During one of my shifts in a branch, we had a member come in who looked absolutely distraught. I brought her to my desk and started talking to her. She told me her home had been recently broken into while she was working at night, and the intruders had ransacked her home. What’s more, they […]

When members Taylor and Jadan met with Megs to discuss their financial futures, they expected advice. They left with empowerment. Megs brought expertise and empathy to the conversation, guiding each of them through the complexities of credit card management, building strong credit scores, and planning for major milestones like purchasing their first homes. What set […]

A member wished to express sincere appreciation for the care and guidance provided by a staff member during a recent visit to our Edison, NJ, branch. Feeling overwhelmed by outstanding debt, the member sought assistance. Through a comprehensive consultation, they took out a debt consolidation loan that will save them thousands of dollars in interest […]

NCCYou believes every member has a story. We recently produced a short video, in partnership with Old Saw Media, that captures a few of these stories, featuring real people from Minnesota who were willing to share how our credit union has made a difference in their financial lives. Watch the video here.

Mrs. Lauer had just finished using the coin machine and then sat in the lobby. I walked over and gently asked if she needed anything. She mentioned she still had a transaction to complete, so I assured her I’d take care of everything while she remained seated and comfortable. After finishing the transaction, I brought […]

Chase walked into iQ with one goal: an engagement ring for the woman he loved. As a new borrower, he initially qualified for a portion of what he needed. After explaining this, the assisting iQ crew member — who was newly certified as an FiCEP financial counselor — offered to help Chase build a savings […]