The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
When ‘Denied’ Isn’t the Final Answer
Sidney Federal Credit Union
Angela called in extremely stressed and overwhelmed by debt and life circumstances. What started as a financial conversation quickly became much more. She shared her history, including prior bankruptcy, ongoing health struggles, chemotherapy, and recent hardships like medical issues and her refrigerator failing. It was clear she needed support not just financially, but emotionally as […]
From Hopeless To Hopeful
Family Savings Credit Union
Through its work with the Compassion Center, an organization serving people experiencing poverty or homelessness, Family Savings Credit Union learned about a struggling member. Hear how the credit union and the member worked together to turn a hopeless situation into a hopeful one.
More Than A Loan: A Story Of Support And Resilience
RiverFall Credit Union
Each spring, RiverFall Credit Union awards three college tuition scholarships to graduating high school seniors. Below is an excerpt from an essay submitted by one of the 2026 recipients. “Being a member of RiverFall Credit Union has had a meaningful impact on both my family and my personal perspective, especially through an experience that taught […]
Delivering Relief When It Matters Most
A member, who has been with Langley since 2015, came to us feeling overwhelmed after receiving a notice from an outside company regarding an outstanding balance tied to a past medical expense. The notice indicated that his promotional period was ending and, if the balance was not paid in full by mid-April, more than $9,000 […]
Thoughtful Questions Saved A Member $40,000
A member visited the branch requesting help initiating a wire transfer. When Marina sat down with him, she began by asking about the purpose of the transfer. He shared that the money was intended to help his granddaughter with her education. Marina noticed he had recently consolidated his savings into one account and was attempting […]
The Power Of Community Support
RVA Financial Federal Credit Union
RVA Financial Federal Credit Union has proudly granted $4.1 million in mortgages, enabling residents of the City of Richmond to achieve their dreams of homeownership. We have a truly inspiring success story featuring one of our members who re-entered society after being in the corrections system. Through our credit coaching, he increased his credit score […]
Corelation Welcomes Seven New Credit Unions in Second Quarter 2025, Totaling $9.8 Billion in Assets
Corelation, Inc., expands its KeyStone core client base in the second quarter of 2025 with the addition of seven newly ...
Centra Credit Union Named Best-In-State Credit Union for 2025 by Forbes
Hello, Please see the attached press release announcing that Centra Credit Union has been named a Best-In-State Credit Union for ...
Tower Federal Credit Union Welcomes Brad Giese as New Vice President/Information Security Officer
Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Brad ...
SECU Foundation Awards Western Youth Network $1.5 Million Grant for New Resource Center
SECU Foundation has announced a $1.5 million challenge grant for Western Youth Network (WYN) to assist with the construction of ...
PRESS RELEASE – New Bedford Credit Union Forges Strategic Technology Partnership with Synergent
Synergent is proud to announce a new partnership with New Bedford Credit Union through a ten-year agreement for hosted Jack ...
Hartford Federal Credit Union Selects James Kane as Senior Vice President – Operations
Hartford, CT, July 10, 2025. Hartford Federal Credit Union is pleased to announce the appointment of James Kane as its ...
Baker Market Update – Week in Review: July 11, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Alogent’s Unify Platform Named “Best Consumer Payments System for Banks & FIs” at 2025 PayTech Awards
Alogent is proud to announce that Unify has won the 2025 PayTech Award for “Best Consumer Payments System for Banks ...
InterLutions and Acumen Financial Advantage Collaborate to Deliver Consultative Executive Benefit Services for Credit Unions
InterLutions, an innovative CUSO committed to enhancing employee benefits across the credit union industry, is proud to announce a strategic ...
LGE Community Credit Union recognized by Forbes on America’s Best-In-State Credit Unions list
LGE Community Credit Union was recently recognized as one of the top credit unions in Georgia by Forbes on the ...
SchoolsFirst Federal Credit Union Lobby to Support Healing and Hope in CHOC’s New Outpatient Tower
SchoolsFirst Federal Credit Union, as part its ongoing commitment to Children’s Hospital of Orange County (CHOC), now part of Rady ...
Southland Credit Union Announces Retirement of President/CEO, Thomas Lent
With deep appreciation for his outstanding service, Southland Credit Union prepares to say farewell to President and CEO Thomas (Tom) ...
Tower Federal Credit Union Earns Great Place to Work® Certification—Seven Years in a Row!
For the seventh consecutive year, Tower Federal Credit Union has been named a “great workplace” by the independent analysts at ...
Acadia Federal Credit Union Extends Longstanding Partnership with Synergent
Synergent is pleased to announce the renewal of its long-standing partnership with Acadia Federal Credit Union through a new ten-year ...
EECU Awards $100K in Grants to Help Students Reach Their Goals
FRESNO, Calif. (July 9, 2025) — Educational Employees Credit Union (EECU) proudly announced today the distribution of 50 student grants ...
Affordability is Top Driver for Consumers Leasing Vehicles, according to New CULA Survey
Nearly 70% of consumers surveyed would lease again for lower payments, shorter terms and flexibility in uncertain economy, and nearly ...
