The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Membership That Feels Like Family
Richard’s connection to education began early, watching his mother work at the school he attended. When he decided to follow a similar path, she helped him get his start. That journey eventually led him to the Orange County Department of Education, where he has spent the past 25 years teaching at juvenile hall. Richard knows […]
Warmth When A Member Needs It The Most
Western Division Federal Credit Union
During the extreme cold spell at the end of January, one of our members experienced a complete furnace failure at the worst possible moment. We processed her loan within just a few hours. She had the funds she needed the same day, replaced her furnace, and had heat by the following morning.
Looking Closer Made All the Difference
Logix Federal Credit Union
Logix’s WOW Program encourages team members to look beyond the surface and advocate for members. While helping a member review her account, a team member noticed suspicious activity and took extra time to investigate. The review uncovered unauthorized charges made by a caregiver. The member shared she had undergone back surgery and had limited mobility. […]
Empathy And Trust During A Difficult Chapter
Affinity Federal Credit Union
A member wanted to recognize one of our Loss Mitigation Specialists for her extraordinary compassion and commitment during an incredibly difficult time. After co-signing an auto loan that ultimately went into default, the member found herself facing significant financial and personal hardship. While managing serious health challenges, she struggled to resolve the situation and felt […]
When Adventure Is A Need, Not Just A Want
Solarity Credit Union
TJ, Dave, and their son Drake find freedom on the open road, hitching up their off-grid trailer whenever adventure calls. From fishing along the Columbia River to camping near Potholes Reservoir or hunting north of Spokane, their RV gives them the flexibility to unplug, recharge, and spend meaningful time together. With a busy life centered […]
Turning A Member’s Homeownership Dream Into Reality
Arnold became a SchoolsFirst Federal Credit Union Member in 2021 and was interested in the products and services available to support school employees. Homeownership was a goal he hoped to pursue, but he wanted a partner who could guide him through a process that often feels overwhelming for first time and first generation buyers. When […]
Coastal Credit Union Headquarters Renovation Earns Multiple Honors
Coastal Credit Union’s headquarters renovation has earned top recognition from both the Triangle Business Journal and the Carolinas AGC, underscoring ...
Woodford State Bank Selects Square 1 Credit Suite by Suntell
Woodford State Bank Selects Square 1 Credit Suite by Suntell February 23, 2026 — Suntell, a leading provider of loan ...
Suntell Marks 30 Years Advancing Commercial and Agricultural Lending Technology for Community Financial Institutions
Suntell Marks 30 Years Advancing Commercial and Agricultural Lending Technology for Community Financial Institutions Suntell is celebrating its 30th anniversary, ...
Peninsula Community Credit Union Selects Alogent’s FASTdocs to Modernize Enterprise Content Management
Peninsula Community Credit Union has selected FASTdocs, Alogent’s enterprise content management (ECM) platform, to modernize its document management environment. Delivered ...
National Association of Latino Credit Union Professionals Honors SchoolsFirst Federal Credit Union President Jose Lara with Legacy Leader Award
Jose Lara, president of SchoolsFirst Federal Credit Union, received the Legacy Leader Award from the National Association of Latino Credit ...
Family Trust Federal Credit Union recognized for housing-focused financial education efforts
Family Trust Federal Credit Union (Family Trust) has been recognized by the Carolinas Credit Union Foundation with the Desjardins Adult ...
Gulf Winds Welcomes Christopher Tenney as Vice President of Cybersecurity
Gulf Winds Credit Union is excited to announce that Christopher Tenney has joined the senior leadership team as Vice President ...
Humanidei Welcomes Carolyn Reeves as Leadership & Organizational Development Consultant
Ontario, CA, February 17, 2026. Humanidei has announced the addition of Carolyn Reeves as its new Leadership & Organizational Development ...
Coastal Credit Union and Foundation Earn Four Awards from Carolinas Credit Union Foundation
Coastal Credit Union and the Coastal Credit Union Foundation have earned four awards from the Carolinas Credit Union Foundation’s statewide ...
