The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Leading With Care When It Matters Most
For our team member Bettie, what was a routine request quickly became something more. One day, a member approached Bettie at the front line and asked to withdraw $2,000 from her savings. Although this was a routine transaction for the member, Bettie noticed she seemed unusually anxious. “I gently asked if anyone was pressuring her […]
Saving A Grieving Widow From A Scam
A couple weeks ago TDECU received this feedback from a member: “Madison and Brook have been performing exceptionally hard for me. I lost my husband and without Brook I would not have been able to bury him. Brook and Madison took care of my finances when I had a scam that almost took all my […]
Marine Hockey Team Builds Stronger Bonds On And Off The Ice
Navy Federal Credit Union
Ten years ago, Marine Tyler Bluder revived a hockey team for U.S. Marines, turning sticks and pucks into a way to keep the brotherhood alive. Today, the team brings veterans together from across the country not only to compete, but also to connect. Instead of hotels and restaurants, they share rental homes and home-cooked meals, […]
From Housing Crisis To Keys In Hand
Plus Credit Union
The “W” family has been part of our credit union for more than 22 years. What started as a connection through family has grown into a relationship built on trust, familiarity, and being there when it matters most. When their landlord unexpectedly sold their apartment, the family was given just 30 days to move. With […]
Vigilance Uncovers A Vishing Scheme
Navy Federal Credit Union
When Monae A., a member service representative at Navy Federal Credit Union, received a call requesting a $12,500 member-to-member transfer, everything initially seemed legitimate — the caller even provided the correct one-time passcode (OTP). Yet Monae sensed something was off. As she asked additional questions, inconsistencies emerged. The caller stalled and provided details that didn’t match Navy Federal’s records. “The […]
Member Service Representative Prevents Fraud Loss Of $165,000
Navy Federal Credit Union
When Devina H., a member service representative mentor at Navy Federal Credit Union, received a call requesting a $2,100 Zelle transfer, her fraud instincts kicked in. The caller provided basic details but failed verification steps. Devina noticed another red flag: the caller seemed to impersonate someone with a deep voice. She declined the transaction and […]
Meet the Future of CU Leadership: 2025 CUES Emerging Leader Finalists Announced
CUES and partner Currency Marketing are pleased to announce the Final Five selected to compete for the title of the ...
Support EXP Launches “Beyond the Score” to Help Financial Institutions Spot Risks Hidden Behind Good CX Scores
Many financial institutions assume customers giving high NPS, CSAT, or CES scores are loyal. But data and real-world cases show ...
Quavo Fraud & Disputes Selected to Debut Breakthrough AI Functionality at FinovateFall 2025
Quavo, Inc. (“Quavo”), the leading disputes technology partner and trusted advisor for financial institutions, will unveil enhanced AI capabilities for ...
Corporate Central Promotes Kyle Gutierrez to Systems Engineer – Automation & Optimization
Corporate Central is proud to announce the promotion of Kyle Gutierrez to Systems Engineer – Automation & Optimization. In this ...
Honoring Heroes: Tunnel to Towers 5K – Milwaukee Doubles in Participation Size, Raises Over $28,000
Corporate Central proudly served as the title sponsor of the second annual Tunnel to Towers 5K Run & Walk – ...
Results are in: #ILoveMyCreditUnion Day 2025
On July 25, credit unions, leagues, and partners worldwide united for the annual #ILoveMyCreditUnion Day — and 2025’s celebration set ...
Boston Firefighters Credit Union Appoints Danielle Milner as President/CEO
Boston, MA, August 6, 2025. In a bold step toward the future, the Board of Directors of Boston Firefighters Credit ...
Coastal Credit Union Among Triangle’s Best Places to Work for Tenth Time
Coastal Credit Union has once again earned a spot among the Triangle Business Journal’s Best Places to Work. This marks ...
Baker Market Update – Week in Review: August 08, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
EECU Helps Local Families Prepare for School with Backpack Giveaway Events
FRESNO, Calif. (Aug. 8, 2025) – Thousands of local children are now better prepared for the new school year thanks ...
CU Executive Compensation Continues to Climb, CUES Compensation Surveys Find
Credit union executive compensation is on the rise, with many leadership roles seeing significant increases in both base salary and ...
The 7th Annual Cannabis Banking Symposium Unites National Stakeholders
The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Association for Cannabis Banking (ACB), is proud ...
Partner Credit Unions Enter an Era of Possibilities During the 2025 myCUmortgage Partner Conference
Credit union mortgage leaders from across the country are preparing to embrace the glamour and optimism of the Roaring Twenties ...
One Nevada Promotes Steve O’Donnell to President/CEO
LAS VEGAS, NV. – One Nevada Credit Union recently promoted Steve O’Donnell to serve as its new President/Chief Executive Officer after ...