Alloya Corporate FCU Facilitates Multi-Issuer Auto Loan Securitization
Alloya is excited to announce that it has completed the credit union network’s first ever multi-issuer prime auto loan asset ...
SchoolsFirst FCU Team Members Help Harvest 6,000 Pounds of Produce on Credit Union Industry’s Development Education Day of Service
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, participated ...
Algebrik AI and Kinective Partner to Streamline Lending from Application to Signature
Algebrik AI Inc., a Delaware-incorporated company headquartered in New York City pioneering the world’s first cloud-native, AI-powered, digital-era Loan Origination ...
Winthrop Area Federal Credit Union Renews Partnership with Synergent
Synergent® is pleased to announce that Winthrop Area Federal Credit Union has renewed its long-term partnership with Synergent. The renewal ...
Vizo Financial’s July 2025 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Algebrik AI Strengthens Leadership Team with Appointment of Lending Industry Veteran Jennifer Hernandez
Algebrik AI Inc.,a Delaware-incorporated company headquartered in New York City, pioneering the world’s first cloud-native, AI-powered digital-era Loan Origination System ...
Algebrik AI Partners with TruStage™ to Offer Embedded Lending Protection Products Through the Loan Origination Journey
Algebrik AI, a Delaware-incorporated company headquartered in New York City, pioneering the world’s first cloud-native, AI-powered, digital era Loan Origination ...
Alloya Announces Change in Payments Leadership
FOR IMMEDIATE RELEASE Naperville, Ill. (July 3, 2025) – Alloya Corporate Federal Credit Union announced today that Jim Schneck has ...
SECU Joins North Carolina Governor’s Office for 2025 School Supply Drive to Benefit Teachers and Students
State Employees’ Credit Union (SECU) is pleased to announce its continued support for the annual Governor’s School Supply Drive, which ...
Baker Market Update – Week in Review: July 3, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Sound Credit Union Completes Conversion of Washington Business Bank
TACOMA, Wash. – On Saturday, June 28, 2025, Sound Credit Union (Sound), headquartered in Tacoma, successfully completed the system conversion ...
Coastal Credit Union Transforms Headquarters for Hybrid Work and Collaboration
Coastal Credit Union has completed a transformative renovation of its headquarters in Raleigh, NC. What began as a response to ...
Corporate Central Launches Business ACH, Empowering Credit Unions to Deliver Modern Payment Solutions to Business Members
Corporate Central is proud to announce the official launch of Business ACH, the first solution under its growing Beastro Business ...
Inman honors Cloudvirga CEO Maria Moskver with third consecutive Best of Finance award
Maria Moskver, CEO of Cloudvirga, has been named to Inman’s Best of Finance list for a third consecutive year. She ...
Corelation Welcomes Seven New Credit Unions in Second Quarter 2025, Totaling $9.8 Billion in Assets
Corelation, Inc., expands its KeyStone core client base in the second quarter of 2025 with the addition of seven newly ...
Centra Credit Union Named Best-In-State Credit Union for 2025 by Forbes
Hello, Please see the attached press release announcing that Centra Credit Union has been named a Best-In-State Credit Union for ...
Tower Federal Credit Union Welcomes Brad Giese as New Vice President/Information Security Officer
Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Brad ...
SECU Foundation Awards Western Youth Network $1.5 Million Grant for New Resource Center
SECU Foundation has announced a $1.5 million challenge grant for Western Youth Network (WYN) to assist with the construction of ...
PRESS RELEASE – New Bedford Credit Union Forges Strategic Technology Partnership with Synergent
Synergent is proud to announce a new partnership with New Bedford Credit Union through a ten-year agreement for hosted Jack ...
Hartford Federal Credit Union Selects James Kane as Senior Vice President – Operations
Hartford, CT, July 10, 2025. Hartford Federal Credit Union is pleased to announce the appointment of James Kane as its ...
Baker Market Update – Week in Review: July 11, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Alogent’s Unify Platform Named “Best Consumer Payments System for Banks & FIs” at 2025 PayTech Awards
Alogent is proud to announce that Unify has won the 2025 PayTech Award for “Best Consumer Payments System for Banks ...
InterLutions and Acumen Financial Advantage Collaborate to Deliver Consultative Executive Benefit Services for Credit Unions
InterLutions, an innovative CUSO committed to enhancing employee benefits across the credit union industry, is proud to announce a strategic ...
LGE Community Credit Union recognized by Forbes on America’s Best-In-State Credit Unions list
LGE Community Credit Union was recently recognized as one of the top credit unions in Georgia by Forbes on the ...
SchoolsFirst Federal Credit Union Lobby to Support Healing and Hope in CHOC’s New Outpatient Tower
SchoolsFirst Federal Credit Union, as part its ongoing commitment to Children’s Hospital of Orange County (CHOC), now part of Rady ...
Southland Credit Union Announces Retirement of President/CEO, Thomas Lent
With deep appreciation for his outstanding service, Southland Credit Union prepares to say farewell to President and CEO Thomas (Tom) ...
