The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Supporting Educators Every Step Of The Way
Eric has spent 25 years in education, inspired early on by teachers and counselors who encouraged him to succeed. After teaching for many years, including a move from New Jersey to California, he transitioned into administration and now leads secondary educational programs. He says the most rewarding part of his career is being part of […]
A Smarter Plan Builds Trust That Lasts
Chelsea turned a simple personal loan into a smarter plan. She listened, guided, and followed through, introducing our member David to Intelligent Checking, then Intelligent Savings, and finally matching his rewards needs with Visa Signature, a card with the same rewards he was used to with no annual fee and that supports his qualifying activity. […]
A Simple Adjustment Boosts Earnings
When a member visited our branch, Nik went beyond the transaction. While reviewing the member’s account, he noticed a large balance in her primary share account earning minimal dividends. Understanding her preference for paper statements and in-person banking, Nik suggested moving part of her funds into her existing money market account for a higher dividend […]
A Reminder They’re Never Forgotten
Logix Federal Credit Union
At Logix, our WOW Program allows employees to go beyond transactions and create moments of genuine care. When a member came in confused about her account, she shared she was experiencing memory challenges after losing both her daughter and her mother. The member felt embarrassed when she couldn’t recall details, but the team member patiently […]
Spotting Red Flags Protects A Member
EECU equips our team with ongoing fraud prevention training so they can spot the warning signs of a scam early and protect the members who trust us as their financial institution. Recently, that training helped a quick-thinking representative ask the right questions and prevent a member from losing $20,000 to a romance scam. When a […]
Showing Up When Disaster Strikes
California Credit Union
When wildfires swept through parts of Los Angeles County, one California Credit Union member found himself facing more than property damage. Living on a fixed income of Social Security and retirement benefits, the uncertainty created immediate financial strain. California Credit Union’s Loan Solutions team recognized the urgency and stepped in. The team quickly put a […]
Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report
Quavo, Inc. (“Quavo”), the leading provider of AI-powered dispute management solutions, today announced the release of its 2025 State of ...
EECU Recognized for Expanding Community Access to Financial Services
FRESNO, Calif. (July 28, 2025) – In recognition of its ongoing commitment to expanding financial services and education throughout the ...
QuantyPhi Welcomes Kyle Kabara as Director ALM & Investments
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the addition of Kyle Kabara as Director ALM ...
Algebrik AI and AppOne Partner to Streamline Indirect Lending for Dealers and Lenders
Algebrik AI Partners with AppOne to Streamline Indirect Lending New York, July 2025 — Algebrik AI has partnered with AppOne ...
Meriwest Credit Union Launches Zelle® for Fast, Secure, and Convenient Money Transfers
Big news! Meriwest now offers Zelle® for seamless money transfers! Split bills, pay for group trips, or send gifts to ...
Vizo Financial’s 2025 Financial Conference to Offer Valuable Industry Insights with Strong Lineup of Speakers
Vizo Financial Corporate Credit Union will hold its well-respected financial conference on September 10-12, 2025, at The Omni Grove Park ...
Algebrik AI Partners with Spinwheel to Streamline Debt Data & Payments in Loan Origination
Algebrik AI Partners with Spinwheel to Power Smarter Loan Decisions with Real-Time Debt Data New York, July 2025 — Algebrik ...
United Financial Credit Union Selects AlgebrikAI’s Comprehensive Consumer Lending Suite, Algebrik One.
United Financial Credit Union Selects Algebrik AI’s Lending Suite United Financial Credit Union (UFCU) has joined Algebrik AI’s early adopter ...
Redwood Credit Union grant to Good Farm Fund expands access to fresh, healthy food
Redwood Credit Union (RCU) is helping bring fresh, local food to more tables through a $10,000 grant to the Good ...
Baker Market Update – Week in Review: July 25, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
LendKey and Navy Federal Credit Union Celebrate 10 Years of Helping Thousands Through Affordable Education Financing
LendKey, the pioneer in digital network lending, and Navy Federal Credit Union, the world’s largest credit union, are proud to ...
EECU Community Foundation Donates $50,000 to The Pat Green Foundation for Texas Flood Relief
In response to the devastating floods that have impacted communities across Central Texas, the EECU Community Foundation has announced a ...
Suntell Reaffirms Commitment to Client Success with Annual Training Event
Suntell is pleased to announce its 2025 Annual Client Training, taking place Sept. 9-10 at The Westin Kansas City at ...
Tower Federal Credit Union Welcomes Cassandra Compton as New Senior VP & Chief Experience Officer
Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Cassandra ...
Maine Credit Union League Welcomes New Director of Advocacy and Compliance
The Maine Credit Union League is pleased to announce the hiring of Jared Gay as its new Director of Advocacy ...
NASCUS Announces Updated Agenda for 60th Annual Summit
The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce updates to the agenda for its 60th ...
InterLutions Promotes Sam Boore to Director of Operations
InterLutions, a leading provider of collaborative employee benefit solutions for credit unions, proudly announces the promotion of Sam Boore to ...