First City Credit Union and Quavo Partner to Deliver Secure Online Fraud Resolution for Displaced Members Following LA Fires
Quavo, Inc. (“Quavo”), a leading technology partner and trusted advisor for financial institutions, has partnered with First City Credit Union ...
DaLand CUSO Empowers Credit Unions with Institution-Branded Stablecoins via New Metallicus Partnership
DaLand CUSO, The Next-Gen CUSO dedicated to helping credit unions fully leverage their core systems while simultaneously embracing today’s digital-asset ...
EECU’s Student Branch Model Showcased at National CUFEN Conference
FRESNO, Calif. (Aug. 1, 2025) – Educational Employees Credit Union (EECU) was honored to share its innovative student branch model ...
Vizo Financial’s August 2025 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Baker Market Update – Week in Review: August 01, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Meriwest Credit Union Develops New Account Designed for Savers Seeking Enhanced Deposit Insurance Protection
Unlock the power of secure savings with the SecureEdge Money Market Account from Meriwest. Enjoy competitive rates, full liquidity, and ...
Debunking the Myths: What AI Really Means for Banking
Debunking the Myths: What AI Really Means for Banking By Hugh Khan, Chief Technology Officer, Suntell and Intelligent Banking Solutions ...
LendKey and Member Student Lending Award $22,000 in Scholarships to Support College Students
Cincinnati, OH —Member Student Lending, a leading network of credit unions offering private student loan and student loan refinance lending ...
TDFCU Welcomes New Chief Operating Officer: A Proven Leader in Member Experience and Operational Excellence
Treasury Department Federal Credit Union (TDFCU), proudly serving its members since 1935, is excited to welcome Nicholas Moreland as its ...
Triangle Credit Union Partners With Arkatechture to Anticipate Member Needs & Position for Future Growth
With Arkatechture’s help, Triangle Credit Union is modernizing its data environment, empowering business users, and enhancing the overall member experience.
SchoolsFirst FCU Honors School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized 30 school employees, representing ...
Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report
Quavo, Inc. (“Quavo”), the leading provider of AI-powered dispute management solutions, today announced the release of its 2025 State of ...
EECU Recognized for Expanding Community Access to Financial Services
FRESNO, Calif. (July 28, 2025) – In recognition of its ongoing commitment to expanding financial services and education throughout the ...
QuantyPhi Welcomes Kyle Kabara as Director ALM & Investments
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the addition of Kyle Kabara as Director ALM ...
Algebrik AI and AppOne Partner to Streamline Indirect Lending for Dealers and Lenders
Algebrik AI Partners with AppOne to Streamline Indirect Lending New York, July 2025 — Algebrik AI has partnered with AppOne ...
Meriwest Credit Union Launches Zelle® for Fast, Secure, and Convenient Money Transfers
Big news! Meriwest now offers Zelle® for seamless money transfers! Split bills, pay for group trips, or send gifts to ...
Meet the Future of CU Leadership: 2025 CUES Emerging Leader Finalists Announced
CUES and partner Currency Marketing are pleased to announce the Final Five selected to compete for the title of the ...
Support EXP Launches “Beyond the Score” to Help Financial Institutions Spot Risks Hidden Behind Good CX Scores
Many financial institutions assume customers giving high NPS, CSAT, or CES scores are loyal. But data and real-world cases show ...
Quavo Fraud & Disputes Selected to Debut Breakthrough AI Functionality at FinovateFall 2025
Quavo, Inc. (“Quavo”), the leading disputes technology partner and trusted advisor for financial institutions, will unveil enhanced AI capabilities for ...
Corporate Central Promotes Kyle Gutierrez to Systems Engineer – Automation & Optimization
Corporate Central is proud to announce the promotion of Kyle Gutierrez to Systems Engineer – Automation & Optimization. In this ...
Honoring Heroes: Tunnel to Towers 5K – Milwaukee Doubles in Participation Size, Raises Over $28,000
Corporate Central proudly served as the title sponsor of the second annual Tunnel to Towers 5K Run & Walk – ...
Results are in: #ILoveMyCreditUnion Day 2025
On July 25, credit unions, leagues, and partners worldwide united for the annual #ILoveMyCreditUnion Day — and 2025’s celebration set ...
Boston Firefighters Credit Union Appoints Danielle Milner as President/CEO
Boston, MA, August 6, 2025. In a bold step toward the future, the Board of Directors of Boston Firefighters Credit ...
Coastal Credit Union Among Triangle’s Best Places to Work for Tenth Time
Coastal Credit Union has once again earned a spot among the Triangle Business Journal’s Best Places to Work. This marks ...
Baker Market Update – Week in Review: August 08, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
EECU Helps Local Families Prepare for School with Backpack Giveaway Events
FRESNO, Calif. (Aug. 8, 2025) – Thousands of local children are now better prepared for the new school year thanks ...
CU Executive Compensation Continues to Climb, CUES Compensation Surveys Find
Credit union executive compensation is on the rise, with many leadership roles seeing significant increases in both base salary and ...