Tower Federal Credit Union Earns Great Place to Work® Certification—Seven Years in a Row!
For the seventh consecutive year, Tower Federal Credit Union has been named a “great workplace” by the independent analysts at ...
Acadia Federal Credit Union Extends Longstanding Partnership with Synergent
Synergent is pleased to announce the renewal of its long-standing partnership with Acadia Federal Credit Union through a new ten-year ...
EECU Awards $100K in Grants to Help Students Reach Their Goals
FRESNO, Calif. (July 9, 2025) — Educational Employees Credit Union (EECU) proudly announced today the distribution of 50 student grants ...
Affordability is Top Driver for Consumers Leasing Vehicles, according to New CULA Survey
Nearly 70% of consumers surveyed would lease again for lower payments, shorter terms and flexibility in uncertain economy, and nearly ...
Alloya Corporate FCU Facilitates Multi-Issuer Auto Loan Securitization
Alloya is excited to announce that it has completed the credit union network’s first ever multi-issuer prime auto loan asset ...
SchoolsFirst FCU Team Members Help Harvest 6,000 Pounds of Produce on Credit Union Industry’s Development Education Day of Service
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, participated ...
Algebrik AI and Kinective Partner to Streamline Lending from Application to Signature
Algebrik AI Inc., a Delaware-incorporated company headquartered in New York City pioneering the world’s first cloud-native, AI-powered, digital-era Loan Origination ...
Winthrop Area Federal Credit Union Renews Partnership with Synergent
Synergent® is pleased to announce that Winthrop Area Federal Credit Union has renewed its long-term partnership with Synergent. The renewal ...
Vizo Financial’s July 2025 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Algebrik AI Strengthens Leadership Team with Appointment of Lending Industry Veteran Jennifer Hernandez
Algebrik AI Inc.,a Delaware-incorporated company headquartered in New York City, pioneering the world’s first cloud-native, AI-powered digital-era Loan Origination System ...
Algebrik AI Partners with TruStage™ to Offer Embedded Lending Protection Products Through the Loan Origination Journey
Algebrik AI, a Delaware-incorporated company headquartered in New York City, pioneering the world’s first cloud-native, AI-powered, digital era Loan Origination ...
Alloya Announces Change in Payments Leadership
FOR IMMEDIATE RELEASE Naperville, Ill. (July 3, 2025) – Alloya Corporate Federal Credit Union announced today that Jim Schneck has ...
SECU Joins North Carolina Governor’s Office for 2025 School Supply Drive to Benefit Teachers and Students
State Employees’ Credit Union (SECU) is pleased to announce its continued support for the annual Governor’s School Supply Drive, which ...
Baker Market Update – Week in Review: July 3, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Sound Credit Union Completes Conversion of Washington Business Bank
TACOMA, Wash. – On Saturday, June 28, 2025, Sound Credit Union (Sound), headquartered in Tacoma, successfully completed the system conversion ...
Coastal Credit Union Transforms Headquarters for Hybrid Work and Collaboration
Coastal Credit Union has completed a transformative renovation of its headquarters in Raleigh, NC. What began as a response to ...
Corporate Central Launches Business ACH, Empowering Credit Unions to Deliver Modern Payment Solutions to Business Members
Corporate Central is proud to announce the official launch of Business ACH, the first solution under its growing Beastro Business ...
Inman honors Cloudvirga CEO Maria Moskver with third consecutive Best of Finance award
Maria Moskver, CEO of Cloudvirga, has been named to Inman’s Best of Finance list for a third consecutive year. She ...
ACUMA Welcomes Three New Board Members
The American Credit Union Mortgage Association (ACUMA) is pleased to welcome three new board members, increasing the current Board of Directors from six members to ...
eDOC Innovations and Advanced Fraud Solutions Partner to Bring Deposit Fraud Intelligence to Credit Union Check Imaging
eDOC and AFS partner to bring deposit fraud intelligence to eDOC’s credit union check processing clients, giving them the ability to screen deposits against real-time ...
Indiana Members Credit Union Celebrates Bottleworks Headquarters Grand Opening and 70th Anniversary
Indiana Members Credit Union celebrated the grand opening of its Bottleworks Corporate Headquarters with a ribbon cutting and community celebration, marking not only a new ...
Maine Credit Unions Expand Financial Education with New Curriculum Focused on Protecting Assets and Preventing Fraud
Fraud is on the rise and Maine Credit Unions are stepping up. “Protecting Your Assets,” the latest financial education curriculum developed by Maine Credit Unions, ...
LGE Community Credit Union honored with MemberXP Best of the Best Award
LGE Community Credit Union has been recognized as a recipient of the prestigious 2026 MemberXP Best of the Best Award, presented by CUSG through its ...
Illinois Credit Union League Announces New Young Professional Associate Director Position
The Illinois Credit Union League (ICUL) has created its first Young Professional Associate Director position on its Board of Directors to elevate emerging leaders and ...