The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Service That Builds Trust And Friendship

When Ric reached out to review his loans, he expected a straightforward financial conversation. What he experienced instead was the kind of personalized care that defines GreenState Credit Union. Simon took the time to walk Ric through his payment options for two existing loans, patiently explaining how each choice would impact his budget and future […]

Entrepreneurship And Enchiladas

Rosa and Aurelio T. have the highest standards when it comes to cooking up delicious Mexican food. Since opening Mi Madre’s Restaurant in East Austin in 1990, the couple has insisted on using only the best ingredients to produce excellent meals for generations of Austinites. “Mr. T and Mama T,” as they are known to […]

Cowboy Pools Helps Everybody Cool Off

When quarantine halted their plans for a big wedding in April 2020, Aaron W. and Amanda S. repurposed their wedding fund to launch a new business. That summer, they started Cowboy Pools, of which they are now co-founders and operators. The company sells and installs chic, low-cost backyard pools designed with galvanized water tanks made […]

Guiding The Next Generation Of Learners And Savers

For Jeffrey, a visit to GreenState Credit Union was more than just a transaction — it was a teaching moment. He came in with his 17-year-old daughter to open her first certificate of deposit, an experience meant to help her learn about money management and saving for college. The GreenState team member who assisted them […]

Patience And Care Support A Son’s Next Step

When Kyle applied for a loan to help his son purchase a vehicle, he hoped for a quick and supportive experience, and that’s exactly what he found with Cynthia at GreenState Credit Union. Kyle began the loan application online on a Saturday through the Ankeny branch, wanting to get pre-approved while his son searched for […]

A Connection That Came Full Circle

When GreenState Credit Union launched its new auto recapture list in early 2024, Leen immediately saw it as more than a data initiative — it was a chance to deepen relationships. Blake was one of the first members she assisted from that list, and during the next three months, Leen helped Blake and his family […]

Strategic Partnerships

Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions

Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their ...
Other

BECU expands in Pierce County with new location coming to Lakewood, Washington

BECU, Washington’s largest credit union, will open a new Neighborhood Financial Center (NFC) in Lakewood this winter bringing in-person financial ...
Charity Events

TriUnity Foundation Awards $95,000 in Grants

TriUnity Foundation has announced the distribution of $95,000 in financial assistance to 23 individuals and families facing terminal illness in ...
Making A Difference

EECU Hosts Member Appreciation Days at 22 Branch Locations

Fresno, CA – June 13, 2025 – Educational Employees Credit Union (EECU) hosted Member Appreciation Days across all 22 of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 13, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Sean Cervantes and Lisa Sprague join LAFCU’s business development team

LANSING, Mich. — LAFCU has expanded its team with the addition of two seasoned professionals dedicated to fostering community and ...
Technology

ORIGENCE AND ALLOY PARTNER TO DELIVER BEST-IN-CLASS FRAUD PROTECTION FOR CREDIT UNIONS

Origence, the leading lending technology solutions provider for credit unions, announced a strategic partnership with Alloy, a premier identity and ...
Marketing

Cloudvirga honored with PROGRESS in Lending’s 2025 Connections Award

Cloudvirga, a leading provider of digital mortgage point-of-sale platforms for credit unions and other lenders, today announced it has been ...
Charity Events

TEACHERS FEDERAL CREDIT UNION RAISES MORE THAN $924,000 FOR CHILDREN’S MIRACLE NETWORK HOSPITALS

HAUPPAUGE, NY (June 6, 2025) – Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.9 ...
Making A Difference

NASCUS Opens Nominations for 2025 Pierre Jay Award

The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2025 Pierre Jay Award, the ...
Strategic Partnerships

One Credit Union Extends Long-Standing Core Processing Relationship with Synergent

Synergent has extended its nearly 20-year partnership with One Credit Union through a new five-year agreement. The credit union will ...
Making A Difference

EECU Sponsors Latinx Graduation Celebration Honoring Fresno Students

Fresno, CA – Educational Employees Credit Union (EECU) proudly sponsored the 2025 Latinx High School Celebración, an inspiring event recognizing ...
Other

Public Corporation for the Supervision and Insurance of Cooperatives of Puerto Rico Receives NASCUS Accreditation

The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce that the Public Corporation for the Supervision ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 06, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Lending

Westerly Community Credit Union Adds CU Student Choice’s Student Loan Refinance Solution

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student loan refinance ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Winners of 2025 Member Education Award Scholarships