The 7th Annual Cannabis Banking Symposium Unites National Stakeholders
The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Association for Cannabis Banking (ACB), is proud ...
Partner Credit Unions Enter an Era of Possibilities During the 2025 myCUmortgage Partner Conference
Credit union mortgage leaders from across the country are preparing to embrace the glamour and optimism of the Roaring Twenties ...
One Nevada Promotes Steve O’Donnell to President/CEO
LAS VEGAS, NV. – One Nevada Credit Union recently promoted Steve O’Donnell to serve as its new President/Chief Executive Officer after ...
First City Credit Union and Quavo Partner to Deliver Secure Online Fraud Resolution for Displaced Members Following LA Fires
Quavo, Inc. (“Quavo”), a leading technology partner and trusted advisor for financial institutions, has partnered with First City Credit Union ...
DaLand CUSO Empowers Credit Unions with Institution-Branded Stablecoins via New Metallicus Partnership
DaLand CUSO, The Next-Gen CUSO dedicated to helping credit unions fully leverage their core systems while simultaneously embracing today’s digital-asset ...
EECU’s Student Branch Model Showcased at National CUFEN Conference
FRESNO, Calif. (Aug. 1, 2025) – Educational Employees Credit Union (EECU) was honored to share its innovative student branch model ...
Vizo Financial’s August 2025 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Baker Market Update – Week in Review: August 01, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Meriwest Credit Union Develops New Account Designed for Savers Seeking Enhanced Deposit Insurance Protection
Unlock the power of secure savings with the SecureEdge Money Market Account from Meriwest. Enjoy competitive rates, full liquidity, and ...
Debunking the Myths: What AI Really Means for Banking
Debunking the Myths: What AI Really Means for Banking By Hugh Khan, Chief Technology Officer, Suntell and Intelligent Banking Solutions ...
LendKey and Member Student Lending Award $22,000 in Scholarships to Support College Students
Cincinnati, OH —Member Student Lending, a leading network of credit unions offering private student loan and student loan refinance lending ...
TDFCU Welcomes New Chief Operating Officer: A Proven Leader in Member Experience and Operational Excellence
Treasury Department Federal Credit Union (TDFCU), proudly serving its members since 1935, is excited to welcome Nicholas Moreland as its ...
Triangle Credit Union Partners With Arkatechture to Anticipate Member Needs & Position for Future Growth
With Arkatechture’s help, Triangle Credit Union is modernizing its data environment, empowering business users, and enhancing the overall member experience.
SchoolsFirst FCU Honors School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized 30 school employees, representing ...
Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report
Quavo, Inc. (“Quavo”), the leading provider of AI-powered dispute management solutions, today announced the release of its 2025 State of ...
EECU Recognized for Expanding Community Access to Financial Services
FRESNO, Calif. (July 28, 2025) – In recognition of its ongoing commitment to expanding financial services and education throughout the ...
QuantyPhi Welcomes Kyle Kabara as Director ALM & Investments
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the addition of Kyle Kabara as Director ALM ...
Algebrik AI and AppOne Partner to Streamline Indirect Lending for Dealers and Lenders
Algebrik AI Partners with AppOne to Streamline Indirect Lending New York, July 2025 — Algebrik AI has partnered with AppOne ...
Meriwest Credit Union Launches Zelle® for Fast, Secure, and Convenient Money Transfers
Big news! Meriwest now offers Zelle® for seamless money transfers! Split bills, pay for group trips, or send gifts to ...
Baker Market Update – Week in Review: March 6, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
22 Nonprofits Receive $69,400 in Grants from 3Rivers Credit Union Foundation
The 3Rivers Credit Union Foundation’s first round of 2026 funding awarded $69,400 to 22 nonprofits across northeast and central Indiana and Ohio.
BECU continues expansion with new locations in Auburn, Liberty Lake, and Mercer Island
BECU, Washington’s largest credit union, is continuing its expansion by adding new Neighborhood Financial Centers (NFCs) in Auburn (Lakeland Hills neighborhood), Liberty Lake, and Mercer ...
SchoolsFirst FCU’s Kristin Crellin Named 2026 CSUF Vision & Visionaries Distinguished Alumna
Kristin Crellin, senior vice president of community and Membership development at SchoolsFirst Federal Credit Union, has been named a 2026 Vision & Visionaries Cal State ...
Coastal Credit Union’s Creighton Blackwell Inducted into African American Credit Union Hall of Fame
Coastal Credit Union’s Chief Community Impact and Public Affairs Officer Creighton Blackwell is among the African American Credit Union 2026 Hall of Fame inductees. The ...
Hanscom Federal Credit Union Selects Corelation’s KeyStone to Advance Its Members First Mission and Long-Term Innovation
Hanscom Federal Credit Union ($2.1 billion assets; 115,000+ members; Littleton, MA) selected the Corelation KeyStone core, marking an important milestone in the credit union’s long-term ...