Family Trust Federal Credit Union Hosts Coffee & Connections Event for Fort Mill Business Community
Family Trust Federal Credit Union (Family Trust) recently welcomed members of the York County Regional Chamber of Commerce to its ...
$9 Million in Grants Awarded to 23 North Carolina Non-Profits by SECU Foundation
The State Employees’ Credit Union (SECU) Foundation Board of Directors has approved more than $9 million in funding for 23 ...
Rize Credit Union Adds CU Student Choice’s Student Loan and Refinance Solutions
CU Student Choice announced its student loan and refinance solutions will now be available to the members of Rize Credit ...
Baker Market Update – Week in Review: February 13, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Vizo Financial’s 2026 Risk Management Conference to Feature Education on AI Risk, Cyber Threats & Payments Fraud
Vizo Financial Corporate Credit Union is holding its annual Risk Management Conference in Hershey, Pa., on April 22-24, 2026. Held ...
Meriwest Community Foundation Celebrates Transformative Inaugural Year of Impact
The Meriwest Community Foundation is celebrating an incredible first year of impact. From expanding financial education to supporting underserved youth, ...
Energy One Federal Credit Union Implements AI-Powered Calculators from Appli
Appli, a provider of AI-powered financial calculators for credit unions and community banks, announced today that Energy One Federal Credit ...
NASCUS Supports NCUA Regulatory Modernization While Urging Clarity, Consistency, and Strong Supervisory Foundations
The National Association of State Credit Union Supervisors (NASCUS) submitted three comment letters to the National Credit Union Administration (NCUA) ...
LendKey Surpasses $8 Billion in Loan Originations, Accelerating Growth for Credit Unions and Banks Nationwide
LendKey today announced it has surpassed $8 billion in loan originations, a milestone achieved through its network of more than ...
Capital Area Federal Credit Union Renews Core Processing Partnership with Synergent
Synergent® is proud to share that Capital Area Federal Credit Union has renewed a ten-year agreement for hosted Jack Henry™ ...
SECU Foundation Strengthens Support for Students, Communities with $1.95 Million Commitment to Public Fellows Internship Program
Building on a decade of impact, SECU Foundation has renewed its Public Fellows Internship Program for 2026 and increased funding ...
Maine Credit Unions Raise Nearly $1.5 Million to Address Food Insecurity
Credit union representatives from across Maine came together to announce the latest fundraising results of their collaborative Maine Credit Unions’ ...
Cumberland County FCU President & CEO Announces Retirement After 36 Years of Service
FOR IMMEDIATE RELEASE Cumberland County FCU President & CEO Announces Retirement After 36 Years of Service Cumberland County FCU has ...
NASCUS Partners with the Tennessee and Mississippi Credit Union Association to Launch New Introduction to Credit Union Examination Training
The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Tennessee and Mississippi Credit Union Association, is ...
ALM First Caps 30th Anniversary Celebration with Impact Report
Dallas, TX – ALM First, a strategic partner to over 450 depositories nationwide, closed out its year-long 30th anniversary celebration with the ...
CU Strategic Planning Applauds Intact CDFI Fund Budget Following Brief Government Shutdown
CU Strategic Planning, a leading provider for mission-focused credit unions, expressed gratitude to Congress for maintaining the $334 million appropriation ...
Meriwest Credit Union Celebrates New Morgan Hill Branch, Strengthening Local Community Ties
We’re growing with you, Morgan Hill! Our new branch is now open, complete with full personal & business banking, lending ...
Baker Market Update – Week in Review: February 06, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Freedom Bank Selects Square 1 Credit Suite by Suntell
Suntell, a leading provider of loan origination software for commercial and agricultural lending, is pleased to announce that Freedom Bank, ...
TAPP Engine’s 9Squid Private Markets: First to Democratize Securitization for All Credit Unions*
TAPP Engine has launched 9Squid Private Markets*, an AI-powered securitization platform built to help credit unions of all sizes access ...