Quavo Fraud & Disputes Secures $300 Million Growth Investment from Spectrum Equity
Quavo, Inc. (“Quavo”), a leading provider of cloud-based software that automates and manages fraud and dispute processes for financial institutions, ...
Redwood Credit Union welcomes Jennifer O’Reilly Senior Vice President of Enterprise Risk Management
Jennifer O’Reilly has joined Redwood Credit Union (RCU) as senior vice president of Enterprise Risk Management.
Gulf Winds Welcomes Pam Hatt as Chief Marketing Officer
Gulf Winds Credit Union is pleased to announce that Pam Hatt will join the executive team as Chief Marketing Officer.
Maine Family Federal Credit Union Announces Promotions of Four Outstanding Employees
LEWISTON, ME – Maine Family Federal Credit Union is proud to announce the promotions of four dedicated employees whose hard ...
Alloya Corporate FCU Settles Multi-Issuer Auto Loan Securitization
Today marks the settlement of Alloya’s first multi-issuer auto loan asset-backed securitization (ABS), fully funded after being well oversubscribed by ...
Meriwest Credit Union Partners with Insuritas to Launch Full-Service Insurance Agency
San Jose based Meriwest Credit Union, is proud to announce a strategic partnership with Insuritas to launch Meriwest Insurance Services, ...
Meriwest Credit Union Shines in Silicon Valley Business Journal’s Table of Experts
Meriwest Credit Union, a leading financial institution serving the Greater San Francisco Bay Area and Pima County, Arizona, was recently ...
Meriwest Credit Union Partners with Enable Technologies Inc. to launch Meriwest Business Express program
Meriwest Credit Union, in partnership with Enable Technologies Inc., has launched digital small business lending products under the brand name ...
Baker Market Update – Week in Review: July 18, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Coastal Credit Union Foundation and Carolinas Credit Union Foundation Award Scholarship Funds to Sixteen Students
The Coastal Credit Union Foundation, in partnership with Carolinas Credit Union Foundation, is proud to announce sixteen recipients of the ...
SchoolsFirst Federal Credit Union Supports Children’s Hospital Los Angeles Through Event Participation and In-Branch Fundraising Activities
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, helped ...
Meriwest Credit Union Partners with Insuritas to Launch Full-Service Insurance Agency
San Jose based Meriwest Credit Union, is proud to announce a strategic partnership with Insuritas to launch Meriwest Insurance Services, ...
Six Credit Unions from Across the U.S. Partner with myCUmortgage
myCUmortgage’s new partner credit unions to receive comprehensive mortgage services to benefit a combined 37,500 members
Quavo Fraud & Disputes Releases Landmark 2025 State of Dispute Management Performance Report
Quavo, Inc. (“Quavo”), the leading provider of AI-powered dispute management solutions, today announced the release of its 2025 State of ...
EECU Recognized for Expanding Community Access to Financial Services
FRESNO, Calif. (July 28, 2025) – In recognition of its ongoing commitment to expanding financial services and education throughout the ...
QuantyPhi Welcomes Kyle Kabara as Director ALM & Investments
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the addition of Kyle Kabara as Director ALM ...
Algebrik AI and AppOne Partner to Streamline Indirect Lending for Dealers and Lenders
Algebrik AI Partners with AppOne to Streamline Indirect Lending New York, July 2025 — Algebrik AI has partnered with AppOne ...
Meriwest Credit Union Launches Zelle® for Fast, Secure, and Convenient Money Transfers
Big news! Meriwest now offers Zelle® for seamless money transfers! Split bills, pay for group trips, or send gifts to ...
Vizo Financial’s 2025 Financial Conference to Offer Valuable Industry Insights with Strong Lineup of Speakers
Vizo Financial Corporate Credit Union will hold its well-respected financial conference on September 10-12, 2025, at The Omni Grove Park ...
Algebrik AI Partners with Spinwheel to Streamline Debt Data & Payments in Loan Origination
Algebrik AI Partners with Spinwheel to Power Smarter Loan Decisions with Real-Time Debt Data New York, July 2025 — Algebrik ...
United Financial Credit Union Selects AlgebrikAI’s Comprehensive Consumer Lending Suite, Algebrik One.
United Financial Credit Union Selects Algebrik AI’s Lending Suite United Financial Credit Union (UFCU) has joined Algebrik AI’s early adopter ...
Redwood Credit Union grant to Good Farm Fund expands access to fresh, healthy food
Redwood Credit Union (RCU) is helping bring fresh, local food to more tables through a $10,000 grant to the Good ...
Baker Market Update – Week in Review: July 25, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
LendKey and Navy Federal Credit Union Celebrate 10 Years of Helping Thousands Through Affordable Education Financing
LendKey, the pioneer in digital network lending, and Navy Federal Credit Union, the world’s largest credit union, are proud to ...
EECU Community Foundation Donates $50,000 to The Pat Green Foundation for Texas Flood Relief
In response to the devastating floods that have impacted communities across Central Texas, the EECU Community Foundation has announced a ...