SchoolsFirst Federal Credit Union, the largest credit union in California and the nation’s largest serving school employees and their families, ...
Making A Difference

SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide

State Employees’ Credit Union (SECU) has concluded its fourth annual Summer Camp Awards campaign, granting $500 scholarships to 457 young ...
Technology

Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures

The award honors Quavo’s QFD® platform, an end-to-end SaaS solution purpose-built to transform and streamline dispute management for financial institutions ...
Strategic Partnerships

Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts

Appli, a provider of artificial intelligence-powered financial calculators, today announced that First Source Federal Credit Union, serving members in central ...
Personnel Promotions

Coastal Credit Union Hires Karen DeSalvo as VP, Marketing

Coastal Credit Union has hired Karen DeSalvo as its new VP of Marketing. In this role, DeSalvo will be responsible ...
New Product Releases

Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback

NEW YORK – June 3, 2025 – Prizeout, the leader in advertising and financial technology, is announcing CashBack+ Pay, the ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 30, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

Corporate One Federal Credit Union Celebrates Milestone: 100 Go-Lives on Immediate Payment Rails

Corporate One Federal Credit Union announced a significant milestone today: 100 go-lives on the RTP network or FedNow Service through ...
Other

Vizo Financial’s June 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Technology

Alogent’s Unify Earns 2025 PayTech Awards Finalist Spot for “Best Consumer Payments System for Banks & FIs”

Alogent is proud to announce that Unify has been named a finalist in the 2025 PayTech Awards, Best Consumer Payments ...
Personnel Promotions

Maine Credit Union League and Synergent Announce Board of Directors

The Maine Credit Union League and Synergent are pleased to announce the appointment of their 2025–2026 Board of Directors. These ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 23, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Midcoast Federal Credit Union Renews Core Processing Relationship with Synergent

Midcoast Federal Credit Union has renewed its core processing and technology service agreements with Synergent, including a 10-year agreement for ...
Strategic Partnerships

Altra Federal Credit Union Selects Alogent’s Unify Platform to Power Next-Gen Deposit Automation Operations

Altra Federal Credit Union has selected Alogent’s Unify platform to modernize and consolidate its deposit operations across Day 1 and ...
Other

Corporate Central Celebrates Kevin Chiappetta’s Reelection as Presidents Council Representative for CFA Institute

Corporate Central is proud to announce the reelection of Kevin Chiappetta, CFA, Senior Vice President/Chief Education & Research Officer, as ...
Strategic Partnerships

Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions

Like many credit unions, Listerhill faced the challenge of managing high volumes of delinquent accounts without overextending internal resources. Their ...
Other

BECU expands in Pierce County with new location coming to Lakewood, Washington

BECU, Washington’s largest credit union, will open a new Neighborhood Financial Center (NFC) in Lakewood this winter bringing in-person financial ...
Charity Events

TriUnity Foundation Awards $95,000 in Grants

TriUnity Foundation has announced the distribution of $95,000 in financial assistance to 23 individuals and families facing terminal illness in ...
Making A Difference

EECU Hosts Member Appreciation Days at 22 Branch Locations

Fresno, CA – June 13, 2025 – Educational Employees Credit Union (EECU) hosted Member Appreciation Days across all 22 of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 13, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Sean Cervantes and Lisa Sprague join LAFCU’s business development team

LANSING, Mich. — LAFCU has expanded its team with the addition of two seasoned professionals dedicated to fostering community and ...
Technology

ORIGENCE AND ALLOY PARTNER TO DELIVER BEST-IN-CLASS FRAUD PROTECTION FOR CREDIT UNIONS

Origence, the leading lending technology solutions provider for credit unions, announced a strategic partnership with Alloy, a premier identity and ...
Marketing

Cloudvirga honored with PROGRESS in Lending’s 2025 Connections Award

Cloudvirga, a leading provider of digital mortgage point-of-sale platforms for credit unions and other lenders, today announced it has been ...
Charity Events

TEACHERS FEDERAL CREDIT UNION RAISES MORE THAN $924,000 FOR CHILDREN’S MIRACLE NETWORK HOSPITALS

HAUPPAUGE, NY (June 6, 2025) – Teachers Federal Credit Union, one of the largest credit unions in the United States with $9.9 ...
Making A Difference

NASCUS Opens Nominations for 2025 Pierre Jay Award

The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2025 Pierre Jay Award, the ...
Strategic Partnerships

