Mrs. Lauer had just finished using the coin machine and then sat in the lobby. I walked over and gently asked if she needed anything. She mentioned she still had a transaction to complete, so I assured her I’d take care of everything while she remained seated and comfortable. After finishing the transaction, I brought […]

Chase walked into iQ with one goal: an engagement ring for the woman he loved. As a new borrower, he initially qualified for a portion of what he needed. After explaining this, the assisting iQ crew member — who was newly certified as an FiCEP financial counselor — offered to help Chase build a savings […]

I was given a communication from a member who could communicate solely via snail mail. The member was trying to get their accounts straightened out on their own and it wasn’t going well. I started by writing a simple letter. The member had no friends or family that could help with their finances. They had […]

For as long as she could remember, Olivia Stallan knew she wanted to be a teacher. Raised primarily by her mother, she learned early the value of independence and planning for the future. After earning her degree from LSU, she followed her career to New Orleans and quietly dreamed of one day owning a home […]

Eric has spent 25 years in education, inspired early on by teachers and counselors who encouraged him to succeed. After teaching for many years, including a move from New Jersey to California, he transitioned into administration and now leads secondary educational programs. He says the most rewarding part of his career is being part of […]

Chelsea turned a simple personal loan into a smarter plan. She listened, guided, and followed through, introducing our member David to Intelligent Checking, then Intelligent Savings, and finally matching his rewards needs with Visa Signature, a card with the same rewards he was used to with no annual fee and that supports his qualifying activity. […]