Suntell Reaffirms Commitment to Client Success with Annual Training Event
Suntell is pleased to announce its 2025 Annual Client Training, taking place Sept. 9-10 at The Westin Kansas City at ...
Tower Federal Credit Union Welcomes Cassandra Compton as New Senior VP & Chief Experience Officer
Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Cassandra ...
Maine Credit Union League Welcomes New Director of Advocacy and Compliance
The Maine Credit Union League is pleased to announce the hiring of Jared Gay as its new Director of Advocacy ...
NASCUS Announces Updated Agenda for 60th Annual Summit
The National Association of State Credit Union Supervisors (NASCUS) is pleased to announce updates to the agenda for its 60th ...
InterLutions Promotes Sam Boore to Director of Operations
InterLutions, a leading provider of collaborative employee benefit solutions for credit unions, proudly announces the promotion of Sam Boore to ...
Quavo Fraud & Disputes Secures $300 Million Growth Investment from Spectrum Equity
Quavo, Inc. (“Quavo”), a leading provider of cloud-based software that automates and manages fraud and dispute processes for financial institutions, ...
Redwood Credit Union welcomes Jennifer O’Reilly Senior Vice President of Enterprise Risk Management
Jennifer O’Reilly has joined Redwood Credit Union (RCU) as senior vice president of Enterprise Risk Management.
Gulf Winds Welcomes Pam Hatt as Chief Marketing Officer
Gulf Winds Credit Union is pleased to announce that Pam Hatt will join the executive team as Chief Marketing Officer.
Maine Family Federal Credit Union Announces Promotions of Four Outstanding Employees
LEWISTON, ME – Maine Family Federal Credit Union is proud to announce the promotions of four dedicated employees whose hard ...
Alloya Corporate FCU Settles Multi-Issuer Auto Loan Securitization
Today marks the settlement of Alloya’s first multi-issuer auto loan asset-backed securitization (ABS), fully funded after being well oversubscribed by ...
Meriwest Credit Union Partners with Insuritas to Launch Full-Service Insurance Agency
San Jose based Meriwest Credit Union, is proud to announce a strategic partnership with Insuritas to launch Meriwest Insurance Services, ...
Meriwest Credit Union Shines in Silicon Valley Business Journal’s Table of Experts
Meriwest Credit Union, a leading financial institution serving the Greater San Francisco Bay Area and Pima County, Arizona, was recently ...
Meriwest Credit Union Partners with Enable Technologies Inc. to launch Meriwest Business Express program
Meriwest Credit Union, in partnership with Enable Technologies Inc., has launched digital small business lending products under the brand name ...
Baker Market Update – Week in Review: July 18, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Coastal Credit Union Foundation and Carolinas Credit Union Foundation Award Scholarship Funds to Sixteen Students
The Coastal Credit Union Foundation, in partnership with Carolinas Credit Union Foundation, is proud to announce sixteen recipients of the ...
SchoolsFirst Federal Credit Union Supports Children’s Hospital Los Angeles Through Event Participation and In-Branch Fundraising Activities
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, helped ...
Meriwest Credit Union Partners with Insuritas to Launch Full-Service Insurance Agency
San Jose based Meriwest Credit Union, is proud to announce a strategic partnership with Insuritas to launch Meriwest Insurance Services, ...
Six Credit Unions from Across the U.S. Partner with myCUmortgage
myCUmortgage’s new partner credit unions to receive comprehensive mortgage services to benefit a combined 37,500 members
22 Nonprofits Receive $69,400 in Grants from 3Rivers Credit Union Foundation
The 3Rivers Credit Union Foundation’s first round of 2026 funding awarded $69,400 to 22 nonprofits across northeast and central Indiana and Ohio.
BECU continues expansion with new locations in Auburn, Liberty Lake, and Mercer Island
BECU, Washington’s largest credit union, is continuing its expansion by adding new Neighborhood Financial Centers (NFCs) in Auburn (Lakeland Hills neighborhood), Liberty Lake, and Mercer ...
SchoolsFirst FCU’s Kristin Crellin Named 2026 CSUF Vision & Visionaries Distinguished Alumna
Kristin Crellin, senior vice president of community and Membership development at SchoolsFirst Federal Credit Union, has been named a 2026 Vision & Visionaries Cal State ...
Coastal Credit Union’s Creighton Blackwell Inducted into African American Credit Union Hall of Fame
Coastal Credit Union’s Chief Community Impact and Public Affairs Officer Creighton Blackwell is among the African American Credit Union 2026 Hall of Fame inductees. The ...
Hanscom Federal Credit Union Selects Corelation’s KeyStone to Advance Its Members First Mission and Long-Term Innovation
Hanscom Federal Credit Union ($2.1 billion assets; 115,000+ members; Littleton, MA) selected the Corelation KeyStone core, marking an important milestone in the credit union’s long-term ...
Credit Union West Partners with Arkatechture to Advance Enterprise Data & Analytics Capabilities
Credit Union West has partnered with Arkatechture to strengthen their ability to transform data into timely, actionable insights that support strategic decision-making and member service.