Education Foundation for California Schools Awards $280,000 in Grants to California Educators
The Education Foundation for California Schools, a nonprofit created by SchoolsFirst Federal Credit Union and the Orange County Department of ...
Coastal Credit Union Headquarters Renovation Earns Multiple Honors
Coastal Credit Union’s headquarters renovation has earned top recognition from both the Triangle Business Journal and the Carolinas AGC, underscoring ...
Woodford State Bank Selects Square 1 Credit Suite by Suntell
Woodford State Bank Selects Square 1 Credit Suite by Suntell February 23, 2026 — Suntell, a leading provider of loan ...
Suntell Marks 30 Years Advancing Commercial and Agricultural Lending Technology for Community Financial Institutions
Suntell Marks 30 Years Advancing Commercial and Agricultural Lending Technology for Community Financial Institutions Suntell is celebrating its 30th anniversary, ...
Peninsula Community Credit Union Selects Alogent’s FASTdocs to Modernize Enterprise Content Management
Peninsula Community Credit Union has selected FASTdocs, Alogent’s enterprise content management (ECM) platform, to modernize its document management environment. Delivered ...
National Association of Latino Credit Union Professionals Honors SchoolsFirst Federal Credit Union President Jose Lara with Legacy Leader Award
Jose Lara, president of SchoolsFirst Federal Credit Union, received the Legacy Leader Award from the National Association of Latino Credit ...
Family Trust Federal Credit Union recognized for housing-focused financial education efforts
Family Trust Federal Credit Union (Family Trust) has been recognized by the Carolinas Credit Union Foundation with the Desjardins Adult ...
Gulf Winds Welcomes Christopher Tenney as Vice President of Cybersecurity
Gulf Winds Credit Union is excited to announce that Christopher Tenney has joined the senior leadership team as Vice President ...
Humanidei Welcomes Carolyn Reeves as Leadership & Organizational Development Consultant
Ontario, CA, February 17, 2026. Humanidei has announced the addition of Carolyn Reeves as its new Leadership & Organizational Development ...
Coastal Credit Union and Foundation Earn Four Awards from Carolinas Credit Union Foundation
Coastal Credit Union and the Coastal Credit Union Foundation have earned four awards from the Carolinas Credit Union Foundation’s statewide ...
Family Trust Federal Credit Union Hosts Coffee & Connections Event for Fort Mill Business Community
Family Trust Federal Credit Union (Family Trust) recently welcomed members of the York County Regional Chamber of Commerce to its ...
$9 Million in Grants Awarded to 23 North Carolina Non-Profits by SECU Foundation
The State Employees’ Credit Union (SECU) Foundation Board of Directors has approved more than $9 million in funding for 23 ...
Rize Credit Union Adds CU Student Choice’s Student Loan and Refinance Solutions
CU Student Choice announced its student loan and refinance solutions will now be available to the members of Rize Credit ...
Baker Market Update – Week in Review: February 13, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Vizo Financial’s 2026 Risk Management Conference to Feature Education on AI Risk, Cyber Threats & Payments Fraud
Vizo Financial Corporate Credit Union is holding its annual Risk Management Conference in Hershey, Pa., on April 22-24, 2026. Held ...
Meriwest Community Foundation Celebrates Transformative Inaugural Year of Impact
The Meriwest Community Foundation is celebrating an incredible first year of impact. From expanding financial education to supporting underserved youth, ...
Energy One Federal Credit Union Implements AI-Powered Calculators from Appli
Appli, a provider of AI-powered financial calculators for credit unions and community banks, announced today that Energy One Federal Credit ...
NASCUS Supports NCUA Regulatory Modernization While Urging Clarity, Consistency, and Strong Supervisory Foundations
The National Association of State Credit Union Supervisors (NASCUS) submitted three comment letters to the National Credit Union Administration (NCUA) ...
LendKey Surpasses $8 Billion in Loan Originations, Accelerating Growth for Credit Unions and Banks Nationwide
LendKey today announced it has surpassed $8 billion in loan originations, a milestone achieved through its network of more than ...