One Credit Union Extends Long-Standing Core Processing Relationship with Synergent

Synergent has extended its nearly 20-year partnership with One Credit Union through a new five-year agreement. The credit union will ...
Making A Difference

EECU Sponsors Latinx Graduation Celebration Honoring Fresno Students

Fresno, CA – Educational Employees Credit Union (EECU) proudly sponsored the 2025 Latinx High School Celebración, an inspiring event recognizing ...
Other

Public Corporation for the Supervision and Insurance of Cooperatives of Puerto Rico Receives NASCUS Accreditation

The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce that the Public Corporation for the Supervision ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 06, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Lending

Westerly Community Credit Union Adds CU Student Choice’s Student Loan Refinance Solution

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student loan refinance ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Winners of 2025 Member Education Award Scholarships

SchoolsFirst Federal Credit Union, the largest credit union in California and the nation’s largest serving school employees and their families, ...
Making A Difference

SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide

State Employees’ Credit Union (SECU) has concluded its fourth annual Summer Camp Awards campaign, granting $500 scholarships to 457 young ...
Technology

Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures

The award honors Quavo’s QFD® platform, an end-to-end SaaS solution purpose-built to transform and streamline dispute management for financial institutions ...
Strategic Partnerships

Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts

Appli, a provider of artificial intelligence-powered financial calculators, today announced that First Source Federal Credit Union, serving members in central ...
Personnel Promotions

Coastal Credit Union Hires Karen DeSalvo as VP, Marketing

Coastal Credit Union has hired Karen DeSalvo as its new VP of Marketing. In this role, DeSalvo will be responsible ...
New Product Releases

Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback

NEW YORK – June 3, 2025 – Prizeout, the leader in advertising and financial technology, is announcing CashBack+ Pay, the ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 30, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

Corporate One Federal Credit Union Celebrates Milestone: 100 Go-Lives on Immediate Payment Rails

Corporate One Federal Credit Union announced a significant milestone today: 100 go-lives on the RTP network or FedNow Service through ...
Other

Vizo Financial’s June 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Technology

Alogent’s Unify Earns 2025 PayTech Awards Finalist Spot for “Best Consumer Payments System for Banks & FIs”

Alogent is proud to announce that Unify has been named a finalist in the 2025 PayTech Awards, Best Consumer Payments ...
Personnel Promotions

Maine Credit Union League and Synergent Announce Board of Directors

The Maine Credit Union League and Synergent are pleased to announce the appointment of their 2025–2026 Board of Directors. These ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 23, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Midcoast Federal Credit Union Renews Core Processing Relationship with Synergent

Midcoast Federal Credit Union has renewed its core processing and technology service agreements with Synergent, including a 10-year agreement for ...
Strategic Partnerships

Altra Federal Credit Union Selects Alogent’s Unify Platform to Power Next-Gen Deposit Automation Operations

Altra Federal Credit Union has selected Alogent’s Unify platform to modernize and consolidate its deposit operations across Day 1 and ...
Other

Corporate Central Celebrates Kevin Chiappetta’s Reelection as Presidents Council Representative for CFA Institute

Corporate Central is proud to announce the reelection of Kevin Chiappetta, CFA, Senior Vice President/Chief Education & Research Officer, as ...

SchoolsFirst FCU Spreads Holiday Cheer at Rady Children’s Health

A team of SchoolsFirst Federal Credit Union employees sponsored a holiday gift giving opportunity for Rady Children’s Health in Orange County on December 18.

Los Angeles Mid-City Branch Extends SchoolsFirst FCU’s Footprint to 72 Branches in California

SchoolsFirst Federal Credit Union opened it 72nd Branch in Los Angeles on December 22.

ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion

The Illinois Credit Union League (ICUL) today announced Congressman Darin LaHood (R-IL-16) as its first Federal Credit Union Legislative Champion, recognizing his leadership and advocacy ...

SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season

SECU Foundation is pleased to announce a $500,000 grant to Feeding the Carolinas to help address widespread food insecurity and the increased demand on food ...

Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists

Corporate Central is excited to announce the promotion of Sierra Randall and Alexis Dohm to Member Experience Specialists, recognizing their exceptional commitment to delivering outstanding ...

BCU Named A Computerworld 2026 Best Place To Work In IT

BCU has been ranked No. 2 among small organizations on Foundry’s Computerworld 2026 Best Places to Work in IT. This recognition highlights BCU’s belief that ...
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