in Parsippany, New Jersey, proudly serves members ...
Strategic Partnerships

2025 ALM First Financial Forum Wraps-Up with Insights on Growth, Regulatory Change and Strategic Thinking

BANFF – The 2025 ALM First Financial Forum wrapped up on Wednesday after three days of engaging sessions focused on driving ...
Other

CUES Emerge 2025: Judges Named as Finalists Prepare for October Pitch Show

CUES and partner Currency Marketing have named a group of highly-respected credit union leaders to serve as judges for the ...
Other

Vizo Financial Celebrates a Successful 2025 Financial Conference

A record number of people participated in Vizo Financial’s 2025 Financial Conference on September 10-12, in Asheville, N.C. Industry experts ...
Marketing

Callahan & Associates Announces Digital Legacy Sponsorship Of “Unsung Heroes” Exhibit At America’s Credit Union Museum

Washington, DC – Callahan & Associates is honored to serve as the Digital Legacy Sponsor for the upcoming “Woven in ...
Operations & HR

ACUMA Elects New Board Officers

ACUMA elected new Board officers at its 2025 Annual Conference: Alissa Sykes Tulloch (Chair), Jason Sasena (Vice Chair), Vince Salinas ...
Making A Difference

LGE Community Credit Union celebrates ribbon cutting of new building at Cobb County Safety Village

LGE Community Credit Union recently celebrated the completion of its building at the Cobb County Safety Village with a ribbon ...
Marketing

2025 ALM First Financial Forum Kicks-Off, Welcoming Over 200 Financial Professionals

BANFF – The 2025 ALM First Financial Forum kicked off yesterday at the Fairmont Banff Springs nestled in the breathtaking Canadian ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 19, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Investments

Raymond James Weekly Economics Commentary

Raymond James Weekly Economics Commentary

Century Federal Credit Union Named Official Credit Union of the Cleveland Guardians

CLEVELAND, OH – Century Federal Credit Union (Century FCU) is proud to announce that it has been named the Official Credit Union of the Cleveland ...

Credit Unions Raise $506,230 for CMN Hospitals at Credit Union Cherry Blossom 10 Mile & 5K

Washington, D.C. (April 12, 2026) – Credit Unions and industry partners presented a $506,230 donation from Credit Union Miracle Day to Children’s Miracle Network Hospitals ...

SchoolsFirst Federal Credit Union Ranked #1 in Member Satisfaction by JD Power for the Second Consecutive Year

For the second year in a row, SchoolsFirst Federal Credit Union has earned the top ranking in the JD Power U.S. Credit Union Satisfaction StudySM, ...

3Rivers Credit Union Partners with Local Organizations to Expand Real-World Financial Education Across Indiana

3Rivers Federal Credit Union has partnered with Junior Achievement of Northern Indiana and Fort Wayne Community Schools to develop and pilot a real-world financial literacy ...

Appli CEO Tim Pranger to Demo AI-Powered Lending Tools at Financial Brand Forum

Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Founder and CEO Tim Pranger will be on-site at The Financial ...

Redwood Credit Union receives two Diamond Awards for marketing excellence at America’s Credit Unions competition

Redwood Credit Union has won two Diamond Awards in America’s Credit Unions Marketing, PR & Development Council’s annual nationwide competition recognizing excellence in credit union ...
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