Capital Area Federal Credit Union Renews Core Processing Partnership with Synergent
Synergent® is proud to share that Capital Area Federal Credit Union has renewed a ten-year agreement for hosted Jack Henry™ ...
SECU Foundation Strengthens Support for Students, Communities with $1.95 Million Commitment to Public Fellows Internship Program
Building on a decade of impact, SECU Foundation has renewed its Public Fellows Internship Program for 2026 and increased funding ...
Maine Credit Unions Raise Nearly $1.5 Million to Address Food Insecurity
Credit union representatives from across Maine came together to announce the latest fundraising results of their collaborative Maine Credit Unions’ ...
Cumberland County FCU President & CEO Announces Retirement After 36 Years of Service
FOR IMMEDIATE RELEASE Cumberland County FCU President & CEO Announces Retirement After 36 Years of Service Cumberland County FCU has ...
NASCUS Partners with the Tennessee and Mississippi Credit Union Association to Launch New Introduction to Credit Union Examination Training
The National Association of State Credit Union Supervisors (NASCUS), in collaboration with the Tennessee and Mississippi Credit Union Association, is ...
ALM First Caps 30th Anniversary Celebration with Impact Report
Dallas, TX – ALM First, a strategic partner to over 450 depositories nationwide, closed out its year-long 30th anniversary celebration with the ...
CU Strategic Planning Applauds Intact CDFI Fund Budget Following Brief Government Shutdown
CU Strategic Planning, a leading provider for mission-focused credit unions, expressed gratitude to Congress for maintaining the $334 million appropriation ...
Meriwest Credit Union Celebrates New Morgan Hill Branch, Strengthening Local Community Ties
We’re growing with you, Morgan Hill! Our new branch is now open, complete with full personal & business banking, lending ...
Baker Market Update – Week in Review: February 06, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Freedom Bank Selects Square 1 Credit Suite by Suntell
Suntell, a leading provider of loan origination software for commercial and agricultural lending, is pleased to announce that Freedom Bank, ...
TAPP Engine’s 9Squid Private Markets: First to Democratize Securitization for All Credit Unions*
TAPP Engine has launched 9Squid Private Markets*, an AI-powered securitization platform built to help credit unions of all sizes access ...
Education Foundation for California Schools Awards $280,000 in Grants to California Educators
The Education Foundation for California Schools, a nonprofit created by SchoolsFirst Federal Credit Union and the Orange County Department of ...
Final Weeks To Apply For LAFCU’s 2026 Write To Educate Essay Contest
LANSING, Mich. — Michigan high school seniors have until March 31 to submit entries for LAFCU’s 2026 Write to Educate Essay Contest, which will award ...
CRIF Select Welcomes Julie Nielsen as SVP of Account Management to Accelerate Client Growth and Enterprise Value
CRIF Select has appointed Julie Nielsen as Senior Vice President of Account Management to drive client growth and enterprise value across its lender portfolio. Nielsen ...
Bipartisan AFFORD Act Will Strengthen CDFI Fund
The bipartisan Advancing Financial Opportunities through Revitalizing and Developing CDFIs (AFFORD) Act was introduced this week by Senators Steve Daines (R-MT) and Mark Warner (D-VA), ...
Baker Market Update – Week in Review: February 27, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
SECU and SECU Foundation Receive Disaster Response Champions Award for Helene Relief Efforts
State Employees’ Credit Union (SECU) and SECU Foundation recently received the inaugural Disaster Response Champions Award from Carolinas Credit Union Foundation (CCUF), recognizing their coordinated ...
St. Cloud Financial Credit Union Launches CU-Digital Asset Vault™ — Positioning the Credit Union as the most Valuable Wallet for Member Digital Wealth
St. Cloud Financial Credit Union (SCFCU) announced the live launch of the CU-Digital Asset Vault™, the first credit union-built digital asset vault designed specifically for ...